YoYotta Support

Check the support pages linked below, which are updated frequently.
There are new videos on our YouTube channel to help you get started, please subscribe as we have more in the pipeline.
When stuck try searching using Google for YoYotta plus a keyword and this will usually locate our support page


YoYotta YouTube channel

Issues with missing LTO drives after updating to Ventura, Monterey or Big Sur ?

YoYotta runs well on Apple Silicon Macs or Intel Macs.
TAR restore is only supported on Intel Macs. No support on Apple Silicon Macs
Any Mac running Big Sur, Monterey or Ventura will need software drivers for SAS and FibreChannel interface cards and Thunderbolt LTO drives.
Thunderbolt units have a SAS LTO drive inside, so they will need a SAS driver.

Installing ATTO drivers for LTO drives and libraries

Issues with licensing on macOS 10.11 El Capitan ?

macOS 10.11 El Capitan is no longer updated and does not support LetsEncrypt SSL certificates.
These certificates are used by a large number of websites including YoYotta.
Your YoYotta license will continue to work, however you will not be able to log in to manage licences.
There is a fix available, details here.

SSL and macOS 10.11

We suggest that you upgrade your Mac to the newest macOS, ideally Monterey, Big Sur or Catalina.

Which macOS does my Mac support?

Licensing and Versions

 Create YoYotta Account Download YoYotta demo Install YoYotta License
Reset account password Move or Uninstall License Purchase YoYotta Release and Beta builds Release Notes Update to v3

LTO + LTFS workflow

 Format LTFS tapes Mount LTFS tapes Index LTFS tapes and export reports Repair LTFS tapes Verify LTFS tapes Restore LTFS tapes Create tapes for Discovery Channel Restore TAR tapes LTO + LTFS FAQ

Options

 Automation Transcode Conform

YoYotta Server

 Server specs Server setup Server S3 workflow Server Conform workflow

Operation

 Quick Start Preferences Projects Sources and Source Browser Destinations and Reports Deliver to Netflix Metadata Index media and create reports Spanning archives Verification Queuing jobs Project Browser
Restore files
Export Reports Exporting and importing projects
Moving to a new computer Sending log + debug information Sending crash reports

Install

 Which macOS ? Which Mac ? Media Readers Other Hardware Install macFUSE Install mTape or mRack LTO units Install Netstor enclosure Install ATTO SAS or FC devices
Archive & Restore
Camera card workflow
Verification
Reports
Source Browser

YoYotta Support

If something is unclear or you have any feedback, please email support@yoyotta.com

If reporting an issue then please make sure you save and send us the log

Saving log with debug

We may need to screen share onto your system for troubleshooting, to prepare for this, click the button below to download TeamViewer.
YoYotta Support YoYotta Support

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