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重要なお知らせ

NEXCO CENTRAL has resumed ETC operations at toll booths that had previously experienced disruptions.: April 7, 2025
As of 14:00

On Sunday, April 6th, a malfunction occurred in the equipment that controls ETC at an interchange (hereafter referred to as "IC") managed by Central Nippon Expressway Company Limited, making ETC unavailable. However, emergency restoration work was completed at all toll gates by 2:00 PM on Monday, April 7th, and tolls are now being collected via ETC wireless communications. Work will continue toward a full restoration, so please be mindful of your safety when passing through.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

We sincerely apologize for the inconvenience caused.

The sections where the disruption occurred are as shown in the table below.

■Toll booths where ETC operations have resumed

■Smart ICs (hereinafter referred to as "SIC") that have resumed ETC operations

*The flyers regarding toll payment that were distributed at toll booths during certain hours contained information regarding the deadline for payment procedures, but please complete the payment procedure regardless of the stated deadline.

*If you pay by cash and bank transfer, we will cover the bank transfer fee.

■ Please check the latest traffic information when you go out.

・ iHighway Central Japan (NEXCO CENTRAL)
・ Japan Road Traffic Information Center (JARTIC)

■Notices to customers are posted here.
NEXCO CENTRAL Official X (formerly Twitter)
[Tokyo, Kanagawa (Tomei Ken-O Road Ken-O Expressway Chigasaki JCT ~ Sagamihara), Shizuoka (Tomei Expressway east of Toyokawa, Shin-Tomei Expressway Expressway east of Shinshiro, Chubu-Chubu Odan Expressway south of Tomizawa) area]
・ Tokyo Regional Head Office official account

[Tokyo (Chuo Expressway, Ken-O Ken-O Road Sagamihara to Akiruno), Yamanashi (Chuo Expressway east of Ihoku, Chubu-Chubu Odan Expressway north of Rokugo), Nagano (Chuo Expressway east of Ihoku, Nagano Expressway south of Azumino) areas]
・ Hachioji Regional Head Office official account

[Tokai 3 Prefectures (Shin-Tomei Expressway Shinshiro or west, Tomei Toyokawa or west, Tokai-Hokuriku Expressway Shirakawa-go or south), Nagano (Chuo Expressway Ihoku or west), Shiga (Hokuriku Expressway Kinomoto or south) area]
Nagoya Regional Head Office official account

■高速道路をご利用の際はスマホから交通情報を入手できるアプリ「みちラジ」をご活用ください。
・みちラジ概要

[Press release materials]

<latest>
As of 14:00 on Monday, April 7

<history>
As of 5:30am on Sunday, April 6th
As of 8:30am on Sunday, April 6th
As of 10:30 on Sunday, April 6
4 As of 12:30 on Sunday, the 6th
4 As of 14:00 on Sunday, 6th
April As of 16:15 on the 6th (Sun)
As of 7:30 p.m. on Sunday, April 6
As of 4:00am on Monday, April 7th

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Information on Toll Payment Procedures Due to ETC Outages: April 7, 2025
As of 14:00

On Sunday, April 6th, a malfunction occurred in the equipment that controls ETC at an interchange (hereinafter referred to as "IC") managed by Central Nippon Expressway Company Limited, making ETC unavailable.

We sincerely apologize for the inconvenience caused.

Customers who continued to pass through the toll gate where the ETC failure was occurring are asked to complete the procedure for their toll charges online.
Customers who use the ETC usage inquiry service (https://www.etc-meisai.jp/: registration required) can check here whether the amount they are being charged is correct.

① "NEXCO CENTRAL ETC charges" Search
②Please agree to the collection of your personal information and then fill out the following form.
(Please scan the QR code below)

*The flyers regarding toll payment that were distributed at toll booths during certain hours contained information regarding the deadline for payment procedures, but please complete the payment procedure regardless of the stated deadline.

*If you pay by cash and bank transfer, we will cover the bank transfer fee.

*The flyers regarding toll payment that are distributed at toll gates during certain hours contain information about the deadline for payment procedures, but please complete the payment procedure regardless of the stated deadline.

*If you pay by cash and bank transfer, we will cover the bank transfer fee.

*Please be careful of phishing sites. If you do end up on a phishing site, please be careful not to enter any personal information.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

we,
Safe Expressway
We will continue to provide this to our customers.

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