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Module 2 Social Perception
Course: Social Psychology (PS03)
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Students shared 70 documents in this course
University: Jamia Millia Islamia
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MODULE 2: SOCIAL PERCEPTION AND ATTITUDES
2.1 Social Perception-Definition, Non-Verbal Communication-
facial expression, gazes, stares, body language, touching,
deception and micro expressions.
2.2 Attribution - Definition, Theories - Correspondence
inference, Kelly’s theory, Applications of attribution theory,
Attribution Errors.
2.3 Attitude and behavior - Definition, nature, components,
functions and formation of attitudes. Persuasion, cognitive
approach to persuasion, resistance to persuasion. Cognitive
dissonance and attitude change.
SOCIAL PERCEPTION:
“Social perception is the process through which we
seek to know and understand other people.” -BARON
“Social perception refers to constructing an
understanding of the social world from the data we get
through our senses. More narrowly defined, it refers to
the processes by which we form impressions of other
people’s traits and personalities.” -MYERS, DELAMATER;
SOCIAL PSYCHOLOGY
It is the process of acquiring, interpreting, selecting
and organizing sensory information in interpersonal and
social environments.
Social perception is a study that understands the
manner in which individuals develop impressions about
other people and try to create their individuality.
Individuals understand feelings and emotions of
others by gathering information, then noticing their
outward appearance, gestures and verbal
communication. A lot of information is learnt by the
expressions of their face, hand movements, body
language and even the tone of their speech.
There are four main components of social perception.
They are observation, attribution, integration, and
confirmation.
Social perception is one important component of
social competence and successful social life.
The interest in social perception can be dated back to
the seventeenth century; this was also the time of the
origin of social psychology. A number of researches
began in order to explore social perception.
NON-VERBAL COMMUNICATION:
Defined as, “Communication between individuals that
does not involve the content of spoken language. It
relies instead on an unspoken language of facial
expressions, eye contact, and body language.”
We learn about others from nonverbal communication
—information provided not by their words, but by their
facial expressions, eye contact, body movements,
postures, and even changes in their body chemistry,
which are communicated through tiny amounts of
substances released into the air
Nonverbal communication can be defined as the way in
which people communicate, intentionally or
unintentionally, without words. The main channels of
nonverbal communication are facial expressions, eye
contact, body movements, posture and touching.
Many of us associate facial expression and gestures
with nonverbal communication, but these are not the
only two types involved. There are, in fact, eight
different types of nonverbal communication
1) Facial Expression: This makes up the largest
proportion of nonverbal communication. Large
amounts of information can be conveyed through a
smile or frown. The facial expressions for happiness,
sadness, anger, and fear are similar across cultures
throughout the world.
2) Gestures: Common gestures include pointing,
waving, and using fingers, etc. You can tell a person's
attitude by the way they walk or by the way they
stand. Same goes for gestures.
3) Para linguistics: This includes factors such as tone
of voice, loudness, inflection, and pitch. Tone of voice
can be powerful. The same sentence said in different
tones can convey different messages. A strong tone of
voice may indicate approval or enthusiasm, whereas
the same sentence said with a hesitant tone of voice
may convey disapproval or lack of interest. Vocal
Behaviors such as pitch, inflection, volume, rate, filler
words, pronunciation, articulation, accent, and silence,
often reveal considerable information about others.
Module 2-Social Perception 1
4) Body Language and Posture: A person’s posture
and movement can also convey a great deal of
information. Arm crossing or leg-crossing conveys
different meanings depending on the context and the
person interpreting them. Body language is very
subtle, and may not be very definitive.
Body language: Cues provided by the position,
posture, and movement of others’ bodies or
body parts.
5) Proxemics: This refers to personal space. The
amount of space a person requires depends on each
individual’s preference, but also depends on the
situation and other people involved in the situation.
-The Use of Space- The only time you really notice this
one is when we particularly need the space. For
instance, being in a crowded elevator or being in a
overly crowded house party. A lot of times when a
person is upset they just need their space to calm
down.
6) Eye Gaze: Looking, staring, and blinking are all
considered types of eye gaze. Looking at another
person can indicate a range of emotions including
hostility, interest, or attraction. - Eye behaviors- play a
role in several important types of relational
interaction.
7) Haptics (Touch): This refers to communicating
through touch. Haptics is especially important in
infancy and early childhood. -Touch is one of our five
senses, but, every touch has a different kind of
meaning to it and when nonverbally communicating -
it’s something you need to know. Five major areas of
touching is: affectionate touch, care giving touch,
power and control touch, aggressive touch, ritualistic
touch.
