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Module 2 Social Perception

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MODULE 2: SOCIAL PERCEPTION AND ATTITUDES

2 Social Perception-Definition, Non-Verbal Communication- facial expression, gazes, stares, body language, touching, deception and micro expressions. 2 Attribution - Definition, Theories - Correspondence inference, Kelly’s theory, Applications of attribution theory, Attribution Errors. 2 Attitude and behavior - Definition, nature, components, functions and formation of attitudes. Persuasion, cognitive approach to persuasion, resistance to persuasion. Cognitive dissonance and attitude change.

SOCIAL PERCEPTION:

“Social perception is the process through which we seek to know and understand other people.” -BARON

“Social perception refers to constructing an understanding of the social world from the data we get through our senses. More narrowly defined, it refers to the processes by which we form impressions of other people’s traits and personalities.” - MYERS, DELAMATER; SOCIAL PSYCHOLOGY

 It is the process of acquiring, interpreting, selecting and organizing sensory information in interpersonal and social environments.  Social perception is a study that understands the manner in which individuals develop impressions about other people and try to create their individuality.  Individuals understand feelings and emotions of others by gathering information, then noticing their outward appearance, gestures and verbal communication. A lot of information is learnt by the expressions of their face, hand movements, body language and even the tone of their speech.  There are four main components of social perception. They are observation, attribution, integration, and confirmation.  Social perception is one important component of social competence and successful social life.  The interest in social perception can be dated back to the seventeenth century; this was also the time of the

origin of social psychology. A number of researches began in order to explore social perception.

NON-VERBAL COMMUNICATION:

Defined as, “Communication between individuals that does not involve the content of spoken language. It relies instead on an unspoken language of facial expressions, eye contact, and body language.”

We learn about others from nonverbal communication —information provided not by their words, but by their facial expressions, eye contact, body movements, postures, and even changes in their body chemistry, which are communicated through tiny amounts of substances released into the air Nonverbal communication can be defined as the way in which people communicate, intentionally or unintentionally, without words. The main channels of nonverbal communication are facial expressions, eye contact, body movements, posture and touching.

Many of us associate facial expression and gestures with nonverbal communication, but these are not the only two types involved. There are, in fact, eight different types of nonverbal communication

  1. Facial Expression: This makes up the largest proportion of nonverbal communication. Large amounts of information can be conveyed through a smile or frown. The facial expressions for happiness, sadness, anger, and fear are similar across cultures throughout the world.

  2. Gestures: Common gestures include pointing, waving, and using fingers, etc. You can tell a person's attitude by the way they walk or by the way they stand. Same goes for gestures.

  3. Para linguistics: This includes factors such as tone of voice, loudness, inflection, and pitch. Tone of voice can be powerful. The same sentence said in different tones can convey different messages. A strong tone of voice may indicate approval or enthusiasm, whereas the same sentence said with a hesitant tone of voice may convey disapproval or lack of interest. Vocal Behaviors such as pitch, inflection, volume, rate, filler words, pronunciation, articulation, accent, and silence, often reveal considerable information about others.

  4. Body Language and Posture: A person’s posture and movement can also convey a great deal of information. Arm crossing or leg-crossing conveys different meanings depending on the context and the person interpreting them. Body language is very subtle, and may not be very definitive.

Body language: Cues provided by the position,

posture, and movement of others’ bodies or

body parts.

  1. Proxemics: This refers to personal space. The amount of space a person requires depends on each individual’s preference, but also depends on the situation and other people involved in the situation. -The Use of Space- The only time you really notice this one is when we particularly need the space. For instance, being in a crowded elevator or being in a overly crowded house party. A lot of times when a person is upset they just need their space to calm down.

  2. Eye Gaze: Looking, staring, and blinking are all considered types of eye gaze. Looking at another person can indicate a range of emotions including hostility, interest, or attraction. - Eye behaviors- play a role in several important types of relational interaction.

  3. Haptics (Touch): This refers to communicating through touch. Haptics is especially important in infancy and early childhood. -Touch is one of our five senses, but, every touch has a different kind of meaning to it and when nonverbally communicating - it’s something you need to know. Five major areas of touching is: affectionate touch, care giving touch, power and control touch, aggressive touch, ritualistic touch. Information that is conveyed from touch depends on several factors relating to who does the touching (a friend, a stranger, a member of your own or the other gender); the nature of this physical contact (brief or prolonged, gentle or rough, what part of the body is touched); and the context in which the touching takes place (a business or social setting, a doctor’s office). Depending on such factors, touch can suggest affection, sexual interest, dominance, caring, or even aggression. Despite such complexities, existing evidence indicates that when touching is considered appropriate, it often produces positive reactions in the person being touched.

  4. Appearance: Our choice of color, clothing, hairstyles, and other factors affecting our appearance are considered a means of nonverbal communication.

  5. Scent: Scent also serves as a nonverbal cue, and subtle cues concerning women’s menstrual cycle can be transmitted in this way.

DECEPTION: Research findings indicate that most people tell at least one lie every day and use deception in almost 20 percent of their social interactions. Experiments confirming these findings indicate that a majority of strangers lie to each other at least once during a brief first encounter. People lie for many reasons: : to avoid hurting others’ feelings, to conceal their real feelings or reactions, to avoid punishment for misdeeds.

Careful attention to both nonverbal and verbal cues can reveal the fact whether others are trying to deceive us. The following information non verbal cues can be very helpful to identify deception.

  1. Microexpressions: These are fleeting facial expressions lasting only a few tenths of a second. Such reactions appear on the face very quickly after an emotion-provoking event and are difficult to suppress. As a result, they can be very revealing about others’ true feelings or emotions.

