INQUIRY

FAQ

I haven't received a verification mail. What should I do?

Depending on the registered e-mail address, you may not be able to receive it properly.
If you don't receive the email, try the following:

  • ※ Check your junk box for messages.
  • ※ Enable Liberty Exchange email address reception from domain reception settings.
  • ※ Register again with a new email address (free address recommended)

I forgot my email address and can't login.

When the application at the time of new registration is completed, an email will be sent with the following subject.
【Liberty Exchange 】 Confirmation of Your Successful Registration
Please check if the above mail has been sent to an email address you recognize.

What should I do if my address or name changes?

If you want to change your name, address, or account information used for withdrawals, you will need to submit your identity verification documents again. If you wish to make changes, please contact us from "Profile Correction Request" in the inquiry form.

What are the transaction fees?

The various fees are as follows.

  • Transaction fees:Free
  • Deposit fees :Veries depending on the bank *Customer's burden
  • Withdrawal fees :800 JPY
  • Refund fees :Veries depending on the bank *Customer's burden

I made a mistake in my deposit amount.

Once deposited, it cannot be refunded due to customer's convenience.

If you make a successful deposit, it will be credited to your account as METARISE within 3 business days.

Withdrawals are possible after METARISE is reflected.

What happens if I change models?

Since you can log in to one account from multiple devices, there is no need to transfer or back up.

From your new device, log in to your registered account information.

How to Unsubscribe.

If you wish to Unsubscribe, please contact us from "Other" on the inquiry form. Please note that you will not be able to log in after accepting the withdrawal.

Inquiry form

If the FAQ do not solve the problem, please contact us using the form below.

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