Q; How do I sign in?
A: Click on 'sign in' and use the password along with the User name that has been issued to you.
A: Click on 'sign in' and use your password that you entered at time of registration along with your username, then submit.
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Q; How do I change my password?
A: Click on 'Edit profile' and complete required fields in profile information.
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Q; How do I change my address?
A: Please email your request to HPparts.sales.apj@hp.com.
A: Click on 'Edit profile' and complete required fields in profile information.
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Q; How do I track the shipment of my order?
A: Click on 'Self Help' from the navigation menu at the top of this page, select ‘Check Order Status’, enter search criteria.
Queries on deliveries can only be accepted within fourteen days of the part being shipped from HP.
When a local U.S. Postal Service (USPS) office makes the final shipping: Please note that small packages that weight 16 ounces or less could be handed over from UPS to a local U.S. Postal Service office which makes the final shipping. In these cases the HP Parts Store provides you the UPS tracking number that starts with “MI” and 16 numeric digits and UPS will provide the USPS Package Identification Code which you can use to track your package on https://tools.usps.com/go/TrackConfirmAction. Delivery times are usually 5-7 business days and USPS delivers to your mail box so please check it daily. You can also contact your local USPS office or call the United States Postal Service at 1-800-222-1811 and/or UPS at 1-800-PICK-UPS (1-800-742-5877) for more information about your package.
A: Click on 'Self Help' from the navigation menu at the top of this page, select ‘Check Order Status’, enter search criteria.
A:Click on 'Self Help' from the navigation menu at the top of this page, select ‘Check Order Status’, enter search criteria.
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Q; How long is the warranty for on my part?
A: HP Parts are warranted against defects in workmanship and material for a period of 12 months from the date of delivery. For European Union consumers please click here to read the full Terms and Conditions.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
A: HP replacement parts come with standard 90-day warranty. Warranty may differ by country where local regulations apply.
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Q; Received incomplete or damaged shipment?
A: Please send an E-mail to hpparts.rma.ams@hp.com and a Support Specialist will assist you.
You may reject goods as inoperable or defective at the time of delivery by notifying HP within 30 (Thirty) days of delivery, which HP believes to be a reasonable timeframe in the majority of cases. Requests may be placed through HP's Spare Part email address for this purpose (HPparts.sales.emea@hp.com). Click here to read the full Terms & Conditions.
A: If you received less parts than you ordered, or your package got damaged during shipment, e-mail HPparts.rma.apj@hp.com. Please include your order number.
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Q; Are all the parts new?
A: All parts are from our Service inventory and meet our rigorous engineering and quality standards. Some will be new, some are considered 'as new' and have been repaired, refurbished or remanufactured. All are fully warranted.
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Q; How do I return my part?
A: Exchange Parts: Anyone is eligible to purchase exchange parts as long as they have a defective core (same part that they are ordering) to return to HP. Exchange parts are parts that have been repaired (refurbished) and are less expensive than new parts. There will be instructions included with your shipment that explains how and where to return your defective core part. Contract customers please refer to your contract for specific details regarding return window length. Any other returns: You will need to send an E-mail to hpparts.rma.ams@hp.com for a Return Authorization Number. Once you receive that number and authorization from HP to return the part, write the Authorization Number on the outside of the box and return the part to the address given to you by HP. Please note that non exchange related returns may be subject to a restocking fee.
A: All returns require prior authorization from HP in the form of a Return Material Authorization (RMA) number. Please send a mail to HPparts.rma.emea@hp.com for your RMA number and specific return instructions. Please note we do not offer telephone support. All queries and requests for support will be managed by submitting your questions to HPparts.sales.emea@hp.com. Authorised Replacement Part Resellers should contact their Country Administration teams for assistance.
A: Please send an email to HPparts.rma.apj@hp.com if you wish to return a part. HP will then review your case to determine the appropriate next steps. If you are entitled to return your part, HP will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.
