Quoted from Scoot:I am saddened with the recent changes at AP. My first NIB pinball machine was from them, and when I experienced a boot issue (a failing power supply), I sought assistance on Pinside. Within hours, their tech support contacted me to help resolve the problem—I hadn't even contacted them directly; someone from AP (perhaps Dave?) saw my post and reached out. I was incredibly pleased with their support; they promptly replaced my power supply. Since then, I've purchased three more machines from them and have consistently received excellent service. I cannot express enough how much I enjoy my Houdini and Oktoberfest; they are, in my opinion, exceptional pinball machines. The creative designs and gameplay demonstrate the dedication and care that went into their creation, and I play them daily.
The company's success was largely due to its employees, many of whom, if not all, have now departed. I sincerely wish them all the best and hope they continue to thrive and innovate in the pinball field.
The point I am trying to make can be seen with the turmoil that is currently happening at American Pinball. Without those great employees, AP holds no value. I will follow the people who worked there, not the company who abandoned them.
Well stated. I purchased a Houdini because Josh attended a show, took the time to speak with me, and they were responsive to a small issue I had. Based on everything I’ve read, they have killed all the good will of former employees and will be tough to make a come back.