Acer Aspire One AO756 Service Guide

AO756V5-171

S E R V I C E G U I D E G U I D E

Table of Contents

Chapter 1. Hardware Specifications and ConfigurationsFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15Specifications Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Chapter 2. System UtilitiesBIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Navigating the Bios Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Miscellaneous Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

HDD/BIOS Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21Unlocking the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21Clearing the Password Check and BIOS Password . . . . . . . . . . . . . . . . . . . . 2-23

Crisis Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25When to Use the Crisis SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Creating a USB Flash Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Using the Crisis Utility Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Chapter 3. Jumper and Connector LocationsMainboard Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Mainboard Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3LED Board View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4IO Board View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5HDD Board View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6Clear CMOS Jumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Chapter 4. TroubleshootingGeneral Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4LCD Picture Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6Internal Keyboard Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

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Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11USB Failure (USB 2.0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12Wireless/BT Function Test Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-132-in-1 Card Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14Unit Thermal Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15Cosmetic Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Chapter 5. Service and MaintenanceIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Battery Pack Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Dummy Card Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Dummy Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10Base Door Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Base Door Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13HDD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15HDD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16HDD Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17HDD Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21Fan Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23DIMM Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25DIMM Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26WLAN Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29Upper Case Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31Upper Case Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36Mainboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41IO Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43IO Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45LED Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47LED Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49Speaker Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51Speaker Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53Keyboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55Keyboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57Touchpad Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59Touchpad Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61Thermal Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63Thermal Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64LCD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69DC-In Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72DC-In Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76LCD Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78

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LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82CCD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86CCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87LCD Panel Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88LCD Panel Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89Microphone Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-90Microphone Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91WLAN Antenna (Main) Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92WLAN Antenna (Main) Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94WLAN Antenna (Auxiliary) Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-96WLAN Antenna (Auxiliary) Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97

Chapter 6. FRU (Field Replaceable Unit) ListExploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Main Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3Lower Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5Upper Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8HDD Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Chapter 7. Test Compatible ComponentsMicrosoft® Windows® 7 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

AO756 / V5-171 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Chapter 8. Online Support InformationIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

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Revision HistoryPlease refer to the table below for the updates made on this service guide.

Service guide files and updates are available on the Acer/CSD website. The information in this guide is subject to change without notice.

CopyrightCopyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

DisclaimerThe information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.Intel is a registered trademark of Intel Corporation, Inc.Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Date Chapter Updates

iv

ConventionsThe following conventions are used in this manual:

The following typographical conventions are used in this document:

• Book titles, directory names, file names, path names, and program/process names are shown in italics.

Example:

the DRS5 User's Guide/usr/local/bin/fdthe /TPH15spool_M program

• Computer output (text that represents information displayed on a computer screen, such as menus, prompts, responses to input, and error messages) are shown in constant width.

Example:[01] The server has been stopped

• User input (text that represents information entered by a computer user, such as command names, option letters, and words) are shown in constant width bold. Variables contained within user input are shown in square brackets ([ ]).

Example:At the prompt, type run [file name] -m

• Keyboard keys are shown in bold italics.

Example:After entering data, press Enter.

• Screen output (text that represents information displayed on the system, such as menus, prompts, responses to input, and error messages) are shown in bold.

Example:On the main menu, select OK.

WARNING:Indicates a potential for personal injury.

CAUTION:Indicates a potential loss of data or damage to equipment.

IMPORTANT:Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

NOTE:Gives bits and pieces of additional information related to the current topic.

v

General Information

This Service Guide provides all technical information relating to the basic configuration for Acer's global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capabilities). These localized features are not covered in this generic service guide. In such cases, contact your regional offices or the responsible personnel/channel to provide you with further technical details.

When ordering FRU parts:Check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it may not be noted in this printed service guide.

For Acer-authorized service providers:Your Acer office may have a different part number code than those given in the FRU list of this printed service guide. The list provided by your regional Acer office must be used to order FRU parts for repair and service of customer machines.

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CHAPTER 1

Hardware Specifications and Configurations

Hardware Specifications and Configurations . . . . . . . . . . . . . . . . .1-2Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15Specifications Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Hardware Specifications and Configurations

FeaturesThe following is a summary of the computer’s many features:

Operating System

• Genuine Windows® 7 Starter (32-bit)

• Genuine Windows® 7 Home Basic (64-bit)

• Genuine Windows® 8 (32-bit/64-bit)

Platform

• Mobile Intel® HM77/70 Express Chipset

• Intel® Core™ i7-3667U Dual Core processor (3 MB L3 cache, 2.0GHz with Turbo Boost up to 3.20GHz, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache

• Intel® Core™ i5-2467M / i5-3317U Dual Core processor (3 MB L3 cache, 1.60GHz / 1.70GHz with Turbo Boost up to 1.15GHz / 2.40GHz, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache

• Intel® Core™ i3-2367M / i3-2377M / i3-3217U Dual Core processor (3 MB L3 cache, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache

• Intel® Pentium™ 967 / 987 Dual Core processor (2 MB L3 cache, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache

• Intel® Celeron™ 877 Dual Core processor (2 MB L3 cache, DDR3 1333 MHz, 17 W), supporting Intel® 64 architecture, Intel® Smart Cache

System MemoryDual-channel DDR3 SDRAM support:

• Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules

Display• 11.6” HD 1366 x 768 resolution

• LED-backlight TFT LCD

• Mercury-free, environment-friendly

• 16:9 aspect ratio

Hardware Specifications and Configurations 1-2

Privacy Control• BIOS user, supervisor, HDD passwords

• Kensington lock slot

Storage Subsystem• Hard Disk Drive

320/500GB or larger

• 2-in-1 card reader, supporting:

Secure Digital™ (SD) Card, MultiMedia Card™ (MMC)

Graphics• Dual independent display support

• 16.7 million colors

• External resolution / refresh rates:

HDMI® port up to 1920 x 1080: 60 Hz

• MPEG-2/DVD decoding

• WMV9 (VC-1) and H.264 (AVC) decoding

• HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support

Audio Subsystem• High-definition audio support

• Two built-in stereo speakers

• MS-Sound compatible

• Built-in microphone

1-3 Hardware Specifications and Configurations

Communication

Webcam

• High-definition Camera

WLAN

• 802.11 b/g/n

• 802.11 a/g/n+BT4.0 combo module

WPAN

• Bluetooth® 4.0

LAN

• Gigabit Ethernet, Broadcom BCM57785 (LAN + Card Reader)

Dimensions and Weight

Dimension

• 285 (L) x 202 (W) x 20.95 (H) mm (11.22 x 7.95 x 0.82 inches)

Weight

• 1.4 kg (3.09 lbs.) with 4-cell battery pack

Power Adapter and Battery• ACPI 2.0 CPU power management standard: supports Standby and Hibernation

power-saving modes

Battery

• 37W 2500mAh 4-cell Li-Polymer battery pack

• Battery life: 5.2 hours for V5-171; 4.2 hours for AO756 @MM07 utility

• ENERGY STAR®

Power Adapter

• 40W / 19V AC adapter

• Voltage range/frequency: 100 ~ 240V AC, 50/60 Hz


I/O Ports• 2-in-1 card reader

• One USB 3.0 port with Two USB 2.0 ports for V5-171

• Three USB 2.0 ports for AO756

• HDMI® port with HDCP support

• Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for Acer smart handhelds

• Ethernet (RJ-45) port

• DC-in jack for AC adapter

• One VGA port (D-sub), 15-pin

• One Kensington Lock

Special Keys and Controls

Keyboard

• 84 / 85 / 88-key Fine Tip keyboard

• International language support

Touchpad

• Multi-gesture touchpad, supporting four-finger scroll, pinch, rotate, accidental cursor jumps, page flipping

Environment

Temperature

• Operating: 0º C to 40º C

• Non-operating: -20ºC to 85ºC

Humidity (non-condensing)

• Operating: 8% to 90%

• Non-operating: 5% to 95%

Warranty• One-year International Travellers Warranty (ITW)

Optional Accessories• 1/2/4 GB DDR3 soDIMM module

• 40W / 19V AC adapter

• 4-cell Li-ion battery pack


Notebook Tour

Top View

Figure 1:1. Top View

# Icon Item Description

1 Webcam Web camera used for video communications.

2 Microphone Receives audio input for sound recording or voice chatting.

3 Power Button Press to turn on the system.

4 Touchpad Touch-sensitive pointing device that functions like a computer mouse.

5 Keyboard Use to enter data into the computer.

6 Display Screen Also called Liquid-Crystal Display (LCD) screen, displays computer output.

1

6

5

4

3

2


Front View

Figure 1:2. Closed Front View


12-in-1Card Reader

Insert a memory card such as Secure Digital (SD) and MultiMedia Card (MMC) for external storage.

NOTE: Only one card can be inserted at a time.

2

Power Indicator

Indicates the computer power status:• Off: System is off.• Blue: System is on.• Amber (flashing): S3 state

Battery Indicator

Indicates the computer battery status:• Amber (flashing): Battery low.• Amber: Battery is charging.• Blue: Battery is fully charged.

21

MULTIMEDIACARD


Left View

Figure 1:3. Left View


1 Ethernet (RJ-45) Port Connects to an Ethernet 10/100/1000-based network.

2 VGA Port Connects to a VGA cable for external video output.

3 Air Vents

Use for air flow.

CAUTION: Do not cover the air vents.

4 HDMI Port Supports high-definition digital video connections.

5 USB PortsConnects to USB 2.0 devices (AO756).Connects to USB 3.0 devices (V5-171).

1 2 3 4 5


Right View

Figure 1:4. Right View


1 Headset Jack Connects to a headset.

2 USB Ports Connects to USB 2.0 devices.

3 DC-In Jack Connects to an AC adapter.

4 Kensington Lock Slot

Connects to a Kensington-compatible computer security lock.

NOTE:Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available.

31 42


Base View

Figure 1:5. Base View


1 Battery Bay Houses the computer battery pack.

2 Battery Release Latch

Insert a suitable tool into the latch and slide to release the battery.

3 Base Door Houses the computer HDD, main memory, and antenna module.

3

1

2


Touchpad Basics

Figure 1:6. Touchpad

Using the Touchpad NOTE:

• The touchpad is sensitive to finger movements; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad sensitiveness.

• When using the touchpad, keep the touchpad and your fingers dry and clean.

Below is a description of basic touchpad operations:

Table 1:1. Touchpad Operations

# Item Description

1 TouchpadMove your finger across the touchpad to move the cursor. Tapping on the touchpad is the same as clicking the left mouse button.

2 Left ButtonPress the left button to perform selection and execution functions. This button is equivalent to the left button on a mouse.

3 Right ButtonPress the right button to perform selection and execution functions. This button is equivalent to the right button on a mouse.

Function Touchpad Left Button Right Button

ExecuteTap twice (same speed as double-clicking a mouse button).

Quickly click twice.

Select Tap once. Click once.

Drag

Tap twice; on the second tap, rest your finger on the touchpad and drag the cursor.

Press and hold, then use your finger on the touchpad to drag the cursor.

Access context menu Click once.

2

1

3


Keyboard Basics

Figure 1:7. Keyboard

# Item Description

1 Caps Lock Key When Caps Lock is on, all alphabetic characters are typed in uppercase.

2 Fn Function Key Use with other key combinations to perform special functions.

3 Windows Key• Press to launch the Start menu. • When used with other keys, provides a variety of

functions. See Windows Key on page 1-13.

4 Application KeyPress to open the context menu of the current application. This key has the same effect as clicking the right mouse button.

1

2 3 4


Windows KeyThe table below shows the different functions that Windows key combinations can do:

Table 1:2. Windows Key Combinations

Key Combination Description

Opens or closes the Start menu.

+ <R> Opens the Run dialog box.

+ <M> Minimizes all windows.

<Shift> + + <M> Undo immunize all windows.

+ <F1> Shows the help window.

+ <E> Opens Windows Explorer.

+ <F> Searches for a file or folder.

+ <D> Shows the desktop.

+ <L>Locks the computer (if you are connected to a network domain), or switch users (if you are not connected to a network domain).

<CTRL> + + <F> Searches for computers (if you are on a network).

<CTRL> + + <TAB>Moves focus from the Start menu to the Quick Launch toolbar and to the system tray. Use the right and left arrow keys to move focus to items on the Quick Launch toolbar and the system tray.

+ <TAB> Cycles through programs on the toolbar.

+ <Pause Break> Displays the system properties dialog box.

+ <U> Opens Ease of Access Center (for Windows XP only).


HotkeysHotkeys or function key combinations can be used to access computer control functions such as screen brightness, volume, and multimedia playback controls.

Table 1:3. Hotkey Combinations

Function Key Combination Icon Description

Communication Switch <Fn> + <F3> Enables/disables wireless connectivity of

your computer.

Sleep <Fn> + <F4> Puts the computer in Sleep mode.

Display Toggle <Fn> + <F5>Switches the display output between the display screen, external monitor (if connected), and both.

Screen Blank <Fn> + <F6> Turns the display screen backlight off to save power. Press any key to return.

Touchpad Toggle <Fn> + <F7> Turns the touchpad on and off.

Speaker Toggle <Fn> + <F8> Turns the speaker on or off.

Num Lock <Fn> + <F11> Turns num lock on or off.

Scroll Lock <Fn> + <F12> Turns scroll lock on or off.

Volume Up <Fn> + Up key Increases audio volume.

Volume Down <Fn> + Down key Decreases audio volume.

Brightness Up <Fn> + Right key Increases screen brightness.

Brightness Down <Fn> + Left key Decreases screen brightness.

Home <Fn> + <Pg Up> Goes to the start of a line.

End <Fn> + <Pg Dn> Goes to the end of a line.