A: Please send an email to HPparts.rma.apj@hp.com if you wish to return a part. HP will then review your case to determine the appropriate next steps. If you are entitled to return your part, HP will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.
A: Please send an email to HPparts.rma.apj@hp.com if you wish to return a part. HP will then review your case to determine the appropriate next steps. If you are entitled to return your part, HP will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.
A: Please send an email to HPparts.rma.apj@hp.com if you wish to return a part.HP will then review your case to determine the appropriate next steps. If you are entitled to return your part, HP will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.
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Q; How long do I have to return a part?
U.S. Customers: A: If a part is listed with Exchange 1 then, then if you are not an HP Authorized Parts Reseller, then the Initial charge to your credit card will be for the amount in the Net price column. If your defective core is returned to HP within 30 days then the Defective core charge will be credited and you will pay the amount shown in the List price column 30 calendar days from the date of shipment. If a part is listed with Exchange 2 in the Part table, please return you original part to Hewlett-Packard within 3 working days. If Hewlett-Packard has not received your original part within 15 (fifteen) days, the cost of a replacement product (shown in the column List price) will be charged to you. Canadian Customers: A: 15 calendar days from the date of shipment.
A: You have 14 calendar days to request a return of your part. Once you have received the return instructions from HP, you have 7 days in which to return your part.
A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the ACL. Upon receipt of a Return Material Authorisation (RMA) number from HP, please return your part within 14 calendar days.
Authorised Parts Resellers (APR) - Please refer to your Agreement with HP.
To the extent that you have rights under the ACL that are additional to, and inconsistent with, those under the Agreement, your rights under the ACL will prevail.
A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the ACL. Upon receipt of a Return Material Authorisation (RMA) number from HP, please return your part within 14 calendar days.
A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. Upon receipt of a Return Material Authorisation (RMA) number from HP, please return your part within 14 calendar days.
A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. Upon receipt of a Return Material Authorisation (RMA) number from HP, please return your part within 14 calendar days.
Authorised Parts Resellers (APR) - Please refer to your Agreement with HP.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.
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Q; Do I have to contact HP before I return a part?
A: Yes, if you are returning a part for any reason other than sending back your defective exchange from the unit, you must send an E-mail to hpparts.rma.ams@hp.com and a Support Specialist will assist you.
A: Yes, if you are returning a part for any reason other than sending back your defective exchange from the unit.
A: Yes,if you are returning a part for any reason please send an email to HPparts.rma.emea@hp.com for your RMA (Return Materials Authorization) number and specific return instructions. Please note we do not offer telephone support. All queries and requests for support will be managed by submitting your questions to HPparts.sales.emea@hp.com. Authorised Replacement Part Resellers should contact their Country Administration teams for assistance.
A: Yes. If you are returning a part for any reason please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. Please provide your HPPS order number and specify the reason for your return.
• Dead On Arrival (DOA)
• Wrong Part In Box (WPIB)
• Received incorrect part
• Warranty replacement
• Change of mind
• Other
A: Yes. If you are returning a part for any reason please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. Please provide your HPPS order number and specify the reason for your return.
• Dead On Arrival (DOA)
• Wrong Part In Box (WPIB)
• Received incorrect part
• Warranty replacement
• Change of mind
• Other
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Q; Who pays for the return freight?
A: Customer pays return freight for unused part, ordered wrong part, core return. Customer may be subject to additional freight charges, send an E-mail to hpparts.rma.ams@hp.com and a Support Specialist will assist you.
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Q; What do I do if I don't have a return label?
A: Exchange parts:You can write the HP order number on the outside of the box. Any other returns you must send an E-mail to hpparts.rma.ams@hp.com and a Support Specialist will assist you.
A: If you have any questions about returning a part for any reason,please send an email to HPparts.rma.emea@hp.com Please note we do not offer telephone support. All queries and requests for support will be managed by submitting your questions to HPparts.sales.emea@hp.com. Authorised Replacement Part Resellers should contact their Country Administration teams for assistance.
