Summer Intenship Report On Flipkart FC by Shashank

lOMoARcPSD|3749536

Summer intenship report on Flipkart FC by Shashank
Mba (APJ Abdul Kalam Technological University)
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lOMoARcPSD|3749536

1
G.L.

BAJAJ
INSTITUTE

OF

TECHNOLOGY

AND

MANAGEMENT
Approved

by

A.I.C.T.E.,

&

Affiliated

to

Dr.A.P.J.

Abdul

Kalam

Technical

UniversityPlot

No.

2,

Knowledge

Park

III,

Greater

Noida,

Distt.

G.B.Nagar,

U.P.,

India

Pin-201306
ASUMMER

INTERNSHIP

PROJECT

REPORT
ON
“FLIPKART

FULFILMENT

CENTRE”
Submitted For
THE PARTIAL FULLFILLMENT OF THE AWARD OF DEGREE OFMASTER OF BUSINESS ADMINISTRATON (MBA)
Under

the

Guidance

of:Submitted

By:
Name: SHASHANK MALVIYA Roll. No.2001920700051

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G.

L.

BAJAJ
INSTITUTE

OF

TECHNOLOGY

&

MANAGEMENT
GLBITM
Approved

by

A.I.C.T.E.

&

affiliated

to

Dr.

A.P.J

Abdul

KalamTechnical

University
Dated:

24th

December

2021
CERTIFICATE
This

is

to

certify

that

Mr./Ms
..............................................................
is
a

bonafide

student

of

this

institute

(MBA

Batch

2020-22),has

undertaken this project work
entitled
“………………………………………………………………………………
………………………………………”as

part

of

his/her

Summer
Training

for

the

partial

fulfillment

of

the

award

of

Master

of Business

Administration

degree

from

Dr.

A

P

J

Abdul

KalamTechnical

University,

Lucknow

(U.

P.)
.
As

per

best

of

my

knowledge

this

project

work

is

an

originalpiece

of

work

and

has

not

been

submitted

or

publishedelsewhere.

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ad

I

wish

him/

her

all

the

best

for

his/her

bright

future

ahead.
Dr.

Rohit

KaushikHead-
MBA

or
ad

or
ad

ACKNOWLEDGEMENT
I express my sincere thanks and deep sense of gratitude to our Head of Department DR. ROHITKAUSHIK and my Guide
……………………………………..
, Professor and Head of Department of Management Studies for providing me with an opportunity to study and for encouragement, support and guidance to complete this project work successfully.The internship opportunity I had with
FLIPKART
was a great chance for learning and professional development. Therefore, I consider myself as a very lucky individual as I was provided with an opportunity to be a part of it. I am also grateful for having a chance to meet somany wonderful people and professionals who led me though this internship period.I express a deep sense of gratitude to my External Guide
EKANSH

AGARWAL

SIR
for taking part in useful decision and giving necessary advices and guidance and arranged all facilities tomake life easier. I choose this moment to acknowledge his contribution gratefully.Finally, I express my sincere thanks and deep sense of gratitude to my parents and friends for giving timely advice in all the ways and in all aspects for doing the project
Name

of

the

Student

SHASHANK

MALVIYA

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DECLARATION
I,
SHASHANK

MALVIYA
, hereby declare that the Internship report entitled
“FLIPKARTFULFILMENT

CENTRE”
with reference to
“FLIPKART,

BILASPUR”
prepared by meunder the guidance of
…………………………...
, Professor of M.B.A Department, LloydInstitute Of Management And Technology and external assistance by
EKANSH

AGARWALSIR

,FLIPKART
.I also declare that this Internship work is towards the partial fulfillment of the universityregulations for the award of the degree of Master of Business Administration by DR. A.P.J.ABDUL KALAM TECHNICAL UNIVERSITY, LUCKNOW.I have undergone an industry internship for a period of Six weeks. I further declare that thisreport is based on the original study undertaken by me and has not been submitted for the awardof a degree/diploma from any other University / Institution.
Signature

of

Student
Date

or
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Executive

Summary
I have prepared my internship report based on the 45 Days internship program that Ihad successfully completed in Flipkart. My topic is SUPPLY CHAIN MANAGEMENT ANDWAREHOUSING AT FLIPKART. In this report I have explained the concept of Return Center InFulfillment Center.
•
Gate in
•
Dock in
•
Shipment Receiving
•
Dispatch to merchant(DTM)
•
Received by merchant
•
Product verification(PV)
•
Putlist creation
•
RC inventory(Failed product)
•
Putting
•
Stock Take
•
Picking
•
Packing
•
DispatchingObjectives of my study are as follows


To study the buyers return behaviour.


