Responding to information disclosure requests from investigative agencies, etc.

PayPay strictly protects and manages your personal information and privacy based on our Privacy Policy
Therefore, as a general rule, we will not disclose information without the consent of the customer.
However, in response to a request for information disclosure from an investigative agency, we may provide the minimum necessary information only when it is deemed necessary and appropriate based on relevant laws and regulations and strict internal standards.

We believe that the arrest of suspects who commit criminal acts is a social responsibility as a provider of cashless services.
In addition, in order to provide services that customers can use safely and with peace of mind, we believe that cooperation in investigations against fraudulent activities using our services is indispensable.

Investigators can request disclosure of information under the Code of Criminal Procedure.

① Information disclosure request made by a warrant issued by a judge
Article 218, Paragraph 1 Judicial police officers may seize, search or verify by a warrant issued by a judge when it is necessary to investigate a crime.

(2) Request for information disclosure by inquiring about investigation-related matters based on the law
Article 197, Paragraph 2 Regarding the investigation, you may refer to a public office or a public or private organization and request a report of necessary matters.

In response to information disclosure requests, we will strictly determine whether or not to respond to disclosure, and will disclose the minimum amount of information only if there is a reasonable reason. The following is information that may be disclosed to the investigative agency, and the information actually disclosed is some information.

• Registration information: Information entered by the user when acquiring an account or linking with Yahoo! JAPAN ID
  • User information (user ID, name, katakana name)
  • Mobile phone information (mobile phone number, SMS authentication status, SMS authentication date and time)
  • E-mail address (e-mail address setting status, authentication status, authentication date and time)
  • Yahoo! JAPAN ID linkage (Yahoo! JAPAN ID linkage status, linkage identifier, Yahoo! JAPAN ID linkage date and time)
• Transaction history: History of user transactions with PayPay (payment, top up, remittance, etc.)
  • Payment ID, payment type, transaction date and time, merchant name, store name, transaction amount, transaction status
• Bank account information
• Identity verification information in your account
• PayPay chat history (communication date and time, chat content)

  PayPay chat history will not be disclosed unless the court presents a search and seizure warrant.

• Other service usage history

If an information disclosure request is made in the following cases, we may respond.

1. Unauthorized registration of bank account or credit card: unauthorized top up are being made by linking third-party bank accounts or credit cards to PayPay account.
2. Fraud that abuses the money transfer function between individuals: PayPay's money transfer function is used as a payment method by exchanging product purchases on SNS etc.
3. Use for money laundering: PayPay is used for money laundering

Public institutions other than investigative agencies and bar associations may also request disclosure of your information. PayPay determines the necessity and appropriateness of information disclosure only when the request for disclosure has a legal basis, and may disclose the minimum necessary information after undergoing the necessary approval procedure. 

Information disclosure request from investigative agencies, etc.

In response to information disclosure requests from investigative agencies, etc., we provide the minimum necessary information only when it is deemed necessary and appropriate based on relevant laws and regulations and strict internal standards. For details, please refer to the basic policy for information disclosure requests from investigative agencies.

1. Includes disclosure requests based on investigation-related inquiry and disclosure requests based on warrants.
2. Other public institutions include requests for disclosure based on legal grounds from public institutions other than investigative agencies and bar associations.
3. The number of requests means the number of request documents. One request document includes requests for disclosure of multiple accounts.