The Internal Communications and Community Engagement Associate will support a wide range of internal communications, community and engagement initiatives across the Japan Region. You will enjoy building concepts and see them through to execution and ensure that those events and messages enrich the workplace culture of Asurion Japan Region.

Using a variety of mediums and methods, you will be working with multiple internal stakeholders with diverse needs to ensure they are aware and actively engaged in the business and kept informed. As a creative person, you will develop ideas for morale building, inclusion and community-based activities. The team will focus on developing, implementing and tracking the results to reach the desired engagement level throughout the year.

Essential Duties and Responsibilities:

Manage internal communication channels to convey company messages to all employees in a timely manner. Ensure delivery of messages are tailored to the target audience not only in terms of content, but also taking into consideration their working environment.
Engage with global and cross functional stakeholders to ensure alignment and consistency on internal communications strategy, messages and collateral
Develop effective charitable and community activities and work with internal stakeholders to ensure successful delivery with meaningful impact.
Based on research and feedback from employees, create content that raises awareness on the importance of Diversity and Inclusion.
Drive regional employee engagement initiatives, implement programs to achieve engagement and create an enjoyable work environment and positive culture that reinforces Asurion’s core values and Leadership Principles.
Coordinate and create translations of English or Japanese content so that content is available in both languages for the employees of Asurion Japan Region.
Partner with internal clients to develop communication plans for key initiatives. Leverage internal communication vehicles to ensure employee awareness, understanding and participation in programs and process improvement related to increasing employee satisfaction.
Establish effective and centralized internal communication systems and processes to help drive employee engagement and manage the effectiveness of all internal communications to employees at multiple levels. This entails:
Working across multiple teams to help create and implement a variety of initiatives
Support cross team communication to help build employee awareness in relation to what is being focused on in other areas of the business.
Create and design content to facilitate delivery of consistent message. This could take the form of PowerPoint presentations, posters, branded collateral, awards and certificates, intranet sites, emails, newsletters and articles.
Assisting the dissemination of Japan’s leadership messages, by identifying the correct channel, appropriate timing, assisting the logistics of all hands meetings.
Any other responsibilities as directed by your manager.
Here’s what you’ll bring to the team:

Essential Experiences, Skillsets & Personal Competencies

Education: Qualification in Arts, Literature, Journalism, Communications, Business or Design (or equivalent)
Excellent written and spoken English and Japanese language skills.
Interest in new digital tools and experience in effectively applying them in events.
Experience in a communications or events position (or equivalent).
Experience with Sharepoint and other Microsoft O365 tools, Zoom.
Exceptional people motivation, organizational and event planning skills
Strong interpersonal, communication and negotiation skills with the ability to multitask.
Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion and respond to changing priorities.
General interest in the news, trends in communication, and in the business.
Interest in CSR, SDGs.
Ability to liaise with stakeholders at all levels and work under tight deadlines.
A desire to improve engagement and increase staff morale.
Experience in organizing large & small corporate events and initiatives.
Ability to write consistently in an influential, moving and memorable style in both English and Japanese. Write clearly and effectively under pressure.
Ability to create effective surveys, analyze and propose actions for improvement.
Ability to design and create exciting, engaging and vibrant promotional material.

Desirable Personal Competencies and Attributes

Prior experience working in an international organization, media outlet, PR agency will be an advantage
Design experience (using Adobe Illustrator, Photoshop, Canva or others)
Video editing experience
Analytical skills
Good time management and organizational skills

Apply with GK

What was your career journey at Asurion?

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In 2005, I began looking for a career change. I had been married for about a month and was working at a retail warehouse and it was tired of it. I wanted to do something more professional, something with better hours and better pay preferably. I heard of Asurion and applied for the CSR role. I had never worked in a call center before, so I was kind of hesitant to go to such drastic change, but it was pretty great. I had a wonderful team supporting me. My managers and leaders were fantastic. They helped me with any gaps that I had working with computers and then being on the phones. It was really fantastic to have that support behind you. Because of that, I was able to move up through several different positions in the company. Most notably I was a people services coordinator for a while. I did that for many years as the events and incentives person for the call center. And then I was able to move eventually into HR, which was a goal of mine to move into HR as a career. I am now the manager over four different departments in HR, revolving around talent acquisition, and Asurion has supported me the entire way. They've helped me fill in any gaps, they helped me while I was in college. It's just been the most amazing experience.

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Jessica

HR Solutions Talent Aquisition Supervisor

GK) HR_Internal Communications and Community Engagement Associate