To analyze Warehouse Management System


To analyze and reduce items lost in transit.


To identify and resolve the issues of IWIT, RO and recall.

To monitor improper color, size or fit, delivery of fake, expired or used product by detailed product verification.To describe these things I presented necessary images.

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The first chapter is shows different aspects of the report like introduction. Second chapter shows a brief industry and company Overview.The third chapter is about theoretical background of the study. In this chapter I described theconcepts of operations management.The next two chapters is the most important chapter of this report. Chapter four contains findings and analysis about return center.The fifth chapter have suggestions and conclusion of my study. Here, I stated some problems I realized about return center and I have provided some Suggestions then the conclusion is made.

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TABLE

OF

CONTENTS
ChapterNo.TitlePage

No.
Executive Summary1Introduction to the Department
9-60
2Industry and Company profile
61-103
3Research Methodology
104-106
4Findings And Analysis
107-110
5Recommendations And Conclusion
111-113
6Learning Experience
114-117
Bibliography

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CHAPTER 1 INTRODUCTION

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RETURN

CENTER

AT

FULFILLMENT

CENTER
Warehouse

Management

and

Return

Center

Process
Warehouse

Management

System
The Warehouse Management System (WMS) is designed to improve every aspect of a company'swarehouse operations, providing an organized approach to managing efficiency. Bar code data collectionmethods are more powerful for warehouse management system, it is the automatic identification systemthat connects the shop floor to the enterprise software. The warehouse management system controls product receipt, putway and storage. When it comes time to pick up the item, the system directswarehouse workers to the appropriate locations using hand-held tools to take the most efficient route.
Key

feature

of

(WMS
)Management of inventory WMS should provide good inventory management features. It improveswarehouse efficiency, organization and accurate planning for new orders. This approach replaces thetraditional approach of allocating space permanently, as it often leads to less used space.
Fulfillment

optimization

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Customer orders must be analyzed to determine where the products are located, the best available pickuproute. The system should also determine the best picking location and proper pickup method. The systemmust be able to maintain FIFO (First In, First Out) integrity. Receiving intelligence The WMS shoulddetermine the available locations for the products you receive and automatically specify the bestlocations. This eliminates the need for warehouse personnel to search available spaces, improvingefficiency and taking care of specialized storage considerations. WMS should also identify cross-dockingopportunities. Random slotting Random slotting means that no item is permanently assigned to the bin.This allows for more efficient use of space and better flexibility to adapt to changes in commodities anddemand.
Procedure
Flipkart team map their supply chain end they know perfectly how many hours and minute he take tocomplete the order process. E.g. how much time they need to pick an item in FC, how much time it takesto pack and they can handover to logistic partner for transport. In logistic they know the exact time of transport, e.g. when vehicle in & out. They work with vendor to ensure that he should deliver their product day to day without offloading or failure. There are some of the airline partner which help todeliver goods on time.
Product

and

Technology

Team
The product and technology team is the core strength of the company. The team manage the entire process right from listing of item to search engine optimization to maintenance of website.
Business

Development

Team

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Business development team is responsible for all the activities related to sales including vendor management to pricing and discount strategy.
Operations

Team
Operations team deals with all the supply chain aspects of the company right from procurement andwarehouse management till customer support. The team support the customers both online via telephoneas well as offline via email.
Customer

Support

team
Flipkart has a strong focus on customer service with customer delight as the top most priority. And tofulfil it the company guarantees a 24/7 full customer support and to cater this facility it has a dedicatedcustomer support team which offers both inbound and outbound support.
FIELD

