ProtonMail Status

Planned database intervention — sending emails will be delayed temporarily

2021-09-19T07:00:00+00:00

We're conducting a short database intervention on Sunday, September 19th, 2021, between 9:00 - 9.30am GMT+2. During this time, sending emails will be delayed and you may be unable to use ProtonMail across all apps. The intervention should be complete within less than 15 minutes. We apologize for the inconvenience.

Users in New Zealand (NZ) may be unable to connect to local NZ servers

2021-08-30T22:00:00+00:00

Users in New Zealand may face some issues connecting to local ProtonVPN servers. We are currently investigating the issue and will provide updates as soon as we have more information. In the meantime, please try to connect to servers in other countries. We apologize for the inconvenience.

Planned database intervention - you may be unable to access ProtonMail and Proton Calendar temporarily

2021-08-15T06:30:00+00:00

We're conducting a short database intervention on Sunday, August 15th, 2021, between 8:30 - 9:00am GMT+2. During this time, you will be unable to access Proton services (specifically ProtonMail inboxes and Proton Calendar across all apps). The intervention should be complete within less than 20 minutes. We apologize for the inconvenience.

ProtonVPN servers in Ukraine displaying incorrect IP geolocation

2021-06-29T12:12:06+00:00

We're aware of some geolocation inconsistencies affecting our newly deployed servers in Ukraine and we are actively working with these GeoIP services into correcting this information on their end. It may take a few days for this information to propagate across all major services. We apologize for the inconvenience and we thank you for your patience.

Planned database intervention - users will be unable to access Proton services temporarily

2021-06-27T06:47:00+00:00

We're conducting a short database intervention on Sunday, June 27th, 2021, between 8:30 - 9:00am GMT+2. During this time, users will be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 20 minutes. We apologize for the inconvenience.

ProtonVPN Servers in Switzerland currently unavailable

2021-06-21T11:40:49+00:00

The ProtonVPN Servers in Switzerland are currently unavailable (impacting also Secure Core Servers from Switzerland). We are currently investigating the issue and will provide updates as soon as we have more information. We apologize for the inconvenience.

ProtonVPN servers in Ukraine under maintenance

2021-05-27T12:33:00+00:00

The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location. We will post an update as soon as the new servers will be operative.

Global ProtonVPN infrastructure upgrade campaign

2021-05-18T11:29:00+00:00

In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.

ProtonVPN servers in Turkey currently unavailable

2021-04-25T11:59:14+00:00

The ProtonVPN servers in Turkey are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in Mexico currently unavailable

2021-04-20T08:18:24+00:00

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in Israel currently unavailable

2021-04-19T15:34:52+00:00

The ProtonVPN servers in Israel are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Temporary issues with streaming services in IT and FR

2021-04-14T15:17:02+00:00

Users may experience temporary streaming issues with the supported streaming services by ProtonVPN in France and Germany. Our team already identified the issues, and working on resolving the same, as soon as possible. The services in FR and IT which you may experience problems with are Netflix, Amazon Prime, Disney+, DAZN, RaiTV.

We apologize for the inconvenience.

ProtonVPN free servers upgrade

2021-04-09T10:07:00+00:00

In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.

ProtonVPN servers in Mexico currently unavailable

2021-03-24T13:00:00+00:00

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Planned database intervention - users will be unable to access Proton services temporarily

2021-03-21T00:30:00+00:00

We're conducting a short database intervention on Sunday, March 21st, 2021, between 6:30 - 7:00am GMT+1. During this time, users may temporarily be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 10 minutes. We apologize for the inconvenience.

Migration of Swiss Secure Core Servers

2021-03-18T05:00:00+00:00

We're migrating the Swiss Secure Servers to a new data center on Thursday, March 18th. This will occur between 6:00am - 3:00pm GMT+1. During this time:

All users will be able to connect via Swiss Secure Core servers normally
From 6:00 - 11:00am GMT+1, Swiss server exits CH#5, CH#6, CH#10, CH#11 will be unavailable. If you are a Basic Plan user of CH#10 or CH#11, please connect to Basic servers in nearby countries during this time.
From 12:00 - 3:00pm GMT+1, Swiss server exits CH#7, CH#8, CH#12, CH#13 will be unavailable.

