Main database issues, website unavailable
Monitoring - The database has been repaired and we are monitoring
Dec 29, 2024 - 20:59 UTC
Identified - Our main database is having issues which affects most of the website features. We are looking in to getting it back online ASAP.
Dec 29, 2024 - 20:40 UTC

About This Site

Please be aware that because this page is manually updated, there will be some delay in any active incidents showing.

We also share a real time metrics dashboard here: https://visit.nexusmods.com/status

We have in-depth monitoring on our services and engineers on call 24/7 - so if there is a large scale issue we should already be aware. If you are experiencing problems, then it's worth checking our Discord: https://discord.gg/nexusmods

Nexus Mods Website ? Major Outage
API ? Major Outage
CDN Operational
Forum Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 29, 2024

Unresolved incident: Main database issues, website unavailable.

Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024
File uploads and Avatar problems
Resolved - We have resolved this issue with a work around and will continue monitoring the situation.
Dec 24, 20:26 UTC
Investigating - We are aware of a problem updating avatars and uploading files - the problem seems to be us contacting the object storage to make the files available. We are investigating.
Dec 24, 17:47 UTC
Website errors
Resolved - This incident has been resolved.
Dec 24, 17:45 UTC
Update - We are continuing to investigate the cause of these errors.
Dec 19, 10:14 UTC
Investigating - We are investigating some users seeing the 'Something went wrong' error page.
Dec 18, 13:37 UTC
Dec 23, 2024

No incidents reported.

Dec 22, 2024

No incidents reported.

Dec 21, 2024

No incidents reported.

Dec 20, 2024

No incidents reported.

Dec 19, 2024
Dec 18, 2024
Intermittent website errors
Resolved - This incident has been resolved.
Dec 18, 11:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 18, 10:48 UTC
Update - We are continuing to investigate this issue.
Dec 18, 09:17 UTC
Investigating - We are investigating some users seeing the 'Something went wrong' error page
Dec 18, 09:01 UTC
Dec 17, 2024

No incidents reported.

Dec 16, 2024
Database Problems
Resolved - This incident has been resolved.
Dec 16, 11:26 UTC
Update - We have identified the cause of this issue, fixed the problem and we consider this incident closed.
Dec 16, 11:26 UTC
Monitoring - We have resolved the immediate issue with the site and will continue to monitor the situation and determine the root cause.
Dec 12, 23:20 UTC
Update - We are aware of the current downtime and are looking into the issue. Likely related to the database issues seen earlier today.
Dec 12, 22:44 UTC
Identified - We have identified a number of issues with the database cluster, and we have made some changes to try and help performance.

We are still seeing some issues that may be causing performance degradation and we are still trying to find a root cause.

We expect this investigation to take some time and we will be monitoring the performance of the site as usual.
Dec 12, 18:48 UTC
Update - We are still attempting identify the issue.
Dec 12, 15:54 UTC
Update - We are continuing to investigate this issue.
Dec 12, 14:28 UTC
Investigating - We are having some problems with our primary database cluster and are currently investigating
Dec 12, 14:21 UTC
Dec 15, 2024
SSO auth issues
Resolved - We were made aware of users being unable to authenticate with MO2 (and other apps) using our SSO service.

This was limited to users in the US / Canada. We have now implemented a fix.
Dec 15, 01:00 UTC
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