WORK
Process of flipkart warehouse management-

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Inward

processing-
Invoice

Sanity

Check
It is the first process in flipkart it is a part of quality control (QC) check. The sellers’ vehiclewhich report to the Distribution Center (DC) dock as per its projection. Here as a part of the process we have to check the invoice vendor name, address with the help of "flo website", invoicedate, PO number and date, invoice number, buyer name, FSN number, Vendor Code, Description,

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HSN code, Quantity, amount also check the amount should be written in word is exact matchwith number. Also check invoice with authorized signature with seller's seal. If any information ismissing from the invoice then we have to reject the invoice. All this are important because on the basis of invoice we are going to receive the product in our warehouse and amount pay to seller.
IRN

Creation
It is the second process after invoice check for this we have to login in “flo website” after that wewill click on procurement, which means inward of goods then we will go to consignment tab inconsignment tab click on consignment handover, after this you will get tab where you have totype PO number then click on search after click on search we get Create IRN page now fill all thedetail in IRN creation page with the help of invoice, the details are like, Invoice number & date,delivery type in this we have to select vendor delivery, Invoice line items in this we have to filltotal serial no., invoice amount, total invoice quantity, invoice boxes, Gst invoice, mode of delivery after this we have to type PO and search once we have check the vendor name the click on supplier. After this all process we have to choose PO number which was given in invoice thenclick on Create IRN button, and then we get IRN ID like FIMD0l912516.
IRN

Receiving
This is the third process after IRN creation. For IRN receiving we have to select the warehouse which is Mumbai large, click on IRN tab because it is receiving part hence we will select Receive IRN, now fill all the detail IRN ID & FSN then click on search we will get the product description

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with their image. When material handler are getting product they have to check the attributes like brand, model no, color, & MRP it is known as quality check. If any of the issue in attributes or mismatch the we have to select the reason like specification mismatch / damage etc. if all theattribute match the click on No issue and proceed with quantity the result we got the print WIDand stick on product it will help them to relocate the product or assign the product to the specificlocation mapped.
IRN

Submission
In this step we have to check whether the physical quantity matches with the invoice quantity or not which was captured in the IRN process. In procurement tab click on IRN and then find IRN,now we have to select date and your warehouse after this click on search button we will get all theinformation what you type at the time of IRN creation here we have to click on IRN number thenwe get IRN detail. In this firstly we have to print IRN barcode and paste on Invoice and uploadthe Invoice. After upload invoice see is any discrepancies or not if there have any discrepanciesmention that which product not accepted and number of product after this all click on save buttonand then submit.
Putlist

Creation
This is the last process of inward. Here first select warehouse, then click on admin button inadmin click on search inventory inward bulk area and select the date Select a day before and aday after then click on view inventory status button here we get product FSN, SKU, Package Id,

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WID, Product, Storage Zone, Quantity in putlist, Quantity for Putway, Bulk area, Updated by,Updated at, all this help for Putlist creation. Now we have to copy the WID and click on theinventory button and select the create putlist screen, here we get putlist page in this page we willselect the device, there are two options i.e. mobile and manual in this we use manual let's select because currently my process on desktop then next we select bulk type which was inward bulk after this select putlist type i.e. normal putlist. Finally we have copy paste the WID in the WIDsection and click on Add Quantity then click on Create Putlist button. After successfully creationof putlist we get putlist Id and now we will print the movement we print we see the detail of products. Now print inventory will be given to the team, it is their responsibility to go and putway.
B)OutwardProcessing

Picklistgeneration
To generate the picklist we need to log in to the Flow system and then select our warehouse. Now we will click on inventory button and select create store picklist, here we get to know howmuch order we have to process and this are the cutoff time within which the product has to be picked and SBS has to be done. Now create the picklist and write the picker id on the picklist andgive them print to select the product and complete the process till dispatch.
In

Scan
After dispatch we have to scan the product this should be done by DEO. For in-scan we have to

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select the warehouse and station then click on submit button. After this click on shipment in thatselect receive shipment. Now scan the product tracking Id and click on In-Scan button. This process helps to know the product status and the location. If the shipment type show “ Forward”then we have to process it means product not cancel, if shipment type show “RTO” it means order should be cancel so, that product give to return department.
Gate

