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How can we help you?
You can also browse the topics below to find what you are looking for.
Download and Installation
How to download or uninstall WhatsApp
Can’t move WhatsApp to an SD card
About supported devices
About rooted phones and custom ROMs
How to move your WhatsApp Messenger account to WhatsApp Business
About supported operating systems
How to update WhatsApp
About moving from WhatsApp Messenger to WhatsApp Business
How to update the WhatsApp Business app
Can't log out of WhatsApp
About linked devices
About multi-device
Verification
How to verify your phone number
How to register your account with a missed call
About registration and two-step verification
About two-step verification
How to reset your two-step verification PIN
How to manage two-step verification settings
About using one WhatsApp account on multiple phones, or with multiple phone numbers
How to register for the WhatsApp Business app
About autofilling security codes on WhatsApp
Account and Profile
How to delete your account
How to edit your profile
How to share products or services from a catalog
How to place an order using cart
How to use dark mode
How to change your phone number
About accessibility features on WhatsApp
How to free up storage on WhatsApp
About sending messages on WhatsApp
About account bans
About seeing your phone number already in WhatsApp
Lost and stolen phones
About creating a business name
What is WhatsApp Business?
Can’t connect WhatsApp to a Facebook shop
Can’t access WhatsApp catalog when linked to my Facebook shop
How to request your account information
Stolen accounts
Seeing the message "Your phone number is banned from using WhatsApp. Contact support for help."
About catalog
How to view a catalog
How to create and manage a collection in your catalog
How to Comply with the Laws for Selling Online in India
About mandatory disclosures to be made by Businesses
About complaints raised by WhatsApp users in relation to the goods or services sold by Businesses
About data roaming charges
About your business profile
About QR code for WhatsApp Business
About linking WhatsApp Business with Facebook and Instagram
How to add a WhatsApp Business account to an Instagram Profile
About sharing your WhatsApp Business information with Meta to create ads
About the shopping button
About Shops integration with the WhatsApp Business App
How to link your WhatsApp Business account to a Facebook Shop
How to share links to your Facebook Shop in WhatsApp
How to share and view links to a Facebook Shop in WhatsApp
About Cart
How to use cart on WhatsApp Business
How to view cart as a customer
About inactive account deletion
About syncing WhatsApp Business with Facebook Pages
How to add a WhatsApp Business account to a Facebook Page
About find businesses
Don’t recognize contact’s account
About changing phone numbers
About changing phones
How to change WhatsApp’s language
How to search for businesses inside WhatsApp
Can't save quick reply
How to apply chatlist filters
Chats
How to restore your chat history
How to use emoji
How to manage conversation tones
How to search WhatsApp
How to turn disappearing messages on or off
How to turn disappearing messages on or off in a group
How to send and open view once media
How to send media
How to send GIFs
How to change your wallpaper
How to use broadcast lists
How to configure auto-download
How to send voice messages
How to preview a voice message
How to delete chats
How to save your chat history
How to manage your notifications
How to edit photos and videos
How to use live location
How to delete messages
How to add and remove group participants
How to manage group admins
How to create and invite into a group
How to exit and delete groups
How to make changes to groups
How to forward messages
How to block or unblock a business
How to use stickers
How to mute or unmute group notifications
How to clear chats
How to change group admin settings
About Google Drive backups
How to archive or unarchive a chat or group
How to back up to Google Drive
How to star or unstar a message
How to configure the enter key
How to send message reactions
About forwarding limits
About last seen and online
How to format your messages
How to reply to a message
About disappearing messages
About view once
About end-to-end encrypted backup
How to turn on and turn off end-to-end encrypted backup
How to mention in a group
How to use click to chat
About chatting with businesses
Controls When Messaging Businesses
About shopping on WhatsApp
How to shop while chatting with businesses
About using the shopping button
Getting messages from businesses
How to message a business on WhatsApp from their Facebook Shop
How to migrate your WhatsApp data from iPhone to a Samsung phone
Can't migrate chat history from iPhone to a Samsung device
How to migrate your WhatsApp data from Android to iPhone
Can't remember password for encrypted backup
How to view a Facebook shop on WhatsApp
About creating stickers for WhatsApp
About sticker suggestions
How to pin a chat
About opting-in to business chats
How to do an internet search on forwarded WhatsApp messages
What does “Invite via Link unavailable” mean?
