Frequently Asked Questions
General
For general questions about Floatplane

Floatplane is an affordable video platform that will allow creators to diversify their revenue sources and connect with their audiences.

The PewPew emote was as an account reward for users who had succesfully set up a payment method on Floatplane.com before January 1st 2019.

The LTX emote was given to all users who had an active subscription on Floatplane.com before the start of LTX 2019 (2019-06-26)

Watching 4K videos on Floatplane is not an issue on any modern browser, including Safari, Chrome, and Firefox. If a quality level that you should be receiving doesn’t appear for a video, the creator may simply have not uploaded at that resolution for that video.

Subscription and Payment
For questions regarding recurring payments and pricing

Each creator is able to define their own subscription plans with different feature levels and costs. Please refer to a creator's channel page for information regarding their subscription plans.

Because all charges on the platform are in USD, your bank might apply currency conversion or other foreign transaction fees on top of listed subscription rates.

The easiest way to upgrade at this time would be to cancel your subscription and re-subscribe to your desired tier when it expires. Future updates will allow the user to change tiers more easily.

At this time, we do not have the capabilities to support recurring credit card payments from India. In the meantime, one may have better luck using PayPal for Floatplane transactions.

We are working to alleviate this issue, but at this time payments will need to be handled each month in order to maintain access.

iOS App
For issues related to Apple products

Unfortunately, this is an Apple annoyance... Users will need at least one active subscription to login and use the app since we can't very well display nothing. We also can't collect payments on iOS due to lack of support for 3rd-party payment solutions (Stripe, PayPal).

Background play is on the development roadmap but does not have an ETA for release.

Need help and can't find an answer in the FAQ section?
Contact Support
Want to join Floatplane as a Creator?
Get in touch