A: If you have any questions about returning a part for any reason, please send an email to HPparts.rma.apj@hp.com.
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Q; Are all parts returnable?
A: No, software and manuals are non-returnable, and any opened consumables such as toner, ink cartridges, and media.
A: If a Customer is not satisfied with his/her purchase,the Customer may receive a prompt replacement or refund, subject to the limitations below.All eligible exchanges and returns require prior authorization from HP in the form of a Return Material Authorization(RMA) number.Please send a mail to HPparts.rma.emea@hp.com for your RMA number and specific return instructions. You must request an RMA number within 14 days of receipt of your shipment. All returned spare parts must be in 'as new' condition, and returned in the original packaging. Spare parts returned without prior approval and an RMA number may be refused. After the receipt and inspection of the returned spare parts,credit will be issued. Refunds will only be credited to the same card that was used for the purchase. Please note we do not offer telephone support. All queries and requests for support will be managed by submitting your questions to HPparts.sales.emea@hp.com. Authorised Replacement Part Resellers should contact their Country Administration teams for assistance.
A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the ACL. To the extent that your rights under the ACL are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the ACL will prevail. If you are entitled to an exchange or return, HP will issue you with a RMA number. Please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. You must request a RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the ACL. After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.
Authorised Parts Resellers (APR) - Please refer to your Agreement with HP.
To the extent that you have rights under the ACL that are additional to, and inconsistent with, those under the Agreement, your rights under the ACL will prevail.
A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the ACL. To the extent that your rights under the ACL are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the ACL will prevail. If you are entitled to an exchange or return, HP will issue you with a RMA number. Please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. You must request a RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the ACL. After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.
A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the Consumer Guarantees Act 1993. To the extent that your rights under the Consumer Guarantees Act 1993 are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the Consumer Guarantees Act 1993 will prevail. If you are entitled to an exchange or return, HP will issue you with a RMA number. Please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. You must request a RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused.
If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993.
After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.
A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the Consumer Guarantees Act 1993. To the extent that your rights under the Consumer Guarantees Act 1993 are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the Consumer Guarantees Act 1993 will prevail. If you are entitled to an exchange or return, HP will issue you with a RMA number. Please send an email to HPparts.rma.apj@hp.com for your RMA number and specific return instructions. You must request a RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. After the receipt and inspection of the returned spare parts,a credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.
Authorised Parts Resellers (APR) - Please refer to your Agreement with HP.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.
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Q; Will I be charged a restocking fee?
A: Yes for U.S. and Canada, all good unused returns may be subject to a $25.00 or 15% restocking fee. Contract customers please refer to your contract for specific details.
A: There will no charge for restocking returned items.
A: Yes, a restocking fee may be charged if you return a unit for change of mind. You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.
A: Yes,a restocking fee may be charged.You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.
A: Yes,a restocking fee may be charged.You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.
Authorised Parts Resellers (APR) - Please refer to your Agreement with HP.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.
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Q; Can I order by phone?
A: No, please go to the need more help link on the home page and chat with a sales specialist or send an Email to hpparts.sales.ams@hp.com .
A: No, orders can only be placed via this website.
A: No, please go to the need more help link on the home page and chat with a sales specialist or send an Email to hpparts.sales.ams@hp.com .
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Q; Part Search Tips
A: Please use one of the search tips outlined below:
Search by Part Number If you want to search for a specific spare part number(s),enter the full part number(s) (i.e. 123456-001,A3262-60021). Any portion of the part number may also be entered and the search engine will retrieve all parts containing the matching string.
Search by Product Name or Model Number If you want to search for a specific spare part number, specific to the system you are currently using, enter the Product Name or Model Number, and the search engine will retrieve all parts contained within your system that are available for purchase through the store.
A: Please use one of the search tips outlined below:
Search by Part Number If you want to search for a specific spare part number(s),enter the full part number(s) (i.e. 123456-001,A3262-60021). Any portion of the part number may also be entered and the search engine will retrieve all parts containing the matching string.
