recoveriescorp

Our Senior Growth & Solutions Manager, Johnny Ireland, and Executive General Manager, Nathan Freestun, will be attending Customer Contact Week Australia and New Zealand 2025 at The Star, Gold Coast, on 5th and 6th March! This is a fantastic opportunity to explore the latest trends in customer experience, CX strategies, and contact centre operations. If you're attending, let's have a chat about how recoveriescorp can help streamline your operations and drive growth!

A genuine thank you to Aunty Lynda Edwards Proud Wangkumarra/Barkindji Woman for the opportunity to chat with the Financial Counselling Australia's First Nations Working Group yesterday.     It's always a humbling experience to have face to face conversations about important issues the Financial Counselling sector are working with. Yesterday, I felt deeply grateful for the space and opportunity yesterday to keep turning up for humans in Australia with the invaluable guidance from the group.   I’m always open to feedback and committed to creating systemic change across large organisations. I'd be delighted to work together to drive meaningful impact.   If you're a Financial Counsellor or consumer advocate and would like to provide feedback directly to me about their experience with Recoveriescorp, please feel free to schedule a chat via the below link or send me a message to work out a mutual time that suits. We're always seeking improvement opportunities and always want to celebrate success stories. Your insight and feedback supports positive change for myself, Recoveriescorp, the clients of Recoveriescorp and most important of all, vulnerable human beings. https://lnkd.in/guHxEHSn

This month’s Staff Interact event was another great success, bringing together our teams from across Australia, Fiji, and New Zealand, both virtually and in person. The energy, enthusiasm, and commitment to success are what make recoveriescorp so special. As part of the event, we had the privilege of recognising outstanding contributions to our collective success through the monthly awards: Call Quality Champion: Ankit Malhotra Insource Call Quality Champion: Raja Putchala WECARE Award: Graeme Moore 5-Year Service Awards: Con Helas, Caitlin Fraser, Titi Motusaga 15-Year Service Award: Chris Traikos A special shout-out to our CEO, Nicholas Harrak, who is celebrating an incredible 25 years of service at recoveriescorp this year. We marked the occasion with cupcakes to celebrate this significant milestone!

The Bendigo Local Community Sector Network convenes quarterly to foster learning, collaboration, and networking. Hannah Cook (MICM), our Financial Inclusion and Vulnerability Manager at recoveriescorp, recently shared ongoing initiatives at our organisation during one of these gatherings. Joining her were Paul Rankin from ICAN Learn and Troy West from The Salvation Army Australia's MoneyCare program, esteemed partners with whom we have a history of collaboration and exciting future projects in the pipeline. A special acknowledgment goes out to Amy Rouse of Coliban Water and Troy for their dedicated efforts in ensuring the success of these events. Representatives from Bendigo and Adelaide Bank, State Trustees, Bendigo & District Aboriginal Co-operative, CVGT Employment, CatholicCare Vic, and Bendigo TAFE, among others, also graced the occasion, contributing to the vibrant exchange of ideas at this gathering spot facilitated by TAFE Bendigo.

Save the date and register now! We're delighted to announce our first Social Sustainability Roundtable for 2025, our 10th session to date, taking place on April 1st. This time around, our session will focus on the challenges that Indigenous Australians and regional & remote communities face relating to financial capability. Our Social Sustainability Roundtables have always aimed to bring together industry experts such as financial counsellors, regulators, utility & service providers, insurers and members of the financial services industry to share and discover insights and experiences around understanding our vulnerable communities and how to better support them through a corporate lens. The session will begin with Kelly Gulliver from CatholicCare NT, who will set the scene by addressing the unique challenges faced by Indigenous and remote communities. Following this, Troy Mulder FICM CCE from Horizon Power (WA) will present an in-depth look at Horizon Power’s Vulnerability Framework, highlighting its impacts and benefits for at-risk communities. Next, Destiny Dewis from First Nations Foundation will share key insights and best practices for supporting financial and social well-being within Indigenous communities. Later in the session, Stacey Mitchell from recoveriescorp will provide valuable insights into how recoveriescorp contributes to social sustainability efforts. Finally, Hannah Cook (MICM) from recoveriescorp will conclude the roundtable with a company update and closing remarks. Register via Eventbrite and join us on April 1st, we can't wait to have you attend and participate! Register here: https://lnkd.in/gDzZ3a4q

