The Business Journals
  • National
  • Albany
  • Albuquerque
  • Atlanta
  • Austin
  • Baltimore
  • Birmingham
  • Boston
  • Buffalo
  • Charlotte
  • Chicago
  • Cincinnati
  • Cleveland
  • Columbus
  • Dallas
  • Dayton
  • Denver
  • Greensboro/Winston-Salem
  • Honolulu
  • Houston
  • Jacksonville
  • Kansas City
  • Los Angeles
  • Louisville
  • Memphis
  • Miami/Fort Lauderdale
  • Milwaukee
  • Minneapolis/St. Paul
  • Nashville
  • New York
  • Orlando
  • Philadelphia
  • Phoenix
  • Pittsburgh
  • Portland
  • Providence
  • Raleigh/Durham
  • Sacramento
  • San Antonio
  • San Francisco
  • Seattle
  • Silicon Valley
  • St. Louis
  • Tampa Bay
  • Washington, D.C.
  • Wichita
  • Sign In
    Existing Members
  • Become a Member
    It’s FREE!
Minneapolis/St. PaulBusiness Journal
OCTOBER SALE
SAVE OVER 50%
  • Latest News
  • Lists & Leads
  • Commercial Real Estate
  • Banking
  • Technology
  • Residential Real Estate
  • Minne Inno
  •   Events
  • 40 Under 40
  • Best Places to Work
  • Women in Business Awards
  • Nominations

For the exclusive use of

From the Minneapolis/St. Paul Business Journal:

https://www.bizjournals.com/twincities/news/2024/08/08/target-cvs-locked-cases-retail-theft.html

SUBSCRIBER CONTENT:

  • Retailing

Hate locked-up products at Target? BusinessWeek sure does.

  • |
  • Print
  • Order Reprints
Target Store 2022
Target in Rogers
Nancy Kuehn | MSPBJ
Mark Reilly
By Mark Reilly – Managing Editor, Minneapolis / St. Paul Business Journal
Aug 8, 2024

Preview this article 1 min

Retailers argue that the threat of retail theft forces them to put items like toothpaste and deodorant behind glass — but doing so has its own risks. It frustrates both workers and customers, who may stop shopping at the store altogether.

THIS ARTICLE IS FOR SUBSCRIBERS ONLY

Continue Reading For $1 Per Week

Access 4 weeks of award-winning news and insights

Never Hit Another Paywall

Subscribe Now

Already have a paid subscription? Sign in

Have you been frustrated on your most recent Target run by the retailer's practice of locking up the exact item you need — be it toothpaste, vitamins or underwear — behind protective glass, requiring the extra step of finding a worker to unlock said item? If you have, you're not alone.

Bloomberg BusinessWeek feels your pain, reporting that the tactic employed by Minneapolis-based Target Corp. (NYSE: TGT), as well as by similar retailers like CVS and Walgreens, "broke shopping in America" by making their stores more difficult to use for everybody.

Retailers argue that the threat of retail theft forces them to put products under lock and key. Target has been complaining for nearly two years that shoplifting and similar crimes — run by organized groups and made easier by online resellers — has been a drag on profits.

GET TO KNOW YOUR CITY

Find Local Events Near You

Connect with a community of local professionals.

Explore All Events

CEO Brian Cornell has argued that keeping often-stolen products under guard helps stores stay stocked and claimed that customers are grateful for the practice.

"What we hear from the guests is a big thank you," he said on an earnings call last year.

A quick scan of social media shows that not all shoppers are happy with the practice, though, and BusinessWeek talked with Target store employees who said they're frustrated, as well.

Moreover, some retail analysts told Bloomberg that the data is sketchy on what gets locked up, and how stuff gets stolen: A recent police raid that captured a big haul of stolen retail merchandise was suspected to come from a truck heist, for example, not shoplifting.

The worry for analysts is that the changes could prompt shoppers to abandon stores altogether. Walgreens Boots Alliance Inc., for example, said earlier this summer it would close a significant number of stores.

Minnesota's Largest Public Companies

Revenue

RankPrior RankName / Rank in 2023 (* not ranked)
1
1
UnitedHealth Group Inc.
2
2
Target Corp.
3
3
Best Buy Co. Inc.
View this list
Deadline: Monday, February 03, 2025

2025 Women in Business

The Business Journal is seeking nominations for its 28th annual Women in Business awards.

