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Please note, if you are calling about the 2-hour delivery window for your delivery by Costco Logistics, you will receive a 'Delivery Notification' email after 6:00 p.m. local time, the day before your scheduled delivery date. We apologize, due to system limitations, our customer service agents are not able to provide any additional information at this time.

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  1. What is Costco's return policy?

    Risk-Free 100% Satisfaction Guarantee On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every...

  2. Reprint Your Return Label

    If you have already requested a return label, but haven't received it yet, then follow these steps:   Select My Account in the upper right-hand corner of the homepage. You can log into your...

  3. Return or Replace your Costco.com Online Order

    We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise. View Costco's Return Policy.   We are committed...

  4. What is the alcohol return policy at Costco?

    Since all states have their own laws regulating the return of wine, beer and/or spirits, the best way to find out whether and how you can return your item is to check with your local Costco .  ...

  5. What is Costco's major appliance return policy?

    Costco will accept returns within 90 days from the date you receive the following Major Appliances: Refrigerators (more than 10 cubic feet) Water Heaters Washers Dryers Dishwashers Freezers Ranges...

  6. Do I need a membership to purchase prescription drugs?

    You don't need to be a Costco member to purchase Costco Pharmacy prescriptions  online or at our warehouses. Our Pharmacy counter will accept several different forms of payment, including cash...

  7. Will Costco offer the COVID-19 vaccination when it's available?

      Costco is firmly committed to helping protect the health and safety of our members and employees, and to serving our communities. Our pharmacies will be administering COVID-19 vaccines as soon...

  8. Can I return jewelry purchased on Costco.com?

    Refunds made on jewelry purchased on Costco.com include all shipping and handling fees. There are two ways to return your jewelry item: Stop by any Costco location with your IGI and GIA reports (if...

  9. What's the Status of my Return or Replacement?

    You can find the status of your return or replacement order by following the below steps: Follow the prompt to log into your account. Choose the Order Details button next to the appropriate order...

  10. Can I get prescription drug pricing on Costco.com?

    Prescription drug pricing is easy to access on our website. Just visit the Member Prescription Program page. Then, simply type in the prescription drug's name into the "Prescription Name" field...
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