  2. Interchannel discrepancies: A second nonverbal cue revealing of deception is known as interchannel discrepancies. (The term channel refers to type of nonverbal cues; for instance, facial expressions are one channel, body movements are another.) These are inconsistencies between nonverbal cues from different basic channels. These result from the fact that people who are lying often find it difficult to control all these channels at once. For instance, they may manage their facial expressions well, but may have difficulty looking you in the eye as they tell their lie.

  3. Eye contact: Efforts at deception are often revealed by certain aspects of eye contact. People who are lying often blink more often and show pupils that are more dilated than people who are telling the truth. They may also show an unusually low level of eye contact or— surprisingly—an unusually high one as they attempt to fake being honest by looking others right in the eye.

cause that could not be produced by any other apparent cause.

KELLY’S THEORY OF CASUAL ATTRIBUTION:

Extending Heider’s ideas, Kelley suggests that we try to figure out whether the behaviour occurs in the presence or absence of various factors that are possible causes. Then to identify the cause(s) of the behavior, we apply the principle of co variation: We attribute the behaviour to the factor that is both present when the behaviour occurs and absent when the behaviour fails to occur; that is here, the cause that co varies with the behavior.

We want to know why other people have acted as they have or why events have turned out in a specific way. Such knowledge is crucial, for only if we understand the causes behind others actions or events that occur can we hope to make sense out of the social world. Obviously, the number of specific causes behind others behavior is very large. To make the task manageable we should know whether others behavior stem mainly from internal causes i. their own traits, motives, intentions, mainly from external causes some aspect of the social or physical world; or from a combination of the two.

The co variation model of Kelley (1967) focuses on how people decide whether to make an internal or an external attribution and on instances where there are multiple observations of behavior. It explains the attribution process as a search for information about what a particular behavior is correlated (co varies) with: When behaviour is correlated with the Situation it is called external attribution. When behavior is correlated with the person it amounts to internal attribution. According to Kelley, in our attempts to answer the

why question about others behavior, we focus on three major types of information/ causal factors.

  1. First, we consider consensus—the extent to which other people react to a given stimulus or event in the same manner as the person we are considering. The higher the proportion of people who react in the same way, the higher the consensus.
  2. Second, we consider consistency—the extent to which the person in question reacts to the stimulus or event in the same way on other occasions, over time.
  3. And third, we examine distinctiveness—the extent to which this person reacts in the same manner to other, different stimuli or events.

According to Kelley’s theory, we are most likely to attribute another’s behavior to internal causes under conditions in which consensus and distinctiveness are low but consistency is high. In contrast, we are most likely to attribute another’s behavior to external causes when consensus, consistency, and distinctiveness are all high. Finally, we usually attribute another’s behavior to a combination of internal and external factors when consensus is low but consistency and distinctiveness are high.

Application of Attribution Theory:

Here we examine how attribution theory has been

applied to understanding one key aspect of mental

health: depression and also helps us to understand why people have prejudices.

  1. Attribution and Depression: Depression is the most common psychological disorder. It has been estimated that almost half of

all human beings experience such problems at

some time during their lives. Although many factors

play a role in depression, one that has received

increasing attention is termed a self-defeating

pattern of attributions. In contrast to most people, who show the self-serving bias depressed

individuals tend to adopt an opposite pattern. They

attribute negative outcomes to lasting, internal

causes such as their own traits or lack of ability, but

attribute positive outcomes to temporary, external causes such as good luck or special favours from

others. As a result, such people perceive that they

have little or no control over what happens to them

—they are simply being blown about by the winds of unpredictable fate. And once they are depressed, the tendency to engage in this self- defeating pattern is strengthened, and a vicious cycle is often initiated.

  1. Attribution and prejudice: A prejudice is a negative belief or feeling about a particular group of individuals. Prejudices are often passed on from one generation to the next.

Prejudices in workplaces affect how people perceive sexual harassment. Men are more likely than women to attribute blame to the victim. Changing men’s attributions regarding sexual harassment may help to prevent it. The theory also helps in criminal law to understand the psychology of criminals. In today's world, with the increase in crime and global terrorism understanding criminal psychology has become essential.

ATTRIBUTION ERROR:

Our efforts to understand other people—and ourselves —are subject to several types of errors that can lead us to false conclusions about why others have acted as they have and how they will act in the future.

In psychology, an attribution bias is a cognitive bias that affects the way we determine who or what was responsible for an event or action (attribution). It is natural for us to interpret events and results as the consequences of the purposeful actions of some person or agent. This is a deep-seated bias in human perception which has been present throughout human history. Attribution biases are triggered when people evaluate the dispositions or qualities of others based on incomplete evidence. Attribution biases typically take the form of actor/observer differences: people involved in an action (actors) view things differently from people not involved (observers). These discrepancies are often caused by asymmetries in availability (frequently called "salience" in this context). The attribution bias causes us to under-estimate the importance of inanimate, situational factors over animate, human factors. For

not very accurate. However, the better we get to know someone, the more accurate we will be about them.

One reason our impressions are wrong is because of the

mental shortcuts we use in forming social judgments.

Another reason our impressions can be wrong concerns

our use of schemas, such as relying on implicit theories of personality to judge others. Attribution errors are the

most pervasive and ultimately the most destructive of

the cognitive deficits.

Avoiding the attribution bias can be difficult.

Strategies to avoid attribution bias:

 One strategy is to simply give other people the benefit of the doubt.  Another would be to inquire into the background behind the circumstances of a situation, to clarify whether a dispositional explanation is really most plausible.

