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Our Mission:

Goodwill of Orange County is in the business of helping people who are facing barriers to get and keep jobs, which provides purpose, pride and dignity.

We believe the power of work changes lives. Thank you for supporting our mission!

Rules of Auctions:

1. Please read & understand the full description & ask any questions prior to bidding using the shopgoodwill.com Customer Service ticket system.

2. We encourage you to calculate estimated shipping prior to bidding by using the Shipping Calculator under the Shipping tab within the listing.

3. There is a set handling fee of $4.75 for each item regardless of shipping method. (handling fees are subject to change)

Our Auctions:

1. Items are sold as AS-IS, As Described.

2. No artwork items have been authenticated.

3. Items are normally in used condition & donated to Goodwill of Orange County.

4. Some items from our selling location may be marked "salvage" due the processes in which they are acquired. Some items we obtain from retailers are marked "salvage" by the retailer. This is the retailer's description, not ours. These items are not recalled, and usually are not store returns or have any damage.

Customer Service:

1. Hours of Operation: Monday through Friday - 8am-3pm PST

2. For service please enter a support ticket via your "Customer Service" tab or by using the "Contact Seller" link within the listing page.

3. We strive to respond to all inquiries within 2-3 business days.

WHEN A TICKET IS CLOSED IT SIMPLY MEANS WE HAVE RESPONDED TO YOU. IT DOES NOT MEAN WE ARE NOT HANDLING THE ISSUE OR CONCERN.

Return Policy:

1. All items are sold AS-IS and are non-refundable.

2. The only exceptions are in the case of damage during shipment or gross misrepresentation.

3. Any return must have prior approval from Goodwill Industries of Orange County.

4. A request for return must be submitted within 5 days of receipt of purchase through the customer service ticketing system.

Pick-up Item Policies:

We hope everyone stays safe and healthy. Thank you for your cooperation and understanding during this time.

We are accepting PayPal & Stripe for your purchases.

PICK-UP ITEM POLICIES:

1. Pick-up Appointment hours are 8:00am-10:50am PST on TUESDAY, THURSDAY AND FRIDAY. 

***CUSTOMER SERVICE IS CLOSED WEEKENDS***

2. In order to pick up an item you MUST MAKE AN APPOINTMENT through our Shop Goodwill pick-up scheduling system. A scheduled pickup appointment option will be shown at the time of payment confirmation. NO PAYMENTS ACCEPTED AT TIME OF PICK UP.

**Please note: You will not be able to update/modify your appointment if the appointment is less than 2 days away.**

3. (30) ITEMS PER APPOINTMENT, IF YOU HAVE MORE THAN 30 ITEMS PLEASE MAKE AN ADDITIONAL APPOINTMENT. YOU WILL NOT HAVE TO MAKE AN APPOINTMENT FOR EACH ORDER. THEY WILL BE ALL COMBINED FOR 1 APPOINTMENT.

4. All items MUST be paid 2 FULL DAYS prior to your pickup appointment day. Any items paid under the 2 full days will NOT BE AVAILABLE for pickup and you will need to schedule a new appointment. 

5. Please be prompt for your appointment. We will no longer be able to assist you if you arrive EARLY to your appointment. We will ask you to wait until your scheduled appointment time.

6. If you are running LATE, please send a ticket so we can be aware and are able to accommodate you. Orders will NOT be pulled past 11:30am.

7. We ask that you check in inside and return to your vehicle, we will bring the items out to you once they are ready. Due to being understaffed wait times are longer than usual, please plan accordingly.

8. MISSED APPOINTMENTS:

Wednesday between 1pm-3pm NO ORDERS WILL BE PULLED AFTER 2:55pm.

9. If you missed your appointment items MUST be retrieved the following Wednesday. Items not picked up the following Wednesday will be taken as a donation without further notice. 

10. Once an appointment has been made ALL eligible paid items must be retrieved at the time of that scheduled appointment. 

If you purchase large items, please plan accordingly for pickup.

If you plan to pick up orders at different scheduled appointment times please send us a ticket prior to your pick up day so we can pull accordingly.

11. ANY APPOINTMENTS MADE UNDER ORDERS THAT HAVE ALREADY BEEN PICKED UP WILL BE CANCELLED WITHOUT NOTICE

12. Pick up items MUST be retrieved within 30 days from the date payment was recorded.

If the items are not picked up within 30 days they are considered a donation and will be relisted without notice.

Missed appointment items DO NOT follow the 30 day policy and must be retrieved the following Wednesday.

13. Appointments are made on a first come, first serve basis and due to the high volume of appointments we are currently experiencing pickup appointments may be filled up to 4-6 weeks in advance. Please have an alternate date and time in mind.

14. Buyers may also arrange their own pick-up/package/delivery service for large and "Pick-Up Only" items, however the carrier must assume all responsibility for the item & must be able to pick it up, pack, and ship it. Please submit a customer service message for inquiry

15. Orders that have been paid for as shipping will be shipped out & will not be allowed to be picked up once processed.

16. Conditions of pickup times and dates cannot be guaranteed outside the factors stated above. Please remember, you are bidding with this in mind. If these conditions cannot be met, please choose a shipping option instead.

NO PETS ALLOWED EXCEPT SERVICE ANIMALS.

If you have further questions please contact us via Customer Service Ticket form.

Thank you for your purchase and supporting the mission of Goodwill of Orange County!

Pick-up Location:

Goodwill Industries of Orange County

2250 S. Yale St., Suite B, Santa Ana, CA 92704

(We're at the very back of the building under the "black awning")

Shipping:

1. Temporarily due to COVID-19, items from our selling location will ship within 7-10 business days (Excluding weekends & Holidays) from the time payment is received. We are working as fast and safely as possible to ensure all orders are shipped out in a timely manner.  

2. We default ship FedEx & follow their packaging guidelines. Due to the odd dimensions of certain items, FedEx may charge more for shipping oversize items & calculate that into shipping weight as a "dimensional weight." Any special requests for alternate packaging arrangements may incur an additional handling fee charge to be paid before shipment. For more information on Dimensional Weight please visit:(http://www.fedex.com/in/tools/dimweight.html)

3. Paid for items will be shipped as specified within the order and will not be able to be modified or combined.

4. Items can only be combined prior to payment being received.

5. Items may be combined for shipping when the following criteria are present:

• 1. The items are from the same selling Goodwill.
• 2. The items close within the same week.
• 3. You have not already paid for any of the items.
• 4. The combined shipping weight does not exceed 20 pounds.
• 5. Items are not already in a fixed price flat rate shipping box.
• 6. Can not combine Buy Now Items (due to system limitations)

6. If your auction items meet the above criteria, the site will prompt automatically to combine all available orders during the payment process. If the site does not automatically prompt please submit a customer service ticket for inquiry some exceptions may be made.

7. Goodwill Industries of Orange County will not be held responsible for items lost or stolen within shipping route once they have left our facility. Please follow up with carrier for these types of situations.

8. FedEx claims are filed on your behalf. We are not responsible for denied claims or delays on FedEx resolutions.

9. There will be a re-shipping fee for items that are returned to sender.

Thank you for your support of our mission!