Information that is conveyed from touch depends on
several factors relating to who does the touching (a
friend, a stranger, a member of your own or the other
gender); the nature of this physical contact (brief or
prolonged, gentle or rough, what part of the body is
touched); and the context in which the touching takes
place (a business or social setting, a doctor’s office).
Depending on such factors, touch can suggest
affection, sexual interest, dominance, caring, or even
aggression. Despite such complexities, existing
evidence indicates that when touching is considered
appropriate, it often produces positive reactions in the
person being touched.
8) Appearance: Our choice of color, clothing,
hairstyles, and other factors affecting our appearance
are considered a means of nonverbal communication.
9) Scent: Scent also serves as a nonverbal cue, and
subtle cues concerning women’s menstrual cycle can be
transmitted in this way.
DECEPTION:
Research findings indicate that most people tell at least
one lie every day and use deception in almost 20
percent of their social interactions. Experiments
confirming these findings indicate that a majority of
strangers lie to each other at least once during a brief
first encounter. People lie for many reasons: : to avoid
hurting others’ feelings, to conceal their real feelings or
reactions, to avoid punishment for misdeeds.
Careful attention to both nonverbal and verbal cues can
reveal the fact whether others are trying to deceive us.
The following information non verbal cues can be very
helpful to identify deception.
1. Microexpressions: These are fleeting facial
expressions lasting only a few tenths of a second. Such
reactions appear on the face very quickly after an
emotion-provoking event and are difficult to suppress.
As a result, they can be very revealing about others’
true feelings or emotions.
2. Interchannel discrepancies: A second nonverbal cue
revealing of deception is known as interchannel
discrepancies. (The term channel refers to type of
nonverbal cues; for instance, facial expressions are one
channel, body movements are another.) These are
inconsistencies between nonverbal cues from different
basic channels. These result from the fact that people
who are lying often find it difficult to control all these
channels at once. For instance, they may manage their
facial expressions well, but may have difficulty looking
you in the eye as they tell their lie.
3. Eye contact: Efforts at deception are often revealed
by certain aspects of eye contact. People who are lying
often blink more often and show pupils that are more
dilated than people who are telling the truth. They may
also show an unusually low level of eye contact or—
surprisingly—an unusually high one as they attempt to
fake being honest by looking others right in the eye.
Module 2-Social Perception 2
4. Exaggerated facial expressions: Finally, people who
are lying sometimes show exaggerated facial
expressions. They may smile more—or more broadly—
than usual or may show greater sorrow than is typical in
a given situation. A prime example: someone says no to
a request you’ve made and then shows exaggerated
regret. This is a good sign that the reasons the person
has supplied for saying “no” may not be true.
ATTRIBUTION:
Attribution refers to the thought processes we employ
in explaining the behavior of other people as well as our
own.
Attribution implies an explanation for the cause of an
event or behavior. Attribution theory explains how
individuals pinpoint the causes of their own behavior or
that of others.
We are preoccupied with seeking, constructing and
testing explanations of our experiences and to render it
orderly, meaningful and predictable for adaptive action.
Fritz Heider is considered the father of attribution
theory. He proposed a simple dichotomy for people’s
explanations: internal attributions, in which people infer
that a person is in which people infer that a person is
behaving in a certain way because of the situation that
he or she is in. Heider also noted that people seem to
prefer internal attributions.
The Two-Step Process of Making Attributions:
There are two steps involved in the process of
attribution.
First step: Here people analyze another’s behavior; they
typically make an internal attribution automatically.
Second step: Here they think about possible situational
reasons for the behavior. After engaging in the second
step, they may adjust their original internal attribution
to take account of situational factors. Because this
second step is more conscious and effortful, people may
not get to it if they are distracted or preoccupied.
People will be more likely to engage in the second step
of attribution processing when they consciously think
carefully before making a judgment, when they are
motivated to be as accurate as possible, or if they are
suspicious about the motives of the target. Research
has demonstrated that spouses in happy marriages
make internal attributions for their partner’s positive
behaviors and external attributions for their partner’s
negative behaviors, while spouses in distressed
marriages display the opposite pattern. Internal and
external attributions can have dramatic consequences
on everyday interactions. How you react to a person's
anger may be dependent on whether you believe that
they are having a bad day or that they dislike something
about you - the ripples flow into the future and
influence how you treat that person henceforth.