Search by Product Name or Model Number If you want to search for a specific spare part number, specific to the system you are currently using, enter the Product Name or Model Number, and the search engine will retrieve all parts contained within your system that are available for purchase through the store.
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Q; Part Availability
A: Please note that we can only reserve parts for you after your order has been submitted. The available inventory may change between the time you search for parts and the time you submit your order.
A: Determines if there is stock available for the amount you requested.
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Q; Sales Tax Information
A: Sales tax is based on shipping address. Orders are taxable unless for resale or shipping to a non-taxable state or province. If you feel your order should be tax exempt, you must provide a valid tax exempted certificate at time of order placement.
A: Sales Tax will be added to your order based on current local values at the time of invoicing.
A:Prices quoted include the goods and services tax.
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Q; Do I have to send a new certificate every time I place an order?
A: In most cases the answer is no, unless the certificate you send is indicated as a Single Purchase certificate, or describes a specific purchase order. A Blanket exemption certificate can be kept on file and used for more than one purchase, however you will need to indicate on each of your orders whether tax exemption is applicable. In some states however, we are only allowed to keep a certificate on file for a certain period of time, then we must obtain a new certificate.
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Q; What type of form qualifies as a valid Resale Certificate?
U.S. Customers A: In a few states such as OK, CO, and MS a copy of your registration/permit is acceptable. The remaining states require a sales and use tax exemption certificate (Resale Certificate) to be fully/properly completed and issued to HP. Canadian Customers A: Registration/permit or resale certificate HP.
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Q: What if I am having parts 'Drop Shipped' to my customer in another state, however I am not located, or registered in that state?
U.S. Customers A: HP is registered in every state, therefore we are required to collect tax in every state that we ship into, unless a valid resale/exemption certificate is on file. If your company is not registered in the ship to state some states will allow you to use your home state resale certificate. States such as CA, and MD however, do not allow this and your order will be taxable. Canadian Customers A: Drop Shipment is not available.
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Q; Is there separate documentation required when it is a '3rd Part Drop Shipment?'
U.S. Customers A: Yes, HP is still required to obtain a valid 'Resale' certificate for the ship-to state in addition to your valid home state resale certificate. This form should be completed in full, however entered in place of the tax id# should be the words 'Not Registered'. This will indicate that you are not registered (or required to be registered) in the ship to state. Canadian Customers A: 3rd Party shipment is not available in Canada.
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Q; How to register
A: Click on the 'register' link at the top right of the page and fill in the requested information.
A: Click on the 'register' link at the top right of the page and fill in the requested information.
A: Click on the 'register' link at the top right of the page and fill in the requested information.
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Q; Purchasing exchange parts
A) U.S. Customers: Anyone is eligible to order exchange parts as long as they have a defective core (same part that they are ordering) to return to HP. If you are a registered user you need to have the exchange part option marked in your profile. Exchange parts are parts that have been repaired (refurbished) and could be less expensive than new parts. There are two different exchange part types, exchange 1 and exchange 2, each one shows the parts price divided in two elements visible upfront, the list price will always be charged at minimum, the defective core charge depends upon the exchange type and on HP receiving the defective core from the customer on time, if you don't return it on time you will be billed the defective core charge in addition to the part list price less any applicable discount in the final billing. HP ships exchange parts with pre-paid return labels for the defective core. HP Parts Store will show whether the part you searched has an exchange option and which one applies. Exchange 1: If your defective core is returned to HP within 30 days, the defective core charge will be credited. If you don't receive the return label send a request to hpparts.rma.ams@hp.com. Exchange 2: Please return your defective part to HP within 3 working days after you receive the replacement part. If HP has not received your defective part within 15 (fifteen) days, the cost of the replacement (shown in 'Defective Core Charge' column) will be charged to you. For return label questions please send an E-mail to hpparts.rma.ams@hp.com and a Support Specialist will assist you.
