Kyuden Power Saving Program 2022
treatment

In response to the severe demand-supply forecast for this winter, in order to have customers widely cooperate in saving electricity, we have launched two courses for low-voltage customers such as households: a "peak hour electricity saving course" and a "monthly electricity saving course." Implement various power saving programs.
​Customers must apply to participate in the power saving program.
As a participation benefit, you will receive a gift of 2,000 yen worth of PayPay points, or a 2,000 yen discount on your electricity bill!

Also, if you work on power saving during the period when we ask you to save power, you will receive an achievement benefit according to the amount of power saving!

What is a power saving program?

​Step​ ​1〜1/31

Application for participation in power saving program
: Participation benefit for 2,000 yen

If you apply by January 31st, you will receive a participation benefit of 2,000 yen!

OR​ ​OR
Peak power saving course
PayPay points worth 2,000 yen
Monthly power saving course
Electricity bill discount of 2,000 yen

*If you participate in both the "Peak Time Energy Saving Course" and the "Monthly Energy Saving Course" and wish to take the "Monthly Energy Saving Course" (2,000 yen discount on electricity charges), you will receive the "Peak Time Energy Saving Course" participation privilege. Please do not charge PayPay points worth 2,000 yen. Once the card is charged, it cannot be canceled, so you will not be able to receive the "Monthly Energy Saving Course" participation benefit (2,000 yen electricity bill discount).

* If you apply for participation by January 31st, you will receive a participation privilege without exception, so please apply at a time that is convenient for you.

*PayPay points cannot be withdrawn or transferred. It can also be used at PayPay / PayPay card official stores.

* Participation benefits will be presented based on the national power saving promotion project.

* As a participation benefit, one of either the "Peak hour power saving course" or the "Monthly power saving course" will be presented for each "demand point" of the electricity supply and demand contract.

Step 2​ ​December to March

Efforts to save electricity
: power saving benefits

If you save electricity during the period when we ask you to save electricity, you will receive an achievement privilege!

Peak power saving course
Power saving amount per kWh
PayPay points worth 10 to 40 yen * Of the points, PayPay points worth 5 to 20 yen will be awarded based on the government's power saving promotion project.
Monthly power saving course
For electricity usage from January to March 2023
Achieved power saving of 3% or more compared to the same month of the previous year
Electricity bill discount of 1,000 yen/month
In addition, 10,000 people will receive 1,000 yen by lottery
Present a digital gift *The 1,000 yen discount on electricity charges is based on the government's power saving promotion project.

*Customers in areas subject to supply agreements such as remote islands are not eligible.

*In the "Peak hour power saving course", benefits from the government's power saving promotion project are limited to 24 hours per month, excluding days when a tight supply warning/advisory is issued, so only our benefits (5 to 20 Yen worth of PayPay points).

* Of the achievement benefits of the "Peak hour power saving course", points based on the government's power saving promotion project will be added up and awarded in the month following the month of achievement.

Power saving for high-voltage and extra-high-voltage customers
the program is here

​ ​

The power saving course during peak hours is a program to work on power saving through the Kyuden eco app.

If you save power during the power saving target time, you will receive an achievement benefit according to the amount of power saving.

Program flow

  1. Kyuden Web statement
    Service of
    register
  2. Kyuden eco app
    download
  3. power saving during peak hours
    to the course
    Application for participation
  4. Participation benefits
    presentation
  5. Efforts to save electricity
  6. achievement benefits
    presentation
    (Successful power saving
    if you did this)

Participation conditions for the Kyuden eco app

  1. If you are a member of our member site "Kyuden Web Statement Service" and have registered an electricity contract "One" to be
    (People who have already registered for the membership site "KIREI-LIFE-PLUS" can also participate.)
  2. ​​Click here to confirm that the above electricity contract is being remotely read by a smart meter (our company can obtain usage data every 30 minutes)
  3. The rate plan for the above electricity contract must be one of the following
    • ● JYURYO-DENTO B
    • ● SMART-FAMILLY-PLAN
    • ● SMART-FAMILLY-PLAN [gas set]
    • Lights KIJIBETSU-DENTO
    • DENKA-DE-NIGHT-SELECT
    • ●JAL Denki B

*Customers who cannot participate in the "Peak Time Energy Saving Course" should consider participating in the "Monthly Energy Saving Course".

way to participate

​Step​ ​1〜1/31

1

Kyuden Web Statement Service Membership Registration

After registering as a member of the Kyuden Web Statement Service, register the electricity contract information for the target rate plan.