From starting at recoveriescorp in May 2022 as a Collections Officer to being promoted to Subject Matter Expert just five months later, Rukhsaar has shown what hard work and determination can do. Her role now involves training new agents and helping leadership with reporting, where she’s able to really make an impact. What stands out about Rukhsaar? Her passion for growth. She didn’t come into this role with formal corporate experience, but her eagerness to learn and develop quickly got her where she is today. She’s now focused on sharpening her leadership skills and is excited to take on new challenges in management. According to Rukhsaar, one of the most rewarding parts of her job is seeing how her efforts directly affect the team’s success. Whether it’s training agents, optimizing processes, or supporting leadership, she’s always looking for ways to improve and drive results. Beyond work, Rukhsaar is dedicated to staying active and healthy, and she’s also got a creative side. In her downtime, you’ll find her drawing and sketching to unwind and express herself. Her dedication and achievements haven’t gone unnoticed. Rukhsaar has earned the Call Quality Champion Award twice and was named Top Gun once, and she’s just getting started. We’re lucky to have someone as driven and talented as Rukhsaar on the recoveriescorp team!

Join our Growth and Solutions team at recoveriescorp and help shape the way we connect with our audience. This role is perfect for a creative marketer who thrives on delivering impactful campaigns, engaging content, and memorable events. • Create compelling content and drive digital marketing efforts • Plan and execute in-house and industry events • Manage social media, website updates, and email marketing • Develop marketing materials that support our sales and brand strategy If you have a background in marketing, experience with digital tools like InDesign and Adobe Creative Suite, and a passion for storytelling, this could be the perfect opportunity for you! Ready to make an impact? Follow the link below to find out more and apply today.

Our first Staff Interact for 2025 set the tone for an exciting year ahead, with a fantastic staff turnout and, as always, well-deserved monthly awards being announced. As we step into the new year, it's a great time to refocus, set new organisational goals, and build on the momentum of years past. Whether you're working remotely or from one of our offices across Australia, Fiji, or New Zealand, we look forward to another year of collaboration, growth, and success together. Here's to a great start to 2025! December Call Quality Champion: Sheran Pereira December Insource Call Quality Champion: Aravind Maddireddy December WECARE Award: George Papaikonomou High Achiever: Val Nicolaou

Welcome, Christina Tanti and Alisha Keohane! We’re thrilled to welcome Christina Tanti and Alisha Keohane to the recoveriescorp team! Their extensive experience and passion for delivering outstanding client outcomes make them incredible additions to our team. Christina brings over 20 years of experience in the insurance industry, during which she has developed a deep understanding of client needs and industry trends. Her expertise allows her to provide invaluable insights and solutions to our insurance client base. She is passionate about fostering strong, long-lasting client relationships and working collaboratively to address challenges and drive success. Alisha Keohane comes to us with a diverse background in Finance and IT, spanning contact centre, back-office, and client-facing roles. This variety of experience enables her to approach problem-solving from multiple angles, ensuring tailored solutions for each client. Alisha thrives on connecting with clients, understanding their objectives, and developing innovative strategies that deliver real value. Both Christina and Alisha share a commitment to excellence and innovation, and we’re excited to see the positive impact they will have on our clients and the broader team.

At recoveriescorp, we are continually evolving to better meet the needs of our clients. Our focus has been on expanding our service offerings beyond our core Debt Recovery capabilities to include comprehensive BPO services. This evolution is driven by our commitment to delivering superior outcomes, addressing client feedback, and enhancing responsiveness. By strengthening relationships with our clients and focusing on senior-level engagement, we aim to ensure long-term success and minimize the risk of lost opportunities for both the recoveriescorp business, and our client partners. Our Growth team, led by Brooke Lawrence MICM, is dedicated to accelerating our expansion into new organisations and industries. With over 15 years of experience driving the organic growth of recoveriescorp, Brooke Lawrence’s leadership and proven track record will be pivotal in advancing our business. Supporting her are Ari Bedewi-Hayes and Johnny Ireland MICDA, both Senior Growth & Solutions Managers, who bring valuable expertise in BPO and business development. Together, they’ll drive our strategic initiatives, ensuring we continue to deliver innovative, cost-efficient solutions to our clients. Find out how recoveriescorp can help your organisation meet it's collections, customer service and BPO goals for 2025, Book in a 30-minute discovery session today: https://bit.ly/44llawT