In
Gate in process is done when loading or unloading of products we have to. So for gate in wehave to select facility and vehicle no. then click on submit button. Now, we get the vehicle's GateIn checklist. Here select the condition to be acceptable or unacceptable. After accepting all thecondition Gate-In successfully done.
Gate

Out
Now we will see Gate-Out process, this process is done after the loading or Gate-In process. TheGate-Out processes same as Gate-In process. Firstly we have to select facility (Warehouse Code)then type vehicle number, Seal number, odometer and click on submit button. After submit weget
Return

Center

Process

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Reverse

Logistic
Flipkart has 30 days return policy. The objective of this policy is to build customer trust. Flipkartreturns the product to the supplier and takes the replacement provided to the customer. Now wewill see complete process of reverse logistic. Unloading is the first process of return. This vehiclecomes from the last mile hub. When the vehicle has arrived at the dock in the Returns Departmentdriver give the two papers i.e. Gate pass & Manifest to the Security Or Deo the Deo will check the manifest & Gate pass and then unloading start.
Gate

In
So for gate in we have to select facility i.e. (Warehouse Code) and vehicle no. then click onsubmit button. Here Gate in successfully done.
Return

received
The first is Gate-In & Unloading, now we will continue seven digit consignment number, copythat consignment number and paste in consignment id and then on clicking search we get print pdf file in which one copy for driver and other for us as proof generally occurs. The PDF containsall the information of the product mentioning their quantity, brand, load type, weight etc. here wedone with Gate Out successfully.ith second process i.e. receiving. Firstly we have to choosewarehouse and then we will click on shipping on shipping tab click on receive return shipmentand fill the tracking id or shipment id after that click on receive button. Here we successfullyreceived the product.

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Detailed

Product

Verification
This is the third process of reverse logistics. In this we verify the product because it comes fromlast mile hub. For this we click on return center tab and select PV for Received Shipment and fillthat product tracking id and click on search then we get product description. This will help us toknow is product label match with this description or not. After this type product WID and click on print WSN and then click on submit button. If any of the issue was there then mention that and proceed.
Putlist

Creation
This process is done to bring the product back to the inventory. For this process select our warehouse and then click on inventory button and the create putlist screen. At time of detail PVthe return product transfer to External liquidation Non Damage Bulk so in select in bulk typeExternal liquidation Non Damage Bulk then type product WSN and click on create putlist buttonand give the print to inventory department to keep that product at their location.
Putlist

Conformation
After successfully creation of putlist we will do putlist creation. When we create putlist we get a putlist id copy that id and paste in putlist id and click on find then give the location of the product where inventory department keep that product. Here we did complete process of return.

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Inventory

Management
The inventory stock is replenished whenever it goes below the reorder point. Company Employsuse FIFO (First In First Out) method for its inventory management, whereby for any Shipmentrequests for a particular warehouse are the oldest inventory items shipped first. This makes a lotof sense especially for electronics items as technology becomes obsolete Very early. With regardto determining what items to store in a warehouse and what items are to be procured from sellers,Flipkart uses the concept of long tail, which is nothing more than selling in large numbers.Unique items in relatively small quantities. Flipkart orders such items on adhoc basis andgenerally do not keep inventory of such items as the demand for such items is very less and thusreducing overall distribution and inventory costs.
Stock

take
Stock take is done to match the physical quantity with the system quantity. In case of anymismatch we can know where it goes wrong, and which product short or excess. So now we willsee how this process done in system and in physical way. Stock take can be done in three waysi.e. location wise, product wise otherwise location and product wise. First we have to selectwarehouse then by clicking on admin tab on that tab we will select search inventory in store.After click on search list store click type "+" sign in shelf number and click on view inventorystatus we get all product details which we have in warehouse to download this detail in excelclick on CSV.

