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https://www.wsj.com/articles/southwest-airlines-resumes-ticket-sales-prepares-to-resume-regular-flights-friday-11672335336

Southwest Airlines Gears Up for a Normal Flight Schedule on Friday After Mass Cancellations

Employee volunteers rebuilt crew schedules manually after storm disruptions overwhelmed systems and led to thousands of canceled flights

Southwest Airlines has canceled nearly 16,000 flights since Dec. 22, as customers have struggled to reach their destinations and find lost luggage. The airline said its reduced schedule would extend at least until Thursday. Photo: Albuquerque Journal/Zuma Press

Southwest CEO Apologizes for Operational Meltdown as Cancellations Continue — Southwest Airlines has canceled nearly 16,000 flights since Dec. 22, as customers have struggled to reach their destinations and find lost luggage. The airline said its reduced schedule would extend at least until Thursday. Photo: Albuquerque Journal/Zuma Press

By Alison Sider

Updated Dec. 29, 2022 9:38 pm ET

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Southwest Airlines Co. LUV 0.82%increase; green up pointing triangle executives said the airline is gearing up to resume its full flying schedule on Friday, removing limits on ticket sales and rebuilding crew schedules after an operational meltdown led it to cancel thousands of flights over the past week.

Executives also pledged to continue work to update technology systems that company and labor officials have blamed for exacerbating Southwest’s troubles, leaving scheduling systems jammed and crews dispersed as the airline struggled to rebound from a winter storm.

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