Click here for member registration page

Member registration flow ▲

  1. Things to prepare in advance

    At the time of registration, contract information for electricity
    (19-digit Customer number starting with "50") is required.

    *For your Customer number, please check the notices from our company such as "invoice" and "notice of contract details".

    Register electricity contract information

    Please enter your Customer number, subscriber name (Kana), and the address where you will be using the service.

    I agree to the terms of membership

  2. I agree to the Terms of Use and Membership

    Please confirm the terms of use and membership agreement, check "I agree to the terms of use and membership agreement", and click "Next".

    I agree to the terms of membership

  3. Enter your email address and password and press the temporary registration button

    Enter your email address

  4. Confirmation of provisional registration email

    We will send you a temporary registration email, so please access the URL described in the email.

    Select either "Individual" or "Corporate"

  5. Completion of registration

    Registration is complete when the completion screen is displayed.

    Completion of registration
2

Download the Kyuden eco app

After completing ①, download the Kyuden eco app from below and log in with your Kyuden Web Statement Service or KIREI-LIFE-PLUS login ID and password.
Complete preparations by setting "household information/electrical equipment information"!

Click here to download the app

app store download
google play download
app screen
app screen
app screen
app screen
app screen
3

Application for participation in the power saving course during peak hours

Use the Kyuden eco app to apply for participation after confirming the terms of agreement regarding this winter's power saving efforts and point rewards!
(If the above information is not displayed, please update the Kyuden eco app and try logging in again.)

* If you apply for participation by January 31st, you will receive a participation privilege without exception, so please apply at a time that is convenient for you.

*If you participate in both the "Peak Time Energy Saving Course" and the "Monthly Energy Saving Course" and wish to take the "Monthly Energy Saving Course" (2,000 yen discount on electricity charges), you will receive the "Peak Time Energy Saving Course" participation privilege. Please do not charge PayPay points worth 2,000 yen. Once the card is charged, it cannot be canceled, so you will not be able to receive the "Monthly Energy Saving Course" participation benefit (2,000 yen electricity bill discount).

Application for participation in the program
4

Participation privilege 2,000 yen worth of PayPay points present

Participation privilege 2,000 yen worth of PayPay points present
Participation privilege 2,000 yen worth of PayPay points present
Participation privilege 2,000 yen worth of PayPay points present

Step 2​ ​December to March

5

Participating in a power saving challenge

During the program period, the notification function of the Kyuden eco app will inform you of the time period for the power saving challenge! Join from the "Join" button on the app!

Participating in a power saving challenge
Participating in a power saving challenge
Participating in a power saving challenge
Participating in a power saving challenge
6

Achievement benefits (PayPay points) present

Save power during the time you participated in the power saving challenge in ⑤! Points are given according to the amount of power saving success!

* Of the achievement benefits of the "Peak hour power saving course", points based on the government's power saving promotion project will be added up and awarded in the month following the month of achievement.

Power saving success point gift

"Peak time power saving course"
Program overview

Participants

Those who can continuously participate in saving electricity through the Kyuden eco app during the winter season (December 1, 2022 (Thursday) to March 31, 2023 (Friday))

*Customers in areas subject to the supply agreement for remote islands are not eligible.