Jones and Davis’s (1965) theory of correspondent
inference—asks how we use information about others’
behavior as a basis for inferring their traits. In other
words, the theory is concerned with how we decide, on
the basis of others’ overt actions, whether they possess
specific traits or dispositions likely to remain fairly
stable over time.
We consider only behavior that seems to have been
freely chosen, while largely ignoring ones that were
somehow forced on the person in question. Second, we
pay careful attention to actions that show what Jones
and Davis term non common effects—effects that can
be caused by one specific factor, but not by others.
Finally, Jones and Davis suggest that we also pay greater
attention to actions by others that are low in social
desirability than to actions that are high on this
dimension. In other words, we learn more about others’
traits from actions they perform that are somehow out
of the ordinary than from actions that are very much
like those of most other people.
In sum, according to the theory proposed by Jones and
Davis, we are most likely to conclude that others’
behavior reflects their stable traits (i.e., we are likely to
reach correspondent inferences about them), when
that behavior (1) is freely chosen; (2) yields distinctive,
noncommon effects; and (3) is low in social desirability.
Noncommon effects: Effects produced by a particular
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cause that could not be produced by any other
apparent cause.
KELLY’S THEORY OF CASUAL
ATTRIBUTION:
Extending Heider’s ideas, Kelley suggests that we
try to figure out whether the behaviour occurs in
the presence or absence of various factors that are
possible causes. Then to identify the cause(s) of the
behavior, we apply the principle of co variation:
We attribute the behaviour to the factor that is
both present when the behaviour occurs and
absent when the behaviour fails to occur; that is
here, the cause that co varies with the behavior.
We want to know why other people have acted as
they have or why events have turned out in a
specific way. Such knowledge is crucial, for only if
we understand the causes behind others actions or
events that occur can we hope to make sense out
of the social world. Obviously, the number of
specific causes behind others behavior is very large.
To make the task manageable we should know
whether others behavior stem mainly from
internal causes i.e. their own traits, motives,
intentions, mainly from external causes some
aspect of the social or physical world; or from a
combination of the two.
The co variation model of Kelley (1967) focuses on
how people decide whether to make an internal or
an external attribution and on instances where
there are multiple observations of behavior. It
explains the attribution process as a search for
information about what a particular behavior is
correlated (co varies) with: When behaviour is
correlated with the Situation it is called external
attribution. When behavior is correlated with the
person it amounts to internal attribution.
According to Kelley, in our attempts to answer the
why question about others behavior, we focus on
three major types of information/ causal factors.
1. First, we consider consensus—the extent to
which other people react to a given
stimulus or event in the same manner as
the person we are considering. The higher
the proportion of people who react in the
same way, the higher the consensus.
2. Second, we consider consistency—the
extent to which the person in question
reacts to the stimulus or event in the same
way on other occasions, over time.
3. And third, we examine distinctiveness—the
extent to which this person reacts in the
same manner to other, different stimuli or
events.
According to Kelley’s theory, we are most likely to
attribute another’s behavior to internal causes
under conditions in which consensus and
distinctiveness are low but consistency is high.
In contrast, we are most likely to attribute
another’s behavior to external causes when
consensus, consistency, and distinctiveness are all
high.
Finally, we usually attribute another’s behavior to a
combination of internal and external factors when
consensus is low but consistency and
distinctiveness are high.
Module 2-Social Perception 4
Application of Attribution Theory:
Here we examine how attribution theory has been
applied to understanding one key aspect of mental
health: depression and also helps us to understand
why people have prejudices.
1) Attribution and Depression:
Depression is the most common psychological
disorder. It has been estimated that almost half of
all human beings experience such problems at
some time during their lives. Although many factors
play a role in depression, one that has received
increasing attention is termed a self-defeating
pattern of attributions. In contrast to most people,
who show the self-serving bias depressed
individuals tend to adopt an opposite pattern. They
attribute negative outcomes to lasting, internal
causes such as their own traits or lack of ability, but
attribute positive outcomes to temporary, external
causes such as good luck or special favours from
others. As a result, such people perceive that they
have little or no control over what happens to them
—they are simply being blown about by the winds
of unpredictable fate. And once they are
depressed, the tendency to engage in this self-
defeating pattern is strengthened, and a vicious
cycle is often initiated.
2) Attribution and prejudice:
A prejudice is a negative belief or feeling about a
particular group of individuals. Prejudices are often
passed on from one generation to the next.