Submit a Nomination
Nomination: 2025 Women in Business

Related Content

  • Charges: Target thieves swiped $18,500 in calculators

    Related: Charges: Target thieves swiped $18,500 in calculators
  • Fashion icon joins Target for 25th anniversary of designer team-ups

    Related: Fashion icon joins Target for 25th anniversary of designer team-ups
  • Target's store closures skipped locations with more crime, report says

    Related: Target's store closures skipped locations with more crime, report says
  • CVS closing dozens of locations in Target stores, reports say

    Related: CVS closing dozens of locations in Target stores, reports say

Recommended

Food & Lifestyle
Krispy Kreme plots Minnesota comeback
Commercial Real Estate
Beach Club Residences near Bde Maka Ska for sale
Food & Lifestyle
Digestible: Spoon and Stable, Michelin Stars, Krispy Kreme

More For You

More
More For You

Krispy Kreme plots Minnesota comeback - Minneapolis / St. Paul Business Journal

Krispy Kreme plots Minnesota comeback - Minneapolis / St. Paul Business Journal

Digestible: Spoon and Stable, Michelin Stars, Krispy Kreme - Minneapolis / St. Paul Business Journal

Digestible: Spoon and Stable, Michelin Stars, Krispy Kreme - Minneapolis / St. Paul Business Journal

Delta adds MSP-to-Copenhagen route for summer 2025 - Minneapolis / St. Paul Business Journal

Delta adds MSP-to-Copenhagen route for summer 2025 - Minneapolis / St. Paul Business Journal

Growing Hispanic ice cream chain plans Apple Valley location - Minneapolis / St. Paul Business Journal

Growing Hispanic ice cream chain plans Apple Valley location - Minneapolis / St. Paul Business Journal

Twin Cities Icons: How Ingebretsen's became a Nordic-heritage destination - Minneapolis / St. Paul Business Journal

Twin Cities Icons: How Ingebretsen's became a Nordic-heritage destination - Minneapolis / St. Paul Business Journal

Minnesota's 1% earners club: Here's what it takes to make it - Minneapolis / St. Paul Business Journal

Minnesota's 1% earners club: Here's what it takes to make it - Minneapolis / St. Paul Business Journal

Latest Listings

More
Latest Listings
Home of the Day
42
Sprawling Two Story on Original Site of James J Hill's Estate
Sponsored

Sprawling Two Story on Original Site of James J Hill's Estate

Listing: Sprawling Two Story on Original Site of James J Hill's Estate
Home of the Day
37
Gorgeous Chanhassen Estate!
Sponsored

Gorgeous Chanhassen Estate!

Listing: Gorgeous Chanhassen Estate!
Home of the Day
20
Modern Masterpiece on Lake Minnetonka
Sponsored

Modern Masterpiece on Lake Minnetonka

Listing: Modern Masterpiece on Lake Minnetonka
Minneapolis/St. Paul Business Journal
  • Home
  • News
  • Lists & Leads
  • People
  • Companies
  • Events
  • Store

Subscribers

  • Start a Subscription
  • Subscriber-Only Content
  • Digital Edition
  • Book of Lists
  • Book of Lists - Unlimited
  • Manage your Account
  • Manage My Advertising
Subscriber Content

About & Contact

  • About Us
  • About The Business Journals
  • Advertise
  • Help & FAQs
  • Circulation Sales Center Directory
  • Reprints

Apps & Syndication

  • Mobile Apps
  • Syndication/RSS

Follow Us

  • twitter
  • linkedin
  • facebook
  • instagram

Newsletters

  • Sign Up Now

ACBJ

  • American City Business Journals
  • AmericanInno
  • BizEquity
  • Bizwomen
  • Hemmings
  • User Agreement
  • Privacy Policy
  • Ad Choices
  • Site Map

© 2024 American City Business Journals. All rights reserved. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated August 13, 2024) and Privacy Policy (updated July 3, 2024). The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of American City Business Journals.

Privacy Configurations

Currently, only residents from California, Colorado, Connecticut, Montana, Oregon, Texas, Utah and Virginia can opt out of certain Tracking Technologies through our Consent Management Platform. Additional options regarding these technologies may be available on your device, browser, or through industry options like AdChoices. Please see ourPrivacy Policy for more information.

Manage Cookie Preferences

Strictly Necessary Cookies

Always Active

These technologies are necessary for the website to function as intended and cannot be switched off. You may be able to set your browser or device to block or alert you about these technologies, but some parts of the website may not work as intended.

Performance Cookies

Search Icon
label
Consent Leg.Interest
label
label
label

Screen overlay

No description

We noticed that you might be using an ad blocker. Keep reading for only $4.

When you use an ad blocker or private browsing, and are not logged in as a paid subscriber in this market, we no longer generate the revenue we rely on to bring you exclusive local business news.

To continue reading, take advantage of our introductory subscription offer, or disable your ad blocker or private mode.

Subscribe Now
Already a subscriber? Log in

overlay title

overlay description

Minneapolis/St. PaulBusiness Journal

ACCESS ALL ARTICLES 

$4
/
4 weeks

Award-winning journalism trusted by CEOs and small business owners alike.

Subscribe Now