Website satisfaction Sept21

Please help us! We want to know what you think of the British Library website.
The survey may take about 5 minutes to complete.

Do you hold a British Library Reader Pass?

Yes

Do you have a British Library Membership?

Yes

Are you a registered British Library document supply customer?

Yes

The British Library website

How many times have you ever visited this website (including this time)?

Once, this is my first visit

2-4 times

5-9 times

10 or more times

I don't know

To what extent did you get what you wanted from the British Library site TODAY?

Got everything I wanted

Got most of what I wanted

Got some of what I wanted

Got none of what I wanted

Q13	Please rate our website on the following aspects:
Q13		Excellent	Very Good	Good	Fair	Poor
	Ease of use of the site	Ease of use of the site Excellent	Ease of use of the site Very Good	Ease of use of the site Good	Ease of use of the site Fair	Ease of use of the site Poor

	Attractiveness of design	Attractiveness of design Excellent	Attractiveness of design Very Good	Attractiveness of design Good	Attractiveness of design Fair	Attractiveness of design Poor

	Download speed	Download speed Excellent	Download speed Very Good	Download speed Good	Download speed Fair	Download speed Poor

	Depth of information	Depth of information Excellent	Depth of information Very Good	Depth of information Good	Depth of information Fair	Depth of information Poor

	Usefulness of information	Usefulness of information Excellent	Usefulness of information Very Good	Usefulness of information Good	Usefulness of information Fair	Usefulness of information Poor

	Having up to date information	Having up to date information Excellent	Having up to date information Very Good	Having up to date information Good	Having up to date information Fair	Having up to date information Poor

Q14	We would love to hear your thoughts on the British Library. Please give your rating on a scale of 1-10 on how closely you agree with the following statements, with 10 being “totally agree” and 1 being “totally disagree”
Q14		1	2	3	4	5	6	7	8	9	10
	The British Library is for everyone	The British Library is for everyone 1	The British Library is for everyone 2	The British Library is for everyone 3	The British Library is for everyone 4	The British Library is for everyone 5	The British Library is for everyone 6	The British Library is for everyone 7	The British Library is for everyone 8	The British Library is for everyone 9	The British Library is for everyone 10

	The British Library is welcoming	The British Library is welcoming 1	The British Library is welcoming 2	The British Library is welcoming 3	The British Library is welcoming 4	The British Library is welcoming 5	The British Library is welcoming 6	The British Library is welcoming 7	The British Library is welcoming 8	The British Library is welcoming 9	The British Library is welcoming 10

	The British Library is a trusted voice	The British Library is a trusted voice 1	The British Library is a trusted voice 2	The British Library is a trusted voice 3	The British Library is a trusted voice 4	The British Library is a trusted voice 5	The British Library is a trusted voice 6	The British Library is a trusted voice 7	The British Library is a trusted voice 8	The British Library is a trusted voice 9	The British Library is a trusted voice 10

	The British Library is forward looking	The British Library is forward looking 1	The British Library is forward looking 2	The British Library is forward looking 3	The British Library is forward looking 4	The British Library is forward looking 5	The British Library is forward looking 6	The British Library is forward looking 7	The British Library is forward looking 8	The British Library is forward looking 9	The British Library is forward looking 10

	The British Library is relevant to me	The British Library is relevant to me 1	The British Library is relevant to me 2	The British Library is relevant to me 3	The British Library is relevant to me 4	The British Library is relevant to me 5	The British Library is relevant to me 6	The British Library is relevant to me 7	The British Library is relevant to me 8	The British Library is relevant to me 9	The British Library is relevant to me 10

Q16	We offer a range of services to our diverse users. We would like to get an understanding of how well-known these services are and whether they are important to you. Please select all that apply
Q16		I am aware that the British Library has this	This service is important to me
	Business & IP Centre	Business & IP Centre I am aware that the British Library has this	Business & IP Centre This service is important to me

	Reading Rooms that are available for everyone	Reading Rooms that are available for everyone I am aware that the British Library has this	Reading Rooms that are available for everyone This service is important to me

	Cultural events and exhibitions	Cultural events and exhibitions I am aware that the British Library has this	Cultural events and exhibitions This service is important to me

	Learning programme	Learning programme I am aware that the British Library has this	Learning programme This service is important to me

	Online services	Online services I am aware that the British Library has this	Online services This service is important to me

	Membership scheme	Membership scheme I am aware that the British Library has this	Membership scheme This service is important to me

Finally, in order to help the Library check that we are attracting a range of visitors, please tell us a bit about yourself. Your responses are hugely appreciated and help inform our plans on how we can become an organisation that is open and welcoming to all.

Q19

Which of the following ethnic group would you consider you belong to?

Asian or Asian British/ Indian/ Pakistani/ Bangladeshi/ Any other Asian background

Black or Black British/ Caribbean/ African/ Any other Caribbean African background

Chinese or other East Asian background

Mixed White and Black Caribbean/ White and Black African/ White and Asian/ Any other mixed background

White/ British/ Irish/ Any other White background

Prefer not to say

Prefer to self-describe

Q21

Are you a UK resident?

Yes

Q22

Do you have any disabilities or long-term health issues that affect day-to-day life?

Yes

Prefer not to say

Thank you for taking the time to complete this survey. We will be studying your comments and using them to help us develop our website. Now please click the submit button below.

Please help us! We want to know what you think of the British Library website.The survey may take about 5 minutes to complete.

The British Library website

Finally, in order to help the Library check that we are attracting a range of visitors, please tell us a bit about yourself. Your responses are hugely appreciated and help inform our plans on how we can become an organisation that is open and welcoming to all.

Thank you for taking the time to complete this survey. We will be studying your comments and using them to help us develop our website. Now please click the submit button below.

Please help us! We want to know what you think of the British Library website.
The survey may take about 5 minutes to complete.