About 90% of day-to-day users won’t bother recording a video—plus, most people aren’t even aware of the browser’s screen sharing feature and may feel uneasy about what it’s doing. So in my opinion, a simple note is the best way to go.
I'm thinking of adding an option for users to leave their email for follow-up after submitting a report. That feature should be available in the next couple of days.
Thank you. It's a simple setup—just copy and paste the JS snippet into your website. I'm also considering creating some video tutorials soon to make it even easier.
Hey graypegg, you're right about this. I'm thinking about changing the wording of the popup to something like “Something’s not working” or “Spot a problem?”
Thank you! I already have a quick demo video on the landing page, let me know if it's not showing on your end. I'll also be making some changes to the bug icon to help draw more user attention to it.
I'm aware of the issue in mobile devices too, will push an update later tonight to fix it.
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