Anthony Di Benedetto

When you get a job in IT Support. You reputation starts with that first job. If you provide great customer service and handle tickets. People will recommend you and speak highly of you. If you fight with customers or make customers feel dumb. Customers may avoid you all together and tell other employees to work with someone else. They will say something like "don't ask xyz for help. That guy is a jerk." Remember that customer service is important in IT Support. The customer is not tech savvy so you need to have a lot of patience. Your getting pay to solve problems. If you don't like to talk or work with customers. Than IT Support may not be for you. You need thick skin to handle some tough customers. Happy Tuesday! #itsupportspecialist #desktopsupport #desktopsupporttechnician #desktopengineer #servicedesk #servicedeskanalyst #servicedeskengineer #helpdesk #helpdesksupport

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Excellent read I got from someone about M0365 Hacks from last year. Executive is a quick read if you don't have time. Link in the comments

We had a new hire starting on Monday morning. I get the ticket on Friday afternoon by HR. Those last minute new hires on Friday that start Monday. Helpdesk/IT Support knows what I mean lol 😕. Do we have a phone for him? Yes Does he have a number? let me check call manager. Yes he has a number. Does he have a pc for Monday? Yes, I build extra pcs just in case for new hires. Do we have monitors? Yes, I ordered extra ones just in case. Be prepared for anything is important. I would have extra equipment just in case we have new hires or if I need to swapped out someone bad pc. It's better to be over prepared instead of having nothing. I hope everyone has a great Monday! #itsupport #helpdesk #desktopsupport #servicedesk #systemadmin #desktopsupporttechnician #careers #careeradvice #helpdesktechnician #systemadministration #itsupportservices #itsupportspecialist

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View my verified achievement from Smartsheet.

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🚀 October is Cyber Security Awareness Month! 🚀 Here are 31 days of best practices to keep you secure: 1. Use Strong Passwords: Mix letters, numbers, and symbols. 2. Enable MFA: Add an extra layer of security. 3. Be Wary of Phishing: Check email senders and links. 4. Update Software: Keep everything up-to-date. 5. Secure Wi-Fi: Use strong passwords and hide your SSID. 6. Backup Data: Regular backups to external drives or cloud. 7. Educate Yourself: Stay informed about cyber threats. 8. Use Antivirus: Regularly update your antivirus software. 9. Be Cautious with Public Wi-Fi: Use VPN if necessary. 10. Monitor Accounts: Check for unauthorized transactions. 11. Limit Personal Info Sharing: Be mindful online. 12. Use Encrypted Communication: For sensitive info. 13. Disable Unnecessary Services: Turn off when not in use. 14. Be Skeptical of Requests: Verify identities before sharing info. 15. Secure Devices: Use screen locks and secure locations. 16. Use Password Managers: Generate and store complex passwords. 17. Review Privacy Settings: Update regularly. 18. Be Aware of Social Engineering: Don’t be manipulated. 19. Report Suspicious Activity: Inform your IT department. 20. Use Secure Websites: Look for HTTPS. 21. Avoid Unknown Links: Don’t click or download from untrusted sources. 22. Clear Browser Cache: Regularly for privacy. 23. Use Firewalls: Block unauthorized access. 24. Be Cautious with Email Attachments: Trust only known sources. 25. Update Security Policies: Stay informed and compliant. 26. Use Secure File Sharing: Encrypted methods. 27. Limit Access to Sensitive Info: Share only on a need-to-know basis. 28. Be Aware of Insider Threats: Stay vigilant. 29. Participate in Training: Engage in security programs. 30. Use Secure Backup Solutions: Regularly tested. 31. Stay Informed About Threats: Keep up to date. #CyberSecurityAwarenessMonth #StaySafeOnline #CyberSecurity

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I'm putting this question out in the wild to see what is going on in the industry. What is your company's IT user equipment policy? Do you get issued a laptop that never gets updated? How often do you get new tech issued? Do you get to keep the out-of-date stuff? Any feedback is helpful in my quest for offering industry-best IT services. Thanks in advance!

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If you read the Bible and are a note-taker, I'd recommend checking out Obsidian + the MyBible community plugin. Allows you to pull the text of various Bibles into Obsidian for reference. Pretty sweet addon to Obsidian which is my favorite note taking app. #bible #technology #notes #notetaking #scripture #tech #IT

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New Podcast Episode has dropped. Season 2 Episode 3: Technical Certifications In this episode I will be speaking on technical certifications. -What are they -Where to find them -How to afford them https://lnkd.in/gv5bsVYv

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If you have Missed it! End of Support for Windows 10 Approaching! Mark your calendars — October 14, 2025, is the official end of public support for Windows 10. This means no more software updates, security patches, or technical support, regardless of how well your system is running. It's a great time to start planning for upgrades and ensuring your systems stay secure and up-to-date. Whether you're still using Windows 10, Windows 8.1, or even Windows 7, it's critical to think about migrating to newer, supported operating systems before the deadline. Let's stay ahead of the curve! https://lnkd.in/gsVhmdAq #Windows10 #EndOfSupport #ITSecurity #TechUpdate #CyberSecurity