A: Anyone is eligible to order exchange parts as long as they have a defective core(same part that they are ordering) to return to HP. Exchange parts are parts that have been repaired (refurbished) and are less expensive than new parts. Core Charge Policy:Contract customers please refer to your contract for specific details regarding return window length. There will be instructions included with your shipment that explains how and where to return your defective core part. Will I be billed the defective core charge? You will have visibility to the defective core charge during the ordering process. However, you will not be billed up front for this charge. You will only be billed the full defective core charge after HP determines the defective core has not been returned within the return window specified by your contract. No discounts apply to part core billings.Please refer to your contract for return window length. Pricing:Pricing displayed prior to signing in represents full list price. Service part prices and availability are subject to change without notice. To view your HP discount and net pricing, if applicable, you must first sign in to the HP Parts Store.
A: Parts exchange is not available at present although we hope to offer this service in the future.
A: Exchange Parts are orderable for HP Branded parts but not for Compaq branded parts . We hope to make Compaq branded Exchange Parts orderable as well in the future.
A: Exchange Parts are not available at present although we hope to offer this service in the future.
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Q; Payment methods
A: If you do not have an account with HP for part purchasing, then you can pay by credit card (Visa, MasterCard, Discover (US only) or American Express card) on the web or you can Chat with a sales specialist [Contract customers have billing or credit card option.]
A: If you do not have an account with HP for part purchasing,then you can pay by credit card(Visa, Mastercard) or PayPal.
A: If you do not have an account with HP for part purchasing, then you can pay by credit card (VISA, MasterCard and American Express) or PayPal.
A: If you do not have an account with HP for part purchasing, then you can pay by either credit card (Visa, Mastercard, JCB,or Amex), CIA, or COD.
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Q; Why do you need my credit card verification number?
A: For your protection we require that you enter a credit card verification number for all purchases made with a Visa or MasterCard.
A: For your protection we require that you enter a credit card verification number for all purchases made with a Visa, MasterCard, or American Express card.
VISA, MASTERCARD
You can find a 3-digit verification number on the back of your credit card.
AMERICAN EXPRESS: You can find the 4 digit verification number on the front of the card.
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Q; Ship to address - where does HP ship to?
U.S. Customers A: For U.S. Territories please refer to your local Reseller. Canadian Customers A: If you are a Canadian customer, then you can only use this site to ship orders within Canada. Select Canada from the country select drop down at the top of any page in the Store. For international shipments please click here. Europe,the Middle East or Africa Customers A: Click here Asia Pacific Customers A: Click here
A: Authorised Part Reseller's shipments are to Europe, Middle East and Africa. Orders placed by credit card are to some European Union countries only. Shipments are approximately 2 business days and insured at no additional charge. A few more things you should know about our shipping policies: 1.These policies apply to purchases made from the Spare Parts Store only. 2.We ship promptly based on product availability so partial shipments can occur. 3.You must provide a delivery address, as we cannot ship to a P.O. Box. 4.Title passes upon shipment and risk of loss passes upon delivery by our carriers. 5.HP is not responsible for shipping or other delays caused by events beyond our control. 6.Products offered by HP are shipped as a domestic sale to the purchaser.
A: Orders will be delivered to the Ship to address indicated by you. NOTE: We do not ship to PO Boxes.
Authorised Parts Resellers (APR) orders will be delivered to the Ship to address stated in your Agreement with HP.
A: Orders will be delivered to the Ship to address indicated by you. NOTE: We do not ship to PO Boxes.
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Q; Shipping Lead Time
U.S. Customers A: Standard shipments are 3-4 business days in most cases depending on locations. Expedited shipments are given priority handling in our warehouse with the goal of same-day shipment. UPS Next Day Service is used and typically arrives in 1 or 2 business days, depending on part availability, location, order size, and time of order entry (cut off is 1:00PM CST). Canadian Customers A: Standard Shipments typically arrive in 5-7 business days, depending on location, order size, and time of order entry. Shipping and Handling fees may apply.
