Aspiring sales professional working towards a BCom

Auckland, Auckland, New Zealand Contact Info
65 followers 65 connections

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About

Hi there, my name is Lachlan Douglas and I'm a third-year University student currently pursuing a Bachelor of Commerce degree in Marketing and Management at the University of Auckland. I'm a fast learner and a good listener, and I value teamwork and thrive in environments that require adaptability and flexibility.

Over the past few years, I've gained valuable experience working in customer service roles at KFC Panmure and KFC Quay St. These roles have allowed me to develop my skills in delivering exceptional customer service while maintaining a fast-paced and efficient work environment. As a Shift Supervisor at KFC Quay St, I've honed my team management and customer dispute resolution skills, contributing to the store's success in generating over $5 million in annual revenue.

After completing my degree, I'm interested in pursuing a sales career and am eager to explore opportunities in this field. I'm fully committed to working towards my goals and always looking for opportunities to grow both personally and professionally.

Thank you for taking the time to read my profile, and please don't hesitate to reach out if you'd like to connect or learn more about my experience.

Activity

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Experience

  • KFC

    KFC

    3 years 9 months

    • KFC Graphic

      Shift Supervisor

      KFC

      - Present 1 year 9 months

      Auckland, New Zealand

      As a Shift Supervisor at KFC Quay St, I have successfully managed the night shift team and gained invaluable skills in customer dispute resolution and team management. In this role, I have demonstrated my ability to effectively manage a team's needs and ensure smooth operations during a high-volume night shift. Through my leadership and strong work ethic, I have contributed to the store's success in generating over $5 million in annual revenue.

    • KFC Graphic

      Front of House

      KFC

      - 1 year 1 month

      Auckland, New Zealand

      As a valued member of the KFC team, I demonstrated my adaptability and flexibility by seamlessly transitioning to a new work environment at KFC Quay St in early 2022. In this role, I proactively adjusted my workflow to optimize my efficiency and productivity, despite the challenges of adjusting to a new environment. Through my strong work ethic and dedication, I was able to quickly become an integral part of the KFC Quay St team.

    • KFC Graphic

      Front of House

      KFC

      - 1 year 1 month

      As a Front of House team member at KFC Panmure, I honed my customer service skills, including my ability to deliver fast, friendly service under pressure. Throughout my tenure, I consistently demonstrated my commitment to providing customers with the highest level of service possible, all while maintaining a fast-paced and efficient work environment. Through my dedication and hard work, I contributed to the overall success of the restaurant and played an integral role in ensuring customer…

      As a Front of House team member at KFC Panmure, I honed my customer service skills, including my ability to deliver fast, friendly service under pressure. Throughout my tenure, I consistently demonstrated my commitment to providing customers with the highest level of service possible, all while maintaining a fast-paced and efficient work environment. Through my dedication and hard work, I contributed to the overall success of the restaurant and played an integral role in ensuring customer satisfaction.

Education

  • The University of Auckland Graphic

    The University of Auckland

    Bachelor of Commerce - BCom Marketing, Management

    -

  • Saint Kentigern Graphic

    Saint Kentigern

    NCEA Level 3 Achieved with Merit Endorsement

    -

    Activities and Societies: Premier Advanced Debating, 3rd XI Hockey

    During the Covid-19 lockdowns, while completing my NCEA Level 3 qualifications, I had the opportunity to expand my skillset for e-learning. Through heavy usage of Zoom and Microsoft Teams, I became proficient in online meetings and learning from home. This experience has allowed me to develop strong time-management and self-motivation skills, while also highlighting the importance of adaptability and flexibility in today's rapidly changing world.

  • Saint Kentigern Graphic

    Saint Kentigern

    NCEA Level 2 Achieved with Merit Endorsement

    -

  • Saint Kentigern Graphic

    Saint Kentigern

    NCEA Level 1 Achieved with Merit Endorsement

    -

Licenses & Certifications

Volunteer Experience

  • Relay For Life Graphic

    Volunteer

    Relay For Life

    - 1 month

    Health

    I volunteered for the Relay for LIfe in Auckland fundraising for the New Zealand Cancer Society

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