Contacts
How to add a contact
How to delete a contact
How to scan a WhatsApp QR code
How to share your WhatsApp QR code
How to reset your WhatsApp QR code
How to scan a business’ WhatsApp QR code
How to add an international phone number
Can’t see a contact’s profile information
About WhatsApp QR codes
How to view your WhatsApp QR code
About contact upload
Voice and Video Calls
How to make a video call
How to make a voice call
How to make a group voice call
How to make a group video call
How to use call waiting
How to add or remove your WhatsApp account from Portal
How to call a WhatsApp contact on Portal
How to switch between WhatsApp voice and video calls on Portal
About Messenger Rooms
WhatsApp Calling unavailable in some countries
Security and Privacy
How to block and report a contact
About suspicious links
How to use Android fingerprint lock
How to report a catalog or business
About WhatsApp permissions
Adding a password
How to check read receipts
How find businesses handle your search history
We’re updating our Privacy Policy for people in the European Region
How to change group privacy settings
About unsupported apps
About Commerce Terms of Service
About responding to customer questions
About buying goods or services from businesses
Being blocked by someone
About blocking and reporting contacts
How to stay safe on WhatsApp
The threat of traceability in Brazil and how it erodes privacy
About WhatsApp and elections
What is traceability and why does WhatsApp oppose it?
Seeing "Waiting for this message. This may take a while."
Seeing “Waiting for this message. Check your phone.”
Seeing "Waiting for this message. Check your phone."
What does "This group is no longer available" mean?
How to select a location when looking for businesses
Information for Law Enforcement Authorities
Privacy and security for business messages
What information does WhatsApp share with the Meta Companies?
The Meta Companies
The Meta Company Products
How is your data used with Facebook Shops?
About using optional Meta Company features if you opted out of sharing WhatsApp account information with Meta
Which Terms of Service apply to you
Who is providing your WhatsApp services
About minimum age to use WhatsApp
About using the WhatsApp Business app to communicate with your customers
About contacts and your WhatsApp Business app
How to prevent the spread of misinformation
How to use WhatsApp responsibly
Account security tips
How to change your privacy settings
Unauthorized use of automated or bulk messaging on WhatsApp
Protecting our users from a video calling cyber attack
About updating business information for WhatsApp Business accounts linked to a Facebook Page
About spam and unwanted messages
Global Suicide Hotline Resources
About security code change notifications
About end-to-end encryption
What's California's Shine the Light law and how do we comply?
How we work with Facebook to offer new products and services
Why am I seeing a new system message in my WhatsApp chats?
About harvesting personal information
We updated our Terms of Service and Privacy Policy on January 2021
About the effective date for the January 2021 update
About Business Features
Answering your questions about WhatsApp’s January 2021 Privacy Policy update
Building Private, Safe, and Secure Communities on WhatsApp
Security Code Change Notification
Status
How to use status
How to mute or unmute a contact’s status update
How to delete a status update
How to forward a status update
How to share WhatsApp status updates to other apps
About status privacy
Troubleshooting
Notification problems
Can’t download or send media files
Finding the More options icon
Can’t connect to WhatsApp
Can’t create or restore a Google Drive backup
Can’t download or update WhatsApp
Can’t see notification count
How to troubleshoot the notification dot
Can't change phone number
Problems sending or receiving messages
Incorrect timestamps on messages
Troubleshoot blurry photos
Can’t migrate chat history from Android to iPhone
Temporarily Banned
About Temporarily Banned Accounts
Payments
Learn more about participating countries
WhatsApp Business API
About WhatsApp Business products
Getting access to WhatsApp Business Platform
What are Business Solution Providers and how can you work with them?
Working with Solution Providers
How to comply with the WhatsApp Business and Commerce policies