Participation application period

Until January 31, 2023 (Tuesday)

Privilege

Participation benefits: PayPay points worth 2,000 yen will be given

Achievement benefits: PayPay points worth 10 to 40 yen per 1 kWh of electricity saved

*In the "Peak hour power saving course", benefits from the government's power saving promotion project are limited to 24 hours per month, excluding days when a tight supply warning/advisory is issued, so only our benefits (5 to 20 PayPay points equivalent to yen).

* Of the achievement benefits of the "Peak hour power saving course", points based on the government's power saving promotion project will be added up and awarded in the month following the month of achievement.

Participation conditions
  • Customers' personal information (Customer name, address, telephone number, Customer number, Electric supply ID number, electricity usage, and other information necessary for granting power saving benefits) related to supply and demand contracts It is necessary to agree to provide it to the secretariat (hereinafter "the secretariat") of the electricity usage efficiency promotion project (hereinafter "the project"). Customers are deemed to have agreed to participate in this program.
    The secretariat will use the customer's personal information to the extent necessary for the administrative work of this business.
  • Participation benefits are limited to once per demand point during the participation application period. Participation benefits for participation in this program cannot be granted to those who have obtained participation benefits for power saving programs based on this project from other retail electricity business operators.
  • If the secretariat determines that there is a possibility of fraudulent acquisition of benefits (acquisition of benefits more than once from multiple business operators, including the Company), promptly respond to requests from the Company to confirm the status of participation, etc. you need to In addition, if it is discovered that the member has obtained benefits illegally, we will promptly respond to our request for a refund of the amount equivalent to the benefit.
Other consent matters
  • We may send an email requesting power saving to the email address you registered prior to using the Kyuden eco App, especially if supply and demand is tight.
  • The purpose of this program is to ask for your cooperation in saving electricity this winter, and if we determine that you are registering for this program under a contract that does not plan to use electricity during the winter, we may not be able to grant participation benefits.
  • If you cancel your electricity contract or switch to another company after registering for this program, we may not be able to grant participation benefits.
  • In addition to the above, if we and the secretariat determine that it is inappropriate after the participation benefits are granted, we may ask you to return the benefits.
  • This program is subject to change or termination without notice.
    In that case, even if the content of the change is an important matter such as the content of the benefits, you will be asked to consent to the change by email from the Company or notification and posting on the Company's website.
  • In relation to this program, the Company shall not be liable for any damages incurred by the customer due to reasons attributable to the Company, except in the case of intentional or gross negligence on the part of the Company.
  • The customer is responsible for communication charges and other expenses related to applying for this program and making inquiries.

Monthly power saving course targets electricity usage from January 2023 to March 2023 (average electricity usage per day for each month), and achieves benefits with a reduction of 3% or more compared to the same month of the previous year. will be presented.

Program flow

  1. Kyuden Web statement
    Service of
    register
  2. Monthly power saving
    to the course
    Application for participation
  3. Participation benefits
    presentation
  4. Efforts to save electricity
  5. achievement benefits
    presentation
    (Successful power saving
    if you did this)
  6. lottery benefits
    presentation

Participation conditions for monthly power saving course

  1. Be a member of the Kyuden Web Statement Service
  2. The rate plan for the above electricity contract must be one of the following
    • ● SMART-FAMILLY-PLAN
    • ● SMART-FAMILLY-PLAN [gas set]
    • ● SMART-BUSSINESS-PLAN
    • ● SMART-BUSSINESS-PLAN [gas set]
    • ● JAL Electric B
    • - JAL Electric C
    • DENKA-DE-NIGHT-SELECT
    • ● JYURYO-DENTO A
    • ● JYURYO-DENTO B
    • JYURYO-DENTO C
    • Lights KIJIBETSU-DENTO
    • ● JIKANTAIBETSU-DENTO
    • ● PEAK-SHIFT-DENTO
    • ● KOFUKARITSUGATA-DENTO-PLAN
    • TEIATSU-DENRYOKU
    • TEIATSU-KIJIBETSU-DENRYOKU-PLAN

* Contracts that do not have a meter installed are not eligible.

way to participate

​Step​ ​1〜1/31

1

Kyuden Web Statement Service Membership Registration

After registering as a member of the Kyuden Web Statement Service, register the electricity contract information for the target rate plan.