 Yet another would be to ask oneself how one

would behave in a similar situation.

Eliminating the attribution bias completely seems impossible, as it is built into human nature. However, through reflective thinking, it appears possible to minimize its effects. To improve accuracy of your attributions and impressions, remember that the correspondence bias, the actor/observer difference, and defensive attributions exist and try to counteract these biases.

ATTITUDE AND BEHAVIOUR:

Attitude is a word that is part of our commonsense language. It was derived from the Latin aptus, which means ‘fit and ready for action’. This ancient meaning refers to something that is directly observable, such as the way a fighter moves in a boxing ring. However, attitude researchers now view ‘attitude’ as a construct that, although not directly observable, precedes behaviour and guides our choices and decisions for action.

DEFINITION:  Attitudes can reflect evaluations of any aspect of the world. (Baron)

 A favourable or unfavourable evaluative reaction toward something or someone (often rooted in one’s beliefs, and exhibited in one’s feelings and intended behavior).

 A relatively enduring organisation of beliefs, feelings and behavioural tendencies towards socially significant objects, groups, events or symbols. (b) A general feeling or evaluation – positive or negative – about some person, object or issue.- Michael A. Hogg, Graham M. Vaughan, 2010).

COMPONENTS: Components attitude has three components: (1) beliefs or cognitions, (2) affect or an evaluation, and (3) a behavioral predisposition. Cognition: An attitude is based on a set of cognitions or knowledge structures associated with the attitude object. These include the knowledge about the object, as well as beliefs, ideas, memories and images. For example, if we are positive about a particular player or team, we would gather a variety of knowledge about him/her or them and will remember a lot about them or their performances. Affect: An attitude also has an evaluative or affective component. The core involves affect, this is the emotional reaction to the object concerned. This can be described as the extent to which we like or dislike an object, for example, politicians, certain type of food, shoes, etc. In fact, all objects do trigger some kind of a positive or negative emotion. This is the feeling component of an attitude. An attitude is not just based on what people think but also how they feel about an object. The evaluative component has both a direction positive or negative and an intensity ranging from very weak to very strong. Stronger negative emotions include dislike, hatred, or even loathing. Behavioral Predisposition: An attitude also involves a predisposition to respond or a behavioral tendency toward the object. As a rule, when our attitudes are brought to mind, we are more likely to behave in accordance with the attitudes that we hold, rather than act inconsistently. "It's boring"

implies a tendency to avoid the class. "I like my job" suggests an intention to go to work. People who hold a specific attitude are inclined to behave in certain ways that are consistent with that attitude.

Nature: Attitudes help us understand people’s responses to new stimuli. Attitudes toward new topics can be shaped by long-term values, including religious beliefs. Attitudes can be explicit—conscious and easy to report—or implicit—which implies they are uncontrollable and potentially not consciously accessible. The Implicit Association Test is often used to assess whether the associations people have between a groups or object are positive or negative. Attitudes are acquired from other people through social learning processes. Such learning can involve classical conditioning, instrumental conditioning, or observational learning. Attitudes can be classically conditioned even without our awareness —via subliminal conditioning and mere exposure. Attitudes that are acquired through instrumental conditioning stem from differential rewards and punishments for adopting particular views. Attitudes shift as people enter new social networks composed of individuals who hold diverging attitudes. Because we compare ourselves with others to determine whether our view of social reality is correct or not, we often adopt the attitudes that others hold. As a result of the process of social comparison, we tend to adopt the attitude position of those we see

as similar to ourselves but not of those we see as dissimilar. When we identify with a group, we expect to be influenced by messages that are aimed at our group. We do not expect to be influenced when we do not identify with the group to which the attitude-relevant message is aimed.

FUNCTIONS OF ATTITUDE:

Every attitude serves some purpose or the other. Simply, they motivate and guide behaviour. Besides this A. Eagly and S. Chaiken (1998) have identified four functions of an attitude that are as follows: (i) Knowledge function: This helps us to organize our understanding of the social world. This is the basis of how we attend to store, remember and retrieve information pertaining to a given object. This leads to better speed and efficiency in processing social information. This function also leads us to seek and selectively attend to information that supports our pre-existing attitudes. Self-evaluation also follows this function of attitudes. Prejudice also follows the same principle. Once attitudes have been acquired, they influence how information is gathered and processed. (ii) Value expressive function: Attitudes help us to express our cherished values. This is usually carried out in groups made up of people who reinforce and support the attitudes. For example, groups who play or watch cricket, fans of Michael Jackson, groups of particular political leanings, etc. Value expression occurs in the context of reference groups. Such groups are those whose opinions matter and affect our attitudes significantly. This function is inherently satisfying to the holder of a particular attitude. By expressing a value that is in agreement with the attitude held, people find a sense of joy and commitment to the opinions held. One is inclined to view people and groups holding similar attitudes more favourably. The type of college one joins, the subject of study one chooses, etc., also reflect the operation of the value expressive function of an attitude. (iii) Ego-defensive function of attitudes: This function protects us from awareness of our own negative attributes and impulses, for example, our

Attitudes are learned from society and this is why children do not show social discrimination. Social learning theory or SLT is the theory that suggests that people learn new behaviour through observational learning of the social factors in their environment. If people observe positive, desired outcomes in the observed behaviour, then they are more likely to model, imitate, and adopt the behavior themselves.

