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Harry Kimtai
Caption for the landscape image:

How rushed digital health system caused chaos in hospitals

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Principal Secretary, State Department for Medical Services Harry Kimtai (left) addressing journalists on the Social Health Authority (SHA) rollout at SHA building, Nairobi on October 6, 2024.

Photo credit: Lucy Wanjiru | Nation Media Group

The government rolled out the Social Health Insurance Fund (SHIF) three months after signing a deal with a Safaricom-led consortium for an elaborate electronic information system that was to be developed over two years.

This rushed implementation is the reason the new Sh104.8 billion Integrated Healthcare Information Technology System (IHTS), which is largely still under development, is having challenges.