Click here for member registration page

Member registration flow ▲

Kyuden Web Statement Service Membership Registration

  1. Things to prepare in advance

    At the time of registration, contract information for electricity
    (19-digit Customer number starting with "50") is required.

    *For your Customer number, please check the notices from our company such as "invoice" and "notice of contract details".

    Register electricity contract information

    Please enter your Customer number, subscriber name (Kana), and the address where you will be using the service.

    I agree to the terms of membership

  2. I agree to the Terms of Use and Membership

    Please confirm the terms of use and membership agreement, check "I agree to the terms of use and membership agreement", and click "Next".

    I agree to the terms of membership

  3. Enter your email address and password and press the temporary registration button

    Enter your email address

  4. Confirmation of provisional registration email

    We will send you a temporary registration email, so please access the URL described in the email.

    Select either "Individual" or "Corporate"

  5. Completion of registration

    Registration is complete when the completion screen is displayed.

    Completion of registration

How to add electricity contract
(Customers with multiple contracts)

Customers with multiple contracts can register multiple contracts in one account (email address).
If you have only one contract, please proceed to "2. Application for Monthly Energy Saving Course".

  1. Click "Add/Cancel Contract Information" in the account menu on the top right of the top page.

    Click "Add/Cancel Contract Information" in the account menu on the top right of the top page.

  2. Enter the Customer number of the contract to be added, the Customer name of the contract (kana), and the address of the place of use, and press the "Add" button.

    ❷ Enter the Customer number of the contract to be added, the name of the Customer name (Kana), and the address of the place of use, and press the "Add" button.
2

Application for participation in monthly power saving course

  1. After logging in to the Kyuden Web Statement Service, a power saving program popup will appear. Press the popup.

    After logging in to the Kyuden Web Statement Service, a power saving program popup will appear. Press the popup.

  2. Press the "Proceed to Apply for Monthly Power Saving Course" button and follow the instructions displayed on the screen to apply.

    Press the "Proceed to Apply for Monthly Power Saving Course" button and follow the instructions displayed on the screen to apply.
3

Present participation benefits

2,000 yen discount on electricity bills for February or March 2023
* Please check the usage details of the Kyushu Electric Online Statement Service for participation benefits.

Present participation benefits

Step 2​ ​December to March

4

Implemented power saving initiatives

During the period of use from January to March 2023, we will implement energy saving efforts!

5

Receive achievement benefits (discounts on electricity bills)

If you succeed in reducing your electricity consumption by 3% or more compared to the same month of the previous year, you will receive a 1,000 yen discount on your electricity bill for the next month!

* Discounts are given as a benefit of the government's power saving promotion project.

* Please check the usage details of the Kyuden Web Statement Service for achievement benefits.

* Please check here for the concept of power saving.

* If there is no record for the same month of the previous year, please check here.

* If you apply after January 2023, the achievement benefits for January and February 2023 will be presented at the rate for March.

Receive achievement benefits (discounts on electricity bills)

The power saving results will be sent to the e-mail address registered in the Kyuden Web Statement Service.

6

We present lottery privilege

・A digital gift of 1,000 yen will be given to 10,000 people by lottery from customers who succeeded in saving electricity by 3% or more compared to the same month of the previous year in any one month from January to March 2023 in Step ④. Present (around May 2023)
・The lottery will be held with one lottery for the month in which power saving was successful (January to March 2023, three lots if all power saving is successful)

* The announcement of the winner will be replaced with the announcement of the digital gift.

デジタルギフトは、九電Web明細サービスに会員登録いただいたメールアドレス宛に「my.kyuden-meisai@kyuden.co.jp」のメールアドレスからお送りします。
再送はできかねますので、あらかじめ本アドレスからのメールが受信できるよう設定をお願いします。

"Monthly Power Saving Course"
Program overview

Participants

Those who can continuously participate in power saving during the winter season (December 1, 2022 (Thursday) to March 31, 2023 (Friday)) and meet all of the following.

