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Pocket Support
Pocket Support
55.1K posts
Pocket Support
@pocketsupport
Need help with Pocket? Tweet us or visit our help center at help.getpocket.com Status: status.services.mozilla.com
Pocket Support’s posts
Due to ongoing issues with Amazon AWS, we have put Pocket into maintenance mode so we can recover as quickly as possible. Thanks for your patience! We are now starting to open the service back up. We’ll be starting slowly and ramping up over the next few hours.
Due to an ongoing Amazon Web Services outage, you may encounter an intermittent error when accessing Pocket's website today. We're monitoring the situation and appreciate your patience as this gets resolved!Thanks for your support! It saddens us deeply that Pocket is down. We're sharing information about the outage here: help.getpocket.com/customer/porta
Update: Pocket is largely back online. Users can save and access their Lists. We’re now working to bring back the few remaining features.
We're happy to share that Pocket is fully back online and operational! We’re thankful for your patience and understanding today. It's been humbling to hear how important Pocket is to so many of you. 
We’re tracking an issue with our Save to Pocket extension for Chrome which is causing display issues on some sites. We've submitted a fix which will be available once approved by Google. In the meantime, you can solve the issue by disabling our extension in chrome://extensions.
Update: We’re working as fast as we can to get Pocket back online. We’re incredibly sorry for any inconvenience this might cause.
We’re experiencing a server-related issue with Pocket. We have put the site in maintenance mode while we investigate.
We’re handling about 30% of all requests. Still under heavy load so it’ll take time to get to 100%. Thanks for hanging in there with us!
And finally, thank you for all of your support and patience. If you see any new issues, please let us know at !
Update: We are working to bring some services back online soon, but it will still take a bit more time to be up and running at 100%.
Evernote users: due to Evernote's password reset, you may experience trouble sharing from Pocket. Here's how to fix: help.getpocket.com/customer/porta
Pocket is back online! Thanks to everyone for your your patience while we worked though this extended maintenance window. Please let us know if you notice anything unusual. Happy to report that things are now looking good! Please see this page for remaining issues related to the outage: pocket.co/sok6Bm
We're investigating a server outage affecting our website and mobile apps. We'll post here when we have an update.
Thank you for your patience!
Using Pocket on an Apple device? If you can’t see Pocket in the share menu, simply restart your device and the Pocket extension will return 
This round of maintenance is taking a bit longer than expected. Thanks everyone for your patience!
Update: We are still working diligently to bring Pocket back online. It may be a few more hours until all services are restored.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
We've released version 4.0.1 of our Save to Pocket extension for Chrome which fixes the display issue. Please update and let us know if you notice anything else unusual. We appreciate your reports and patience as we fixed this! 
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Pocket Support
@pocketsupport
We’re tracking an issue with our Save to Pocket extension for Chrome which is causing display issues on some sites. We've submitted a fix which will be available once approved by Google. In the meantime, you can solve the issue by disabling our extension in chrome://extensions.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
Wondering when you’ll be able to view your saved items again? Don’t fret! If you already use Pocket on iOS or Android, your list is downloaded and available, even if our service is offline. 
Replying to
Apologies for the issue that our extension is causing! We've submitted a fix to Google and are awaiting approval. For now, you can disable the extension at chrome://extensions until the fix is available. We appreciate your patience!
We had some problems with sync over the past few hours - everything should be working again now. Apologies for the trouble!
Pocket 6.2.4 for iOS is ready! Please update to the latest version to avoid the issues introduced in 6.2.3. Thanks for your patience today!
Our services are still catching up, but things are going well. We may still encounter some small bumps in the road here and there.
Due to an ongoing Amazon Web Services outage, you may encounter an intermittent error when accessing Pocket's website. We're monitoring the situation and appreciate your patience as this gets resolved!
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
We’re back! Let us know if you see any add’l issues while Amazon #AWS makes a full recovery. Thank you for your patience.
Hey friends! Pocket is planning server maintenance tonight around 9pm PST (5am GMT), lasting about 15 minutes. Please follow us for updates.
We will be taking Pocket offline at 4:00PM PT/12:00 AM UTC for routine maintenance, lasting about 10 minutes. We will tweet again once this work is complete. Thanks for your patience!
We are experiencing connectivity issues due to an issue with our service provider. We are investigating.
FYI: We will be taking Pocket offline at 4:30PM PT/12:30 AM UTC for routine maintenance, lasting 15 minutes or less. We will tweet again once this work is complete. Thanks for your patience! 
We’ve begun the process of bringing Pocket back online. Services are appearing stable, but we may see intermittent issues for some time until we receive the “all clear” from Amazon. Replying to
The app language is based on your device's language settings. You can change this in Settings > General > International > Language.
We are back up! Thanks again for your patience. This was standard maintenance, but please let us know if you notice anything unusual.
We're seeing improved website performance this evening as the AWS outage continues to resolve. Please note that you may occasionally see an error on Explore pages and the web app as things improve. Thanks again for your patience!
The new Pocket share extension on iOS 8 is having trouble. We're working with Apple to get it fixed. Thanks to everyone for your patience!
We are looking into an intermittent site loading issue. Thank you for your patience while we investigate.
So sorry for the issue that our extension is causing! Our web team has a fix we hope to release as soon as possible. For now, visiting chrome://extensions and disabling Save to Pocket will resolve the issue and you can re-enable when our update is live. Tks for your report!