D2D Recovery <Alt> + <F10> Enter D2D recovery during POST


System Block Diagram

Figure 1:8. System Block Diagram

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Specifications TableComputer specifications

Item Metric Imperial

Dimensions

Length 285 mm 11.22 in

Width 202 mm 7.95 in

Height (front to rear) 20.95 mm 0.82 in

Weight (equipped with optical drive, flash drive, and battery) 1.4 kg 3.09 lbs

Input power

Operating voltage 18.55 V ~ 19.95V

Operating current 40W: 2.15A (Max)

Temperature

Operating(not writing to optical disc) 0ºC ~ 40ºC 32ºF ~ 104ºF

Operating(writing to optical disc) N/A N/A

Non-operating -20ºC ~ 85ºC -4º ~ 185ºF

Relative humidity

Operating 8% ~ 90%

Non-operating 5% ~ 95%

Maximum altitude (unpressurized)

Operating -15 m ~ 3,048 m -50 ft ~ 10,000 ft

Non-operating -15 m ~ 12,192 m -50 ft ~ 40,000 ft

Shock

Operating 60 g, 11 ms, half-sine

Non-operating 240 g, 2 ms, half-sine

Random vibration

Operating The adapter shall be subjected to 10 Hz to 60 Hz test at a level of peak 0.5G

Non-operating

A peak 2G acceleration shall be applied with a frequency swept from 7Hz to 50Hz.A peak 4G acceleration shall be applied with a frequency swept form 50 to 60Hz.


System Board Major Chips

Processor

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

Item Specification

Core logic Intel Panther Point-M PCH

VGA Intel integrated

LAN Broadcom BCM57785XB0KMLG QFN 68P E-LAN CTRL

USB 2.0 2 USB2.0 & 1 USB3.0

Super I/O controller N/A

Bluetooth & Wireless

Foxconn T77H365.00(Broadcom 43228+20702)Foxconn T77H348.02 WB222(Athors)LITE-ON (Broadcom 43228+20702)LITE-ON WCBN611AH-AA_WB222(Broadcom WB222)

Wireless LITE-ON(Atheros HB125)HON HAI(Broadcom 4313)

PCMCIA N/A

Audio codec Realtek ALC271X-VB6-CG

Item Specification

CPU Intel Sandy/Ivy Bridge Dual Core Processor

CPU package BGA1023

Core logic Intel Panther Point-M PCH

Chipset Intel HM77/70 Express Chipset

Item Metric Imperial


Processor Specifications

CPU Fan True Value Table (Tj=105)

Item CPU Speed Cores

Bus Speed(FSB/

DMI/QBI)

Mfg Tech

Cache Size Package Core

Voltage

Intel Celeron 877 1.4G dual 5GT/s 32nm 2MB BGA1023 0.7-1.2V

Pentium Dual Core 987 1.5G dual 5GT/s 32nm 2MB BGA1023 0.7-1.2V

Pentium Dual Core 967 1.3G dual 5GT/s 32nm 2MB BGA1023 0.7-1.2V

i5-2467M 1.6G dual 5GT/s 32nm 3MB BGA1023 0.7-1.2V

i3-2367M 1.4G dual 5GT/s 32nm 3MB BGA1023 0.7-1.2V

i3-2377M 1.5G dual 5GT/s 32nm 3M BGA1023 0.7-1.2V

i5-3317U 1.7G dual 5GT/s 22nm 3M BGA1023 0.7-1.2V



CPU Temp Fan Speed (RPM) SPL Spec (dBA)

50 3400 25

57 3700 28

64 4100 31

71 4700 34

78 5200 37

85 5400 40

Pro-hot: On= 104°C; OFF= 96°C

OS shut down at 105 °C; H/W shut down at 92 °C


CPU Fan True Value Table (Tj=100)

System Memory

CPU Temp Fan Speed (RPM) SPL Spec (dBA)

50 3400 25

57 3700 28

64 4100 31

71 4700 34

78 5200 37

85 5400 40

Pro-hot: On= 99°C; OFF= 91°C

OS shut down at 100 °C; H/W shut down at 92 °C

Item Specification

Memory controller Intel Sandy/IVY Bridge Processor

Memory size N/A

DIMM socket numberx 2 SocketChannel A DIMM 1Channel B DIMM 2

Supports memory size per socket 1GB/2GB/4GB

Supports maximum memory size Total 8GB

Supports DIMM type SODIMM

Supports DIMM Speed DDR3 1066/1333

Support DIMM voltage 1.5V

Supports DIMM package DDR3 SODIMM 204 Pin


Memory Combinations

Video Interface

BIOS

Slot 1 (MB) Slot 2 (MB) Total Memory (MB)

1024 1024 2048

2048 N/A 2048

1024 2048 3096

2048 2048 4096

4096 N/A 4096

2048 4096 6154

4096 4096 8192

Item Specification

Chipset N/A

Package N/A

Interface N/A

Compatibility N/A

Sampling rate N/A

Item Specification

BIOS vendor MXIC

BIOS Version 1.00

BIOS ROM type SPI

BIOS ROM size 4MB*1, 1MB*1

Features

• Insyde code base• Flash ROM 5 MB• Support Acer UI• Support multi-boot• Suspend to RAM (S3)/Disk (S4)• Various hot-keys for system control• Support SMBIOS 2.7, PCI2.3• DMI utility for BIOS serial number configurable• Support PXE• Support WinFlash• Wake on LAN from S3• Wake on LAN from S5 in AC mode• System information• Refer to Acer BIOS specification


LAN Interface

Keyboard

Item Specification

LAN Chipset Broadcom BCM57785XB0KMLG

LAN connector type RJ45

LAN connector location RJ45 on the left side

Features Supports 10/100/1000BASE-T full-duplex/half-duplex MAC

Item Specification

Type AF1S

Total number of keypads 84-US/85-UK /88-JA

Windows logo key Yes

Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes

Features

• Phantom key auto detect• Support independent pgdn/pgup keys• Support reverse T cursor keys• Factory configurable different languages by OEM customer


Hard Disk Drive (List all AVL components)

Item Specification

Vendor & Model Name

HTS543232A7A384ST320LT012ST320LT020WD3200LPVT-22G33T

HTS545050A7E380WD5000LPVT-22G33T

Capacity (GB)

320G 500G

Bytes per sector

512Bytes4096Bytes4096Bytes4096Bytes

4096Bytes4096Bytes

Data heads 2 2

Drive Format

Disks 1 2

Spindle speed (RPM)

5400RPM

Performance Specifications

Buffer size 8MB

Interface SATA

Fast data transfer rate (Mbits/sec, max)

3.0Gbits/s 3.0Gbits/s

Media data transfer rate(Mbytes/sec max)

124.25Mbytes/sec130.5Mbytes/s144 Mbytes/sec147 Mbytes/sec

125.5Mbytes/sec144 Mbytes/sec

DC Power Requirements

Voltage tolerance

5V


Super-Multi Drive Interface (N/A)

LED 11.6”

Item Specification

Vendor & Model name

Performance Specification

Transfer rate (KB/sec)

Buffer Memory

Interface

Applicable disc format

Loading mechanism

Power Requirement

Input Voltage

Item Specification

Vendor/Model name LCD AUO B116XTN04.0 (H/W:0A)

Screen Diagonal (mm) 293.8 mm

Active Area (mm) 256.125 mm x 144.0 mm

Display resolution (pixels) 1366 x 3(RGB) x 768

Pixel Pitch (mm) 0.1875 mm × 0.1875 mm

White Luminance (ILED=20mA) (Note: ILED is LED current)

200 typ. (5 points average_170 min. (5 points average)

Contrast Ratio 400 typ

Response Time 8 typ / 16 ms max

Power Consumption (watt) TBD (Include Logic and BLU power)

Weight 235 max

Physical Size include bracket (mm)

Electrical Interface 1 channel LVDS

Viewing Angle (degree)

Horizontal (Right) CR = 10 (Left)

Vertical (Upper) CR = 10 (Lower)

40 (Right) / 40 (Left) / 10 (Upper) / 30 (Lower) min.45 (Right) / 45 (Left) / 15 (Upper) / 35 (Lower) typ.

Min. Typ. Max.Length 277.5 278.0 278.5Width 167.5 168.0 168.5

Thickness - - 3.6


LED 11.6” (Con’t.)

Item Specification

Vendor/Model name LCD CMI N116BGE-L32





Luminance, wHITE 200 typ.

Contrast Ratio 500 typ

Response Time 8 typ / 12 ms max

Power Consumption 2.578W (max.)

Weight 215 max.







Min. Typ. Max.Horizontal w/o Bracket 267.5 268 268.5

Vertical with PCB 167.3 168 168.7

Vertical w/o PCB 157 157.5 158

Thickness - - 3.4


LED 11.6 (Con’t.)

Item Specification

Vendor/Model name AUO B116XW03 V2 (H/W:1B)





White Luminance (ILED=20mA) (Note: ILED is LED current)

200 typ. (5 points average_170 min. (5 points average)

Contrast Ratio 500 type

Response Time 8 ms type / 16 ms max

Power Consumption 2.9W max. (include Logic and BLU power)

Weight 235 max







Min. Typ. Max.Length 267.5 268.0 268.5Width 174 174.5 175

Thickness - - 3.6


LED 11.6” (Con’t.)

Graphics Controller and VRAM (N/A)

Item Specification

Vendor/Model name CMI N116BGE-L42





Luminance, wHITE 200 cd/m2 typ.

Contrast Ratio 500 type

Response Time 8 ms type / 16 ms max

Power Consumption 2.552W (max.)

Weight 215 max.







Item Specification

Graphics Controller Chip Integrated

Supports N/A

VRAM Chipset N/A

Memory Size N/A

Interface N/A

Min. Typ. Max.Horizontal w/o Bracket 267.5 268 268.5

Vertical with PCB 167.3 168 168.7

Vertical w/o PCB 157 157.5 158

Thickness - - 3.4


Supported Resolution (GPU: Include all supported resolution)

Bluetooth Interface (N/A)

Bluetooth Module

Resolution 16 bits 32 bits

640x480p/60Hz 16:9 V V

800x600p/60Hz 16:9 V V

1024x768p/60Hz 16:9 V V

1280x600/60Hz 16:9 V V

1280x720/60Hz 16:9 V V

1280x768/60Hz 16:9 V V

1360x768/60Hz 16:9 V V

1366x768/60Hz 16:9 V V

Legend: V = Supported; X = Not supported

Item Specification

Chipset

Data throughput

Protocol

Interface

Connector type

Supported protocol

Item Specification

Controller

Foxconn combo module with Broadcom43228+20702Foxconn combo module with AthorsLITE-ON combo module with Broadcom 43228+20702LITE-ON combo module with Broadcom WB222Intel combo module

Features BT4.0


Camera

Mini Card

3G Card (N/A)

Audio Codec and Amplifier

Audio Interface

Item Specification

Vendor and Model

• Chicony, CNFB1D921004970LH• Chicony, CNFB1D721004970LH• Lite-on, 11P2SF167• Lite-on, 12P2SF105• Suyin, HF1016-A21U-OV02• Suyin, HF1016-T821-HN01

Type HD

Item Specification

Number supported 2

Features 1 mini card slot (1 for WLAN & BT or WLAN)

Item Specification

Features N/A

Item Specification

Audio Controller Audio codec: Realtek ALC271X-VB6-CG

Item Specification

Audio Controller Realtek ALC271X-VB6-CG

Audio onboard or optional On board

Mono or Stereo Stereo

Resolution Support 16/20/24bit PCM

Compatibility HD audio Interface

Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling Rate)

Internal microphone Yes

Internal speaker/quantity Yes / (1W, 8 ohm speakers x2)


Wireless Module 802.11b/g/n

Battery

USB Port

Item Specification

Chipset Qualcomm Broadcomm

Data throughput

1 transmitter and 1 receiver allow data rates supporting up to 150 Mbps downstream and 150 Mbps upstream PHY rates.

• 802.11g: 54Mbps with fall back of 48, 36, 24, 18, 12, 9, 6Mbps

• 802.11b: 11Mbps with fall back rates of 5.5, 2, and 1Mbps

• 802.11n: HT20 (800ns GI): (MCS0-MCS7) 6.5M, 13M, 19.5M, 26M, 39M, 52M, 58.5M, 65M

Protocol 802.11 a/b/g/n

Interface PCI bus (mini PCI socket for wireless module)

Item Specification

Vendor & Model name SANYO AL12B32

Battery Type Li-ion

Pack capacity 2500 mAh

Number of battery cell 4

Package configuration 4S1P

Item Specification

USB compliance level USB2.0 / USB 3.0

Protocol EHCI / XHCI

Number of USB port(s)3 TotalMB: 1 for USB 2.0 or USB 3.0SB: 2 for USB 2.0

LocationJUSB1 on MB BOTJUSB1, JUSB2 on SB BOT

Output Current 2.0A


HDMI Port

AC Adapter

System Power Management

Item Specification

Compliance level HDMI 1.4

Data thoroughput Up to 16.7 million colors

Number of HDMI port(s) 1

Location JHDMI1 at the bottom

Item Specification

Input rating 40 W

Maximum input AC current 40 W: 1.2A at 100V

Inrush current No damage; meet fuse and bridge diode I²t de-rating specified

Efficiency Meet EPA 2.0 level V

Item Specification

Mech. Off (G3) All devices in the system are turned off completely.

Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely.

Working (G0/S0) Individual devices such as the CPU and hard disk may be power managed in this state.

Suspend to RAM (S3)

• CPU Set Power Down• VGA Suspend• Audio Power Down• Hard Disk Power Down• CD-ROM Power Down• Super I/O Low Power mode

Save to Disk (S4) Also called Hibernation Mode. System saves all system states and data onto the disc prior to power off the whole system.