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We are doing stock take location wise so we copy shelf_lable (location) from downloaded exceland click on create stock take tab and paste that location in create stock take box then click oncreate button. Now stock take is created now give the print of stock take and give them materialhandler to check the each product WID, FSN, Description, and total quantity. After completion of physical count DEO will give that printed paper to onroll person to check is system quantitymatch with physical quantity or not.
Electronic

Data

Interchange

(EDI)
EDI is a software which is use to exchange the business data between two origination. It has avery standard format which is used to send electronic document one computer to other computer.This electronic data is treated as paper based order, after data transfer party gets confirmation of trading.There is various benefit of EDI-
•
It should be increase speed and reduce time.
•
If any mistake in shipping bill we can easily find and do correction.
•
Trading partner or seller can expand their business easily.
•
This should be transfer fast, less error and more time saving.EDI uses in supply chain management.EDI is stand for Electronic Data Interchange. In today’s world it is more important there are large

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number of system every company uses their own system to manage their business. In supplychain management buyer and seller communicate continue because they want to know whichwhat is customer need and which raw material has to order and when he got finished goods. Thisall are never ending process. For e.g. when supplier received order from customer they shouldaccept and customer received confirmation, here the receiving order, confirmation sent tocustomer done in few minute with the help of EDI. The process of EDI is-
•
First step is data conversion the data which we want to transfer convert in EDI format.
•
Second step is transmission here the broadcast EDI message is transmitted to other parties.
•
Third step is receiving here message received in particular system.
Return

Center

consists

of


Return Order (Product Verification Inventory Management)


IWIT( Packaging and Dispatching)

Seller Recall
1.
Return

Order

(RO)
Return Order means returning rejected/returned/slow moving and non-moving goods to vendor.

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The purpose of RO is to maintain value proposition of the product and for efficient space utilization.
Process

of

Return

Order

(RO)
Step 1: creation of Return Order (RO)
1.Login in FLO2.Select “Warehouse” from first top left tab.3.Select “outbound request”.4.Select “ create TL” and “generate TL”
Step 2: Return Order Picking (manually)
1.Picklist generator to print two copies of the transfer task lists2.Picklist generator to handover one transfer task list to picker as assigned on the system and one with himself.3.Picker with help of transfer task list does picking manually and then drop products inTote.
Step 3: Return Order Packing
1.Go to “Pack Consignment New” screen2.Enter Transfer list ID3.Scan WID/ WSN

In case of WID, you can enter qty. But in case of WSN system will take sty as 1 bydefault.


In case you scan WID and system is expecting WSN, system will throw an error

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
In case entered sty is more than what system is expecting, system will throw an error

In case you scan WSN/WID which are not part of that consignment, system will throw an error

In case product is damaged, follow steps as per WI-EKART-FC-VAS-01 (damagehandling process)4.Weigh and enter weight5.Click on “Pack Box” button6.System will display a confirmation message7.Click on “Packing Slip” button8.System will download Packing slip. Sample format given below9.Paste packing slip outside box.10.Put corresponding packing slips in all the boxes11.If all the products cannot be packed in one box, click on Add new Box and add products in that box.12.After packing all the products in the boxes, click on calculate value of consignment.It will display the total value of boxes packed in that consignment NOTE: Two different transfer list cannot be packed in same box.
Step 4: Seller Recall dispatch
1.PL Executive will come to pick goods with a box level Consignment detail page.

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2.Dispatch Executive to open Dispatch Consignment Tab.Warehouse

Outbound Request

Dispatch Consignment3.Dispatch Executive to select Consignment with Boxes under Confirm and dispatchconsignment type.4.Dispatch Executive to enter Consignment ID and press Enter.5.Dispatch Executive to Scan/type the box names that are being dispatched. (The boxnames can be scanned by scanning the barcode on the packing slip on each box.)6.If all boxes that were packed in the consignment have not been scanned/entered, ForceDispatch Consignment tab will appear on the screen. This indicates that boxes are still pending to be entered for dispatch as compared to the packed boxes. Thus, if there is no box physically left to be dispatched, it implies that the box is lost. In that case, DispatchExecutive can click on this tab to mark the remaining boxes as lost and dispatch the consignment.IRT Executive can perform the following steps:a.Dispatch Executive to click on Force Dispatch Consignment. b.A pop-up will appear on the screen indicating that these boxes will be marked asLost. Dispatch Executive to click on OK.c.The encircled text gives Box/Boxes that are still to be entered in this screen for dispatch. Dispatch Executive can mark them as lost and dispatch the consignment by Clicking on [Yes! Mark then and lost and process consignment.]7.If all the boxes that were packed in the consignment have been entered, the ForceDispatch Consignment will convert to Dispatch Consignment.8.Dispatch Executive to click on Dispatch Consignment.