Attitudes acquired from other persons The processes underlying the learning of attitudes have been identified by psychologists and are as follows: (i) Classical conditioning (ii) Instrumental conditioning (iii) Modelling (i)Classical Conditioning: A basic form of learning in which one stimulus, initially neutral, acquires the capacity to evoke reactions through repeated pairing with another stimulus. In a sense, one stimulus becomes a signal for the presentation or occurrence of the other. Classical conditioning is learning by association. The principle involved here is that when one stimulus occurs first and this is then consecutively followed by another, then the appearance of the first becomes the signal that the second would also occur. Soon, the same reactions that have been occurring to the first stimulus would also occur to the second stimulus. This would be more so if the second stimulus by itself is capable of evoking strong reactions.

  • CS = Conditioned stimulus
  • UCS = Unconditioned Stimulus
  • UCR = Unconditioned Response
  • CR = Conditioned Response This process of classical conditioning can be seen as the basis for acquiring attitudes as well. Staats et al (1962) found that initially neutral words when paired with words or stimuli that tend to elicit strong negative reactions (like electric shocks or harsh words, etc.) acquire the capacity to elicit strong negative or unfavourable reactions. Evaluations form the core of attitudes Judgments or evaluations occur all the time during social interactions. In real-life conditions, the classical conditioning model can be seen to apply directly to the process of acquiring attitudes. For example, a child repeatedly sees the mother’s frowning or avoiding members of a particular social group, each time she meets them. At first, the child is indifferent to the members of this group and shows no reactions. The child does not identify characteristics associated with this group (hair, clothing, language, etc.). However, as a result of the repeated pairing of this group and its members with the mother’s negative reactions; the child now starts associating certain obvious characteristics

with the members belonging to this group. Gradually, the child also comes to react negatively to these identifiable characteristics and thereafter to the group members, associated with these traits. This is the process by which attitudes are learned.

Since language is also part of the evaluation process and negative statements accompany negative reactions involving specific group members, the verbal responses are also acquired for description. Thus, both language and behavior besides thoughts and feelings are also learned. So, all the three components of an attitude, thought, feeling and behaviour are learned through classical conditioning processes, involving association.

Attitude learning occurs, even when people are not fully aware of the stimulus. Here, the explanation of acquiring negative attitudes in based on the unconscious association that occurs as a result of repeated pairing. When affect arousing stimuli are presented only for a very short duration, the recognition may not occur. The emotions, specially the negative ones, associated with the stimuli are aroused. So conditioning occurs even outside of conscious awareness.

Attitudes are aroused by emotions, even when the object of affect is not well recognized. In terms of attitude learning, this means even before our object is recognized, the negative emotions associated with it are aroused; for example, the names of people belonging to a particular group could arouse negative emotions long before the members of the group are even encountered. This is known as subliminal conditioning (Classical conditioning of attitudes by exposure to stimuli that are below individuals’ threshold of conscious awareness).

(ii) Instrumental conditioning: Studies on instrumental conditioning have been derived from the work of Bekhterev and Thorndike. Here, the subject’s or person’s behaviour is instrumental to the gaining of a reward or avoidance of punishment, therefore the name, instrumental conditioning. Since there is an

operation involved it is also known as operant conditioning.

E. Thorndike (1911) distinguished between satisfiers and annoyers or positive and negative reinforcers. A satisfying state of affair is one wherein a person does something to gain a reward or benefit. A negative or dissatisfying state is one wherein a person is motivated to avoid some situation.

Four instrumental conditioning procedures have been proposed by Krosnick (1948), which are as follows: (i) Reward training: It is a type of box apparatus used for training. Here, a pigeon is presented with a light source and a key for pecking. The bird is rewarded with food for pecking the key as soon as the light appears. (ii) Avoidance training: Here, the subject can avoid any noxious stimulus by responding to a signal in a given manner. Bekheterev (1932) used conditioned withdrawal responses of hand or foot after being delivered an electric shock, by pressing on a bar or lifting a hand or foot, from a pedal or grid. Sometimes, turning off a noxious stimulus by operating a switch also constituted a form of avoidance training. (iii) Omission training: In this type of learning, a positive reinforcement occurs when a particular response fails to appear. In daily life the best known example would be one where food is given only when the dog does not jump on to the sofa or bed in a house. The training is to omit the dog’s behaviour of jumping on to the bed/sofa. (iv)Punishment training: In this type of training a shock or any other form of punishment follows the occurrence of a specified response; for example, a child is rebuked or whacked for disobeying the adult command. This type of training is generally used for extinction of a given, undesirable response. (iii)Observational Learning ( Modelling): The third type of learning is modelling. A class watches the teacher draw a particular figure. Later, when the children are given paper and crayon they also try to draw a similar figure. Here, both

COGNITIVE APPROACH TO PERSUASION:

DUAL-PROCESS ROUTES TO PERSUASION:

Cognitive processes that are fundamental to how we respond to the content of persuasive messages have been clarified in the last two decades. Slightly different approaches have emerged: the elaboration–likelihood model and the heuristic– systematic model. Both postulate two processes and both deal with persuasion cues. Sometimes it may not be the quality and type of the persuasion cues that matter but rather the quantity of message processing that underlies attitude change.