A: The majority of orders ship within 48 hours of receipt. Most customers will receive their orders within 3-5 days. The shipment of all orders is subject to inventory availability.
A: For Brazil, standard shipments are 4-6 weeks in most cases depending on location. For all other countries standard shipments are 1 week in most cases depending on location. The shipment of all orders is subject to inventory availability.
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Q; Pricing policy
A: If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, HP will credit the overcharged amount.
A: HP is not liable for pricing errors. If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged.
A: If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, HP will credit the overcharged amount.
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Q; What is the Electronic Waste Recycling Act and how does it impact me?
A: Effective January 1 2005, California's Senate Bill 20/50 (SB20/50) the Electronic Waste Recycling Act of 2003 went into effect. This law requires Hewlett-Packard Company to charge its customers a fee to be paid to the State for the following types of electronic devices shipping to California: Cathode Ray Tube Devices and Cathode Ray Tubes (CRTs) Computer monitors containing CRTs Liquid Crystal display (LCD) desktop monitors Laptop computers with LCD screens. ** Please note – Presently, this Hewlett-Packard organization will incur the fee on behalf of HP customers.
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Q; I have tax-exempt status. Can I avoid the application of taxes to my order?
A: Yes, if you have an account then tax exempt options are shown during the order checkout process. You can also contact a Sales representative for assistance.
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Q: I am a HP Service Partner(ASP or SSP) or Self-Maintainer. Can I order parts through this site and receive the Dealer price?
A: Yes, in order to receive your Dealer price, log in to HP Parts Store with your Partner Portal or HP Passport login. IMPORTANT: Please contact HP to help link your username to your company account once you have logged on to HPPS for the first time.
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Q; How do I enable 'cookies' for Internet Explorer Browser?
A: To enable cookies for Internet Explorer you need to: Go to the 'Tools' Menu, select 'Internet Options' Select 'Privacy' tab, move the 'slider' to accept all cookies, select 'Apply' then press 'OK'.
A: To enable cookies for Internet Explorer you need to:
Go to the 'Tools' Menu, select 'Internet Options' , select the 'Privacy' tab, move the 'slider' to accept all cookies, select 'Apply' then press ‘OK’
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Q; Why choose Hewlett-Packard LaserJet printer maintenance kits?
A: Because our maintenance kits are the most convenient and economical way to maintain and repair your HP LaserJet line of printers. Each kit contains the parts most commonly used to repair and rebuild HP LaserJet printers at considerable savings off their individual price. Whatever the size of your business, regular use of HP LaserJet Printer Maintenance Kits helps to maximize laser printer performance and eliminate repeat service calls. What is a maintenance kit? A maintenance kit is preventative medicine for your laser printer. Through extensive testing, HP engineers have identified laser printer parts that experience similar wear patterns over time. These parts -- used by HP service personnel to repair printers like yours -- are the same parts contained in your maintenance kit.
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Q: Why do I need a HP maintenance kit?
A: Although not required, regular insertion of a HP maintenance kit in your HP printer helps you eliminate repeat service calls and maximize the paper feed and print quality performance of your laser printer. In addition, maintenance kits are priced substantially lower than if you were to order these same parts individually.
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Q: How often should I insert a kit?
A: The parts included in these kits have varying estimated service lives -- depending on the kit. These estimates may vary, however, depending upon such things as printer user maintenance, printer application, operating environment, and the print media used. Any printer servicing should include inspection of the components.
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Q; What is the European Union Restriction of Hazardous Substances (RoHS) Directive?
A: HP is committed to compliance with all applicable laws and regulations, including any new material restriction requirements that may be adopted under the European Union RoHS Directive.Please click here for full details.
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Q; How can I find out about HP's recycling programs?
A: HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about programs in your area, go to www.hp.com/recycle.
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