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Select

Warehouse

2.
Inter

Warehouse

Inventory

Transfer

(IWIT)
Transferring inventory from one warehouse to another warehouse is called inter warehouseinventory transfer. The Purpose of IWIT is to improve regional utilization and increase the speedof delivering product to customers.
Process

of

Inter

Warehouse

Inventory

Transfer

(IWIT)
Step 1: creation of IWIT
1.Login in FLO2.Select “Warehouse” from first top left tab.3.Select your “warehouse”. Then go to “outbound request” dropdown and select “Findoutbound request”4.Select create and then assign TL

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Step 2: IWIT Picking with HHD (Hand Held Device)
After TL has been un-holded and assigned picker will start picking the TL assigned to him.1.Login to flo in app:2.Select warehouse:

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3.Select Transfer List4.You will see the TLs assigned to you:

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5.Click on the TL shown on screen which you want to pick.
Note:
In IWIT with Pick to Box feature enabled, operator needs to carry adequate packing box, Box Labels, Tape Gun and Bubble wrap layer to pick and Pack simultaneously as per IWIT Packing SOPConsumables Required:

Cartons- B45, B12


Tape- Flipkart Blue Logo Tape


Bubble Wrap- 10mm Bubble Wrap

Cutter
6.At the start of picking, operator to create a box and paste the box label on it as per packaging SOP. For IWIT with pick to box feature, instead of scanning Tote ID, PickingOperator to scan the Box label/ID and start picking in the box itself.
Note:
HHD will suggest expected no. of box (Generic B45 boxes) required at the start of picking. It will help operator to pick appropriate amount of packing material.

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Tote

successfully

scanned

7.Following error will be thrown if wrong BOX/Tote id is scanned.8.Once BOX/tote is assigned successfully a success message will be scrolled from bottomof screen and you will be asked to scan the location from where the product needs to be picked:

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9.Scan the location:10.If you scan the wrong location system will throw following error:

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Locaon

successfully

scanned

11.After scanning correct location success message will be shown at bottom:a.12.You will be shown location, TL id, Tote id, item details, WID and qty of that WID to be picked as shown in below screen

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13.Scan the WSN whose WID has been asked to picked:14.If you scan correct WSN belonging to the WID which was asked to be picked successmessage will be shown as below:

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15.If you scan WSN mapped to a WID which has not been asked to pick following error will be thrown:16.By clicking on Summary you can view the Tote details which is open and WID andquantity which is remaining to be picked. Click on back to go back to picking screen.

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17.After completing all the WIDs in TL you’ll be shown below success message:18.If any quantity is short in the location which was scanned. Mark the shipment as lost after searching thoroughly in the location. Following message will be shown:

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19.Incase operator picks any WSN with some issue, HHD will throw the below error withoption to either remove the WSN with issue in current picking event or unassign the TLfor supervisor/IRT picking.20.Picking to be started location and items wise as per the existing process. Once a box isfull as per packing standard, the same to be closed on HHD and new box label/Tote Id to be added(For IWIT Pick to Box feature).
Note:
HHD will show the real time box weight (based on product system LBHW) so that picker can pack as per the Box and PL limit (wherever applicable)

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21.After completing all the WIDs in TL in the last box success message will be shown.Operator to seal the last box as per packing SOP and bring all the boxes to the System packing station.22.In case of large items in a TL where individual items require 2PLY packing separately, pick each item in separate unique box label/id and the then at the packing table same to be packed in 2PLY packing physically and duplicate box label to be pasted over 2ply packing for packing list generation.

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Step 3: IWIT Packing
1.Operator to select Pack consignment Boxes option from the Outbound request tab.2.Operator to scan TL ID and the Box Label/ID of the box he wants to pack.3.TL ID and Box ID will be validated and error message will come if wrong TL ID or box ID is scanned.

