In the case of shipping rank A
- Delivery fee
- 770 yen nationwide (tax included)
If you purchase multiple items in one order, they will be shipped from each store, but the shipping fee will only be charged once!
- ・Products will be shipped from each exhibition store.
- ・If you order multiple products at once, the products will be shipped from each store. You will receive the product multiple times. (Cannot be shipped together)
- ・We will ship by Japan Post Co., Ltd. (Yu-Pack). (Delivery trader designation is not accepted)
- ・For the year-end and New Year holidays, consecutive holidays in May, and other holidays, the shipping schedule may be exceeded.
- ・The delivery address is limited to within Japan.
- ・At the time the product is delivered to the delivery company from our company, the risk of loss or damage of the product will be transferred to the customer.
For shipping rank I
- Delivery fee
- It depends on the size, shipping store, and shipping destination.
Please check the estimated shipping charges by selecting the shipping prefecture on the product page.
- ・We will ship by Yamato Home Convenience (household goods courier service). (Delivery trader designation is not accepted)
- ・It will be delivered to the installation location, but if it is difficult to bring in the product due to entrances, gates, passage widths, etc., there may be incidental charges such as lifting work.
* Please pay any incidental charges incurred directly to the delivery company at the time of delivery. - ・Please check before purchasing whether the product can be brought into your home entrance, passageway, door, elevator, etc.If it is not possible to carry it in, it will be canceled and you will be responsible for handling fees such as shipping fees.
- ・Delivery of household goods may be significantly delayed depending on the size of the product, region, weather, etc.
- ・Due to the size of the product, such as a dining table, some products may be disassembled for shipping.In that case, you will need to assemble it yourself, but please note that instructions and tools are not included.
About the number of days required for delivery
In the case of shipping rank A
About 1 week until arrival
Specify the date and time of delivery
- ・The delivery date can be specified between 6 and 10 days after the order date.
Example) Order date 5/1 → Delivery date specified date 5/7 to 5/11
*In the case of purchase at the same time as shipping rank I, it will be 8 to 11 days after the order date.
Example) Order date 5/1 → Delivery date specified date 5/9 to 5/12 - ・If the delivery date is not specified, it will be shipped as soon as possible.
- ・Depending on the region, it may not be possible to specify the date and time, or it may take longer than usual.
- ・Specification of the delivery date and time is only a request.
- ・If it is necessary for us to confirm the details of your order (high-priced orders over 10 yen, etc.) or due to delivery conditions (traffic, weather, delivery company's circumstances), we cannot guarantee that your order will be delivered as requested. .
If you would like a post office delivery(Delivery rank A products only)
If you wish to have your order delivered to a post office, please register your shipping address information as follows.
- *If you cannot enter your name, address, and phone number, we will not be able to deliver the product to you because we cannot confirm your identity.
- *We cannot accept orders for simple post offices for post office deliveries.
For shipping rank I
- ・The delivery date can be specified between 8 and 15 days after the order date.
Example) Order date 5/1 → Delivery date specified date 5/9 to 5/16
*In the case of purchase at the same time as shipping rank A, it will be 8 to 11 days after the order date.
Example) Order date 5/1 → Delivery date specified date 5/9 to 5/12 - ・Please be sure to specify the delivery date.
- ・Depending on the region, it may not be possible to specify the date and time, or it may take longer than usual.
- ·Time can not be specified.The delivery company will inform you of the delivery time the day before or on the day of arrival.
■ Precautions when receiving products
Please be sure to receive the product on the specified delivery date or within the delivery company's storage period (within 7 days in principle) from the first delivery date.
- About absence
If you are absent when the product is delivered, we will post an "absence contact form".
To request redelivery, please contact the delivery company listed on the delivery notice.
However, if the delivery company's storage period (in principle, 7 days from the designated delivery date or the first delivery date) has passed, the order will be canceled if the delivery is not completed.
- Cancellation of orders
In addition to the provisions in this user guide, we may cancel your order if any of the following apply.
- ・If the customer refuses to receive the product
- ・If the product could not be delivered due to an unknown address.
- ・When delivery is canceled due to exceeding the delivery company's storage period.
- ・If the delivery company's storage period is extended again without prior notice to us.
- ・If you cannot receive the product without any other justifiable reason
-Regarding mischievous orders
Orders made by "spoofing" or "mischief", and "rejection of receipt without reason" have frequently occurred as nuisance to our company.We apologize for the inconvenience, but if you are a first-time customer (including customers who have acted similar to the above in the past) and place a high-value or large-volume order, regardless of whether it is before or after shipping, we will ask you to verify your identity. And we may ask you to confirm your intention to receive it.
In addition, if the above "personal identification" and "intention confirmation" cannot be performed, we may cancel the order and refuse any subsequent orders.
In addition, if the product is returned to us due to an unknown address, refusal to receive it, or exceeding the storage period, etc., and if we deem it to be malicious, we will refund all expenses required for delivery (including shipping and delivery charges). cost) will be billed to the customer.