How Starbucks Devalued Its Own Brand ^ H08ABH

How Starbucks Devalued Its Own Brand

by B Joseph Pine and Louis Étienne Dubois and
$11.95
(USD)
Format information
$11.95
(USD)
Format information
Copyrighted PDFs are for individual use only. Add copies before sharing with your team.

Product Description

Publication Date: June 26, 2024

Prioritizing goals like efficiency and volume over exceptional customer experiences eroded the company's strongest selling point.

Product #: H08ABH-PDF-ENG
Related Topics: Business models, Customer service, Customer experience,
Copyright Permissions

To obtain copyright permission to share this PDF with your team, purchase one copy per user.

Order for your team and save!
  • # of Copies
    Price
  • 1-4
    List Price
  • 5-10
    $9.75
  • 11-49
    $9.50
  • 50-499
    $9.25
  • 500+
    $9.00

Related Products

!

Ebook

Ebooks are available to download from your HBR account immediately after purchase. Ebook purchases can be downloaded in ePub, Mobi, and PDF formats to be used on any e-reader device; including iPad, Kindle, Android tablets, and Fire tablets.

Bundles

Bundles can include books, tools, and editable templates in a mix of physical and/or digital formats.

Copyrighted PDFs

PDFs are available to download in PDF format from your HBR account immediately after purchase.

Tools

Tools are editable templates that are available to download from your HBR account immediately after purchase. These templates come in a variety of formats depending on the product, but could include PowerPoint, Excel, and Word.

Hardcover and Paperback

Physical books are usually shipped within one business day after purchase. Delivery time depends on your location and the shipping method used.

Loading shopping cart, please wait...