Auditors say an ombudsman could advocate for frustrated claimants. Mike Rogoway/The Oregonian
The Oregon Employment Department says it still doesn’t plan to hire an ombudsman to advocate for claimants, resisting a top recommendation state auditors first made three years ago.
The agency embraced many of the other recommendations in the auditors’ report from 2022. The agency upgraded its computer systems, worked to expedite the adjudication of disputes, and adopted policies to make it easier for marginalized communities to receive aid.
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