Q&A

FAQ for all

FAQ for streamer

FAQ for viewer

FAQ for all

What kind of service is Ch-OMUSUBI?

What does the service name Ch-OMUSUBI mean?

What can I use to register and log in?

Why does Ch-OMUSUBI charge a fee when many live-streaming services are free?

What if I forgot my password?

What are the prohibitions?

What is the recommended environment?

I have a bug, what should I do?

I have a functional request.

Are there any blocks?

I saw a malicious user. What should I do?

I would like to cancel my membership.

What features will be implemented in the future?

FAQ for streamer

How do I make a distribution?

Are there any restrictions on delivery?

I would like to distribute, but the camera and audio are not attached.

Is there anything I should be aware of when distributing?

The delivery was not completed properly due to reloading, tab closing (page closing), or power off.

I am worried about my first delivery. How can I help?

I can't receive items since I am not allowed to work on the side. Is it possible to set up not to receive items?

FAQ for viewer

How can I watch the delivery?

What can I pay with?

The quality of the delivery is poor, what can I do?

The delivery stopped halfway through, is this a bug?

How can I enjoy it as a viewer?

Do the coins have an expiration date?

Is there a possibility that the monthly billing amount may change?

I am watching the delivery, but my comments are not read by the delivery.

I am watching the distribution, but the distributor is not showing up.

I am watching the delivery but cannot hear the audio.

What is the difference between the Premium and Basic plans?

Can I adjust the picture quality?

Can I change the speed in the archive?

What is the difference between the community feature and the group chat feature?

I purchased the wrong coins. Will I get a refund?

Can I watch with multiple tabs open?

About Apple pay, google pay, and debit cards

Q&A

FAQ for all

What kind of service is Ch-OMUSUBI?

What does the service name Ch-OMUSUBI mean?

What can I use to register and log in?

Why does Ch-OMUSUBI charge a fee when many live-streaming services are free?

What if I forgot my password?

What are the prohibitions?

What is the recommended environment?

I have a bug, what should I do?

I have a functional request.

Are there any blocks?

I saw a malicious user. What should I do?

I would like to cancel my membership.

What features will be implemented in the future?

FAQ for streamer

How do I make a distribution?

Are there any restrictions on delivery?

I would like to distribute, but the camera and audio are not attached.

Is there anything I should be aware of when distributing?

The delivery was not completed properly due to reloading, tab closing (page closing), or power off.

I am worried about my first delivery. How can I help?

I can't receive items since I am not allowed to work on the side. Is it possible to set up not to receive items?

FAQ for viewer

How can I watch the delivery?

What can I pay with?

The quality of the delivery is poor, what can I do?

The delivery stopped halfway through, is this a bug?

How can I enjoy it as a viewer?

Do the coins have an expiration date?

Is there a possibility that the monthly billing amount may change?

I am watching the delivery, but my comments are not read by the delivery.

I am watching the distribution, but the distributor is not showing up.

I am watching the delivery but cannot hear the audio.

What is the difference between the Premium and Basic plans?

Can I adjust the picture quality?

Can I change the speed in the archive?

What is the difference between the community feature and the group chat feature?

I purchased the wrong coins. Will I get a refund?

Can I watch with multiple tabs open?

About Apple pay, google pay, and debit cards

About the company

FJC Inc.

Hiroki OKAMOTO

10.4.2021

403, 2-23-4, Ikebukuro, Toshima, Tokyo, Japan

Development and operation of Web services related to supporting foreigners.

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