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Knowledge Center

What is McAfee Safe Connect?

Document ID : TS102654
McAfee Safe Connect is a Virtual Private Network (VPN) product that allows you to:
  • Protect your privacy and identity
  • Access blocked websites
  • Browse the internet anonymously
Safe Connect connects you to the internet through a VPN to enable these security features on your Windows, Android, and iOS devices.

All network data that travels through a VPN is encrypted, and Safe Connect uses Advanced Encryption Standard​ (AES) 256-bit encryption by default. This encryption protects your data by preventing anyone else from reading it.

To learn how you can download and install Safe Connect, see TS100342 - How to download and install McAfee products.

Click to expand each of these frequently asked questions about Safe Connect:








Here’s some additional information about Safe Connect that you might find useful:

Features offered by Safe Connect free and premium accounts

You can download and use Safe Connect on your device for free. If you upgrade to a premium account, you get enhanced features and functionality. This table shows the differences between the free and premium Safe Connect accounts:
 
Feature Free Account Premium Account
Bandwidth Limit Bandwidth cap of 250 MB per month No bandwidth cap
Virtual Location Optimized is the only virtual location option available, which means that the server closest to your location is used as a VPN. 18 virtual locations are available, allowing you to access online content without restrictions.1
Devices protected One device only Multiple devices
1 For more information, see TS102657 - Virtual locations available in McAfee VPN products.
 

Safe Connect troubleshooting tips

Safe Connect has some built-in troubleshooting tips that you might find useful. To see them:
  1. Open Safe Connect and tap or click the stacked menu (hamburger) icon in the upper-right corner.
  2. Tap or click Help.
  3. Review the topics.
On Apple iOS devices, the troubleshooting topics look like this:
 
McAfee troubleshooting topic screen on Apple iOS devices

If your issue isn’t covered in the topics shown, contact Customer Service.
 
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