[Reception hours] 10:30-19:30(Open 365 days)
(We can only provide customer support in Japanese language.
We apologize for any inconvenience this may cause.)
I'm happy to be able to choose. There's joy in choosing.
For those considering signing a contract
The first budget smartphone
For those who want to know more about AEON MOBILE
Customers switching from the leading three mobile telecommunications company reported savings of over
1,000 yen per smartphone
(June 2023 survey from AEON Mobile: Total number of responses 1,318)
20GB per person per month
If you apply for the 20GB voice plan
call, option, and device fees are not included
20GB per month for a family of 5 people
If a family of five applies for 20GB Share plan
call, option, and device fees are not included
Even after signing the contract, you can review your plan
as many times as you like by rolling over each month.
The next month's rate plan can be changed up until the last day of the month.
Even if you change your price plan, you can roll over from the previous month.
Let's get started!
Total number of customers who answered “I want to continue using it” (65.5%)
or “somewhat want to continue using” (28.2%)
(June 2023 survey: Total number of responses: 2,001)
*For details on the "AEON MOBILE Free Trial Service," click here
These are the voices of the customers who are actually using our services.
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[2025] Top 5 recommended smartphones for seniors! We explain how to choose the right one for the elderly!
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How to copy and paste on a smartphone? Explanation for iPhone/Android
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Is it possible to replace the SIM card myself? Detailed instructions for iPhone and Android
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Is your smartphone unable to connect to the internet? We will explain how to deal with internet problems on smartphones.
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*The service area and ease of connection are the same as those of NTT Docomo and au.
*The communication speed is different from NTT Docomo and au.
Because the service is provided by renting communication equipment from NTT Docomo and au, the service area and ease of connection are the same as those of NTT Docomo and au.
Just because it's a cheap smartphone doesn't mean you won't be able to connect in an emergency.
About available areas Click here for details
*The communication area is the same as NTT Docomo and au, but the communication speed is different.
You can continue using the service by completing the transfer (MNP) procedure.
When you complete the transfer procedure (issuance of an MNP reservation number) with your current carrier, a 10-digit MNP reservation number will be issued. Please report this number when signing up for AEON MOBILE.
If you are unsure about the procedure, please visit the AEON MOBILE Shop for assistance.
Regarding transfer (MNP) procedures Click here for details
*Limited to AEON MOBILE Shops in Honshu and Shikoku. *Customers must complete the procedures themselves.
You can continue to use G-mail and Yahoo! Mail.
You can continue to use email addresses of major telecommunications companies such as Docomo, au, Softbank, etc.
with the "carry mail" service.
*Customers must apply by themselves.
If you use G-mail or Yahoo! Mail and want to continue using your current smartphone, you can continue using it without any special procedures even if you change carriers (if you change your smartphone, you can use it as is. You can continue to use it by registering an account at
If you are using an email address provided by a major telecommunications company that ends in @docomo.ne.jp, @au.com, @softbank.ne.jp, etc., your current telecommunications company's "carry mail" service is not available. Application is required (if you do not apply, you will no longer be able to use it after signing the AEON MOBILE contract)
About the “Mail Carrying” service Click here for details
*To use the "Mail Carry" service, customers must apply to their current carrier.
*Using the "Mail Carry" service is subject to conditions set by major telecommunications companies, and charges will be incurred in addition to AEON MOBILE's communication charges.
Most smartphones sold in Japan can be used as is.
AEON MOBILE provides SIM cards that are compatible with NTT Docomo and au, so by using the SIM card that matches your smartphone, you can use most smartphones sold in Japan.
Please select "NTT Docomo line" for NTT Docomo smartphones and "au line" for au smartphones.
AEON MOBILE Shops nationwide also offer a service to try out SIM cards and smartphones. Please use all means. About smartphones that can use AEON MOBILE Click here for details
*If you are using the "NTT Docomo line" on an NTT Docomo smartphone or the "au line" on an au smartphone, you do not need to unlock the SIM lock (if you are using an au smartphone released before July 2017, (Requires SIM unlocking)
*For SoftBank smartphones, you can unlock the SIM lock and use the "NTT Docomo line" (some radio waves of a different type than NTT Docomo cannot be used, so the communication area is different from SoftBank's, especially in mountainous areas and at sea). Masu)
Internet speeds may be slow due to congestion during times when many customers are using the service.
In general, the communication speed of cheap SIMs is slower than that of major carriers.
During times when many customers use the service, such as commuting to work or school or during lunch breaks, the network becomes congested and communication speeds become especially slow.
When you are out and about without a stable, high-speed, high-capacity communication environment such as Wi-Fi, you can use only mobile communication to watch high-quality videos (4K or HD quality) or play high-spec games (games that require intense movement or constant communication). ) may also be unsuitable for customers who wish to use the service.
Please inquire at a store near you. We look forward to your visit.
AEON MOBILE Shops nationwide provide a variety of support, from consultation on rate plans and services before signing a contract, to initial settings and usage after signing a contract. You can feel free to consult with us anytime while doing your daily shopping.
Find your nearest AEON MOBILE Shop
*The services provided differ depending on the region and store, so please check each store's page in advance.
*We provide consultation, support for transfer procedures, and initial settings (APN settings) after signing a contract free of charge.
*Some services, such as app installation and data migration, are available for a fee.
Contact us online
Inquiry formContact us by phone
[Reception hours] 10:30-19:30(Open 365 days)
(We can only provide customer support in Japanese language.
We apologize for any inconvenience this may cause.)
2025.07.01
press release
AEON MOBILE is promoting a "family communications cost revolution."
2025.07.01
press release
2025.07.01
Campaign
"Family Communication Cost Revolution: A Big Switching Strategy for Everyone" Campaign Launches!!
2025.07.01
Services
2025.06.26
Fault information
2025.06.24
Maintenance
July 3rd (Thursday): My Page and official website maintenance News