Card Reader

System LED Indicator

System DMA Specification

Item Specification

Chipset BCM57785XA0KMLG

Package QFN68

Maximum supported size• SD, miniSD, microSD™• SDHC, miniSDHC, microSDHC• SDXC, microSDXC

Features2 in 1 card reader, supporting:• Secure Digital™ (SD) Card• MultiMediaCard™ (MMC)

Item Specification

Lock N/A

System state • Blue color solid on: System on• Blue color off: System off

Battery state

Charging• Amber solid on - Battery charging with AC• Blue color solid on - Battery full• Amber color blinking - Battery abnormal stop charging or

battery in low power stateDischarging

• Amber color blinking - Battery in critical low state• Amber color off - Discharging state

Hardware DMA System Function

DMA0 Not applicable

DMA1 Not applicable

DMA2 Not applicable

DMA3 Not applicable

DMA4 Direct memory access controller

DMA5 Not assigned

DMA6 Not assigned

DMA7 Not assigned

NOTE: Express Card controller can use DMA 1, 2, or 5.


System Interrupt Specification

Hardware IRQ System Function

IRQ0

IRQ1

IRQ2

IRQ3

IRQ4

IRQ6

IRQ7*

IRQ8

IRQ9*

IRQ10*

IRQ11

IRQ12

IRQ13

IRQ14

IRQ15

NOTE: *Default configuration, audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none.


System IO Address Map

I/O Address (hex) System Function (Shipping Configuration)

000 - 00F DMA controller no. 1 & PCI bus

010 - 01F Motherboard resources no. 1

020 - 021 Interrupt controller no. 1

022 - 024 Unused

025 - 03F Unused

02E - 02F Motherboard resources no. 2

040 - 05F System timer

044 - 05F Unused

060 Standard PS/2 Keyboard

061 System speaker

062 Microsoft ACPI-Compliant Embedded Controller no. 1

064 Standard PS/2 Keyboard

066 Microsoft ACPI-Compliant Embedded Controller no. 2

070 - 071 System CMOS/RTC

072 - 073 Motherboard resources no. 3

080 - 080 Motherboard resources no. 4

081-08F DMA controller no. 2

092 Motherboard resources no. 5

093 - 09F Unused

0A0 - 0A1 Interrupt controller no. 2

0B0 0B Motherboard resources no. 6

0C0 - 0DF DMA controller no. 3

0E0 - 0EF Unused

0F0 - 0FE Numeric data processor

0F2 - 3AF Unused

3B0 - 3BB

3BC - 3BF

3C0 - 3DF

3E0 - 3E1


System IO Address Specification (N/A)

I/O Address (hex) System Function (Shipping Configuration)

3E2 - 3FF

400-4CF

4D0-4D1

4D6

680-6FF

77A

840-847

C00-C01

C14

C50-C52

C6C

C6F

CD0-CDB

D00-FFFF

2000-207F

2000-207F

3000-30FF

3100-310F

3110-3117

3118-311F

3120-3123

3124-2127

FD60-FD63


CHAPTER 2

Diagnostic Utilities

System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Navigating the Bios Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

BIOS Flash Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Miscellaneous Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

HDD/BIOS Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21Unlocking the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Clearing the Password Check and BIOS Password . . . . . . . . . . . . . . . . . 2-23

Crisis Utility SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25When to Use the Crisis SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Creating a USB Flash Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Using the Crisis Utility Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

System Utilities

BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System).

The BIOS utility is pre-configured and optimized so most users do not need to run this utility. However, if configuration problems occur, you may need to run the BIOS utility.

To activate the BIOS Utility, press F2 during POST (power-on-self-test) when the “Press <F2> to enter Setup.” message is prompted on the bottom of screen.

To change the boot device without entering the BIOS utility, press F12 during POST to enter the multi-boot menu. In this menu, users can change the boot device without entering BIOS Setup Utility.

Navigating the Bios Setup UtilityThe BIOS utility has five menu options: Information, Main, Security, Boot, and Exit.To navigate through the menus options, perform the following:

• To choose a menu, use the left and right arrow keys.

• To choose an item, use the up and down arrow keys.

• To change the value of a parameter, press F5 or F6.

• A plus sign (+) indicates the item has sub-items.

• Press Enter to expand this item.

• Press Esc while you are in any of the menu options to go to the Exit menu.

• In any menu, you can load default settings by pressing F9. You can also press F10 to save any changes made and exit the BIOS Setup Utility.

NOTE:• Parameter values can be changed if enclosed in square brackets [ ]. Navigation keys for

a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this carefully when making changes to parameter values.

• System information is subject to specific models.

System Utilities 2-2

BIOSThe following is a description of the menu tabs found on the InsydeH20 BIOS Setup Utility screen.

NOTE:The screens provided are for reference only. Actual values may differ by model.

InformationThe Information tab displays a summary of the computer hardware information.

Figure 2:1. BIOS Information

Parameter Description

CPU Type Displays the CPU (Central Processing Unit) type.

CPU Speed Displays the speed of the system.

HDD Model Name Displays the model name of the HDD (hard disk drive) installed on primary SATA master.

HDD Serial Number Displays the serial number of the HDD installed on primary SATA master.

ATAPI Model Name Displays the ODD (optical disc drive) model name installed in the system.

System BIOS Version Displays the system BIOS version.

VGA BIOS Version Displays the VGA (video graphics array) firmware version.

Serial Number Displays the serial number of the unit.

F9 Setup Defaults F10 Save and Exit

F1Esc

HelpExit

Select ItemSelect Menu Enter

F5/F6Select Sub-MenuChange Values

InsydeH20 Setup Utility Rev. 3.7Main

CPU Type: Intel (R) Celeron (R) CPU 867 @ 1.30GHzCPU Speed: 1.30GHz

HDD0 Model Name: Hitachi HTS543232A7A384HDD0 Serial Number: E20B12C7CV196SATAPI Model Name: None

System BIOS Version: V0.0.4VGA BIOS Version: Intel V2130

Serial Number: 123456789Asset Tag Number:Product Name: A0756Manufacturer Name: AcerUUID: A0BB1CDD23EF45G678HIJK9LM012NOP3

Information Security ExitBoot

2-3 System Utilities

Asset Tag Number Displays the tag number of the system.

Product Name Displays the product name of the system.

Manufacturer Name Displays the system manufacturer.

UUID Displays the UUID (Universally Unique Identifier).



MainThe Main tab allows the user to set the system time and date, enable or disable boot option, and enable or disable recovery.

Figure 2:2. BIOS Main


System Time Sets the system time in 24-hour format.

System Date Sets the system date.

Total Memory Displays the total memory installed.

Video Memory Displays the video memory installed.

Quiet BootWhen enabled, displays the OEM (original equipment manufacturer) screen during system boot instead of the traditional POST screen.

Network Boot Enable or disable system boot from LAN (local area network).

F12 Boot Menu Enable or disable the use of boot menu during POST.

D2D Recovery Enable or disable disc-to-disc recovery by pressing Alt+F10 key during POST.

Wake on LAN Enable or disable system to wake up from LAN.

SATA Mode Select the SATA controller mode: AHCI or IDE.


F1Esc

HelpExit




System Time : [19:03:49]System Date : [01/01/2012]

Total Memory: 2048 MBVideo Memory: 128MB

Quiet Boot [Enable]Network Boot [Enable] F12 Boot Menu [Disable]D2D Recovery [Enable]Wake on LAN [Disable]SATA Mode [AHCI Mode]


This is the help of the [Hour:Minute:Second] f ie ld . Hour val idrange is f rom 0 to 23, Minute is f rom 0 to 59, Second is f rom 0 to 59. INCREASE/REDUCE : F6/F5.

I tem Specif ic Help


SecurityThe Security tab allows the user to configure and protect the computer from unauthorized use.

Figure 2:3. BIOS Security

NOTE:When prompted to enter the password, three attempts are allowed before system halts. Resetting the BIOS password may require the computer to be returned to the dealer.


Supervisor Password Is Displays “Set” if the supervisor password is set and “Clear” if the supervisor password is not set.

User Password Is Displays “Set” if the user password is set and “Clear” if the user password is not set.

HDD Password Is Displays “Set” if the HDD password is set and “Clear” if the HDD password is not set.

Set Supervisor Password Option to set the supervisor password.

Set User Password Option to set the user password. Enabled only when the supervisor password is set.

Set HDD Password Option to set the HDD password.

Password on BootEnable or disable the computer to prompt for the password on system boot. When disabled, the password is only prompted when entering the BIOS Setup Utility.


F1Esc

HelpExit




Supervisor Password Is: ClearUser Password Is: ClearHDD Password Is: Clear

Set Supervisor Password [Enter]Set User Password [Enter]Set HDD Password [Enter]

Password on Boot [Disabled]



Instal l or Change the password and the length of password must be greater orequal one word.


Setting a PasswordPerform the following to set the supervisor password:

1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears.

Figure 2:4. Set Supervisor Password

2. Type the password in the Enter New Password field.

NOTE:Passwords are not case sensitive and the length must not exceed 12 characters. The following characters may be used in a password.

IMPORTANT:Use care when typing a password. Characters do not appear on the screen.

3. Retype the password in the Confirm New Password field.

4. Press Enter. The Setup Notice dialog box appears.

Figure 2:5. Setup Notice

5. Press Enter to complete the password setting. After setting the supervisor password, the computer sets the Supervisor Password Is parameter to Set.

6. Press F10 to save changes and exit BIOS Setup Utility.

A - Z Alphabets A through Z (Not Case Sensitive)0 - 9 Numerical Characters

- Dash= Equal Sign[ Left Bracket] Right Bracket. Period, Comma; Semi-colon/ Slash\ Back-slash

Set Supervisor Password

Enter New Password [ ]Confirm New Password [ ]

Setup Notice

Changes have been saved.

[Continue]


NOTE:The same procedures apply in setting the user password and HDD password.

When the supervisor password is set, the Set User Password and Password on Boot parameters are enabled for users to configure.

Changing a PasswordPerform the following to change a password:

NOTE:Below are the procedures for changing the supervisor password. The same procedures apply in changing the user and HDD passwords.



2. Type the current password in the Enter Current Password field and press Enter.

3. Type the new password in the Enter New Password field and press Enter.

4. Retype the new password in the Confirm New Password field.

5. Press Enter. If the passwords match, the Setup Notice dialog box appears.


6. Press Enter to complete the password setting. The computer sets the Supervisor Password Is parameter to Set.



Enter Current Password [ ]Enter New Password [ ]Confirm New Password [ ]

Setup Notice


[Continue]


Removing a PasswordPerform the following to remove a password:

NOTE:Below are the procedures for removing the supervisor password. The same procedures apply in removing the user and HDD passwords.

When the supervisor password is removed, the user password is automatically removed.



2. Type the current password in the Enter Current Password field and press Enter.

3. Press Enter twice without typing anything in the Enter New Password and Confirm New Password fields. The Setup Notice dialog box appears.


4. Press Enter to complete the password setting. The computer sets the Supervisor Password Is parameter to Clear.



Enter Current Password [ ]Enter New Password [ ]Confirm New Password [ ]

Setup Notice


[Continue]


BootThe Boot tab allows the user to configure the order of boot devices used to load the operating system.

Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value.

Figure 2:10. BIOS Boot


F1Esc

HelpExit



InsydeH20 Setup Utility Rev. 3.7MainInformation Security ExitBoot


Use < > or < > to select a device, thenpress <F5> to move i t down the l is t , or <F6> to move i t up the l is t . Press <Esc> to escape the menu

Boot priority order:

1. HDD0 : Hitachi HTS543232A7A3B42. ATAPI CDROM : 3. USB FDD :4. Network Boot : BRCM MBA Slot 0400 v15.0.115. USB HDD : 6. USB CDROM :


ExitThe Exit tab allows the user to save or discard changes and quit the BIOS Setup Uitility.

Figure 2:11. BIOS Exit


Exit Saving Changes Save the changes and exit the BIOS utility.

Exit Discarding Changes Exit the BIOS utility without saving the changes to the system.

Load Setup Defaults Load the default values of all setup items.

Discard Changes Load the previous values of all setup items.

Save Changes Save all changes to the system.


F1Esc

HelpExit





Exit System Setup and save your changes.

Exit Saving ChangesExit Discarding ChangesLoad Setup DefaultsDiscard ChangesSave Changes


BIOS Flash UtilitiesBIOS Flash memory updates are required for the following conditions:

• New versions of system programs• New features or options• Restore a BIOS when it becomes corrupted.

Use the Flash utility to update the system BIOS Flash ROM.

Perform the following to run a BIOS Flash update:

1. Prepare a bootable USB HDD/FDD.

2. Download and copy the Flash utilities to the bootable USB HDD/FDD.

BIOS Flash may be performed by one of the following:

• DOS Flash Utility• WinFlash Utility

NOTE:• If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.

See Creating a USB Flash Crisis Disk on page 2-25.

• Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used

• Use an AC adaptor power supply when running BIOS Flash utility. If the battery pack does not contain power to finish loading BIOS Flash, do not boot the system.

• Flash utility has auto execution function.


DOS Flash Utility

NOTE:Plug the AC power adaptor to a power source before performing the DOS Flash Utility.

Perform the following to use the DOS Flash Utility:

1. In Windows OS, unzip the compressed BIOS ROM package (e.g. in this case, “Q1VZC102.zip”).

2. Copy the folder “Q1VZC102” to the root directory of the DOS-bootable USB flash disk.

Figure 2:12. Copy Folder to USB Disk

3. Reboot the system and press F2 during boot to enter the BIOS Setup Utility.

4. Select Boot menu to modify the boot priority order.

5. Move the USB HDD to position 1 (refer to Boot on page 2-10).

Figure 2:13. Changing the BIOS Boot Priority Order

BIOS.bat

Q1VZC102.bin

Q1VZC102

Q1VZC102.zip


F1Esc

HelpExit





Use < > or < > to select a device, thenpress <F5> to move i t down the l is t , or <F6> to move i t up the l is t . Press <Esc> to escape the menu

Boot priority order:

1. HDD0 : Hitachi HTS543232A7A3B42. ATAPI CDROM : 3. USB FDD :4. Network Boot : BRCM MBA Slot 0400 v15.0.115. USB HDD : 6. USB CDROM :


6. Insert the USB HDD and reboot the computer in DOS mode.

7. If necessary, execute the “dir” command to find the batch file.

Figure 2:14. Execute DIR

8. At the command prompt, execute “BIOS.bat” and press Enter to update BIOS.

Flash process begins.