① Be a member of the Kyuden Web Statement Service

(2) You are subscribed to one of the following price plans

  • ● SMART-FAMILLY-PLAN
  • ● SMART-FAMILLY-PLAN [gas set]
  • ● SMART-BUSSINESS-PLAN
  • ● SMART-BUSSINESS-PLAN [gas set]
  • ● JAL Electric B
  • - JAL Electric C
  • DENKA-DE-NIGHT-SELECT
  • ● JYURYO-DENTO A
  • ● JYURYO-DENTO B
  • JYURYO-DENTO C
  • Lights KIJIBETSU-DENTO
  • ● JIKANTAIBETSU-DENTO
  • ● PEAK-SHIFT-DENTO
  • ● KOFUKARITSUGATA-DENTO-PLAN
  • TEIATSU-DENRYOKU
  • TEIATSU-KIJIBETSU-DENRYOKU-PLAN

*Customers in areas subject to the supply agreement for remote islands are not eligible.

* Contracts that do not have a meter installed are not eligible.

Participation application period

Until January 31, 2023 (Tuesday)

Privilege

Participation benefits:
2,000 yen discount on electricity bills for February or March 2023

Achievement benefits:
・For the electricity bill for January 2023 to March 2023, if the daily electricity usage for the current month is reduced by 3% or more compared to the same month of the previous year, the electricity bill for the next month will be 1,000 yen. discount

・If you apply after January 2023, the achievement benefits for January and February 2023 will be presented at the rate for March.

・Furthermore, 10,000 people will receive a digital gift worth 1,000 yen by lottery if they succeed in saving electricity for one month from January to March 2023.

・Regarding the lottery, the month in which power saving was successful will be counted as one lottery (three lots if all of January to March 2023 are successful in power saving).

Participation conditions
  • Customers' personal information (Customer name, address, telephone number, Customer number, Electric supply ID number, electricity consumption, and other information necessary for granting power saving benefits) related to supply and demand contracts will be It is necessary to agree to provide it to the secretariat of measures to promote efficient use of electricity (hereinafter referred to as the “secretariat”). Customers are deemed to have agreed to participate in this program.
    The secretariat will use the customer's personal information to the extent necessary for the administrative work of this business.
  • Participation benefits are limited to once per demand point during the participation application period. Participation benefits for participation in this program cannot be granted to those who have received participation benefits for the power saving program based on this project from other retail electricity business operators.
  • If the secretariat determines that there is a possibility of fraudulent acquisition of benefits (receipt of benefits more than once from multiple business operators, including the Company), promptly respond to requests from the Company to confirm the status of participation, etc. you need to In addition, if it is discovered that the member has obtained benefits illegally, we will promptly respond to our request for a refund of the amount equivalent to the benefit.
Other consent matters
  • We may send an email requesting power saving to the email address that you registered prior to using the Kyuden Web Statement Service, especially when supply and demand is tight.
  • The purpose of this program is to help you save electricity this winter, and if we determine that you have registered for this program under a contract that does not plan to use electricity during the winter, we will not be able to grant participation benefits or achievement benefits. There are cases.
  • If you cancel your electricity contract or switch to another company after registering for this program, you may not be able to grant participation benefits and achievement benefits.
  • In addition to the above, if we and the secretariat determine that it is inappropriate after the participation benefits are granted, we may ask you to return the benefits.
  • The contents of this program are subject to change without notice.
    In that case, even if the content of the change is an important matter such as the content of the benefits, you will be asked to consent to the change by email from the Company or notification and posting on the Company's website.
  • Please check your monthly billing statements to see if you have successfully saved electricity and received a discount on your electricity bill.
  • In relation to this program, the Company shall not be liable for any damages incurred by the customer due to reasons attributable to the Company, except in the case of intentional or gross negligence on the part of the Company.
  • The customer is responsible for communication charges and other expenses related to applying for this program and making inquiries.
  • デジタルギフトに関する注意事項
    ・デジタルギフトは、九電Web明細サービスに会員登録いただいたメールアドレス宛に「my.kyuden-meisai@kyuden.co.jp」のメールアドレスからお送りします。
    再送はできかねますので、あらかじめ本アドレスからのメールが受信できるよう設定をお願いします。
    ・賞品の利用には、スマートフォンが必要となります。
    ・デジタルギフトの選択及び使用には有効期限がございます。デジタルギフト画面より必ずお確かめください。
    また、有効期限が切れた場合は、いかなる理由においても再発行はできません。また、ギフト選択後にギフトの変更はできません。
    ・交換先の各ブランドのギフト利用条件等については、各ブランドのギフト画面でご確認ください。
    ・賞品の換金・返品・交換は応じかねますので、あらかじめご了承ください。
    ・本デジタルギフトをインターネットオークション等で転売・譲渡することは、固く禁止いたします。
    転売・譲渡された特典によるトラブル等に関しては、当社では一切の責任を負いません。
    ・インターネット通信料・接続料はお客さまの負担となります。
    ・通信の際の接続トラブルにつきましては、責任を負いかねます。