ELABORATION–LIKELIHOOD MODEL According to Richard Petty and John Cacioppo’s elaboration–likelihood model (ELM: Petty and Cacioppo’s model of attitude change: when people attend to a message carefully, they use a central route to process it; otherwise they use a peripheral route. This model competes with the heuristic– systematic model), when people receive a persuasive message they think about the arguments it makes. However, they do not necessarily think deeply or carefully about the arguments, because to do so requires considerable cognitive effort. The ordinary person is a cognitive miser who is motivated to expend cognitive effort only on issues that are important to them. Persuasion follows two routes, depending on whether people expend a great deal or very little cognitive effort on the message. If the arguments of the message are followed closely, a central route is used. We digest the arguments in a message, extract a point that meets our needs and even indulge mentally in counter- arguments if we disagree with some of them. If the central route to persuasion is to be used, the points in the message need to be put convincingly, as we will be required to expend considerable cognitive effort – that is, to work hard – on them. For example, suppose that your doctor told you that you needed major surgery. The chances are that you would take a considerable amount of convincing, that you would listen carefully to what the doctor says, read what you could about the matter and even seek a second medical opinion. On the other hand, when arguments are not well

attended to, a peripheral route is followed. By using peripheral cues we act in a less diligent fashion, preferring a consumer product on a superficial basis, such as an advertisement in which the product is used by an attractive model.

HEURISTIC–SYSTEMATIC MODEL

Shelley Chaiken’s (1980) heuristic–systematic model (HSM: Chaiken’s model of attitude change: when people attend to a message carefully, they use systematic processing; otherwise they process information by using heuristics, or ‘mental short cuts’. This model competes with the elaboration– likelihood model.) deals with the same phenomena using slightly different concepts, distinguishing between systematic processing and heuristic processing.

Systematic processing (or central route to persuasion): Systematic Processing can be defined as processing of information in a persuasive message that involves careful consideration of message content and ideas. This occurs when people scan and consider available arguments. central route to persuasion: Attitude change resulting from systematic processing of information presented in persuasive messages.

Heuristic processing (or peripheral route to persuasion) : In the case of heuristic processing, we do not indulge in careful reasoning but instead use cognitive heuristics, such as thinking that longer arguments are stronger. Heuristic processing can be defined as Processing of information in a

peruasive message that involves the use of simple rules of thumb or mental shortcuts. peripheral route to persuasion) : Attitude change that occurs in response to peripheral persuasion cues, which is often based on information concerning the expertise or status of would-be persuaders.

Persuasive messages are not always processed systematically. This is when people will sometimes employ cognitive heuristics to simplify the task of handling information. Heuristics are a variety of simple decision rules or ‘mental short cuts’, the tools that cognitive misers use. So, when we are judging the reliability of a message, we may resort to such truisms as ‘statistics don’t lie’ or ‘you can’t trust a politician’ as an easy way of making up our minds. This feature of judgement is actively exploited by advertising companies when they seek to influence consumers by portraying their products as supported by scientific research or expert opinion. For instance, washing detergents are often advertised in laboratory settings, showing technical equipment and authoritative-looking people in white coats.

According to Petty, people have a sufficiency threshold: heuristics will be used as long as they satisfy our need to be confident in the attitude that we adopt. When we lack sufficient confidence, we resort to the more effortful systematic mode of processing. How well we concentrate on the content of a message can be subtly affected by something as transient as our mood. Diane Mackie, for example, has shown that merely being in a good mood changes the way we attend to information (Mackie & Worth, 1989). Using background music is a widely used advertising ploy to engender a mellow feeling. There is a sneaky reason behind this – feeling ‘good’ makes it difficult for us to process a message systematically

RESISTANCE TO PERSUATION When we feel strongly about an issue we can be quite stubborn in resisting attempts to change our position. Even so, far more attempts at persuasion fail than ever succeed.

Researchers have identified three major reasons: reactance, forewarning and inoculation.

  1. REACTANCE Negative reactions to threats to one’s personal freedom. Reactance often increases resistance to persuasion and can even produce negative attitude change or opposite to what was intended. We if we think the message is not deliberately intended to be persuasive. Think back to an occasion when someone obviously tried to change your attitudes. Perhaps you found it unpleasant and possibly hardened your existing attitude. Jack Brehm (1966) referred to this process as reactance- Brehm’s theory that people try to protect their freedom to act. When they perceive that this freedom has been curtailed, they will act to regain it underlying cause of reactance is a sense of having our personal freedom infringed.

  2. FOREWARNING Forewarning (Advance knowledge that one is to be the target of a persuasion attempt. Forewarning often produces resistance to persuasion) is prior knowledge of persuasive intent – telling someone that an attempt will be made to influence them. Bob Cialdini and Richard Petty (1979) concluded that, when we know this in advance, persuasion is less effective, especially with respect to attitudes and issues that we consider important. When people are forewarned, they have time to rehearse counter-arguments that can be used as a defense. From this point of view, forewarning can be thought of as a special case of inoculation.

  3. THE INOCULATION EFFECT As the term inoculation suggests -a way of making people resistant to persuasion. By providing them with a diluted counterargument, they can build up effective refutations to a later, stronger argument- is a form of protection. In biology, we can inject a weakened or inert form of disease-producing germs into the patient to build up resistance to a more powerful form. In social psychology, we might seek an analogous method of providing a defense against persuasive ideas. The technique of inoculation is initiated by exposing a person to a weakened counter-attitudinal argument.

events, horse racing, gambling and so on. Once a person has made a choice between decision alternatives, dissonance theory predicts that the person making a bet will become more confident about a successful outcome.