Figure 2:15. Updating Flash BIOSOnce Flash BIOS is complete, the utility automatically updates EC.

Figure 2:16. Updating EC

C:\Q1VZC102\DOS>dir

Volume in drive C is USB_8GB Volume Serial Number is 3666-33A4 Directory of C:\Q1VZC102\DOS

.

.. FLASHIT

EXE

<DIR> <DIR>

102,912

03-27-2012 03-27-2012 07-19-2011

18:46 . 18:46 .. 17:49 FLASHIT.EXE

BIOS BAT Q1VZC102 BIN

338 4,194,304

03-30-2011 03-30-2010

13:15 BIOS.BAT 17:37 Q1VZC102.BIN

3 file(s) 2_dir(s)

4,297,554_bytes 2,524,848,128_bytes_free

C:\Q1VZC102\DOS>_

C:\Q1VZC102\DOS>BIOS.bat

Please do not remove the AC power!

Insyde_Flash_Utility_for_InsydeH2O _Version 1.5o

Initializing

File_loading 100_%

Current BIOS Model name : Q1VZC New BIOS Model name : Q1VZC

Current BIOS version: V1.01 New BIOS version: V1.02

_Updating Block at FFFFF000


Please do not remove the AC power!

Insyde_Flash_Utility_for_InsydeH2O _Version 1.5o

Initializing

File_loading 100_%

Current BIOS Model name : Q1VZC New BIOS Model name : Q1VZC

Current BIOS version: V1.01 New BIOS version: V1.02

_UpdatingFlash Complete!Start EC update

Block at FFFFF000


The system restarts automatically when finished.

IMPORTANT:• Ensure the AC power adaptor is connected to the power source.

• If the Warning message below is shown, check if the AC power adaptor is properly connected or not.

Figure 2:17. Warning Message• Do not disconnect the AC power adapter.

C:\>cd Q1VZC102\DOS


Warning: No AC Connected This process requires AC power to avoid an accidental power-off during an update.

C:\Q1VZC102\DOS>


WinFlash Utility

NOTE:Plug the AC power adaptor to a power source before performing the WinFlash Utility.

Perform the following to use the WinFlash Utility:

1. Boot into Windows OS and search for WinFlash Utility file.

Figure 2:18. Browsing for WinFlash Utility

2. Double-click on the utility file.

Figure 2:19. Initializing WinFlash Utility

3. A message is displayed. Click OK to continue.

Figure 2:20. Warning Message

Q1VZC102


After click OK, it will auto flash BIOS and EC.

Figure 2:21. Updating Flash BIOS When flashing is complete, WinFlash will close all AP and restart the system.

CAUTION:• Do not turn off the computer during the Flash process.

• Do not put the system into standby or hibernation mode.

• Do not launch other applications.

• Do not press the Power button, open/close the lid, dock/undock the system, insert or remove USB, 1394, or PC card.


Winflash Error and Warning Messages• If the AC adapter is not plugged in before Winflash starts, the following message is

shown:

Figure 2:22. AC Detect Error Message

• After executing Winflash, if the AC adapter is not plugged and the battery power is low, the following message is shown:

Figure 2:23. Battery Power Warning Message

• Check the BIOS ROM file size. If the BIOS ROM file size is different from the ROM part size, the following message is shown:

Figure 2:24. BIOS ROM File Size Error Message


Miscellaneous Tools

Using DMI ToolsThe DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM and used

in the DMI pool for hardware management.

When the BIOS shows Verifying DMI pool data, it is checking that the table correlates

with the hardware before sending it to the operating system (Windows, etc.).

To update the DMI Pool, perform the following:

1. Boot from DOS.

2. At the command prompt, execute dmitools [argument] [string] with one of the following arguments:

• /r ==> Read DMI information from memory

• /wm ==> Write Manufacturer Name to EEPROM (max. 16 characters)

• /wp ==> Write Product Name to EEPROM (max. 16 characters)

• /ws ==> Write Serial Number to EEPROM (max. 22 characters)

• /wu ==> Write UUID to EEPROM (ignore string)

• /wa ==> Write Asset Tag to EEPROM (max. 32 characters)

The following examples show the commands and the corresponding output information:

1. Read DMI Information from Memory:Input:

dmitools /r

Output:

Manufacturer (Type1, Offset04h): Acer

Product Name (Type1, Offset05h): V5-171 (for Core i CPU)

AO756 (for PDC/ICP)

Serial Number (Type1, Offset07h): 01234567890123456789

UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx- xxxxxxxxxxxx

2. Write Product Name to EEPROMInput:

dmitools /wp V5-171

3. Write Serial Number to EEPROMInput:

dmitools /ws 01234567890123456789


4. Write UUID to EEPROM (Create UUID from Intel WFM20.pdf)Input:

dmitools /wu

5. Write Asset Tag to EEPROMInput:

dmitools /wa Acer Asstag

NOTE:When running examples 2 ~ 5, restart the system to make the new DMI data effective.


HDD/BIOS PasswordThis section provides details about unlocking HDD password and removing the BIOS passwords.

Unlocking the HDD

NOTE:If the HDD password is incorrectly entered three times, the HDD is locked and the Harddisk Security dialog box appears.

Figure 2:25. Password Error Status

Perform the following to unlock the HDD:

1. On the Harddisk Security dialog (Figure 2:26), press Enter to continue. The Select Item dialog box appears.

Figure 2:26. Select Item

2. Use the ↑ and ↓ keys to highlight Enter Unlock Password and press Enter. The Enter Unlock Password dialog box appears.

Figure 2:27. Enter Unlock Password

3. Take note of the generated key code. In Figure 2:28 example, the key code is 54986933.

NOTE:A separate computer is required to generate the unlock password.

4. On the separate computer, boot to DOS.

Harddisk Security

Primary Master TOSHIBA MK3252GSX Lock

Select Item

Enter Unlock PassowrdSystem continue

Enter Unlock Password (Key: 54986933)


5. Execute UnlockHD.exe to generate an unlock password.Use the following command: UnlockHD [key code] with the code noted in step 3, Figure 2:28.

Figure 2:28. Execute UnlockHD.exe

6. Take note of the generated unlock password.

7. On the original device, enter the unlock password in the Enter Unlock Password dialog box.

Figure 2:29. Enter Unlock Password

C:\UnlockHD 54986933 Password: 41684315

C:\

Enter Unlock Password (Key: 54986933)

********


Clearing the Password Check and BIOS Password

Clearing the Password CheckThe password check can be removed by shorting the “R74” point with a metal instrument.

1. Open the base door.

2. Locate R74 point near the memory module and fan module.

3. Use an electronic conductivity tool to bridge the two points of the jumper.

Figure 2:30. R74 Jumper

Clear CMOS


Cleaning BIOS PasswordsTo clean the User or Supervisor password, perform the following:

1. At the command prompt, type CP.exe. The Clean Password Utility is shown.

Figure 2:31. Clean BIOS Password

2. Press 1 or 2 to clean the desired password shown on the screen.

The screen displays if the function is successful or a failure.

Figure 2:32. Clean BIOS Password Status


Crisis Utility SOP

When to Use the Crisis SOP• When the system hangs while updating BIOS

• When power failure occurs and the system shuts down while updating BIOS

• When the system cannot boot normally after updating BIOS (e.g. a black screen appears without a POST logo, etc.)

Creating a USB Flash Crisis DiskTo create a Crisis USB flash disk, perform the following:

1. On a machine with Windows OS, plug in the USB flash disk.

2. Launch Windows Explorer and search for the USB flash disk. Right-click on the USB disk, and select Format to format the USB disk.

Figure 2:33. Format USB Flash Disk (1 of 2)


3. In the dialog shown below, set the following options:

• File System: Choose “FAT32”

• Format Options: Select “Quick Format”

Then, click Start to execute the formatting operation.

Figure 2:34. Format USB Flash Disk (2 of 2)

4. Click OK to confirm when the following dialog is shown.

Figure 2:35. Confirm Format

5. When formatting is complete, click OK to close the dialog.

Figure 2:36. Format Complete


6. In Windows OS, unzip the compressed BIOS ROM package (e.g. in this case, “Q1VZC102.zip”).

7. Copy the files “Q1VZC102.bin” and “KAFE102A.ROM” to the root directory of the USB flash disk.

Figure 2:37. Copy *.BIN Files to USB Disk

8. Press + <R> and type “cmd” to bring out the Command Line window.

Figure 2:38. Command Line Window

9. Combine EC (128 KB) and BIOS (5120 KB) into one ROM (5428 KB) file byt typing the following: Copy /b [EC ROM filename] + [BIOS ROM filename] BIOS.fd

Figure 2:39. Combine EC and BIOS files

NOTE:Make sure the size of BIOS.fd is 5.12MB and that there is no other *.FD file in the USB flash disk root directory.


Using the Crisis Utility Disk

1. Turn off the target machine and unplug the AC adapter.

Figure 2:40. Ensure Power is Off

2. Plug the USB flash disk.

Figure 2:41. Plug the USB Flash Disk

3. Press and hold <Fn> and <Esc>, then plug in the AC adapter.

Figure 2:42. Hold Down <Fn> + <Esc> and Plug AC Adapter

A CB

BA


4. As <Fn> and <Esc> keys are pressed, press the Power button to turn on the target machine. Wait for 3~5 seconds to make sure the system fan is in full speed before releasing <Fn> and <Esc> keys.

Figure 2:43. Press the Power Button

5. Wait for 3~5 minutes for the system to complete the crisis operation.

NOTE:If the waiting time takes more than 5 minutes, the system recovery might have failed. Please check the following:

• BIOS filename (i.e. BIOS.fd) is correct on the USB flash Crisis disk.

• Pull out the AC adapter and remove the battery to reset the embedded controller status

• Repeat steps 1~5.


CHAPTER 3

Jumper and Connectors Location

Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . .3-2Mainboard Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Mainboard Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3Power Board View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Jumper and Connector Locations

Mainboard Top View

Figure 3:1. Mainboard Top

Table 3:1. Mainboard Top Jumper and Connectors

Item Description

JLVDS1 LVDS Connector

JREAD1 2 in 1 Card Reader Connector

JSPK1 Speaker Connector

JKB1 Keyboard Connector

JLED1 LED/B Connector

JIO1 IO/B Connector

PJP1 DC-In Connector

JKB1JREAD1 JSPK1

JLVDS1

JIO1

JLED1

PJP1

Jumper and Connector Locations 3-2

Mainboard Bottom View

Figure 3:2. Mainboard Bottom

Table 3:2. Mainboard Bottom Jumper and Connectors

Item Description Item Description

PJP2 Battery Connector JMINI1 Mini Card Connector

JFAN1 Fan Connector JCRT1 D-SUB Connector

JRJ1 RJ45 Connector JHDMI1 HDMI Connector

JDIMM2 DDR3 STD Connector JUSB1 USB2.0 / USB3.0 Connector

JDIMM1 DDR3 REV Connector

JHDD1 HDD/B Connector

JTP1 Touchpad Connector

JTP1

JHDD1

JDIMM1

JDIMM2

JMINI1

PJP2 JFAN1 JRJ1

JCRT1

JHDMI1

JUSB1


LED Board View

Figure 3:3. LED Board Jumper

Table 3:3. LED Board Jumper

Item Description

JLED1 LED/B FFC Hot-bar

LED1 System State LED

LED2 Battery State LED

JLED1

LED1 LED2

Top View

Bottom View


IO Board View

Figure 3:4. IO Board Jumper

Table 3:4. IO Board Jumper

Item Description

JMIC1 Internal MIC Connector

JUSB1 USB2.0 Connector

JUSB2 USB2.0 Connector

JCOM1 Combo Jack Connecotr

JIO1 IO/B FFC Hot-bar

JUSB1

JMIC1

JUSB2

JCOM1

JIO1

Top View Bottom View


HDD Board View

Figure 3:5. IO Board Jumper

Table 3:5. IO Board Jumper

Item Description

JHDD1 HDD Connector

JHDD2 HDD/B FFC Hot-bar

JHDD2

JHDD1

Top View Bottom View


Clear CMOS Jumper

Figure 3:6. Clear CMOS

Table 3:6. Clear CMOS Jumper

Item Description

R74 Clear CMOS Jumper (BOT)

C163 Clear CMOS Jumper (TOP)

Clear CMOS


CHAPTER 4

Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

LCD Picture Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Internal Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

USB Failure (USB 2.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Wireless/BT Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

2-in-1 Card Function Test Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Unit Thermal Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Cosmetic Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Troubleshooting

This chapter contains information about troubleshooting common problems associated with the tablet.

General InformationThe following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described.

NOTE:• The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype

cards, or modified options can give false errors and invalid system responses.

• Do not replace a non-defective FRU.

1. Obtain as much detail as possible about the problem.

2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or by repeating the operation that led to the problem.