FAQ

General program

  • What price plans can participate in the power saving program?

    [Peak time power saving course]
    Applies to JYURYO-DENTO B, SMART-FAMILLY-PLAN, SMART-FAMILLY-PLAN (Gas Set), DENKA-DE-NIGHT-SELECT, KIJIBETSU-DENTO, and JAL Denki B.

    *In addition, there are other participation conditions such as having a smart meter installed, so please see here for details.

    [Monthly power saving course]
    SMART-FAMILLY-PLAN, SMART-FAMILLY-PLAN [Gas Set], SMART-BUSSINESS-PLAN, SMART-BUSSINESS-PLAN [Gas Set], JAL Electricity B, JAL Electricity C, DENKA-DE-NIGHT-SELECT, JYURYO-DENTO A, JYURYO-DENTO B, JYURYO-DENTO C, KIJIBETSU-DENTO, JIKANTAIBETSU-DENTO, PEAK-SHIFT-DENTO, KOFUKARITSUGATA-DENTO-PLAN, TEIATSU-DENRYOKU, TEIATSU-KIJIBETSU-DENRYOKU-PLAN are eligible.

    * Contracts that do not have a meter installed are not eligible.

  • Can I apply in writing or by phone?

    We are very sorry, but we do not accept applications for participation in writing or by telephone.
    Please apply for the "Peak hour power saving course" from the Kyuden eco app, and for the "Monthly power saving course" from the Kyuden web statement service.

  • If I have multiple electricity contracts and participate in the power saving program, can I receive participation benefits for all contracts?

    Participation benefits will be given per demand point. If the demand point is different and the contract is subject to the power saving program, participation benefits will be presented for each contract.

    On the other hand, if you have multiple contracts for the same demand point, only one contract will be eligible for participation benefits.

  • If I participate in both the "Peak hour power saving course" and the "Monthly power saving course", can I receive both participation benefits?

    If you are eligible for both programs, you can participate in both programs.
    In addition, if you participate in both programs and wish to participate in the "Monthly Power Saving Course" (2,000 yen discount on electricity charges), you can charge PayPay points worth 2,000 yen, which is a benefit of participating in the "Peak Time Power Saving Course". Please don't.
    Once the card is charged, it cannot be canceled, so you will not be able to receive the "Monthly Energy Saving Course" participation benefit (2,000 yen electricity bill discount).

  • I participated in a power saving program with another power company and received participation benefits, but if I switch to Kyushu Electric Power and participate in the power saving program, can I still receive participation benefits?

    If you have already received participation benefits from another company, you will not be eligible for participation benefits for our programs.