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🙋‍♀️Did you know that today is Taco Tuesday? Nuff said! 🤠 Follow 👣 me or click on my Profile for more Atlassian tips 'n' tricks and fun randomness. #AtlassianCreator #DidYouKnow #TacoTuesday

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Hey, IT pros! Navigating compliance isn't easy, but we're here to help. Our expert team ensures your IT practices meet standards. Let's chat! 🤝 #Compliance #ITSupport

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I have some courses available on my platform for new folks trying to break into IT. Unlock Your Team's Full Potential with Our Office 365 Training Course! Course Highlights: Comprehensive Coverage: From the basics to advanced features, we cover everything. Hands-On Training: Practical exercises to reinforce learning and ensure you can apply your knowledge. Expert Instructors: Learn from industry professionals with real-world experience. Flexible Learning: Online modules that fit your schedule, with the option for live sessions. Don’t miss out on the opportunity to enhance your skills and boost your productivity. Enroll in our Office 365 course today and take the first step towards mastering the tools that drive modern business. Course url: https://lnkd.in/eHe4yvWT Server 2022 Course You will learn the below in this course: What is active directory How to share folders Introduction to server manager Installing Sever 2022 on a virtual machine Installing Windows 10 on a virtual machine Creating user accounts on active directory Real life IT Support issues Hardware fundamentals Granting folder access to the right people Group policy overview  How to unlock accounts and reset passwords on active directory Delegation access Security groups and ou's Understanding ntfs in a work environment  What is RSAT Tools? How to fix an issue with a computer that fell off the domain Url: https://lnkd.in/eVx7ku7P Pay what you can Azure Cloud Course: zure training: What is Azure Azure Overview Compute; Infrastructure-as-a-Service (IaaS) Platform-as-a-Service (PaaS) Container; Azure Container Instance Kubernetes; Azure Kubernetes Azure Deploy Sql Database Azure SQL Deploy Azure SQL Database overview Lab layout diagram Live Lab Demo Azure portal, Create a resource group Azure SQL creation; Create SQL Database Set server firewall; Firewall settings; Add client IP Connect to SQL Server Query editor (preview) Reset password issue Connecting to SQL Server again SQL Server Management Studio clean up Resources protect Resource group e.g. Locks Url: https://lnkd.in/ess5rmS5 #itsupport #itsupportspecialist #helpdesk #desktopsupport #cloud #azure #microsoft #systemadmin #servicedesk #desktopsupporttechnican #careers #techtraining #microsoft #office365 #officetraining #microsoftazure

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I have some courses available on my platform for new folks trying to break into IT. Unlock Your Team's Full Potential with Our Office 365 Training Course! Course Highlights: Comprehensive Coverage: From the basics to advanced features, we cover everything. Hands-On Training: Practical exercises to reinforce learning and ensure you can apply your knowledge. Expert Instructors: Learn from industry professionals with real-world experience. Flexible Learning: Online modules that fit your schedule, with the option for live sessions. Don’t miss out on the opportunity to enhance your skills and boost your productivity. Enroll in our Office 365 course today and take the first step towards mastering the tools that drive modern business. Course url: https://lnkd.in/eHe4yvWT Server 2022 Course You will learn the below in this course: What is active directory How to share folders Introduction to server manager Installing Sever 2022 on a virtual machine Installing Windows 10 on a virtual machine Creating user accounts on active directory Real life IT Support issues Hardware fundamentals Granting folder access to the right people Group policy overview How to unlock accounts and reset passwords on active directory Delegation access Security groups and ou's Understanding ntfs in a work environment What is RSAT Tools? How to fix an issue with a computer that fell off the domain Url: https://lnkd.in/eVx7ku7P Pay what you can Azure Cloud Course: zure training: What is Azure Azure Overview Compute; Infrastructure-as-a-Service (IaaS) Platform-as-a-Service (PaaS) Container; Azure Container Instance Kubernetes; Azure Kubernetes Azure Deploy Sql Database Azure SQL Deploy Azure SQL Database overview Lab layout diagram Live Lab Demo Azure portal, Create a resource group Azure SQL creation; Create SQL Database Set server firewall; Firewall settings; Add client IP Connect to SQL Server Query editor (preview) Reset password issue Connecting to SQL Server again SQL Server Management Studio clean up Resources protect Resource group e.g. Locks Url: https://lnkd.in/ess5rmS5 #itsupport #itsupportspecialist #helpdesk #desktopsupport #cloud #azure #microsoft #systemadmin #servicedesk #desktopsupporttechnican #careers #techtraining #microsoft #office365 #officetraining #microsoftazure

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Keep this in mind when you hire people for your IT department. 1. Just because they have a certificate in something doesn't mean they understand it. 2. Look at their trouble shooting skills through their work history. 3. No one knows everything, but if they know how to find the answers, they are a good asset. When looking through a candidates work history, you can find the right fit for your IT Team. They may not have used the same software as you use, but if they have bullet points 2 and 3, you will have a great asset that will help make you IT department shine.

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