3. Use Table 4-1 with the verified symptom(s) to determine the solution.

4. If the issue is still not resolved, see Online Support Information on page 8-2.

Table 4:1. Verified Symptoms

Symptoms See

Power on Issues Figure 4:1. Power On Issues on page 4-3

No Display Issues Figure 4:2. No Display Issues on page 4-4

LCD Picture Failure Figure 4:3. LCD Picture Failure on page 4-6

Internal Keyboard Failure Figure 4:4. Internal Keyboard Failure on page 4-7

Touchpad Failure Figure 4:5. Touchpad Failure on page 4-8

Internal Speaker Failure Figure 4:6. Internal Speaker Failure on page 4-9

Internal Microphone Failure Figure 4:7. Internal Microphone Failure on page 4-11

USB Failure Figure 4:8. USB Failure on page 4-12

Wireless Function Failure Figure 4:9. Wireless/BT Function Failure on page 4-13

2-in-1 Card Function Failure Figure 4:10. 2-in-1 Card Function Failure on page 4-14

Units Thermal Failure Figure 4:11. Unit Thermal Failure on page 4-15

Cosmetic Failure Figure 4:12. Cosmetic Failure on page 4-16

Other Functions Failure Page 4-17

Troubleshooting 4-2

Power On IssuesIf the system does not power on, perform the following:

Figure 4:1. Power On Issues

Computer Shuts Down IntermittentlyIf the system powers off at intervals, perform the following.

1. Makes sure the power cable is properly connected to the computer and the electrical outlet.

2. Remove all extension cables between the computer and the outlet.

3. Remove all surge protectors between the computer and the electrical outlet. Plug the computer directly into a known serviceable electrical outlet.

4. Disconnect the power and open the casing to check the Thermal Unit (See Unit Thermal Failure on page 4-15) and fan airways are free of obstructions.

5. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point.

6. Remove any recently installed software.

7. If the issue is still not resolved, refer to Online Support Information on page 8-2.

Start

Swap M/B

Check

AC/Batt only

power on

Check Power/B

Whether OK

Swap AC/Battery

OK

NG

Swap Power SW/B

OK

OK

NG

4-3 Troubleshooting

No Display IssuesIf the system does not display, perform the following:

Figure 4:2. No Display Issues

No POST or VideoIf the POST or video does not appear, perform the following:

1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5. Reference Product pages for specific model procedures.

2. Make sure the computer has power by checking for one of the following:

• Fans start up

• Status LEDs illuminate

3. If there is no power, refer to Power On Issues on page 4-3. Otherwise, continue to the next step.

4. If there is power, drain the stored power by removing the power cable. Hold the power button for 10 seconds.

5. Connect the power and reboot the computer.

6. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5.

7. If the POST or video appears on the external display only, refer to LCD Picture Failure on page 4-6. Otherwise, continue to the next step.

8. Disconnect the power and all external devices including port replicators or docking stations.

9. Remove any memory cards and CD/DVD discs.

10. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered.

Start

Can

Power on

RAM

module well

connected

Go to no power

Trouble shooting

step

NGReplace LCD

panel/cable

NG

Connect it well

OK

OK

OK

LCD

panel/cable

ok

OK

NG

RAM

module OK

Replace RAM

module

NG

OK

Lcd cable

well

connected

Connect it wellNG

Replace M/B

Troubleshooting 4-4

11. Reseat the memory modules.

12. Remove the drives (refer to Maintenance Flowchart on page 5-4).


Abnormal VideoIf the video appears abnormal, perform the following:

1. Boot the computer.

• If permanent vertical/horizontal lines or dark spots appear in the same location, the LCD is faulty and should be replaced.

• If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.

NOTE:Make sure that the computer is not running on battery alone as this may reduce display brightness.

2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is faulty and should be replaced.

3. Check the display resolution is correctly configured:

• Minimize or close all Windows.

• If display size is only abnormal in an application, check the view settings and control/mouse wheel zoom feature in the application.

• If desktop display resolution is not normal, right-click on the desktop and select Personalize Display Settings.

• Click and drag the Resolution slider to the desired resolution.

• Click Apply and check the display. Readjust if necessary.

4. Roll back the video driver to the previous version if updated.

5. Remove and reinstall the video driver.

6. Check the Device Manager to determine that:

• The device is properly installed. There are no red Xs or yellow exclamation marks

• There are no device conflicts

• No hardware is listed under Other Devices

7. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts.


4-5 Troubleshooting

LCD Picture FailureIf the LCD picture fails, perform the following:

Figure 4:3. LCD Picture Failure

Start

Swap M/B

Check LCD

module

Swap

LCD cable/

LCD panel

OK

NG

OK

Troubleshooting 4-6

Internal Keyboard FailureIf the internal keyboard fails, perform the following:

Figure 4:4. Internal Keyboard Failure

Start

Replace M/B

Keyboard FPC

well connected?

Keyboard OK?

Connect

it well

OK

NG

Replace

keyboard

OK

OK

NG

4-7 Troubleshooting

Touchpad FailureIf the touchpad fails, perform the following:

Figure 4:5. Touchpad Failure

Start

Swap M/B

Check M/B

T/P FFC

Check Logic

Upper

Re-assemble

the T/P FFC to M/B

OK

NG

Swap/Re-assemble

the T/P board or

T/P FFC

OK

OK

NG

Troubleshooting 4-8

Internal Speaker FailureIf the internal speakers fail, perform the following:

Figure 4:6. Internal Speaker Failure

Sound Problems 0

Perform the following:

1. Boot the computer.

2. Navigate to Start > Control Panel > System and Maintenance > System > Device Manager. Check the Device Manager to determine that:

• The device is properly installed

• There are no red Xs or yellow exclamation marks

• There are no device conflicts

• No hardware is listed under Other Devices

3. If updated recently, roll back the audio driver to the previous version.

4. Remove and reinstall the audio driver.

5. Make sure that all volume controls are set mid range:

• Click the volume icon on the taskbar

• Drag the slider to 50. Confirm that the volume is not muted.

• Click Mixer to verify that other audio applications are set to 50 and not muted.

Start

Swap M/B

Check M/B

SPK cable

Check SPK

module whether

OK

Re-assemble the

SPK cable to M/B

OK

NG

Swap SPK

OK

OK

NG

4-9 Troubleshooting

6. Navigate to Start > Control > Panel > Hardware and Sound > Sound. Confirm that Speakers is selected as the default audio device (green check mark).

NOTE:If Speakers is not shown, right-click on the Playback tab and select Show Disabled Devices (clear by default).

7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.

8. Remove any recently installed hardware or software.

9. Restore system and file settings from a known good date using System Restore.

10. If the issue is remains, repeat step 9, selecting an earlier time and date.

11. Reinstall the Operating System.


Troubleshooting 4-10

Internal Microphone FailureIf the internal microphone fails, perform the following:

Figure 4:7. Internal Microphone Failure

1. Check that the microphone is enabled. Navigate to Start > Control Panel > Hardware and Sound > Sound and select the Recording tab.

2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab.

3. Right click on the microphone and select Enable.

4. Select the microphone then click Properties. Select the Levels tab.

5. Increase the volume to the maximum setting and click OK.

6. Test the microphone hardware:

• Select the microphone and click Configure.

• Select Set up microphone.

• Select the microphone type from the list and click Next.• Follow the on-screen prompts to complete the test.


Start

Swap M/B

Check M/B

MIC cable

Check MIC

module where

OK

Re-assemble the

MIC cable to M/B

OK

NG

Swap MIC

module

OK

OK

NG

4-11 Troubleshooting

USB Failure (USB 2.0)If the USB fails, perform the following:

Figure 4:8. USB Failure

Start

Check USB

FFC to USB

Connect

Re-assemble USB

FFC

OK

NG

Check USB/BSwap USB/B

OK

NG

Swap M/B

Check USB

CONN is well

Replace

USB CONN

OK

NG

OK


Wireless/BT Function Test FailureIf the wireless/BT function fails, perform the following:

Figure 4:9. Wireless/BT Function Failure

Start

Swap M/B

Check W/Lantenna to W/Lcombine card

Check antenna

Re-assemble the

antenna to W/L

combine card

OK

NG

Swap the antenna

OK

OK

NG

Check W/L

combine card

Swap the W/L

combine card

OK

NG


2-in-1 Card Function Test FailureIf the 2-in-1 card function fails, perform the following:

Figure 4:10. 2-in-1 Card Function Failure

Start

Swap M/B

Card read

conn well

solder

Card read

Chip ok

Repair the

Card read

conn

OK

NG

Swap M/B

card read Chip

OK

OK

NG


Unit Thermal FailureIf the unit thermal fails, perform the following:

Figure 4:11. Unit Thermal Failure

Start

Replace M/B

Fan cable

Well connected

Fan ok

Connect it well

OK

NG

Replace fan

OK

OK

NG

Thermal

well insertInsert is well

OK

NG


Cosmetic FailureIf the cosmetic fails, perform the following:

Figure 4:12. Cosmetic Failure

Start

Function Test

LCD cover

LCD bezel

Swap LCD cover

OK

NG

Swap LCD bezel

OK

OK

NG

Upper Swap Upper

OK

NG

Lower Swap Lower

OK

NG


Other Functions FailureIf other functions such as the CRT switch, HDMI switch, LAN connection, external microphone, or external speaker fail, perform the following:

1. Check if the drive is ok.

2. Check if the test fixture is ok.

3. Swap the mainboard.

BIOS Problems

Forget BIOS PasswordIf the user forgets the BIOS password, discharge CMOS by shorting the CMOS connector.

Figure 4:13. Dischard MB CMOSRefer to Clearing the Password Check and BIOS Password on page 2-23.

Random Loss of BIOS SettingsIf the computer is experiencing intermittent loss of BIOS information, perform the following:

1. If the computer is more than one year old, replace the CMOS battery.

2. Run a complete virus scan using up to date software to confirm the computer is virus free.

3. If the computer is experiencing HDD or ODD BIOS information loss, disconnect and reconnect the power and data cables between devices.

4. If the BIOS settings are still lost, replace the cables.


5. If HDD information is missing from the BIOS, the drive may be defective and should be replaced.

6. Replace the Motherboard.


Intermittent ProblemsIntermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.

When analyzing an intermittent problem, perform the following:

1. Run the advanced diagnostic test (refer to System Utilities on page 2-2) for the system board in loop mode at least 10 times.

2. If no error is detected, do not replace any FRU.

3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

Undetermined ProblemsThe diagnostic problems do not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative.

NOTE:• Verify that all attached devices are supported by the computer.

• Verify that the power supply being used at the time of the failure is operating correctly. (refer to Power On Issues on page 4-3).

Perform the following procedures to isolate the failing FRU:

1. Remove power from the computer.

2. Visually check FRUs for damage. If any problems are found, replace the FRU.

3. Remove or disconnect all of the following devices:

• Non-Acer devices

• Printer, mouse, and other external devices

• Battery pack

• Hard disk drive

• DIMM

• CD-ROM/Diskette drive Module

• PC Cards

4. Apply power to the computer.

5. Determine if the problem has changed.

6. If the problem does not recur, connect the removed devices until failing FRU is found.

7. If the problem remains, replace the following:

• System board

• LCD assembly


CHAPTER 5

Service and Maintenance

Service and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3Maintenance Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Battery Pack Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8Dummy Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9Dummy Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10Base Door Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11Base Door Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13HDD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15HDD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16HDD Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17HDD Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19Fan Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21Fan Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23DIMM Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25DIMM Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26WLAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29Upper Case Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31Upper Case Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36Mainboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41IO Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43IO Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45LED Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47LED Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49Speaker Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51

CHAPTER 5

Service and Maintenance (cont.)

Speaker Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53Keyboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55Keyboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57Touchpad Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-59Touchpad Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61Thermal Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-63Thermal Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-64LCD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-66LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-69DC-In Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-72DC-In Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-73LCD Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-74LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-76LCD Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-78LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-82CCD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-86CCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-87LCD Panel Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-88LCD Panel Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-89Microphone Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-90Microphone Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-91WLAN Antenna (Main) Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92WLAN Antenna (Main) Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-94WLAN Antenna (Auxiliary) Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-96WLAN Antenna (Auxiliary) Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-97

Service and Maintenance

IntroductionThis chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components on the notebook computer.

Recommended EquipmentThe following tools are required to perform maintenance on the notebook:

• Wrist grounding strap and conductive mat

• Flat screwdriver

• Philips screwdrivers

• Pointed plastic pry or similar object

Table 5:7. Main Screw List

Screw Name Screw Type Quantity

M 2.0 x 2.5 6

M 2.0 x 3.0 10

M 2.0 x 3.0 9

M 2.0 x 6.0 21

M 3.0 x 3.0 2

M 2.0 x 3.0 4

M 1.7 x 2.5 11

M 2.0 x 4.0 2

5-3 Service and Maintenance

Maintenance FlowchartThe flowchart in Figure3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing.

Figure 5:1. Maintenance Flow

Battery

Dummy Card

Touchpad

Mainboard LED Board

DIMM ModuleFanHDD Module

HDD Carrier

Upper Case

IO Board Keyboard

Thermal

ModuleLCD ModuleSpeaker

Base Door

WLAN Module

Service and Maintenance 5-4

Figure 5:2. LCD Module Maintenance Flow

LCD Module

LCD Bezel DC-IN Cable

LCD Panel

Brackets

Wifi / Bluetooth

Antenna

Microphone

Module

CCD Module LCD Panel


Getting StartedThe flowchart (Figure 5:1, page 5-4) identifies sections illustrating the entire removal and installation sequence. Observe the order of the sequence to avoid damage to any of the hardware components.

Perform the following prior to performing any maintenance procedures:

1. Place the system on a flat work surface.

2. Make sure the system is completely powered down.

a. If the device is in powered up mode, shut down the system normally.

b. If the device is in sleep mode, wait for the Home Screen to clear. Then, shut down normally.

3. Disconnect the AC Adapter and remove all cables from the system and its peripherals.

Figure 5:3. Disconnecting the Power Adapter


Battery Pack Removal

1. Place the computer on a flat surface with the battery side up.

2. Insert the plastic pry into the battery latch and slide to release the lock.

3. Slide to remove the battery pack

Figure 5:4. Removing the Battery Pack


Battery Pack Installation

Slide the battery pack into the battery compartment until it locks into place.

