Question: Rewrite the following using the you-viewpoint. You may need to add additional material. 1. As required by company policy, I am denying your refund request because you needed to have submitted the warranty agreement within two weeks of your purchase. 2. Today we are shipping the goods you ordered February 3. 3. Instead of stopping

Rewrite the following using the you-viewpoint. You may need to add additional material.

1. As required by company policy, I am denying your refund request because you needed to have submitted the warranty agreement within two weeks of your purchase.

2. Today we are shipping the goods you ordered February 3.

3. Instead of stopping us in the hallway to ask for IT support, send us an email, or else we will have trouble keeping track of your service request.

Rewrite the following in a conversational style.

4. I hereby acknowledge receipt of your July 7 letter.

5. Please be so kind as to reply at your earliest convenience.

6. Attached please find the receipt requested in your May 1st inquiry.

Reword the following sentences to achieve a more appropriate level of formality. (You may need to recast the whole sentence.)

7. (In a report that several managers will read:) The customers’ evaluations of our service were pretty mixed, with some being really positive and others not so positive.

8. (In an email message to your division head—whom you do not know well—to congratulate her on receiving a prestigious award from a professional society:) Way to go, Melissa! You do us all proud!

9. (In a sales message:) Our products are awesome, and they don’t cost a lot of money.

Underline all negative words in these sentences. Then rewrite the sentences for a more positive effect. Use your imagination to supply situation information when necessary.

10. Your misunderstanding of our January 7 email caused you to make this mistake.

11. We regret that we must call your attention to our policy of prohibiting refunds for merchandise bought at discount.

12. You cannot visit the plant except on Saturdays.

Change these sentences to avoid discriminatory language.

13. A successful writer adapts his communication style to different audiences.

14. A good administrative assistant screens all telephone calls for her the boss and manages his schedule.

15. Any worker in violation of this rule will have a letter of reprimand put in his personnel file.