Frequently Asked Questions
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General
For general questions about Floatplane
What is Floatplane?

Floatplane is an affordable video platform that will allow creators to diversify their revenue sources and connect with their audiences.

Can I sign up to be a beta tester?

There's no sign up required, new features will be available on beta.floatplane.com before they hit the main site. If you notice any bugs, or would like to submit feedback, you'll find a red button on the bottom left of your screen to do so!

How do you get the PewPew emote?

The PewPew emote was as an account reward for users who had successfully set up a payment method on Floatplane.com before January 1st 2019.

How do you get the LTX emote?

The LTX emote was given to all users who had an active subscription on Floatplane.com before the start of LTX 2019 (2019-06-26)

Does Floatplane support 4K on my browser?

Watching 4K videos on Floatplane is not an issue on any modern browser, including Safari, Chrome, and Firefox. If a quality level that you should be receiving doesn’t appear for a video, the creator may simply have not uploaded at that resolution for that video.

Subscription and Payment
For questions regarding recurring payments and pricing
How much does Floatplane cost?

Each creator is able to define their own subscription plans with different feature levels and costs. Please refer to a creator's channel page for information regarding their subscription plans.

Because all charges on the platform are in USD, your bank might apply currency conversion or other foreign transaction fees on top of listed subscription rates.

My payment method was declined, am I going to lose my (OG) subscription option?

Once an OG always an OG! If you choose to upgrade or happen to lose access to that plan (payment failure), it will always be listed as a subscription option.

Issues with recurring payments from India.

At this time, we do not have the capabilities to support recurring credit card payments from India. In the meantime, one may have better luck using PayPal for Floatplane transactions.

We are working to alleviate this issue, but at this time payments will need to be handled each month in order to maintain access.

Mobile App
For issues related to either the Android or iOS app
(Android & iOS) No LTT Forum login method

The mobile app does not currently support 3rd party login. If you wish to create a unique login for Floatplane, the easiest way to break that method and switch to a username & password would be to log out and use the "Forgotten your password?" link to request a new password. This will create a dedicated site pass and allow you to sign into the app.

(iOS) Can I switch out of the app and still listen to audio?

Background play is on the development roadmap but does not have an ETA for release.

(iOS) "This app doesn’t support in-app activation” error

Unfortunately, this is an Apple annoyance... Users will need at least one active subscription to login and use the app since we can't very well display nothing. We also can't collect payments on iOS due to lack of support for 3rd-party payment solutions (Stripe, PayPal).

Account & Settings
Have questions about your account settings? You can find more information under this section.
How do I delete my account and user data?

Permanently delete your account


Delete your account by:

  1. visiting https://www.floatplane.com/settings/account.
  2. Scroll down to the bottom to where you see "Account Deletion"
  3. Click the "Delete Account" button
  4. Enter your password


If you are having any issues with this process please feel free to contact support@floatplane.com and they'd be happy to help you out!

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