In the following cases, we will make a free reissue or full refund
Product cannot use in warranty period because of product quality problems
Product is damaged in transit
Product is not delivered in time because of our reason
Process of free reissue or full refund
Buyers send an email to our customer service(elecok_service@elecok.com) to describe the problem, and to provide evidence (clear photos, screenshots, or video)
We will check the problem in 1 working days. For those meet the requirements, free reissue or full refund will be made within 1 working days
If a return is required, the return shipping fee will be paid by us
Buyers can apply for return or exchange within 90 days of receipt