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Module 2 Social Perception

Course: Social Psychology (PS03)

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MODULE 2: SOCIAL PERCEPTION AND ATTITUDES
2.1 Social Perception-Definition, Non-Verbal Communication-
facial expression, gazes, stares, body language, touching,
deception and micro expressions.
2.2 Attribution - Definition, Theories - Correspondence
inference, Kelly’s theory, Applications of attribution theory,
Attribution Errors.
2.3 Attitude and behavior - Definition, nature, components,
functions and formation of attitudes. Persuasion, cognitive
approach to persuasion, resistance to persuasion. Cognitive
dissonance and attitude change.
SOCIAL PERCEPTION:
“Social perception is the process through which we
seek to know and understand other people.” -BARON
“Social perception refers to constructing an
understanding of the social world from the data we get
through our senses. More narrowly defined, it refers to
the processes by which we form impressions of other
people’s traits and personalities. -MYERS, DELAMATER;
SOCIAL PSYCHOLOGY
It is the process of acquiring, interpreting, selecting
and organizing sensory information in interpersonal and
social environments.
Social perception is a study that understands the
manner in which individuals develop impressions about
other people and try to create their individuality.
Individuals understand feelings and emotions of
others by gathering information, then noticing their
outward appearance, gestures and verbal
communication. A lot of information is learnt by the
expressions of their face, hand movements, body
language and even the tone of their speech.
There are four main components of social perception.
They are observation, attribution, integration, and
confirmation.
Social perception is one important component of
social competence and successful social life.
The interest in social perception can be dated back to
the seventeenth century; this was also the time of the
origin of social psychology. A number of researches
began in order to explore social perception.
NON-VERBAL COMMUNICATION:
Defined as, “Communication between individuals that
does not involve the content of spoken language. It
relies instead on an unspoken language of facial
expressions, eye contact, and body language.
We learn about others from nonverbal communication
—information provided not by their words, but by their
facial expressions, eye contact, body movements,
postures, and even changes in their body chemistry,
which are communicated through tiny amounts of
substances released into the air
Nonverbal communication can be defined as the way in
which people communicate, intentionally or
unintentionally, without words. The main channels of
nonverbal communication are facial expressions, eye
contact, body movements, posture and touching.
Many of us associate facial expression and gestures
with nonverbal communication, but these are not the
only two types involved. There are, in fact, eight
different types of nonverbal communication
1) Facial Expression: This makes up the largest
proportion of nonverbal communication. Large
amounts of information can be conveyed through a
smile or frown. The facial expressions for happiness,
sadness, anger, and fear are similar across cultures
throughout the world.
2) Gestures: Common gestures include pointing,
waving, and using fingers, etc. You can tell a person's
attitude by the way they walk or by the way they
stand. Same goes for gestures.
3) Para linguistics: This includes factors such as tone
of voice, loudness, inflection, and pitch. Tone of voice
can be powerful. The same sentence said in different
tones can convey different messages. A strong tone of
voice may indicate approval or enthusiasm, whereas
the same sentence said with a hesitant tone of voice
may convey disapproval or lack of interest. Vocal
Behaviors such as pitch, inflection, volume, rate, filler
words, pronunciation, articulation, accent, and silence,
often reveal considerable information about others.
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4) Body Language and Posture: A person’s posture
and movement can also convey a great deal of
information. Arm crossing or leg-crossing conveys
different meanings depending on the context and the
person interpreting them. Body language is very
subtle, and may not be very definitive.
Body language: Cues provided by the position,
posture, and movement of others’ bodies or
body parts.
5) Proxemics: This refers to personal space. The
amount of space a person requires depends on each
individual’s preference, but also depends on the
situation and other people involved in the situation.
-The Use of Space- The only time you really notice this
one is when we particularly need the space. For
instance, being in a crowded elevator or being in a
overly crowded house party. A lot of times when a
person is upset they just need their space to calm
down.
6) Eye Gaze: Looking, staring, and blinking are all
considered types of eye gaze. Looking at another
person can indicate a range of emotions including
hostility, interest, or attraction. - Eye behaviors- play a
role in several important types of relational
interaction.
7) Haptics (Touch): This refers to communicating
through touch. Haptics is especially important in
infancy and early childhood. -Touch is one of our five
senses, but, every touch has a different kind of
meaning to it and when nonverbally communicating -
its something you need to know. Five major areas of
touching is: affectionate touch, care giving touch,
power and control touch, aggressive touch, ritualistic
touch.
Information that is conveyed from touch depends on
several factors relating to who does the touching (a
friend, a stranger, a member of your own or the other
gender); the nature of this physical contact (brief or
prolonged, gentle or rough, what part of the body is
touched); and the context in which the touching takes
place (a business or social setting, a doctors office).
Depending on such factors, touch can suggest
affection, sexual interest, dominance, caring, or even
aggression. Despite such complexities, existing
evidence indicates that when touching is considered
appropriate, it often produces positive reactions in the
person being touched.
8) Appearance: Our choice of color, clothing,
hairstyles, and other factors affecting our appearance
are considered a means of nonverbal communication.
9) Scent: Scent also serves as a nonverbal cue, and
subtle cues concerning women’s menstrual cycle can be
transmitted in this way.
DECEPTION:
Research findings indicate that most people tell at least
one lie every day and use deception in almost 20
percent of their social interactions. Experiments
confirming these findings indicate that a majority of
strangers lie to each other at least once during a brief
first encounter. People lie for many reasons: : to avoid
hurting others’ feelings, to conceal their real feelings or
reactions, to avoid punishment for misdeeds.
Careful attention to both nonverbal and verbal cues can
reveal the fact whether others are trying to deceive us.
The following information non verbal cues can be very
helpful to identify deception.
1. Microexpressions: These are fleeting facial
expressions lasting only a few tenths of a second. Such
reactions appear on the face very quickly after an
emotion-provoking event and are difficult to suppress.
As a result, they can be very revealing about others’
true feelings or emotions.
2. Interchannel discrepancies: A second nonverbal cue