Prejudices in workplaces affect how people
perceive sexual harassment. Men are more likely
than women to attribute blame to the victim.
Changing men’s attributions regarding sexual
harassment may help to prevent it. The theory also
helps in criminal law to understand the psychology
of criminals. In today's world, with the increase in
crime and global terrorism understanding criminal
psychology has become essential.
ATTRIBUTION ERROR:
Our efforts to understand other people—and ourselves
—are subject to several types of errors that can lead us
to false conclusions about why others have acted as
they have and how they will act in the future.
In psychology, an attribution bias is a cognitive bias that
affects the way we determine who or what was
responsible for an event or action (attribution). It is
natural for us to interpret events and results as the
consequences of the purposeful actions of some person
or agent. This is a deep-seated bias in human
perception which has been present throughout human
history. Attribution biases are triggered when people
evaluate the dispositions or qualities of others based on
incomplete evidence. Attribution biases typically take
the form of actor/observer differences: people involved
in an action (actors) view things differently from people
not involved (observers). These discrepancies are often
caused by asymmetries in availability (frequently called
"salience" in this context). The attribution bias causes
us to under-estimate the importance of inanimate,
situational factors over animate, human factors. For
Module 2-Social Perception 5
instance, we might talk to a person from another
country who mentions they only venture outside the
house for outdoor recreation only once a week, and
assume this means that they are a person who loves the
indoors. However, we may be unaware that they live in
a cold location where it is freezing outside for most of
the season.
The fundamental attribution error (also known as
correspondence bias) describes the tendency to over-
value dispositional or personality-based explanations
for the observed behaviors of others while under-
valuing situational explanations for those behaviors. It is
most visible when people explain the behavior of
others. It does not explain interpretations of one's own
behavior - where situational factors are often taken into
consideration. This discrepancy is called the actor-
observer bias. Fundamental Attribution Error refers to
the tendency to make attributions to internal causes
when focusing on someone else’s behavior. When
looking at the behavior of others, we tend to
underestimate the impact of situational forces and
overestimate the impact of dispositional forces. Most
people ignore the impact of role pressures and other
situational constraints on others and see behavior as
caused by people's intentions, motives, and attitudes.
Self-Serving Attributions: Self-serving attributions are
explanations for one’s successes that credit internal,
dispositional factors and explanations for one’s failures
that blame external, situational factors. Self-serving bias
is a tendency to attribute one’s own success to internal
causes and one’s failures to external causes. This
pattern is observed in the attributions that professional
athletes make for their performances. It has been found
that less- experienced athletes, more highly skilled
athletes, and athletes in solo sports are more likely to
make self-serving attributions. One reason people make
self-serving attributions is to maintain their self-esteem.
A second reason is self-presentation, to maintain the
perceptions others have of one self. A third reason is
because people have information about their behavior
in other situations, which may lead to positive
outcomes being expected and negative outcomes being
unexpected (and thus attributed to the situation).
People often blame themselves for their own
misfortune. Because otherwise, they would have to
admit that misfortune was beyond their control, and
they would be unable to avoid it in the future.
Defensive attributions are explanations for behavior or
outcomes (e.g., tragic events) that avoid feelings of
vulnerability and mortality. One way we deal with tragic
information about others is to make it seem like it could
never happen to us. We do so through the belief in a
just world, a form of defensive attribution wherein
people assume that bad things happen to bad people
and that good things happen to good people. Because
most of us see ourselves as good, this reassures us that
bad things will not happen to us. The belief in a just
world can lead to blaming the victim for his or her
misfortunes. Culture also influences attribution bias.
With regard to the belief in a just world, in cultures
where the belief is dominant, social and economic
injustices are considered fair (the poor and
disadvantaged have less because they deserve less).
The just world belief is more predominant in cultures
where there are greater extremes of wealth and
poverty.
The false-consensus effect or false-consensus bias is a
cognitive bias whereby a person tends to overestimate
how much other people agree with him or her. There is
a tendency for people to assume that their own
opinions, beliefs, preferences, values and habits are
'normal' and that others also think the same way that
they do. This cognitive bias tends to lead to the
perception of a consensus that does not exist, a 'false
consensus'. This false consensus is significant because it
increases self-esteem. The need to be "normal" and fit
in with other people is underlined by a desire to
conform and be liked by others in a social environment.
Our attributions may not be always accurate under
many circumstances. First impressions, for example, are
Module 2-Social Perception 6
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