Our services are provided within the region and laws of Japan.
Our services are provided within the region and laws of Japan and we provide translations for your convenience.
The Japanese version of our websites and applications, in which include Rakuten Membership Rules, Privacy Policy or other terms and conditions, is the definitive version , unless otherwise indicated.
If there are any discrepancies, the Japanese version shall prevail.
We do not guarantee that we always provide translation.
The Japanese versions of all terms and conditions, policies, and other notices are the definitive versions. Any dispute related to the terms and conditions, policies, or other notices will be under the jurisdiction of Japanese law, regardless of any conflicting laws or principles.
Certain features or messages (including customer services) may not be available in the selected language.
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As announced by the Ministry of Internal Affairs and Communications on May 2, 2025 ※, in some urban areas including the Tokyo metropolitan area, there have been reports of interference with mobile phone services suspected to be caused by illegal radio stations, as well as SMS messages believed to be for phishing scams.
Rakuten Mobile, Inc. will cooperate with the Ministry of Internal Affairs and Communications' efforts to combat illegal radio stations by collecting and providing necessary information.
※Ministry of Internal Affairs and Communications Notice: Interference with mobile phone services from equipment suspected of being illegal radio stations - Beware of SMS phishing scams and other messages -
If you receive suspicious SMS messages, please do not access any URLs contained in the messages or enter your ID, Password, or personal information.
If you access a suspicious website, close the site immediately and delete your browsing history and cookie information as a precaution.
※Click here for more information on suspicious SMS and emails.