Figure 5:5. Installing the Battery Pack


Dummy Card Removal

1. Push the dummy card to eject the card from the slot.

2. Remove the card.

Figure 5:6. Removing the Dummy Card


Dummy Card Installation

Push the dummy card into the slot until it clicks into place.

Figure 5:7. Installing the SD Card


Base Door RemovalPrerequisite:

Battery Pack Removal on page 5-7

1. Remove the 15 screws securing the upper and lower case.

Figure 5:8. Removing the Base Door Screw

2. Slide the base door to release its latches.

Figure 5:9. Removing the Base Door


The following modules are housed under the base door:

• HDD (Hard Disk Drive) module (A), see HDD Module Removal on page 5-15• DIMM (Dual-In Memory Module) (B), see DIMM Module Removal on page 5-25• Fan module (C), see Fan Removal on page 5-21• WLAN module (D), see WLAN Module Removal on page 5-27

Figure 5:10. Mainboard Bottom Side Overview

CA

B

D


Base Door Installation

1. Connect the Microphone cable connector to the mainboard connector.

Figure 5:11. Installing the Base Door

2. Secure the base door screw.

Figure 5:12. Securing the Base Door Screw

3. Install the battery pack (see Battery Pack Installation on page 5-8).


Table 5:8. Base Door Screw


M 2.0 x 6.0 1


HDD Module RemovalPrerequisite:

Base Door Removal on page 5-11

1. Locate the HDD module (see Figure 5:10, page 5-12).

2. Using a plastic pointed pry, push the mainboard connector clips outwards to release the HDD cable, and then pull the HDD cable to disconnect.

Figure 5:13. Disconnecting the HDD Cable

3. Insert your finger on the gap (A) then lift the HDD out from its bay.

Figure 5:14. Removing the HDD Module

A


HDD Module Installation

1. Place the HDD module into the bay.

Figure 5:15. Installing the HDD Module

2. With the mainboard connector clips in outward position, connect the HDD cable connector. Then, push the connector clips inwards to lock.

Figure 5:16. Connecting the HDD Cable

3. Install the base door (see Base Door Installation on page 5-13).


HDD Board RemovalPrerequisite:

Mainboard Removal on page 5-39

1. Remove the two (2) screws securing the HDD bracket to the HDD.

Figure 5:17. Removing the HDD Brackets

2. Pull to disconnect the HDD board connector from the HDD.

Figure 5:18. Disconnecting the HDD Connector


3. Remove the two (2) screws securing the HDD board to the HDD bracket.

Figure 5:19. Removing the HDD Board Screws


HDD Board Installation

1. Attach the two (2) screws to secure the HDD board to the HDD bracket.

Figure 5:20. Securing the HDD Board Screws

2. Connect the HDD board connector to the HDD connector.

Figure 5:21. Connecting the HDD Board Connector


3. Attach the two (2) screws to secure the HDD bracket to the HDD.

Figure 5:22. Installing the HDD Bracket

4. Install the HDD module (see HDD Module Installation on page 5-16).

Table 5:9. HDD Board and Bracket Screws


M 2.0 x 4.0 2

M 3.0 x 3.0 2


Fan RemovalPrerequisite:


1. Locate the fan module (see Figure 5:10, page 5-12).

2. Using the plastic pry, disconnect the fan cable connector from the mainboard connector.

Figure 5:23. Disconnecting the Fan Cable

3. Remove the two (2) screws securing the fan.

Figure 5:24. Removing the Fan Screws


4. Lift the fan by the fan cable to remove from its bay.

Figure 5:25. Removing the Fan


Fan Installation

1. Connect the fan cable connector to the mainboard connector.

Figure 5:26. Installing the Fan

2. Align and place the fan on the fan bay.

Figure 5:27. Installing the Fan


3. Attach the two (2) screws to secure the fan.

Figure 5:28. Securing the Fan Screws


Table 5:10. Fan Screws


M 2.0 x 6.0 2


DIMM Module RemovalPrerequisite:


1. Locate the DIMM module (see Figure 5:10, page 5-12).

2. Push the clips outwards.

Figure 5:29. Removing the DIMM Module (1 of 2)

3. Pulll to remove the memory module from the slot.

Figure 5:30. Removing the DIMM Module (2 of 2)


DIMM Module Installation

1. Connect the memory module connector to the mainboard connector.

Figure 5:31. Installing the DIMM Module (1 of 2)

2. Push down the memory module to lock the clips in place.

Figure 5:32. Installing the DIMM Module (2 of 2)



WLAN Module RemovalPrerequisite:


1. Locate the WLAN module (see Figure 5:10, page 5-12).

2. Disconnect the main (black) and auxiliary (white) antenna connectors from the WLAN module connectors.

Figure 5:33. Disconnecting the Antenna Cables

3. Remove the screw securing the WLAN module.

Figure 5:34. Removing the WLAN Module Screw


4. Disconnect the WLAN module from the mainboard connector.

Figure 5:35. Removing the WLAN Module


WLAN Module Installation

1. Connect the WLAN module to the mainboard connector.

Figure 5:36. Installing the WLAN Module

2. Attach the screw to secure the WLAN module.

Figure 5:37. Securing the WLAN Module Screw


3. Connect the antenna cables to the WLAN module connectors:

• Auxiliary (A - white) antenna cable to the left connector.

• Main (B - black) antenna cable to the right connector.

Figure 5:38. Securing the WLAN Module Screw


Table 5:11. WLAN Module Screw


M 2.0 x 3.0 1

A B


Upper Case RemovalPrerequisite:

HDD Module Removal on page 5-15 Fan Removal on page 5-21 DIMM Module Removal on page 5-25 WLAN Module Removal on page 5-27

1. Push the connector clips down and disconnect the touchpad cable from the mainboard connector.

Figure 5:39. Disconnecting the Touchpad Cable


2. Remove the 15 screws securing the upper and lower case.

Figure 5:40. Removing the Upper and Lower Case Screws

3. Open the notebook lid to its maximum angle.

4. From top to bottom, pry the right side of the upper case to release the latches.

Figure 5:41. Removing the Upper Case (1 of 3)


5. From top to bottom, pry the left side of the upper case to release the latches.


6. Continue to pry to realease the top and bottom side latches.


CAUTION:A cable is still connected under the upper case, do not completely lift the upper case.


7. From the bottom side, partially lift the upper case to locate the keyboard cable connector.

8. Push the connector clips up to disconnect the keyboard cable connector from the mainboard connector.

Figure 5:44. Disconnecting the Keyboard Cable


9. Lift the upper case to find the following modules:

• LVDS Cable Connector (A)

• DC-In Module (B)

• IO board Module (C)

• Speakers (D)

• LED Board Module (E)

Figure 5:45. Mainboard Overview

D

A

C

E

D

B


Upper Case Installation

1. With the connector clips up, connect the keyboard cable connector to the mainboard connector, then push the connector clips down to lock.

Figure 5:46. Connecting the Keyboard Cable

2. Align the upper case to the lower case and then push to secure the latches.

Figure 5:47. Installing the Upper Case


3. Attach one M2.03 x 3.0 screw at point (A) and 14 M2.0 x 6.0 screws to the screw holes marked below to secure the upper case to the lower case.

Figure 5:48. Securing the Upper and Lower Case Screws

4. With the connector clips down, connect the touchpad cable connector to the mainboard connector with the metallic contacts side up. Then push the connector clips up to lock.

Figure 5:49. Connecting the Touchpad Cable

5. Install the HDD module (see HDD Module Installation on page 5-16).

6. Install the fan (see Fan Installation on page 5-23).

7. Install the DIMM module (see DIMM Module Installation on page 5-26).

A


8. Install the WLAN module (see WLAN Module Installation on page 5-29).

Table 5:12. Upper and Lower Case Screws


M 2.0 x 6.0 14

M 2.0 x 3.0 1


Mainboard RemovalPrerequisite

Upper Case Removal on page 5-31

1. Disconnect the LVDS cable connector (A), DC-In cable connector (B), speaker cable connector (C), IO board cable connector (D), and the LED board cable connector from the mainboard connectors.

Figure 5:50. Disconnecting the CablesTIP: Lift the LVDS cable from the mainboard to detach the adhesives underneath the cable.

2. Remove the screw securing the mainboad to the lower case.

Figure 5:51. Removing the Mainboard Screw

A

D

B

C

E


3. Pull the mainboard by the right side to release the connectors from the slots on the lower case.

Figure 5:52. Removing the Mainboard


Mainboard Installation

1. Align the left side connectors of the mainboard to the slots on the lower case, and then push to install the mainboard.

TIP: Ensure the LVDS, DC-In, speaker, IO board, and LED board cable connectors are above the mainboard before installing the mainboard.

Figure 5:53. Connecting the DC-In Cable

2. Attach the screw to secure the mainboard to the lower case.

Figure 5:54. Securing the Mainboard Screw


3. Connect the following to the mainboard connectors:

• LVDS cable connector (A)

• DC-In cable connector (B)

• Speaker cable connector (C)

• IO board cable connector (D)

• LED board cable connector (E)

Figure 5:55. Connecting the Cable Connectors

4. Install the upper case (see Upper Case Installation on page 5-36).

Table 5:13. Mainboard Screw


M 2.0 x .3.0 1

A

C

B

D

E


IO Board RemovalPrerequisite:


1. Locate the IO board module (see Figure 5:45, page 5-35).

2. Disconnect the IO board cable connector (A) from the mainboard connector and the microphone cable connector (B) from the IO board connector.

Figure 5:56. Disconnecting the Cables

3. Remove the screw securing the IO board to the lower case.

Figure 5:57. Removing the IO Board Screw

A

B


4. Lift to remove the IO board from the lower case.

Figure 5:58. Removing the IO Board


IO Board Installation

1. Align and place the IO board to the lower case by the marked areas below.

Figure 5:59. Installing the IO Board

2. Attach the screw to secure the IO board to the lower case.

Figure 5:60. Installing the IO Board Screw


3. Connect the IO board cable connector (A) to the mainboard connector and the microphone cable connector (B) to the IO board connector.

Figure 5:61. Connecting the Cables


Table 5:14. IO Board Screw


M 2.0 x 3.0 1

A

B


LED Board RemovalPrerequisite:


1. Locate the LED board module (see Figure 5:45, page 5-35).

2. Disconnect the LED board cable connector from the mainboard connector.

Figure 5:62. Disconnecting the LED Board Cable

3. Remove the screw securing the LED board to the lower case.

Figure 5:63. Removing the LED Board Screw


4. The LED board is latched on the lower case as marked below. Lift the LED board by the right side and slant it towards you to release the latch.

Figure 5:64. Removing the LED Board


LED Board Installation

1. At a slanted angle, align and place the LED board on point (A), then slant towards point (B) to latch the LED board on the lower case.

Figure 5:65. Installing the LED Board

2. Attach the screw to secure the LED board to the lower case.

Figure 5:66. Installing the LED Board Screw

B A


3. With mainboard connector clips flipped up, connect the LED board cable connector to the mainboard connector, then flip the clips down to lock.

Figure 5:67. Connecting the LED Board Cable


Table 5:15. LED Board Screw


M 2.0 x 3.0 1


Speaker RemovalPrerequisite:


1. Remove the four (4) screws securing the speakers to the lower case.

Figure 5:68. Removing the Speaker Screws

2. Lift to remove the right speaker, release the speaker cable from the guides on the lower case and remove the tapes securing the speaker cable.

Figure 5:69. Removing the Speakers (1 of 2)


3. Lift to remove the left speaker.

Figure 5:70. Removing the Speakers (2 of 2)


Speaker Installation

1. Align and place the left speaker on its slot on the lower case.

Figure 5:71. Installing the Speakers (1 of 2)

2. Do the following:

a. Route the speaker cable through the guides on the lower case.

b. Place the right speaker to its slot.

c. Attach the tapes to secure the speaker cable.

Figure 5:72. Installing the Speakers (2 of 2)


3. Attach the four (4) screws to the speakers to secure them on the lower case.

Figure 5:73. Attaching the Speaker Screws

Table 5:16. Speaker Screws


M 2.0 x 3.0 4


Keyboard RemovalPrerequisite:


1. Remove the 17 screws securing the keyboard plate and the keyboard to the upper case.

TIP: Some screws are located under the mylar.

Figure 5:74. Removing the Keyboard Screws

2. Lift to remove the keyboard plate.

Figure 5:75. Removing the Keyboard Plate


3. Lift to remove the keyboard.

Figure 5:76. Removing the Keyboard


Keyboard Installation

1. Align the keyboard to the upper case.

Figure 5:77. Installing the Keyboard

2. Align and install the keyboard plate to the keyboard. And route the keyboard cable to pass through the keyboard plate.

Figure 5:78. Installing the Keyboard Plate


3. Attach the six (6) M2.0 x 2.5 screws (marked as A) and the eleven (11) M1.7 x 2.5 screws to secure the keyboard plate and the keyboard to the upper case.

