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[Bug] Buckup of App data fails #940

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@Lonelysoulman

Description

@Lonelysoulman

i cant backup data of any app suddenly. some days ago it worked. but after the app hang on a backup this error comes up.

error:
BackupAppAction$BackupFailedException: com.machiav3lli.backup.actions.BaseAppAction$ScriptException occurred on data backup: com.machiav3lli.backup.actions.BaseAppAction$ScriptException: /system/bin/sh: nsenter: not found - /system/bin/sh: nsenter: not found

Image

what can i do? reinstall didnt help

Expected Behavior

i expect the backup of data

Neo Backup's Version

8.3.11

Installation Source

Official F-Droid repo

Last Known Working Version

No response

Relevant information

  • Device: Galaxy S8
  • Android Version: 9

Activity

nutpantz

nutpantz commented on Feb 4, 2025

@nutpantz

Looks the same as mine maybe

2025-02-03-13-45-42-736.log.txt

Android 9 blackview

8.3.8 seems to work fine

machiav3lli

machiav3lli commented on Feb 5, 2025

@machiav3lli
Member

Seems to be related to nsenter not existing on A9. This should be already fixed for next releases, a workaround for now is: Settings → Advanced settings → Developer settings → Advanced Users → change suCommand to su --mount-master, su or sh.

Lonelysoulman

Lonelysoulman commented on Feb 5, 2025

@Lonelysoulman
Author

thanks. that did the trick

ts-ts

ts-ts commented on Feb 12, 2025

@ts-ts

#940 (comment)

Changing the command will force close the app...

tecufanujacu

tecufanujacu commented on Feb 12, 2025

@tecufanujacu

Same problem here with same error in Android 9, I had to roll back to v8.3.8 to make it working again.

ts-ts

ts-ts commented on Mar 23, 2025

@ts-ts

Same problem on 8.3.12.

machiav3lli

machiav3lli commented on Mar 23, 2025

@machiav3lli
Member

@tecufanujacu was it fixed with 8.3.12?

@ts-ts what's your setup again?

ts-ts

ts-ts commented on Mar 23, 2025

@ts-ts

@ts-ts what's your setup again?

My device is Android 8.1, but I get the same backup error even after installing 8.3.12. Do I need to make the following settings?

Settings → Advanced settings → Developer settings → Advanced Users → change suCommand to su --mount-master, su or sh.

machiav3lli

machiav3lli commented on Mar 25, 2025

@machiav3lli
Member

@ts-ts this shouldn't be needed on 8.3.12, but you can gladly check if any of the commands would fix it.

ts-ts

ts-ts commented on Mar 25, 2025

@ts-ts

@machiav3lli

Thank you for your reply.
After installing 8.3.12, the suCommand input field was blank.
When I entered "su --mount-master" in the suCommand input field, I was able to back up normally.
Thanks for the app fix.

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      @nutpantz@tecufanujacu@ts-ts@machiav3lli@Lonelysoulman

      Issue actions

        [Bug] Buckup of App data fails · Issue #940 · NeoApplications/Neo-Backup