Xbox Game Pass Ultimate FAQ

The Xbox Game Pass Ultimate plan includes all the benefits of Xbox Live Gold, plus more than 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts, play with friends on the most advanced multiplayer network, and discover your next favorite game.

Frequently asked questions


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Contact times (Pacific Time)

Phone support

Monday to Friday: 6:00am-5:00pmSaturday to Sunday: 6:00am-5:00pm

Web chat

Monday to Sunday: 24 hours a day

Disability answer desk

Accessible help and resources to get your Xbox questions answered.

Disability answer desk