Figure 5:79. Securing the Keyboard Plastic


Table 5:17. Keyboard Screws


M 1.7 x 2.5 11

M 2.0 x 2.5 6

A

AA

A

A

A


Touchpad RemovalPrerequisite:

Keyboard Removal on page 5-55

1. Locate the touchpad module on the underside of the upper case.

2. Lift the touchpad cable to detach the adhesives under the cable.

Figure 5:80. Removing the Touchpad Cable (1 of 2)

3. Flip up the connector clip to disconnect the touchpad cable connector.

Figure 5:81. Removing the Touchpad Cable (2 of 2)


4. From the front side of the upper case, push the touchpad with your fingers to detach it from the upper case.

Figure 5:82. Removing the Touchpad


Touchpad Installation

1. Align and install the touchpad to its bay on the upper case.

Figure 5:83. Installing the Touchpad

2. Connect the touchpad cable connector then flip the connector clip down to lock.

Figure 5:84. Connecting the Touchpad Cable


3. Press the touchpad cable to attach the adhesives and secure the cable on the upper case.

Figure 5:85. Securing the Touchpad Cable


Thermal Module RemovalPrerequisite:


1. On the underside of the mainboard, remove the four (4) screws securing the thermal module to the mainboard.

Figure 5:86. Removing the Thermal Module Screws

2. Lift to remove the thermal module.

Figure 5:87. Removing the Thermal Module


Thermal Module Installation

1. Align the thermal module to the mainboard.

Figure 5:88. Installing the Thermal Module

2. Attach the four (4) screws to secure the thermal module to the mainboard.

Figure 5:89. Securing the Thermal Module Screws

3. Install the mainboard (see Mainboard Installation on page 5-41).


Table 5:18. Thermal Module Screws


M 2.0 x 3.0 4


LCD Module RemovalPrerequisite:


1. Remove the DC-In cable from the guides on the lower case, then set the cable aside.

Figure 5:90. Removing the DC-In Cable

2. Disconnect the microphone cable connector from the IO board connector, and remove the microphone cable from the guide on the lower case.

Figure 5:91. Disconnecting the Microphone Cable


3. Remove the WLAN antenna cables from the guides on the lower case.

Figure 5:92. Removing the WLAN Antenna Cables

4. Remove the four (4) screws securing the LCD hinges to the lower case.

Figure 5:93. Removing the LCD Module Screws


5. Lift to remove the LCD module from the lower case.

Figure 5:94. Removing the LCD Module


LCD Module Installation

1. Align and place the LCD module hinges to the lower case.

Figure 5:95. Installing the LCD Module

2. Attach the four (4) screws to secure the LCD module hinges to the lower case.

Figure 5:96. Securing the LCD Module Screws


3. Route the WLAN antenna cables on the guides on the lower case until the cables pass through the lower case hole.

Figure 5:97. Routing the WLAN Antenna Cables

4. Route the microphone cable to the guide on the lower case and connect to the IO board connector.

Figure 5:98. Connecting the Microphone Cable


5. Route the DC-In cable to the guide on the lower case.

Figure 5:99. Routing the DC-In Cable

6. Install the mainboard (see Mainboard Installation on page 5-41).

Table 5:19. LCD Module Screws


M 2.0 x 6.0 4


DC-In Cable RemovalPrerequisite

LCD Module Removal on page 5-66

Using the plastic pry, lift the DC-in cable jack.

Figure 5:100. Removing the DC-In Cable (1 of 2)


DC-In Cable Installation

1. Install the DC-in cable jack to the lower case.

Figure 5:101. Installing the DC-In Cable

2. Install the LCD module (see LCD Module Installation on page 5-69).


LCD Bezel RemovalPrerequisite:

LCD Module Removal on page 5-66

1. Pry inwards to release the top and side latches on the LCD bezel.

Figure 5:102. Removing the LCD Bezel (1 of 3)

2. Continue to pry the bottom side latches of the LCD bezel.



3. Lift to remove the LCD bezel.



LCD Bezel Installation

1. Align the LCD panel hinges to the LCD bezel.

Figure 5:105. Installing the LCD Bezel (1 of 3)

2. Secure the bottom side latches of the LCD bezel.



3. Continue to secure the top and side latches.


4. Install the LCD module (see LCD Module Installation on page 5-69).


LCD Panel RemovalPrerequisite:

LCD Bezel Removal on page 5-74

1. Remove the four (4) screws securing the LCD panel to the LCD cover.

Figure 5:108. Removing the LCD Panel Screws

2. Remove the LVDS mylar adhesives from the LCD panel.

Figure 5:109. Removing the LVDS Cable Adhesives


3. Lift to remove the LCD panel.

Figure 5:110. Removing the LCD Panel

4. On the underside of the LCD panel, lift the transparent mylar covering the LVDS cable connector.

Figure 5:111. Disconnecting the LVDS Cable (1 of 2)


5. Disconnect the LVDS cable from the LCD panel connector.

Figure 5:112. Disconnecting the LVDS Cable (2 of 2)

6. Remove the metallic tape securing the camera cable to the LCD cover.

Figure 5:113. Removing the Metallic Tape


7. Lift to remove the camera from the LCD cover.

Figure 5:114. Removing the Camera

8. Disconnect the camera cable connector from the camera module.

Figure 5:115. Disconnecting the Camera Cable


LCD Panel Installation

1. Connect the camera cable to the camera module connector.

Figure 5:116. Connecting the Camera Cable

2. Install the camera module to the LCD cover.

Figure 5:117. Installing the Camera Module


3. Attach the metallic tape to secure the camera cable to the LCD cover.

Figure 5:118. Securing the Camera Cable

4. Connect the LVDS cable connector the LCD panel connector.

Figure 5:119. Connecting the LVDS Cable


5. Attach the transparent mylar to protect the LVDS cable connector.

Figure 5:120. Attaching the Mylar

6. Align the LCD panel to the LCD bracket.

Figure 5:121. Installing the LCD Panel


7. Attach the LVDS cable adhesives.

Figure 5:122. Attaching the LVDS Cable Adhesives

8. Attach the four (4) screws to secure the LCD panel to the LCD cover.

Figure 5:123. Securing the LCD Panel Screws

9. Install the LCD bezel (see LCD Bezel Installation on page 5-76).

Table 5:20. LCD Panel Screws


M 2.0 x 3.0 4


CCD Module RemovalPrerequisite:

LCD Bezel Removal on page 5-74

1. Lift to remove the camera module.

Figure 5:124. Removing the Camera Module (1 of 2)

2. Disconnect the camera cable connector.

Figure 5:125. Removing the Camera Module (2 of 2)


CCD Module Installation

1. Connect the camera cable connector to the camera module.

Figure 5:126. Installing the Camera Module (1 of 2)

2. Install the camera module to the slot on the LCD cover.

Figure 5:127. Installing the Camera Module (2 of 2)

3. Install the LCD bezel (see LCD Bezel Installation on page 5-76).


LCD Panel Brackets RemovalPrerequisite:

LCD Panel Removal on page 5-78

1. Remove the six (6) screws securing the LCD brackets to the LCD cover.

Figure 5:128. Removing the LCD Brackets (1 of 2)

2. Lift to remove the LCD brackets.

Figure 5:129. Removing the LCD Brackets (2 of 2)


LCD Panel Brackets Installation

1. Align the LCD brackets to the LCD cover.

Figure 5:130. Installing the LCD Brackets (1 of 2)

2. Attach the six (6) screws to secure the LCD brackets to the LCD cover.

Figure 5:131. Installing the LCD Brackets (1 of 2)

3. Install the LCD panel (see LCD Panel Installation on page 5-82).


Microphone RemovalPrerequisite:

LCD Panel Removal on page 5-78

1. Detach the metallic tapes securing the microphone cable.

Figure 5:132. Removing the Microphone (1 o 2)

2. Lift to remove the microphone.

Figure 5:133. Removing the Microphone (2 of 2)


Microphone Installation

1. Place the microphone into its slot on the LCD cover.

Figure 5:134. Installing the Microphone (1 o 2)

2. Attach the metallic tapes to secure the microphone cable.

Figure 5:135. Installing the Microphone (2 of 2)

3. Install the LCD panel (see LCD Panel Installation on page 5-82).


WLAN Antenna (Main) RemovalPrerequisite:

LCD Panel Brackets Removal on page 5-88

1. Remove the main antenna cable from the guides on the LCD cover.

Figure 5:136. Removing the Main Antenna (1 of 3)

2. Remove the mylar.



3. Remove the main antenna from the LCD cover.



WLAN Antenna (Main) Installation

1. Align and place the main antenna on its slot on the LCD cover.

Figure 5:139. Installing the Main Antenna (1 of 3)

2. Install the mylar to protect the main antenna.



3. Route the main antenna cable through the guides on the LCD cover.


4. Install the LCD panel brackets (see LCD Panel Brackets Installation on page 5-89).


WLAN Antenna (Auxiliary) RemovalPrerequisite:

LCD Panel Brackets Removal on page 5-88

1. Remove the auxiliary antenna cable from the guides on the LCD cover.

Figure 5:142. Removing the Auxiliary Antenna (1 of 2)

2. Remove the auxiliary antenna cable from its slot on the LCD cover.

TIP: Slightly move the microphone cable to detach its adhesives on the auxiliary antenna.

Figure 5:143. Removing the Auxiliary Antenna (1 of 2)


WLAN Antenna (Auxiliary) Installation

1. Align and place the auxiliary antenna on its slot on the LCD cover.

Figure 5:144. Installing the Auxiliary Antenna (1 of 2)

2. Route the auxiliary antenna cable through the guides on the LCD cover.

Figure 5:145. Installing the Auxiliary Antenna (2 of 2)

3. Install the LCD panel brackets (see LCD Panel Brackets Installation on page 5-89).


CHAPTER 6

Field Replaceable Unit List

FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Lower Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Upper Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

HDD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

FRU (Field Replaceable Unit) List

This chapter provides the FRU (Field Replaceable Unit) listing in global configurations for the AO756 / V5-171. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).

NOTE:When ordering FRU parts, check the most up-to-date information available on the regional web

or channel. Part number changes will not be noted on the printed Service Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

NOTE:To scrap or to return the defective parts, users should follow local government ordinances or

regulations on proper disposal, or follow the rules set by the regional Acer office on how to return the defective parts.

FRU (Field Replaceable Unit) List 6-2

Exploded Diagram

Main Assembly

Figure 6:1. Main Assembly Exploded Diagram

1

3

4

5

7

2

6

8

9


Table 6:1. Main Assembly Exploded Diagram

No. Description P/N

1 UPPER CASE 60.SGYN2.001

2 MAINBOARD NB.M3A11.004

3 THERMAL MODULE W/O FAN 60.SGYN2.007

4 FAN 23.SGYN2.001

5 SPEAKERS L+R 23.SGYN2.003

6 DC-IN CABLE 50.SGYN2.002

7 LED BOARD WITH FFC 55.SGYN2.003

8 IO BOARD WITH FFC 55.SGYN2.002

9 LOWER CASE 60.SGYN2.002


Lower Case Assembly

Figure 6:2. Lower Case Assembly Exploded Diagram

Table 6:2. Lower Case Assembly Exploded Diagram

No. Description P/N

1 UNILOAD DOOR 60.SGYN2.004

2 LOWER CASE 60.SGYN2.002

1

2


Upper Case Assembly

Figure 6:3. Upper Case Assembly Exploded Diagram

1

2

3

4

5


Table 6:3. Upper Case Assembly Exploded Diagram

No. Description P/N

1 KEYBOARD SUPPORT PLATE 33.SGYN2.001

2 KEYBOARD KB.I100A.207

3 TOUCHPAD FFC 50.SGYN2.001

4 TOUCHPAD ASSEMBLY 60.SGYN2.003

5 UPPER CASE 60.SGYN2.001


LCD Assembly

Figure 6:4. LCD Assembly Exploded Diagram

1

2

3

4

5

8

9

6 7


Table 6:4. LCD Assembly Exploded Diagram

No. Description P/N

1 LCD BEZEL TBD

2 LCD PANEL TBD

3 LVDS CABLE 50.SGYN2.005

4 LCD BRACKET R+L 33.SGYN2.003

5 MIC SET 23.SGYN2.002

6 CAMERA 1M 57.SGYN2.001

7 WLAN ANTENNA AUX 50.SGYN2.004

8 WLAN ANTENNA MAIN 50.SGYN2.003

9 LCD COVER TBD


HDD Assembly

Figure 6:5. HDD Assembly Exploded Diagram

Table 6:5. HDD Assembly Exploded Diagram

No. Description P/N

1 HDD BRACKET 33.SGYN2.002

2 HDD TBD

3 HDD BOARD 55.SGYN2.001

1

2

3


FRU ListCATEGORY DESCRIPTION PART NO.

BOARD

Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Broadcom 43228+20702 (WiFi 43228 2x2 DB AGN+BT4.0 20702)

NI.23600.100

Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Atheros WB222 NI.23600.102

Liteon 3rd WiFi 2x2 AGN+ BT4.0 Atheros WB222 NI.23600.103

Liteon 3rd WiFi 2x2 AGN+ BT4.0 Broadcom 43228+20702 (WiFi 43228 2x2 DB AGN+BT4.0 20702)

NC.23611.003

Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI.23600.085

Liteon Wireless LAN Atheros HB125 1x1 BGN NI.23600.086

Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN NI.23600.090

HDD BOARD 55.SGYN2.001

IO BOARD W/ FFC 55.SGYN2.002

LED BOARD W/ FFC 55.SGYN2.003

CABLE

TP FFC 50.SGYN2.001

DC-IN CABLE 40W 50.SGYN2.002

AC CLIP US 27.WH202.001

AC CLIP EU 27.WH202.002


AC CLIP AUSTRALIA 27.WH202.003

AC CLIP UK 27.WH202.004

AC CLIP ARGETINA 27.WH202.005

AC CLIP CHINA 27.WH202.006

AC CLIP BRAZIL 27.WH202.007

AC CLIP S-AFRICA 27.WH202.008

AC CLIP KOREA 27.WH202.009

AC CLIP AF 27.WH202.010

ANTENNA MAIN 50.SGYN2.003

ANTENNA AUX 50.SGYN2.004

LVDS CABLE 50.SGYN2.005

CASE/COVER/BRACKET ASSEMBLY

UPPER CASE-BLACK 60.SGYN2.001

UPPER CASE-SILVER 60.SGTN2.001

UPPER CASE-RED 60.SGZN2.001

UPPER CASE-BLUE 60.SH0N2.001

UPPER CASE-SILVER FOR V5-171 60.M3AN2.001

UPPER CASE-BLACK FOR TRAVELMATE 60.V7PN2.001

LOWER CASE 60.SGYN2.002

CATEGORY DESCRIPTION PART NO.


