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Watching Elon try to openly recreate several decades of trust and safety work by tens of thousands of people from first principles is likely to give me a stroke.
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Brian Fung
@b_fung
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More Musk: "If there are tweets that are wrong and bad, those should be either deleted or made invisible, and a suspension, a temporary suspension is appropriate but not a permanent ban.”
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I think there are lots of ways Elon could improve content moderation at Twitter, but he first has to accept some basic facts: 1) The controversial, US-specific disinformation and incitement decisions he keeps bringing up are < 0.1% of Twitter's content moderation/T&S actions.
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2) While there are laws setting baselines on child sexual exploitation, explicit threats/incitement and copyright infringement, the vast majority of the non-controversial 99.9% of Twitter moderation decisions can not and will not be guided by law in the US (1st Amendment).
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3) "Just following the law" outside of the US is tricky if you have any respect for human rights; some of the worst actors online are authoritarian states that use the dual tools of online propaganda and censorship to control their populace, including Elon's partner the KSA.
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4) Twitter and other platforms are mostly saturated in the developed world. If he wants to triple Twitter's user base, that will require even more dealing with the challenges of autocracies and developing democracies.
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5) Even if you only follow the law in democracies, he will be facing a real challenges in building a global platform with such a large mismatch between the US and the UK's Online Safety Bill and EU Digital Services Act and Digital Markets Acts.
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6) Elon wants to encrypt DMs, which I think is fantastic. That is directly in conflict with the proposed European laws. US-based platforms have to be opinionated on privacy and human-rights issues if they want to protect their users.
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7) The Twitter T&S team is not a bunch of censorious liberals as he assumes. If he actually spoke to them, he would realize that they are trying to balance a lot of important equities at scale and that each decision involves hard tradeoffs that don't easily fit in a tweet.
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8) Unlike engineering challenges where you are fighting against the laws of physics, chemistry and the difficulty of making complex systems reliable, with both infosec and Trust and Safety your adversaries are intelligent actors who are highly motivated to defeat your solutions.
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There is no press release when you pass 1 million cars or a party when you amazingly land a rocket on a barge. A good day in security or T&S means you go home happy that you stopped something and come back the next day to find out that your adversary did a complete end-run.
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This is what is so wonderful about working in these fields and what is so exhausting. There is a seemingly infinite supply of "really bad guys" who are shockingly smart, resourceful and sometimes evil. You never finish the bridge; you rebuild it every day.
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“We begin by assuming that all 300M of our users are rational actors and that 18th century speech norms scale to pocket broadcast studios…”
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Replying to
None of these rules will be fairly applied. You know if Trump comes back, he'll get away with pretty much whatever he wants with impunity.
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I couldn't help but notice Palantir losing 25% of its value as well. I'll be curious to see if their ambitions scale with their diminishing wealth
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Replying to
Some of this sounds a lot like the shadow banning we hear so many complaints about:
Quote Tweet
Brian Fung
@b_fung
·
And: "If they say something that is illegal or otherwise just destructive to the world ... perhaps a timeout, a temporary suspension, or that particular tweet should be made invisible or have very limited traction. But I think perma-bans just fundamentally undermine trust."
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He stopped being a genius when he questioned the tech establishment and proposed a radical new idea originally adopted as US constitutional law in 1791. Real trailblazer, that very average guy.
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Smash cut to Twitter product policy team drinking straight from the bottle while trying to write the 20-slide deck the operationalizes “really bad”.
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look, all I'm saying is that if he wants to open Pandora's Box after all of us specifically told him not to, he can. and i won't stop it
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Wait until he finds out that T&S are the part of the rocket science team that keeps people from dying that is bad for PR
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All it takes for any sensible person to be disabused of the notion that Elon Musk is some sort of genius is to listen to him speak for more than 60 seconds.
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I absolutely hate how he uses terms like "wrong" and "bad" as opposed to "malicious", which actually is a consideration in content moderation. He gave this no thought whatsoever.
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That's not what OP said in the slightest. Trump's actions an speech on Twitter are a significant factor in the deterioration of American democracy and impacted the culture that lead to a literal coup attempt. Deplatforming him is a safety measure, dude.
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