Peak power saving course

  • I have already registered as a member of KIREI-LIFE-PLUS, but do I need to register again for the Kyuden Web Statement Service?

    Customers who have already registered as members of KIREI-LIFE-PLUS and who meet the following conditions can apply to participate in the power saving program from the Kyuden eco app.
    (Click here for how to download the Kyuden eco app)

    Participation conditions for the Kyuden eco app
    1. You must have one KIREI-LIFE-PLUS electricity contract registered.
    2. The above electricity contract is remotely read by a smart meter (our company can obtain usage data every 30 minutes).
    Check your smart meter here
    3. The rate plan for the above electricity contract must be one of the following
    ● JYURYO-DENTO B
    ● SMART-FAMILLY-PLAN
    ● SMART-FAMILLY-PLAN [gas set]
    Lights KIJIBETSU-DENTO
    DENKA-DE-NIGHT-SELECT
    ●JAL Denki B

  • How can I check if it is a smart meter?

    You can check the details from "Contract Information" on the Kyuden Web Statement Service.

    *Even if it is displayed as a smart meter, it may not be available depending on the presence or absence of communication functions. Click here for confirmation from the appearance of the instrument

    How can I check if it is a smart meter?
  • How do you save electricity with the Kyuden eco app?

    The Kyuden eco app is an app that allows you to participate in the "Energy Saving Challenge" during the time period notified by us in advance.
    When conducting the "Energy Saving Challenge", the app will inform you of the time period for the challenge on the day before the challenge.

    Before the start of the challenge, customers must indicate their intention to participate on the app and save electricity during the challenge time.

    Two days after the challenge date (around 12:00), the app will inform you of the "success/failure" of the challenge.

  • What should I do to succeed in the "Power Saving Challenge"?

    Success is achieved when a reduction of 0.01 kWh or more is achieved from the target set based on the customer's past electricity usage.

  • How are the goals of the "Electricity Saving Challenge" specifically set?

    The target is set based on the customer's past electricity usage at the time of application for the challenge (at the same time as the target time of the power saving challenge), and the specific calculation method is as follows.

    (If the challenge date is a weekday)
    Average of 4 days with high electricity usage out of 5 weekdays prior to that day

    (If the challenge date is a holiday [Saturdays, Sundays, and holidays])
    The average value for the two days with the highest electricity usage out of the three days before that day

  • I get an error message when I try to log into the app, what should I do?

    Please take the following actions according to the error message displayed.

    "I failed to login"

    • The login ID and password you entered may be incorrect.
    • Please check your Kyuden Web Statement Service or KIREI-LIFE-PLUS login ID and password, and try logging in again.

    "Electricity contract information is not registered"

    • Electricity contract information is not registered in the Kyuden Web Statement Service or KIREI-LIFE-PLUS.
      Please register one electricity contract information for the target plan of the Kyuden eco app on the Kyuden Web Statement Service or KIREI-LIFE-PLUS. After completing the registration of the electricity contract information, please try to log in to the Kyuden eco app again.

    "There are multiple electric contract information"

    • The condition for using the Kyuden eco app is that only one electricity contract information is registered on the Kyuden Web Billing Service or KIREI-LIFE-PLUS.
    • Please register as a new member separately from the existing Kyuden web statement service or KIREI-LIFE-PLUS member ID, and register one electricity contract information for the target plan of the Kyuden eco app for that member ID. This will allow you to use the app.

    *In the case of the Kyuden Web Statement Service, it is necessary to cancel the registration of the target electricity contract information from the existing member ID in advance.

    "Not eligible for service"

    • Electricity contracts registered with the Kyuden Web Billing Service or KIREI-LIFE-PLUS are not eligible for use with the Kyuden eco app and cannot be used.
    • Customers who cannot use the Kyuden eco app should consider participating in the "Monthly Power Saving Course".

    "Please try again"

    • Please check your Kyuden Web Statement Service or KIREI-LIFE-PLUS login ID and password, and try logging in again.
  • I can't charge the PayPay points I earned, what should I do?