revealing of deception is known as interchannel
discrepancies. (The term channel refers to type of
nonverbal cues; for instance, facial expressions are one
channel, body movements are another.) These are
inconsistencies between nonverbal cues from different
basic channels. These result from the fact that people
who are lying often find it difficult to control all these
channels at once. For instance, they may manage their
facial expressions well, but may have difficulty looking
you in the eye as they tell their lie.
3. Eye contact: Efforts at deception are often revealed
by certain aspects of eye contact. People who are lying
often blink more often and show pupils that are more
dilated than people who are telling the truth. They may
also show an unusually low level of eye contact or—
surprisingly—an unusually high one as they attempt to
fake being honest by looking others right in the eye.
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4. Exaggerated facial expressions: Finally, people who
are lying sometimes show exaggerated facial
expressions. They may smile more—or more broadly—
than usual or may show greater sorrow than is typical in
a given situation. A prime example: someone says no to
a request you’ve made and then shows exaggerated
regret. This is a good sign that the reasons the person
has supplied for saying “no” may not be true.
ATTRIBUTION:
Attribution refers to the thought processes we employ
in explaining the behavior of other people as well as our
own.
Attribution implies an explanation for the cause of an
event or behavior. Attribution theory explains how
individuals pinpoint the causes of their own behavior or
that of others.
We are preoccupied with seeking, constructing and
testing explanations of our experiences and to render it
orderly, meaningful and predictable for adaptive action.
Fritz Heider is considered the father of attribution
theory. He proposed a simple dichotomy for people’s
explanations: internal attributions, in which people infer
that a person is in which people infer that a person is
behaving in a certain way because of the situation that
he or she is in. Heider also noted that people seem to
prefer internal attributions.
The Two-Step Process of Making Attributions:
There are two steps involved in the process of
attribution.
First step: Here people analyze anothers behavior; they
typically make an internal attribution automatically.
Second step: Here they think about possible situational
reasons for the behavior. After engaging in the second
step, they may adjust their original internal attribution
to take account of situational factors. Because this
second step is more conscious and effortful, people may
not get to it if they are distracted or preoccupied.
People will be more likely to engage in the second step
of attribution processing when they consciously think
carefully before making a judgment, when they are
motivated to be as accurate as possible, or if they are
suspicious about the motives of the target. Research
has demonstrated that spouses in happy marriages
make internal attributions for their partners positive
behaviors and external attributions for their partners
negative behaviors, while spouses in distressed
marriages display the opposite pattern. Internal and
external attributions can have dramatic consequences
on everyday interactions. How you react to a person's
anger may be dependent on whether you believe that
they are having a bad day or that they dislike something
about you - the ripples flow into the future and
influence how you treat that person henceforth.
Jones and Davis’s (1965) theory of correspondent
inference—asks how we use information about others’
behavior as a basis for inferring their traits. In other
words, the theory is concerned with how we decide, on
the basis of others’ overt actions, whether they possess
specific traits or dispositions likely to remain fairly
stable over time.
We consider only behavior that seems to have been
freely chosen, while largely ignoring ones that were
somehow forced on the person in question. Second, we
pay careful attention to actions that show what Jones
and Davis term non common effects—effects that can
be caused by one specific factor, but not by others.
Finally, Jones and Davis suggest that we also pay greater
attention to actions by others that are low in social
desirability than to actions that are high on this
dimension. In other words, we learn more about others’
traits from actions they perform that are somehow out
of the ordinary than from actions that are very much
like those of most other people.
In sum, according to the theory proposed by Jones and
Davis, we are most likely to conclude that others’
behavior reflects their stable traits (i.e., we are likely to
reach correspondent inferences about them), when
that behavior (1) is freely chosen; (2) yields distinctive,
noncommon effects; and (3) is low in social desirability.
Noncommon effects: Effects produced by a particular
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cause that could not be produced by any other
apparent cause.
KELLY’S THEORY OF CASUAL
ATTRIBUTION:
Extending Heiders ideas, Kelley suggests that we
try to figure out whether the behaviour occurs in
the presence or absence of various factors that are
possible causes. Then to identify the cause(s) of the
behavior, we apply the principle of co variation:
We attribute the behaviour to the factor that is
both present when the behaviour occurs and
absent when the behaviour fails to occur; that is
here, the cause that co varies with the behavior.
We want to know why other people have acted as
they have or why events have turned out in a
specific way. Such knowledge is crucial, for only if
we understand the causes behind others actions or
events that occur can we hope to make sense out
of the social world. Obviously, the number of
specific causes behind others behavior is very large.
To make the task manageable we should know
whether others behavior stem mainly from
internal causes i.e. their own traits, motives,
intentions, mainly from external causes some
aspect of the social or physical world; or from a
combination of the two.
The co variation model of Kelley (1967) focuses on
how people decide whether to make an internal or
an external attribution and on instances where
there are multiple observations of behavior. It
explains the attribution process as a search for
information about what a particular behavior is
correlated (co varies) with: When behaviour is
correlated with the Situation it is called external
attribution. When behavior is correlated with the
person it amounts to internal attribution.
According to Kelley, in our attempts to answer the
why question about others behavior, we focus on
three major types of information/ causal factors.
1. First, we consider consensus—the extent to
which other people react to a given
stimulus or event in the same manner as
the person we are considering. The higher
the proportion of people who react in the
same way, the higher the consensus.
2. Second, we consider consistency—the
extent to which the person in question
reacts to the stimulus or event in the same
way on other occasions, over time.
3. And third, we examine distinctiveness—the
extent to which this person reacts in the
same manner to other, different stimuli or
events.
According to Kelleys theory, we are most likely to
attribute anothers behavior to internal causes
under conditions in which consensus and
distinctiveness are low but consistency is high.
In contrast, we are most likely to attribute