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4.Packing executive to seal the box properly as per packing process and then weigh the boxin front of supervisor/security. Enter/Input same on system and then press Pack boxButton.5.In case weight is only entered without Box Id scan, then below error message will popup.6.Once the box is packed, success message will pop up and operator can print the packingslip from the packing Slip Button.

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7.Paste packing slip on the corresponding boxes and do stretch wrap packing as per theIWIT Packing SOP.8.Similarly do the system packing for all other Boxes.
Step 4: IWIT dispatch
1)PL Executive will come to pick goods with a box level Consignment detail page.2)Dispatch Operator to select Consignment dispatch option in IWIT under Outbound Tab on Flo-Lite App.

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3)Scan the Consignment ID as mentioned on the packing slip. Error message will pop up incase of wrong consignment ID Scan.4)Post consignment Id validation, box id’s status will be dispatched as X/Y(alreadydispatched vs Total Boxes to be dispatched in particular consignment ID)

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5)Operator to scan the box Id and box will be dispatched (In case of manually entering the box Id operator needs to press enter after entering box Id).6)In case of wrong box scanned or already dispatched box is scanned , error message will pop up.

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7)Operator can click on the Summary Tab to get list (also searchable) of already dispatched boxes and yet to be dispatched boxes.8)If operator presses Reset button then all fields will get reset, while remaining whatever has been dispatched will be in dispatch status.

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9)Until all the boxes in a consignment are not dispatched( i.e. some boxes still pending for dispatch), Dispatch button will be in yellow colour. If operator presses the dispatch button at this stage, it will be treated as force closure and marking all pending boxes as
Mark

as

Lost
. System will pop up confirmation message for force dispatch.10)Once all the boxes are dispatched by operator ie. When the last box is scanned, Enter BoxID tab will get automatically removed and Dispatch button will turn green as shown inimage below. Operator need to press the final green dispatch button to enableConsignment dispatch closure and enable STN generation.

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3.
Seller

Recall
Seller Recall is a request to return the product by seller. It done for the necessity of seller.
Process

of

Seller

Recall
Step 1: creation of Seller Recall
1.Login in FLO2.Select “Warehouse” from first top left tab.3.Select “outbound request”.4.Select “ create TL” and “generate TL”
Step 2: Seller recall picking with HHD (Hand Held Device)
1.Login to flo in app:2.Select warehouse:3.Select Transfer List4.You will see the TLs assigned5.Click on the TL shown on screen which you want to pick. At the start of picking, PickingOperator to scan the Tote ID and start picking it.6.Error will be thrown if wrong BOX/Tote id is scanned.7.Once BOX/tote is assigned successfully a success message will be scrolled from bottomof screen and you will be asked to scan the location from where the product needs to be picked.8.Scan the location9.If you scan the wrong location system will throw error

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10.After scanning correct location success message will be shown11.You will be shown location, TL id, Tote id, item details, WID and qty of that WID to be picked as shown in screen12.Scan the WSN whose WID has been asked to picked13.If you scan correct WSN belonging to the WID which was asked to be picked success message will be shown.14.If you scan WSN mapped to a WID which has not been asked to pick ,error will bethrown15.By clicking on Summary you can view the Tote details which is open and WID andquantity which is remaining to be picked. Click on back to go back to picking screen.16.After completing all the WIDs in TL you’ll be shown success message:17.If any quantity is short in the location which was scanned. Mark the shipment as lost after searching thoroughly in the location. message will be shown18.Incase operator picks any WSN with some issue, HHD will throw the error with option toeither remove the WSN with issue in current picking event or unassign the TL for supervisor/IRT picking.19.Picking to be started location and items wise as per the existing process. Once a box/Toteis full as per packing standard, the same to be closed on HHD and new box label/Tote Idto be added.20.After completing all the WIDs in TL in the last box/Tote success message will be shown.Operator to seal the last box as per packing SOP and bring all the boxes to the System packing station.

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Step 3: Seller Recall Packing
1.Go to “Pack Consignment New” screen

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Select

Transfer

List

IDScan

WID/

WSN

2.Enter Transfer list ID3.Scan WID/ WSNIn case of WID, you can enter qty. But in case of WSN system will take qty as 1 by default.

