Issue: On November 15, 2024, at 05:55 UTC, the Salesforce Technology team became aware of a service disruption affecting multiple instances. Impact: During the disruption, customers can’t access the Salesforce services. Multiple teams are actively engaged in investigating the cause and exploring multiple paths to resolution. ***** Update 5: Posted Fri, 15 Nov 2024 11:48:21 UTC As we have identified the impacted instances and an instance-specific Trust post is active, we will be closing this post to avoid any confusion. For customers who are on Hyperforce, please track the updates via this post - http://sfdc.co/cgZ6RL ***** Update 4: Posted Fri, 15 Nov 2024 08:56:33 UTC At approximately 08:15 UTC, teams began taking steps to control excessive traffic, network utilization, and database stability to mitigate the impact quickly. We don’t yet understand when customers may begin experiencing improvement as a result of these actions. We’ll be posting to the impacted instances as we have determined the exact impact on our customers. Please refer to this link for further updates - https://status.salesforce.com/incidents/13457 ***** Update 3: Posted Fri, 15 Nov 2024 08:11:14 UTC The Technology team continues to evaluate the increased database connections from the application tier and has identified a suitable instance to allow them to investigate the connections thoroughly We’ll provide an update in 30 minutes or sooner as we have additional information. ***** Update 2: Posted Fri, 15 Nov 2024 07:39:35 UTC The Salesforce Technology team has confirmed that a recent change initially suspected to be related has been ruled out. Teams continue to investigate the source of the high volume of database connections and evaluate the network traffic. We’ll provide an update in 30 minutes or sooner as we have additional information. ***** Update 1: Posted Fri, 15 Nov 2024 07:11:09 UTC The Technology team reports that while the exact cause is still under review, recent changes are suspected contributing factors. High levels of network traffic impacting database stability have been observed, and our teams are actively tracing and mitigating the source. Additionally, load balancers are being assessed to address any abnormal traffic sources and resolve the issue promptly. We’ll provide an update in 30 minutes or sooner as we have additional information.