And we're back! Thanks to everyone for your patience while we got everything fixed up and back to normal.
And we’re back! Thanks again for your patience. This was standard maintenance, but please let us know if you notice anything unusual.
We will be taking Pocket offline at 1:30 PM PT / 10 PM UTC for scheduled maintenance. This should last about 20 minutes.
We’ll post here when complete. Thank you for your patience! We are making good progress bringing pocket services back online. You can keep up with our progress here: help.getpocket.com/customer/porta
We're currently encountering increased server load and are moving into maintenance mode so we can investigate. We'll be back shortly!
Our site is experiencing some issues and we're actively working to fix - apologies for any error messages! For now, you can access Pocket on our mobile apps.
We'll send another update when it's resolved. Thanks for your patience!We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
Maintenance is now complete and Pocket is back online. This was a minor update, but please send us a tweet if you encounter any issues. Thanks again for your patience!
Pocket 6.0.2 for iOS is out, and includes an important fix for scrolling on the iPhone 6s and 6s Plus. Please be sure to update!
We’re seeing reports that Pocket isn’t loading for some users, and are investigating. We’ll keep you updated as we learn more.
FYI: We will be taking Pocket offline at 5:00 PM PT/12:00 AM UTC for maintenance, lasting about 15 minutes. We will tweet again once this work is complete. Thanks for your patience!
FYI: We will be taking Pocket offline at 8:30 PM PT/4:30 AM UTC for maintenance, lasting about 15 minutes. Thanks for your patience!
We’re tracking an issue where Recommending articles to Facebook from Pocket is not working. We’ll be updating our apps soon to restore this functionality. In the meantime, please adjust your workflow and share articles to Facebook directly. Our apologies for the inconvenience!
Pocket's website will be undergoing maintenance at 3:00pm PST today for 30 minutes. We'll post an update when we're back up.
Thanks for your patience! We will be taking Pocket offline at 2:30 PM PT/5:30 ET for scheduled maintenance. This should last about 15 minutes. We’ll post here when complete. We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
We’re currently tracking an issue that is preventing users from logging into our website (getpocket.com). Our team is working on a fix, and we’ll send an update when it’s live.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
Just a reminder that we will taking Pocket offline at 9 PM PT/4 AM UTC for maintenance. Thank you for your patience!
Replying to
While we don't have a timeline for this feature it's a popular request. What device are you using currently?
We're back up and running! Please let us know if you encounter anything unusual. Thanks again for your patience today!
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Pocket Support
@pocketsupport
We're investigating a server outage affecting our website and mobile apps. We'll post here when we have an update.
Thank you for your patience!
FYI: We will be taking Pocket offline at 4:30PM PT/12:30 AM UTC for routine maintenance, lasting about 15 minutes. We will tweet again once this work is complete. Thanks for your patience! 
FYI: We will be taking Pocket offline at 9:30 PM PT/4:30 AM UTC for maintenance, lasting about 15 minutes. Thanks for your patience!
Update: Our team has made much progress smoothing things out. You may still intermittently see an error message on our site or when syncing the Pocket mobile apps - we’ll share when we’ve completed our fix.
Thanks again for your patience!We are back up! 
Thanks again for your patience. This was standard maintenance, but please let us know if you notice anything unusual.
Thanks again for your patience. This was standard maintenance, but please let us know if you notice anything unusual.We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
The offline features of Pocket on iOS and Android are not affected–you can continue to access your List in these apps help.getpocket.com/customer/porta
We're back online now. If you continue to see issues, please let us know! Sorry to interrupt your reading!
Our servers are coming back online, but performance may be slow for a bit while everything gets caught up. We continue to monitor.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
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While the team is still doing some additional work, Pocket should be back up and running for everyone. If you notice any additional issues, please let us know.
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Site maintenance is complete! Thanks once again for your patience this afternoon.Replying to
Pocket maintenance is complete and our site is back up. Thanks for your patience!
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We're back up and running! The AWS issue is now resolved and all areas of our site will load without error messages. Thanks once again for your patience today. Now let's all get some shut-eye 
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The Amazon Web Services issue is resolved and our site is up and running.
As always, let us know if you run into any hiccups using our website or app. Thanks for sticking with us!Currently seeing an elevated error rate with the site and we are investigating. We're working hard to make sure you can use Pocket!
Pocket will be down for maintenance today at 1:40pm PT / 4:40 ET for a duration of 30 minutes.
We'll post here when maintenance has concluded. Thanks!
And we’re back! Thanks again for your patience. This was standard maintenance, but please let us know if you notice anything unusual.
Replying to
Pocket's website is back online as we are completing our planned maintenance. The site is back up, however there may be some small performance hiccups as we finish up.
We'll tweet again when our work is 100% complete.
Thanks again for your patience! FYI: We will be taking Pocket offline at 8:30 PM PT/3:30 AM UTC for maintenance, lasting about 15 minutes. Thanks for your patience!
We will be taking Pocket offline at 9:15 PM PT/4:15 AM UTC for maintenance, lasting about 15 minutes. Thanks for your patience!
Replying to
In Pocket for Web, you can open Web View directly by clicking the domain URL below each item.
We are back up. Thank you for your patience. This was standard maintenance, but please let us know if you notice anything wrong.
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Our web login page has been fixed! Thanks to everyone for your patience. If you find that Pocket continues to give you trouble when attempting to log in, please let us know.