DanmachiMemoriaFreese

Contact us

Prior to Contacting Us

  1. Please check the in-app News or our official X page for information regarding recent updates and issues.
  2. Please try the below first when the app crashes / freezes.
    • Restart app
    • Restart your device
    • Clear cache
    • Try again in a stable network environment
  3. For the timely resolution of your inquiry, you may wish to check the FAQ for relevant information prior to contacting us.

Reply Policy

  • Our support hours are between 10:00~18:00(JST)
  • Please accept to receive emails from "@help.wfs.games" and "@wfs.games" in your email settings.
  • Please set your spam filter OFF when contacting us.
  • Please fill out the inquiry form with as much detail as possible. If we have difficulty understanding your inquiry, our response time may be delayed.
  • The email address provided will not be used for any purposes other than to respond to your inquiry.
    Please check our privacy policy for details.