Improve indoor signal quality!
Install "Rakuten Casa" and enjoy Rakuten Network signals.
Improves the signal strength indoors where it is difficult to reach.
Improve signal quality with Rakuten Casa installation.
Rakuten Casa is a small base station for indoor use that connects to your home internet line to create a small Rakuten coverage areas.
- *Rakuten Casa includes both the original model without router functionality and the Rakuten Casa 6 with router capabilities. You cannot choose which model you will receive.
- *The router function of Rakuten Casa 6 is compatible only with certain internet lines (Rakuten Hikari only). (As of January 2023)
- *Rakuten Casa is not compatible with 5G communication services.
- *Internet speed depends on the speed of the internet connection to which Rakuten Casa is linked, for both LTE and Wi-Fi.
- *The availability of Rakuten Casa may be affected by the building's structure and the presence of obstacles, which may impede signal reception even within the same building.
Do any of these problems sound familiar?
Rakuten Network signals are
difficult to connect indoors
Connecting and setting up devices
I'm not good at difficult things
I want to improve the signal quality.
I don't want to spend money
＼ We solve those problems! ／
Features of Rakuten Casa
Improve indoor communication environment
We enhance indoor communication issues, such as poor or nonexistent mobile signal at home, ensuring comfortable voice calls and 4G data transmission.
- *Data communication speed may be reduced during peak times due to the use of internet lines.
- *Rakuten Casa is not compatible with 5G communication services.
- *To use this service, you will need phones compatible with the Rakuten Network.
Simply connect to the router's LAN port.
Simply connect the Rakuten Casa device to your router and power it on to start using it.
- *The availability of Rakuten Casa may be affected by the building's structure and the presence of obstacles, which may impede signal reception even within the same building.
- *If you use Rakuten Casa 6 in "AP (Access Point) Mode," it must be connected to a router (including broadband routers and ONU-integrated routers).
Usage fees (for individual customers)
- Monthly usage fee
- Free
- Rakuten Casa device cost
- The device will be rented.
Rental fee: Free- *No Contract cancellation fee applies. Please return the device promptly after contract termination.
- *If the Rakuten Casa is lost or not returned after a certain period following contract termination, ¥20,000 (non-taxable) will be charged as a penalty.
- Administrative fee
- Free
- *The administrative fee has been waived for applications made from March 24, 2023, 9:00 AM onwards.
Application Conditions
Please check the conditions, Notes, and FAQ before applying.
- Individual customers
-
- You must have a contract for Rakuten Mobile (Rakuten SAIKYO Plan)
- phones compatible with the Rakuten Network You are using
- You have requested signal improvement and investigation, and have received instructions from Rakuten Mobile about installing Rakuten Casa.
*Inquiries will only be handled in Japanese.
- Internet connection specified by Rakuten Mobile Contract and open *1
- Install Rakuten Casa at the address registered with your Rakuten Mobile (Rakuten SAIKYO Plan) account.
- Rakuten Casa Installation Terms and Rakuten Casa important notices Statement (for individual customers) You agree to the following.
- The following addresses must match exactly:
- Current address
- Address registered with Rakuten Mobile (Rakuten SAIKYO Plan)
- Internet line installation address (Casa installation address)
*If your current address has changed due to moving or other reasons, please check " "my Rakuten Mobile" app" and make the changes before applying.
- Not engaging in any of the following prohibited activities:
- Relocation of Rakuten Casa without our consent
- Unplugging Rakuten Casa or turning it OFF/ON without our prior consent.
*1 "Open" refers to the following conditions.
・Internet line construction has been completed and you are in an environment where you can use the Internet line.
・Even if you are in an environment where you can use the Internet, if you have applied for a change of address or a contract change (conversion) to another Internet service provider, you must be in an environment where you can use the Internet after the change of address or conversion.
Rakuten Hikari is compatible with Rakuten Casa!
apply
Before applying, please make sure to check the application conditions.
* Inquiries will only be accepted in Japanese.
Before applying, you need to request a survey to improve the radio wave quality.
*Individuals who are not Rakuten Mobile subscribers are not eligible to apply for Rakuten Casa.
We will propose the best improvement plan according to your radio wave environment. Please note that the proposal may be for services other than Rakuten Casa.
Contact us by phone.
Phone number 0800-805-0400 (toll-free)
Business hours 9:00 to 18:00
*Excluding weekends, holidays, and year-end/New Year holidays (12/31 to 1/3)
Operating environment for using Rakuten Casa (Router/Rakuten Casa settings)
Rakuten Casa can be used in two modes: "Router Mode" and "AP Mode."
Router Mode
(Rakuten Hikari only)
When using Rakuten Casa itself as a router
*"Router mode (Rakuten Hikari only)" is available only on Rakuten Casa 6.
*For instructions on setting up "Router mode (Rakuten Hikari only)", please refer to the Rakuten Casa 6 Start Guide.
AP mode
When using Rakuten Casa with a router
Router function to use Rakuten Casa in "AP mode"
To use Rakuten Casa in "AP mode", your router (including broadband routers and ONU-integrated routers) must be equipped with certain functions and modes.
Also, the functions and settings required for your router will vary depending on the Internet line you use, so please check in advance. List of designated internet lines Please check ".
- Operators of the NTT East or NTT West optical collaboration model
-
- Your router must have VPN (IPSec IKE) pass-through functionality.
- Set your router's mode to "NAT mode."
- An IPv6-compatible router is required.
Please access the following website in the communication environment where you plan to install Rakuten Casa. If it is displayed, then your router is compatible.
For those using NTT East (including Hikari Collaboration)
For those using NTT West Japan (including Hikari Collaboration) - Enable the IPv6 bridge function on your router (the function that allows the IPv6 protocol to pass through, or an equivalent function).
- Other than the above
-
- Your router must have VPN (IPSec IKE) pass-through functionality.
- Set your router's mode to "NAT mode."
- ※Please contact your router manufacturer for information on whether your model supports specific functions or modes and how to configure them.
- *If you are using an internet connection provided by a condominium or apartment complex, please check with your management company regarding IPv6 compatibility.
Frequently Asked Questions
Performance of Rakuten Casa
Rakuten Casa Contract
Cancellation and Replacement of Rakuten Casa
Rakuten Casa application and delivery process
Contact (us, form, etc..) Center
If you can't find the answer to your question in our FAQ, please contact us using the information below.
* Inquiries will only be accepted in Japanese.
communication center
Contact us via chat
【For individual customers only】
Already applied or contracted (individual customers)
*To use chat consultation, you must Sign in to "my Rakuten Mobile" app.
Contact (us, form, etc..) by phone
[Corporate/Individual Customers]
Contact us 0800-805-0400 (toll free)
Hours of operation [Individual customers] 9:00-17:00 / Open every day [Corporate customers] 9:00-18:00 / Excluding weekends, public holidays, and year-end and New Year holidays (12/31-1/3)
Notes
If you use Rakuten Casa, please be sure to check the installation regulations and important notices, and use them only if you agree to the contents.
