Office 2013 keeps crashing
office 2013 keeps crashing. I have done the repair in programs and features. Are there any other things I can do to fix the issue or are there any free or paid software I could run on the installation to get it to work?
Coolie Sheppard
Check the Windows event logs and start finding out why it's crashing. It could be a plugin that's causing it, a Windows update, etc.
ASKER
where in the event viewer exactly would I check for event logs pertaining to office 2013?
Windowss Logs > Application. Soon as it crashes, check in there.
ASKER
Here are some screenshots of the crash events.
Screen-Shot-2019-04-24-at-10.33.25-A.png
Screen-Shot-2019-04-24-at-10.32.25-A.png
Screen-Shot-2019-04-24-at-10.33.25-A.png
Screen-Shot-2019-04-24-at-10.32.25-A.png
Looking at the log, right before it crashes, I see something is going on with Sophos, your Antivirus.
Look at your logs again and for each time it crashes, is Sophos also showing an error?
If so, try disabling the antivirus and see if Office crashes anymore
Look at your logs again and for each time it crashes, is Sophos also showing an error?
If so, try disabling the antivirus and see if Office crashes anymore
ASKER
I will try that
Did it work ok before? a system restore canhelp you out
ASKER
Here are some events when office has crashed:
Log Name: Application
Source: Windows Error Reporting
Date: 5/3/2019 9:09:41 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernimprovement.com
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.5125.1000
P3: 5c7e4912
P4: StackHash_79c1
P5: 6.1.7601.24408
P6: 5c92f30c
P7: c0000374
P8: 00000000000bf302
P9:
P10:
Attached files:
C:\Users\f-schmidt1\AppData\Local\Temp\CVR9C26.tmp.cvr
These files may be available here:
C:\Users\f-schmidt1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_3839403c4a3ddc89674624ac178a4c3364e5e1_2177bb74
Analysis symbol:
Rechecking for solution: 0
Report Id: 113efc2f-6dad-11e9-adbd-34f64be919ec
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-03T14:09:41.000000000Z" />
<EventRecordID>65373</EventRecordID>
<Channel>Application</Channel>
<Computer>f-sschmidt1-HP-.northernimprovement.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5125.1000</Data>
<Data>5c7e4912</Data>
<Data>StackHash_79c1</Data>
<Data>6.1.7601.24408</Data>
<Data>5c92f30c</Data>
<Data>c0000374</Data>
<Data>00000000000bf302</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\f-schmidt1\AppData\Local\Temp\CVR9C26.tmp.cvr</Data>
<Data>C:\Users\f-schmidt1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_3839403c4a3ddc89674624ac178a4c3364e5e1_2177bb74</Data>
<Data>
</Data>
<Data>0</Data>
<Data>113efc2f-6dad-11e9-adbd-34f64be919ec</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 5/3/2019 9:09:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernimprovement.com
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.5125.1000, time stamp: 0x5c7e4912
Faulting module name: ntdll.dll, version: 6.1.7601.24408, time stamp: 0x5c92f30c
Exception code: 0xc0000374
Fault offset: 0x00000000000bf302
Faulting process id: 0x1f34
Faulting application start time: 0x01d500edd1639190
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 113efc2f-6dad-11e9-adbd-34f64be919ec
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-03T14:09:30.000000000Z" />
<EventRecordID>65372</EventRecordID>
<Channel>Application</Channel>
<Computer>f-sschmidt1-HP-.northernimprovement.com</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5125.1000</Data>
<Data>5c7e4912</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.24408</Data>
<Data>5c92f30c</Data>
<Data>c0000374</Data>
<Data>00000000000bf302</Data>
<Data>1f34</Data>
<Data>01d500edd1639190</Data>
<Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>113efc2f-6dad-11e9-adbd-34f64be919ec</Data>
</EventData>
</Event>
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 5/3/2019 10:24:44 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernimprovement.com
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 9.0.0.2719
P3: 36f43422
P4: EXCEL.EXE
P5: 9.0.0.2719
P6: 36f43422
P7: c0000005
P8: 00042729
P9:
P10:
Attached files:
These files may be available here:
C:\Users\f-schmidt1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_c419daf0dab5bf89a1994feca99e92e899a8d6f6_37e8712d
Analysis symbol:
Rechecking for solution: 0
Report Id: 903ce7b2-6db7-11e9-adbd-34f64be919ec
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-03T15:24:44.000000000Z" />
<EventRecordID>65402</EventRecordID>
<Channel>Application</Channel>
<Computer>f-sschmidt1-HP-.northernimprovement.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>c0000005</Data>
<Data>00042729</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\f-schmidt1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_c419daf0dab5bf89a1994feca99e92e899a8d6f6_37e8712d</Data>
<Data>
</Data>
<Data>0</Data>
<Data>903ce7b2-6db7-11e9-adbd-34f64be919ec</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 5/3/2019 10:24:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernimprovement.com
Description:
Faulting application name: EXCEL.EXE, version: 9.0.0.2719, time stamp: 0x36f43422
Faulting module name: EXCEL.EXE, version: 9.0.0.2719, time stamp: 0x36f43422
Exception code: 0xc0000005
Fault offset: 0x00042729
Faulting process id: 0x2a8
Faulting application start time: 0x01d501c4516a911f
Faulting application path: C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE
Report Id: 903ce7b2-6db7-11e9-adbd-34f64be919ec
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-03T15:24:38.000000000Z" />
<EventRecordID>65401</EventRecordID>
<Channel>Application</Channel>
<Computer>f-sschmidt1-HP-.northernimprovement.com</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>c0000005</Data>
<Data>00042729</Data>
<Data>2a8</Data>
<Data>01d501c4516a911f</Data>
<Data>C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE</Data>
<Data>C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE</Data>
<Data>903ce7b2-6db7-11e9-adbd-34f64be919ec</Data>
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 5/3/2019 10:24:38 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernimprovement.com
Description:
Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 30042729
Stack:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-03T15:24:38.000000000Z" />
<EventRecordID>65400</EventRecordID>
<Channel>Application</Channel>
<Computer>f-sschmidt1-HP-.northernimprovement.com</Computer>
<Security />
</System>
<EventData>
<Data>Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 30042729
Stack:
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 5/3/2019 9:09:41 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernim
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.5125.1000
P3: 5c7e4912
P4: StackHash_79c1
P5: 6.1.7601.24408
P6: 5c92f30c
P7: c0000374
P8: 00000000000bf302
P9:
P10:
Attached files:
C:\Users\f-schmidt1\AppDat
These files may be available here:
C:\Users\f-schmidt1\AppDat
Analysis symbol:
Rechecking for solution: 0
Report Id: 113efc2f-6dad-11e9-adbd-34
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</Event
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2019-05-03T14:
<EventRecordID>65373</Even
<Channel>Application</Chan
<Computer>f-sschmidt1-HP-.