anothers behavior to external causes when
consensus, consistency, and distinctiveness are all
high.
Finally, we usually attribute anothers behavior to a
combination of internal and external factors when
consensus is low but consistency and
distinctiveness are high.
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Application of Attribution Theory:
Here we examine how attribution theory has been
applied to understanding one key aspect of mental
health: depression and also helps us to understand
why people have prejudices.
1) Attribution and Depression:
Depression is the most common psychological
disorder. It has been estimated that almost half of
all human beings experience such problems at
some time during their lives. Although many factors
play a role in depression, one that has received
increasing attention is termed a self-defeating
pattern of attributions. In contrast to most people,
who show the self-serving bias depressed
individuals tend to adopt an opposite pattern. They
attribute negative outcomes to lasting, internal
causes such as their own traits or lack of ability, but
attribute positive outcomes to temporary, external
causes such as good luck or special favours from
others. As a result, such people perceive that they
have little or no control over what happens to them
—they are simply being blown about by the winds
of unpredictable fate. And once they are
depressed, the tendency to engage in this self-
defeating pattern is strengthened, and a vicious
cycle is often initiated.
2) Attribution and prejudice:
A prejudice is a negative belief or feeling about a
particular group of individuals. Prejudices are often
passed on from one generation to the next.
Prejudices in workplaces affect how people
perceive sexual harassment. Men are more likely
than women to attribute blame to the victim.
Changing men’s attributions regarding sexual
harassment may help to prevent it. The theory also
helps in criminal law to understand the psychology
of criminals. In today's world, with the increase in
crime and global terrorism understanding criminal
psychology has become essential.
ATTRIBUTION ERROR:
Our efforts to understand other people—and ourselves
—are subject to several types of errors that can lead us
to false conclusions about why others have acted as
they have and how they will act in the future.
In psychology, an attribution bias is a cognitive bias that
affects the way we determine who or what was
responsible for an event or action (attribution). It is
natural for us to interpret events and results as the
consequences of the purposeful actions of some person
or agent. This is a deep-seated bias in human
perception which has been present throughout human
history. Attribution biases are triggered when people
evaluate the dispositions or qualities of others based on
incomplete evidence. Attribution biases typically take
the form of actor/observer differences: people involved
in an action (actors) view things differently from people
not involved (observers). These discrepancies are often
caused by asymmetries in availability (frequently called
"salience" in this context). The attribution bias causes
us to under-estimate the importance of inanimate,
situational factors over animate, human factors. For
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instance, we might talk to a person from another
country who mentions they only venture outside the
house for outdoor recreation only once a week, and
assume this means that they are a person who loves the
indoors. However, we may be unaware that they live in
a cold location where it is freezing outside for most of
the season.
The fundamental attribution error (also known as
correspondence bias) describes the tendency to over-
value dispositional or personality-based explanations
for the observed behaviors of others while under-
valuing situational explanations for those behaviors. It is
most visible when people explain the behavior of
others. It does not explain interpretations of one's own
behavior - where situational factors are often taken into
consideration. This discrepancy is called the actor-
observer bias. Fundamental Attribution Error refers to
the tendency to make attributions to internal causes
when focusing on someone else’s behavior. When
looking at the behavior of others, we tend to
underestimate the impact of situational forces and
overestimate the impact of dispositional forces. Most
people ignore the impact of role pressures and other
situational constraints on others and see behavior as
caused by people's intentions, motives, and attitudes.
Self-Serving Attributions: Self-serving attributions are
explanations for one’s successes that credit internal,
dispositional factors and explanations for one’s failures
that blame external, situational factors. Self-serving bias
is a tendency to attribute one’s own success to internal
causes and one’s failures to external causes. This
pattern is observed in the attributions that professional
athletes make for their performances. It has been found
that less- experienced athletes, more highly skilled
athletes, and athletes in solo sports are more likely to
make self-serving attributions. One reason people make
self-serving attributions is to maintain their self-esteem.
A second reason is self-presentation, to maintain the
perceptions others have of one self. A third reason is
because people have information about their behavior
in other situations, which may lead to positive
outcomes being expected and negative outcomes being
unexpected (and thus attributed to the situation).
People often blame themselves for their own
misfortune. Because otherwise, they would have to
admit that misfortune was beyond their control, and
they would be unable to avoid it in the future.
Defensive attributions are explanations for behavior or
outcomes (e.g., tragic events) that avoid feelings of
vulnerability and mortality. One way we deal with tragic
information about others is to make it seem like it could
never happen to us. We do so through the belief in a
just world, a form of defensive attribution wherein
people assume that bad things happen to bad people
and that good things happen to good people. Because
most of us see ourselves as good, this reassures us that
bad things will not happen to us. The belief in a just
world can lead to blaming the victim for his or her
misfortunes. Culture also influences attribution bias.
With regard to the belief in a just world, in cultures
where the belief is dominant, social and economic
injustices are considered fair (the poor and
disadvantaged have less because they deserve less).
The just world belief is more predominant in cultures
where there are greater extremes of wealth and
poverty.
The false-consensus effect or false-consensus bias is a
cognitive bias whereby a person tends to overestimate
how much other people agree with him or her. There is
a tendency for people to assume that their own
opinions, beliefs, preferences, values and habits are
'normal' and that others also think the same way that
they do. This cognitive bias tends to lead to the
perception of a consensus that does not exist, a 'false
consensus'. This false consensus is significant because it
increases self-esteem. The need to be "normal" and fit
in with other people is underlined by a desire to
conform and be liked by others in a social environment.
Our attributions may not be always accurate under
many circumstances. First impressions, for example, are
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