    By tapping "Charge" on the gift screen of the Kyuden eco app by the deadline, the charge will be completed to your "PayPay account". After charging is completed, you can use it as PayPay points.

    If you are still unable to charge using the above methods, please contact PayPay Customer Support (https://support.paypay.ne.jp/consumerform/).

  • I currently have multiple contracts registered for the Kyuden Web Statement Service or KIREI-LIFE-PLUS, how can I use the Kyuden eco app?

    The condition for using the Kyuden eco app is that only one electricity contract information is registered on the Kyuden Web Billing Service or KIREI-LIFE-PLUS.

    Please register as a new member separately from the existing Kyuden web statement service or KIREI-LIFE-PLUS member ID, and register one electricity contract information for the target plan of the Kyuden eco app for that member ID. This will allow you to use the app.

    *In the case of the Kyuden Web Statement Service, it is necessary to cancel the registration of the target electricity contract information from the existing member ID in advance.

Monthly power saving course

  • How to save electricity successfully

    It will be a success if the electricity consumption for January, February, and March 2023 can be reduced by 3% compared to the same month of the previous year.
    In addition, in order to make an accurate comparison when the number of days used differs, the comparison is based on the "average daily usage".

    The average daily usage is the "power consumption per day" calculated by dividing the total power consumption in each month by the number of days of use in each month. (Rounded to the second decimal place)

  • What happens if there is no record for the same month of the previous year due to moving etc.?

    If we cannot confirm the amount of usage in the same month of the previous year, we will judge the achievement of power saving based on the amount of usage in the previous month.

    For customers whose first bill is January 2023, please participate in the power saving program from February.
    For customers whose first bill is February 2023, please participate in the power saving program only for March.

  • How do you determine if the power saving achievement benefit has been successful?

    Determined by the following formula.

    {(Average daily usage in the target month/Average daily usage in the same month of the previous year) - 1} x 100 = reduction rate (rounded down after the decimal point)

    * Each average daily usage is the value obtained by dividing the total power usage for each month by the number of days of usage (rounded to the second decimal place).
    * If there is no record for the same month of the previous year, it will be judged by comparing with the previous month.
    * If there is no performance for the previous month, it will not be eligible.
    * If the applicable month has a daily rate due to moving, etc., it is not eligible.

  • How can I check if the power saving was successful?

    Please check the year-on-year comparison (or month-to-month comparison) of "Daily Average Usage" on the usage details screen of the Kyuden Web Statement Service.

    * Average daily usage will be displayed to the first decimal place from January 2023.

    How can I check if the power saving was successful?

    Please note that for the digital gift that will be presented by lottery among those who have successfully saved electricity, we will notify you of winning by sending the gift to the email address registered on the Kyuden Web Statement Service.

  • The electric water heater is contracted as "SHINYA-DENRYOKU" separately from the light contract for lighting, etc. Is it subject to the power saving program?

    Late-SHINYA-DENRYOKU is not covered by the power saving program.

  • If I have multiple contracts covered by the Monthly Energy Saving Course, do I need to apply for each contract?

    No need to apply for each contract. By January 31, you can apply for the "Monthly Energy Saving Course" and add the target contract to the Kyuden Web Statement Service account you applied for.

  • How will I receive my digital gift in the raffle?

    「my.kyuden-meisai@kyuden.co.jp」のメールアドレスからお送りします。
    再送はできかねますので、あらかじめ本アドレスからのメールが受信できるよう設定をお願いします。

  • I didn't receive my digital gift, what should I do?

    以下の問合せ窓口までお電話にてご連絡ください。
    節電プログラム問合わせ窓口:
    050-6622-2014

節電プログラム問合わせ窓口 050-6622-2014

[Reception hours: Weekdays (Mon-Fri) 9:00-17:00]

※Reception of power saving program participation application over the phone
We do not.

Please check our website
Please apply online.

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