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•
In case you scan WID and system is expecting WSN, system will throw anerror
•
In case entered qty is more than what system is expecting, system will throw an error

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Enter

Weight

•
In case you scan WSN/WID which are not part of that consignment, system will throw an error
•
In case product is damaged, follow steps as per
WI-EKART-FC
-VAS-01 (damage handling process)4.Weigh and enter weight

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Click

Pack

BoxClick

Packing

Slip

5.Click on “Pack Box” button6.System will display a confirmation message

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7.Click on “Packing Slip” button8.System will download Packing slip. Sample format given below9.Paste packing slip outside box.10.Put corresponding packing slips in all the boxes11.If all the products cannot be packed in one box, click on Add new Box and add products in that box.

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Click

Add

a

new

BoxClick

calculate

12.After packing all the products in the boxes, click on calculate value of consignment.It will display the total value of boxes packed in that consignment NOTE: Two different transfer list cannot be packed in same box.

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Step 4: Seller Recall dispatch
1.PL Executive will come to pick goods with a box level Consignment detail page.2.Dispatch Executive to open Dispatch Consignment Tab.Warehouse

Outbound Request

Dispatch Consignment

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CHAPTER-6
Learning

experience

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My internship at Flipkart has taught me more than I could have imagined. As theFulfilment Centre (FC) central team Intern, I feel my duties were diverse, and ever-changing. Sometimes it’s tough to recall everything I have taken in over the pastmonths, but I feel that these are some of the most beneficial lessons I have learned.I have gone through the process of the department of Return Center, in which I havelearned whole work process which starts from-
•
Gate in
•
Dock in
•
Shipment Receiving
•
Dispatch to merchant(DTM)
•
Received by merchant
•
Product verification(PV)
•
Putlist creation
•
RC inventory(Failed product)
•
Putting
•
Stock Take
•
Picking
•
Packing
•
Dispatching

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Through this internship, I was exposed to various activities of

Return Center).Inthis 45 days of

internship periodIhave worked atBilaspur FC (Haryana) tounderstand the whole process of

Warehousing where I got exposure to differentdepartments and process of

the FC, i.e. Return Center, Inter Warehouse Inventorytransfer(IWIT), Return Order (RO) and Seller Recall, Inbound, Outbound, IMT,etc.Staff in FC were very helpful and co-operative. During this I was able to analysethe

problems

faced by FC on continuous basis. I would highly recommendinterning at Flipkart. Everyone is very welcoming and more than willing to helpyou succeed. I was also entrusted with a large amount of

responsibilities and wasable to work through things on my own after being given initial direction.This being my first position in an office atmosphere, I didn’t know exactly what toexpect. It taught me how to behave in the workplace. Simply working in the officeand getting used to everything here has definitely prepared me for whatever mynext position may be. Just observing the everyday events has taught me more aboutteamwork, and how people can come together to get things done. Althoughsometimes I have to remind myself to use my inside voice, I feel I’ve adapted tothe office life relatively well.This internship has improved my skills a ton, both off paper and on paper, this position served as a positive learning experience.
.

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BIBLIOGRAPHY
https://in.linkedin.com/pub/dir/Navneet/Gupta
h
tt
p

:
//
ww

w

.
a
c
a
d

e

m

i
a
.
e

d
u
/
D

o

c
u
m

e
n
t

s

/
i
n
/
S
u
pp

l

y

_

C
h a
i
n
https://en.wikipedia.org/wiki/E- commerce_in_India
https://www.scribd.com/document/221701184/Inventor
y- Management
https://www.scribd.com/document/377549223/Operatio
n-Management- 1
https://www.cleverism.com/operations-management- definition- principles-activities-

trends/
https://en.wikipedia.org

›

wiki

›

Flipkart

https:// www.slideshare.net › probikersagar › study-of- flipkart https:// www.slideshare.net › rajatbaranwal16 › rajat- flip

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http://www.dspace.dtu.ac.in › bitstream › repository
https:// www.business-standard.com › Companies › News https:// www.academia.edu › Project_Report_Title_of_th... https://economictimes.indiatimes.com › ... › Startups
https:// www.ijresm.com › IJRESM_V1_I12_59
https:// www.slideshare.net

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ANNEXURE

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