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- Customer Support
- MNP transfer from other mobile carriers
- Can I switch from another carrier (MNP) and change the name on the account (transfer) at the same time?
Can I switch from another carrier (MNP) and change the name on the account (transfer) at the same time?
At Rakuten Mobile Shops, you can complete the procedures for switching (MNP transfer) and name change (transfer) in person.
※When applying online, you cannot transfer from another carrier (MNP) and change the name (ownership transfer) at the same time.
- When applying at Rakuten Mobile Shops
Please download the dedicated power of attorney form below, fill in all the required items, and bring it to the shop.
Notes
- Name changes (transfers) at Rakuten Mobile Shops can only be processed if the "last names" or "addresses" of the transferring carrier account holder and the Rakuten Mobile account holder match.
Example: The transferring carrier account holder is a parent, and the user is their child. - If the "last name" and "address" of the transferring carrier's contract holder do not match those of the Rakuten Mobile contract holder, you cannot simultaneously switch from another carrier (MNP transfer) and change the name on the contract (transfer).
When applying online Please check the following. - This also applies to those switching from Rakuten Mobile (docomo/au network) (MNP transfer). Tap "MNP reservation number issue/confirmation" on the Members Station top page and issue MNP reservation number. Please do not create a QR code for plan change (transfer), but come to the store.
Power of Attorney for MNP (Mobile Number Portability) from Other Carriers DownloadHow to save PDF files
Here Please check the following.Print the power of attorney and fill in the required information. If you don't have a printer, you can conveniently use the multi-copying machines installed at convenience stores.
- For 7-Eleven Users
You can print PDF files saved on your Smartphone using the "Plain paper print" option. For more information,
Here - For FamilyMart / Lawson Users
You can print PDF files saved on your Smartphone using services like "Network Print Service". For more information,
Here Book a Visit to Rakuten Mobile Shop Visit a Rakuten Mobile Shop When visiting our shop,
What do I need to apply? Please check the following.
- When applying online
You cannot perform MNP (Mobile Number Portability) from another carrier and change the name on the contract at the same time.
For online applications, we only accept MNP transfers under the same name. If the names are different, please request a name change (transfer) with your current mobile carrier before proceeding with the MNP transfer.
If your current mobile carrier does not allow name transfer, please request a name change (transfer) after switching to Rakuten Mobile.
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