TOUCHPAD ASSY-BLACK 60.SGYN2.003

TOUCHPAD ASSY-SILVER 60.SGTN2.002

TOUCHPAD ASSY-RED 60.SGZN2.002

TOUCHPAD ASSY-BLUE 60.SH0N2.002

TOUCHPAD ASSY-SILVER FOR V5-171 60.M3AN2.002

UNILOAD DOOR 60.SGYN2.004

KB SUPPORT PLATE 33.SGYN2.001

HDD BRACKET 33.SGYN2.002

LCD BRACKET R&L 33.SGYN2.003

TBD TBD

TBD TBD

TBD TBD

KEYBOARD

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black US International Texture KB.I100A.207

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Greek Texture KB.I100A.191

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Arabic Texture KB.I100A.181

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Chinese Texture KB.I100A.186

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Russian Texture KB.I100A.199

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black US International w/ Hebrew Texture

KB.I100A.208



Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Thailand Texture KB.I100A.204

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Korean Texture KB.I100A.195

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black UK Texture KB.I100A.206

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black German Texture KB.I100A.190

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Swiss/G Texture KB.I100A.203

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Belgium Texture KB.I100A.182

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Danish Texture KB.I100A.187

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Italian Texture KB.I100A.193

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black French Texture KB.I100A.189

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Hungarian Texture KB.I100A.192

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Norwegian Texture KB.I100A.197

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Portuguese Texture KB.I100A.198

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Spanish Texture KB.I100A.201

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black US w/ Canadian French Texture

KB.I100A.209

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Turkish Texture KB.I100A.205

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Sweden Texture KB.I100A.202

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black FR/Arabic Texture KB.I100A.188

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Nordic Texture KB.I100A.196

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black SLO/CRO Texture KB.I100A.200



Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black CZ/SK Texture KB.I100A.185

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Bulgaria Texture KB.I100A.184

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Brazilian Portuguese Texture

KB.I100A.183

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 88KS Black Japanese Texture KB.I100A.194

DIGITAL LIGHT DEVICE

CAMERA 1M 57.SGYN2.001

MAINBOARD

Mainboard V5-171,TMB13-M Intel HM77 UMA Broadcom 57785 Acer Logo LF CPU i3 3217

NB.M3A11.004


NB.M3A11.001

Mainboard AO756,TMB13-E Intel HM70 UMA Broadcom 57785 Acer Logo LF CPU B877

NB.SH011.003


NB.SH011.002


NB.SH011.001


NB.M3A11.003


NB.M3A11.005

FAN

FAN 23.SGYN2.001

HEATSINK



THERMAL MODULE W/O FAN 60.SGYN2.007

SPEAKER

MIC SET 23.SGYN2.002

SPEAKER L+R 23.SGYN2.003



MISCELLANEOUS

DUMMY SD CARD 47.SGYN2.001

HDD MYLAR W/ SPONGE 47.SGYN2.002

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black US International Texture KB.I100A.207

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Greek Texture KB.I100A.191

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Arabic Texture KB.I100A.181

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Chinese Texture KB.I100A.186

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Russian Texture KB.I100A.199

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black US International w/ Hebrew Texture

KB.I100A.208

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Thailand Texture KB.I100A.204

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 84KS Black Korean Texture KB.I100A.195

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black UK Texture KB.I100A.206

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black German Texture KB.I100A.190

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Swiss/G Texture KB.I100A.203

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Belgium Texture KB.I100A.182

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Danish Texture KB.I100A.187

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Italian Texture KB.I100A.193

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black French Texture KB.I100A.189

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Hungarian Texture KB.I100A.192

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Norwegian Texture KB.I100A.197



Screw List

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Portuguese Texture KB.I100A.198

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Spanish Texture KB.I100A.201

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black US w/ Canadian French Texture KB.I100A.209

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Turkish Texture KB.I100A.205

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Sweden Texture KB.I100A.202

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black FR/Arabic Texture KB.I100A.188

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Nordic Texture KB.I100A.196

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black SLO/CRO Texture KB.I100A.200

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black CZ/SK Texture KB.I100A.185

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Bulgaria Texture KB.I100A.184

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 85KS Black Brazilian Portuguese Texture KB.I100A.183

Keyboard ACER AF1S_A10B AF1S Internal 10 Standard 88KS Black Japanese Texture KB.I100A.194

CATEGORY Description Part No.

SCREWS

SCREW 2D 2.5L K 4.05D NI NL 86.SGYN2.001

SCREW 2D 3L K 4.5D ZK NL CR3 0.4T 86.SGYN2.002

SCREW 2D 3L K 4.5D ZK NL 86.SGYN2.003

SCREW 2D 6L K 4.6D ZK NL CR3 86.SGYN2.004


SCREW 3.0D 3.0L K 4.9D NI 86.SGYN2.005

SCREW 2D 3L K 8D ZK NL 86.SGYN2.006

SCREW M1.7X0.35+2.5P-ZK 86.SGYN2.007

CATEGORY Description Part No.


CHAPTER 7

Test Compatible Components

Test Compatible Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2Microsoft® Windows® 7 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Test Compatible Components

This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment.

Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the AO756 / V5-171 Compatibility Test Report released by the Acer Mobile System Testing Department.

Microsoft® Windows® 7 Environment Test

AO756 / V5-171Table 7:1. AO756 / V5-171

Vendor Type Description Part No.

ADAPTER

60026861 LEADER

40W Adapter LEADER 40W 19V 1.7x5.5x11 Black IU40-11190-011S, wall-mounted, LV5+OBL LF

AP.04007.002

10001081 DELTA 40W Adapter DELTA 40W 19V 1.7x5.5x11 Black ADP-40 TH AA, LV5 wall-mounted, OBL LF

AP.04001.002

60016453 CHI-CONY POWER

40W Adapter Chicony Power 40W 19V 1.7x5.5x11 Black W10-040N1A, wall-mounted LV5 LF

AP.0400H.001

BATTERY

60001921 SANYO

4CELL2.5 Battery SANYO AL12B32 Li-Ion 4S1P SANYO 4 cell 2500mAH Main COM-MON

KT.00403.004

CAMERA

10001044 CHI-CONY

HD Chicony HD CH_OV9726_AU NC.21411.005

PLM00012 Suyin HD Suyin HD SY_OV9726_AU NC.21411.008

CPU

10001067 INTEL CM877B CPU Intel Celeron 877 BGA 1.4G 17W DDR3-1333

KC.NB001.877

10001067 INTEL PMD987B CPU Intel Pentium Dual-Core 987 BGA 1.5G 17W DDR3-1333

KC.PB001.987

10001067 INTEL PMD967B CPU Intel Pentium Dual-Core 967 BGA 1.3G 17W DDR3-1333

KC.PB001.967

7-2 Test Compatible Components

10001067 INTEL Ci52467MB CPU Intel Core i5 2467M BGA 1.6G 17W

KC.24601.7MB


KC.23601.7MB


KC.23701.7MB

10001067 INTEL Ci53317UB CPU Intel Core i5 i5-3317U BGA 1.7G 1600 17W Ivy Bridge

KC.33101.5UM

10001067 INTEL Ci33217UB CPU Intel Core i3 i3-3217U BGA 1.8G 1600 17W Ivy Bridge

KC.32101.3UM

HDD

60002005 HGST SG

N320GB5.4KS

HDD HGST 2.5" 5400rpm 320GB HTS543232A7A384,0J28213,Eagle B7, 320G/P 7mmzh SATA 8MB LF+HF F/W:DA4788

KH.32007.017

60002036 SEAGATE

N320GB5.4KS_4K

HDD SEAGATE 2.5" 5400rpm 320GB 9WS14C-188 ST320LT012, Yarra 500G/P, 7mmzh SATA 8MB LF+HF F/W:0001SDM1

KH.32001.024

60002036 SEAGATE

N320GB5.4KS_4K

HDD SEAGATE 2.5" 5400rpm 320GB ST320LT020/9YG142-188, Sapta 15,320G/P SATA 8MB LF+HF F/W:0001SDM1 7mmzh

KH.32001.021

60002036 SEAGATE

N320GB5.4KS_4K

HDD SEAGATE 2.5" 5400rpm 320GB 320G/P, 7mmzh, 9YG142-190, Sapta 15 SATA 8MB LF+HF F/W:0010SDM1

KH.32001.026

60002005 HGST SG

N500GB5.4KS_4K

HDD HGST 2.5" 5400rpm 500GB HTS545050A7E380, Jaguar B7,0J23335, 500G/P SATA 8MB LF+HF F/W:DA4837 7mmzh HDD

KH.50007.023

60001994 WD N500GB5.4KS_4K

HDD WD 2.5" 5400rpm 500GB WD5000LPVT-22G33T0, MN500S, 500G/P, 7mmzh HDD SATA 8MB LF+HF F/W: 01.01A01

KH.50008.040

KB

10000981 MISC AF1S_A10B Keyboard ACER AF1S_A10B AF1S Internal 10 Standard Black NONE Y2010 Acer Legend

KB.I100A.179

LCD


Test Compatible Components 7-3

60003316 AUO NLED11.6WXGAGS

LED LCD AUO 11.6'' WXGA Glare B116XW03 V201 LF 200nit 8ms 500:1

LK.11605.009

60003316 AUO NLED11.6WXGAGS

LED LCD AUO 11.6'' WXGA Glare B116XW03 V2 LF 200nit 8ms 500:1

LK.11605.007

10001022 CMI NLED11.6WXGAGS

LED LCD CMO 11.6'' WXGA Glare N116BGE-L41 LF 200nit 10ms 500:1

LK.1160D.006

MEMORY

60024207 KING-STON-FAR EAST

SO1GBIII13 Memory KINGSTON SO-DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128*8 0.065um

KN.1GB07.004

60033738 RAMAXEL

SO1GBIII13 Memory RAMAXEL SO-DIMM DDRIII 1333 1GB RMT3010EF48E7W-1333 LF+HF

KN.1GB0R.001

60002000 UNI-FOSA

SO1GBIII13 Memory UNIFOSA SO-DIMM DDRIII 1333 1GB GU672203EP0200 LF 128*8 0.065um

KN.1GB0H.017

60002045 HYNIX SO2GBIII13 Memory HYNIX SO-DIMM DDRIII 1333 2GB HMT325S6CFR8C-H9 LF+HF 256x8 38nm

KN.2GB0G.031

60001993 NANYA

SO2GBIII13 Memory NANYA SO-DIMM DDRIII 1333 2GB NT2GC64B88G0NS-CG LF+HF

KN.2GB03.025

60004668 ELP-IDA

SO2GBIII13 Memory ELPIDA SO-DIMM DDRIII 1600 2GB EBJ20UF8BDU0-GN-F LF+HF 256*8 38nm

KN.2GB09.012


SO2GBIII Memory KINGSTON SO-DIMM DDRIII 1600 2GB ACR256X64D3S16C11G LF+HF 256*8 38nm

KN.2GB07.008

60002045 HYNIX SO4GBIII13 Memory HYNIX SO-DIMM DDRIII 1333 4GB HMT351S6CFR8C-H9 LF+HF 256x8 38nm

KN.4GB0G.012

60001993 NANYA

SO4GBIII13 Memory NANYA SO-DIMM DDRIII 1333 4GB NT4GC64B8HG0NS-CG LF+HF 46nm

KN.4GB03.009

60001955 A-DATA

SO4GBIII16 Memory A-DATA SO-DIMM DDRIII 1600 4GB AM1U16BC4P2-B19B LF+HF 256*8 38nm

KN.4GB0C.004

60004668 ELP-IDA

SO4GBIII13 Memory ELPIDA SO-DIMM DDRIII 1600 4GB EBJ40UG8BBU0-GN-F LF+HF 512*8 38nm

KN.4GB09.005


7-4 Test Compatible Components


SO4GBIII Memory KINGSTON SO-DIMM DDRIII 1600 4GB ACR512X64D3S16C11G LF+HF 256*8 38nm

KN.4GB07.003

NB CHIPSET

10001067 INTEL HM70 NB Chipset Intel CS HM70 Chief River KI.G7501.004

10001067 INTEL HM77 NB Chipset Intel CS HM77 Chief River KI.G7501.002

TOUCHPAD

10000981 MISC CP1ISV1M Elantech Touchpad CP1ISV1M NC.24611.009

10000981 MISC CP1ISV1M Synaptics Touchpad CP1ISV1M NC.24611.00A

WLAN

10001018 HON HAI

3rd WiFi 1x1 BGN

Foxconn Wirelss LAN Atheros HB125 1x1 BGN

NI.23600.085

10001018 HON HAI

3rd WiFi 1x1 BGN

Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN

NI.23600.090

10001023 LITE-ON

3rd WiFi 1x1 BGN

Liteon Wireless LAN Atheros HB125 1x1 BGN

NI.23600.086

10001018 HON HAI

3rd WiFi 2x2 AGN+ BT4.0

Foxconn 3rd WiFi 2x2 AGN+ BT4.0 Atheros WB222

NI.23600.102

10001023 LITE-ON

3rd WiFi 2x2 AGN+ BT4.0

Liteon 3rd WiFi 2x2 AGN+ BT4.0 Atheros WB222

NI.23600.103


Test Compatible Components 7-5

CHAPTER 8

Online Support Information

Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Online Support Information

IntroductionThis section describes online technical support services available to help users repair their Acer Systems.

For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers convenient and valuable support resources.

In the Technical Information section users can download information on all of Acer's Notebook, Desktop and Server models including:

• Service guides for all models

• Bios updates

• Software utilities

• Spare parts lists

• TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical materials.

Also contained on this website are:

• Detailed information on Acer's International Traveler's Warranty (ITW)

• Returned material authorization procedures

• An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, do not hesitate to direct any suggestions or comments to us.

Online Support Information 8-2

Acer Aspire One AO756 Service Guide

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