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Login related

When logging in, the message "Overwrite login" was displayed. What should I do.

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If you close the previous transaction screen by pressing the "X" button on your browser instead of the logout button, you will remain logged in and "Overwrite Login" will be displayed. In that case, you can log in by entering your account information again.

*If you do not remember logging in by yourself just before, please change your password/PIN immediately for safety.
If you suspect an unauthorized withdrawal, such as a transfer that you do not recognize, please contact the spyware/ Cash Card damage consultation desk.

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日本語
English

Machine Translation Precautions

PayPay Bank provides answers to frequently asked questions for PayPay Bank account holders and people considering opening an account with PayPay Bank.

Please check the items below and click the OK button.

・The Bank only uses machine translations for its Frequently Asked Questions (FAQ) page. Content on translated pages may not necessarily be correct.

・The Bank does not assume any responsibility concerning translations.

・Translated pages are for reference purposes only.

・Descriptions of the Bank’s content and services are written in accordance with the original Japanese text.

・The call center’s telephone service is available in Japanese only. Our support staff uses translation tools for English support via chat or inquiry forms, so it may take some time for our support staff to respond.

*PayPay Bank uses an automatic translation system provided by Wovn Technologies, Inc.

※Wovn Technologies株式会社が提供する自動翻訳システムを利用しています。