The guide showed up and asked for my name to confirm the booking. Then he told me we had to wait for five other people and disappeared. After 15 minutes, another couple who had booked the same tour as me arrived, and we waited for an hour, but the guide never showed up again and didn't answer his phone. So, I went to the police station to file a report. The police officers were very helpful and called him immediately. At first, he didn't answer, but when he realized it was the police calling, he responded and came to the station to sort things out. Eventually, I received a refund. If you ever find yourself in like this situation with this company where the guide doesn't show up, don't hesitate to go to the police station. (Most tours with Japanese people have been great, but this one, with a foreign guide, had issues.)

We booked the tour for the 26th of March and guide did no show up. There were also 4 other people wih us waiting for more than 40 minutes. We booked through their website and we did not even get a refund.

No Guide showed up at the meeting point. 16 People have waited for 30 minutes more than time for meeting was shown on the ticket. We gave up. The phone on the number given was not picked up at all. Now we can waste our time to get the refund. At least abig cheat.