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5125.1000</Data
<Data>5c7e4912</Data>
<Data>StackHash_79c1</Data
<Data>6.1.7601.24408</Data
<Data>5c92f30c</Data>
<Data>c0000374</Data>
<Data>00000000000bf302</Da
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\f-schmidt1\AppDat
<Data>C:\Users\f-schmidt1\
<Data>
</Data>
<Data>0</Data>
<Data>113efc2f-6dad-11e9-a
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 5/3/2019 9:09:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernim
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.5125.1000, time stamp: 0x5c7e4912
Faulting module name: ntdll.dll, version: 6.1.7601.24408, time stamp: 0x5c92f30c
Exception code: 0xc0000374
Fault offset: 0x00000000000bf302
Faulting process id: 0x1f34
Faulting application start time: 0x01d500edd1639190
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: C:\windows\SYSTEM32\ntdll.
Report Id: 113efc2f-6dad-11e9-adbd-34
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2019-05-03T14:
<EventRecordID>65372</Even
<Channel>Application</Chan
<Computer>f-sschmidt1-HP-.
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5125.1000</Data
<Data>5c7e4912</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.24408</Data
<Data>5c92f30c</Data>
<Data>c0000374</Data>
<Data>00000000000bf302</Da
<Data>1f34</Data>
<Data>01d500edd1639190</Da
<Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
<Data>C:\windows\SYSTEM32\
<Data>113efc2f-6dad-11e9-a
</EventData>
</Event>
++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 5/3/2019 10:24:44 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernim
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: EXCEL.EXE
P2: 9.0.0.2719
P3: 36f43422
P4: EXCEL.EXE
P5: 9.0.0.2719
P6: 36f43422
P7: c0000005
P8: 00042729
P9:
P10:
Attached files:
These files may be available here:
C:\Users\f-schmidt1\AppDat
Analysis symbol:
Rechecking for solution: 0
Report Id: 903ce7b2-6db7-11e9-adbd-34
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</Event
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2019-05-03T15:
<EventRecordID>65402</Even
<Channel>Application</Chan
<Computer>f-sschmidt1-HP-.
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>c0000005</Data>
<Data>00042729</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\f-schmidt1\
<Data>
</Data>
<Data>0</Data>
<Data>903ce7b2-6db7-11e9-a
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 5/3/2019 10:24:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernim
Description:
Faulting application name: EXCEL.EXE, version: 9.0.0.2719, time stamp: 0x36f43422
Faulting module name: EXCEL.EXE, version: 9.0.0.2719, time stamp: 0x36f43422
Exception code: 0xc0000005
Fault offset: 0x00042729
Faulting process id: 0x2a8
Faulting application start time: 0x01d501c4516a911f
Faulting application path: C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE
Report Id: 903ce7b2-6db7-11e9-adbd-34
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2019-05-03T15:
<EventRecordID>65401</Even
<Channel>Application</Chan
<Computer>f-sschmidt1-HP-.
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>EXCEL.EXE</Data>
<Data>9.0.0.2719</Data>
<Data>36f43422</Data>
<Data>c0000005</Data>
<Data>00042729</Data>
<Data>2a8</Data>
<Data>01d501c4516a911f</Da
<Data>C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE</Dat
<Data>C:\Program Files (x86)\Microsoft Office\office 2000\Office\EXCEL.EXE</Dat
<Data>903ce7b2-6db7-11e9-a
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 5/3/2019 10:24:38 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: f-sschmidt1-HP-.northernim
Description:
Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 30042729
Stack:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</Event
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2019-05-03T15:
<EventRecordID>65400</Even
<Channel>Application</Chan
<Computer>f-sschmidt1-HP-.
<Security />
</System>
<EventData>
<Data>Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 30042729
Stack:
</Data>
</EventData>
</Event>
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Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.
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