We expect all Swiss server exits to be online and available as of 3:00pm GMT+1. We apologize for the inconvenience.

ProtonVPN servers in Turkey currently unavailable

2021-03-13T09:46:00+00:00

The ProtonVPN servers in Turkey are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Apple push notifications are delayed

2021-03-13T08:31:00+00:00

Apple push notifications are currently delayed. We are investigating the cause.

Database intervention

2021-03-07T07:45:00+00:00

Mailboxes for some users are temporarily unavailable while a short database intervention occurs. We expect to be fully back online in less than 10 minutes.

ProtonVPN servers in South America in maintenance mode

2021-03-02T17:40:00+00:00

Due to a technical networking issue with the upstream provider for ProtonVPN servers in parts of South America, some of the servers are currently unavailable. Affected countries include Argentina, Chile, Colombia, and Peru. We are working with the upstream provider to restore the service as soon as possible. We apologize for the inconvenience.

Technical difficulties with streaming services in IN, JP, and IT.

2021-02-22T09:10:00+00:00

We are experiencing a partial outage with the supported streaming services in IN, JP, and IT. The services which you may experience problems with are Netflix, Amazon Prime, Disney+, Hotstar.

We apologize for the inconvenience. Our team is working on resolving this issue as soon as possible.

ProtonVPN servers in Argentina in maintenance mode

2021-02-11T10:41:39+00:00

Due to a networking issue in the upstream provider for the ProtonVPN servers in Argentina these servers are currently in maintenance mode to allow for the situation to be resolved. We apologize for the inconvenience.

Bitcoin payments may be delayed

2021-02-04T11:58:00+00:00

Verification of bitcoin payments may be delayed due to upstream issues.

Proton downtime incident

2021-02-01T07:30:00+00:00

This morning, between 8:30AM-9:30AM Geneva time, Proton suffered an incident when a maintenance operation which should have had minimal user impact resulted in downtime. We confirm no emails were lost, but some may be delayed. We apologize deeply for this unexpected downtime. The recovery took longer due to a number of unexpected/new errors. For transparency, we will share a post-incident report this week, along with steps we will be taking to prevent future occurrences.

ProtonVPN Windows client crash reports

2021-01-23T17:50:00+00:00

We have received reports that in particular circumstances the latest versions of ProtonVPN Windows clients (the stable version 1.18.2, and the early access version 1.18.3) might lead to Blue Screen crashes in Windows, due to a conflict with certain antiviruses.

We are actively working on a fix that will be made available as soon as possible.

If you are affected by this situation we advise to either temporary disable the antivirus that might enter into conflict while using ProtonVPN, or to downgrade to the previous stable version.

Global ProtonVPN infrastructure reboot campaign

2021-01-21T08:46:00+00:00

For the next few days, as part of our continuous effort to keep optimal performance and security of our servers we are proceeding to our regular upgrade and reboot campaign of all our VPN servers. For brief periods each exit will be set into maintenance mode to allow the proper operation.

Part of ProtonVPN servers in the United Kingdom unavailable

2021-01-20T10:00:00+00:00

As part of our continuous effort to optimize and keep our infrastructure updated, the servers UK#9-12 are disabled and will be retired.

Partial outage with streaming services in the UK

2021-01-17T20:35:00+00:00

We are experiencing a partial outage with the supported streaming services in the UK. The services which are non-operational include Netflix UK, Amazon Prime UK, NowTV, ITV, Channel4, Disney+ UK.

We apologize for the inconvenience. Our team is working on resolving this issue as soon as possible.

ProtonVPN servers in Mexico currently unavailable

2021-01-15T09:12:00+00:00

The ProtonVPN Mexican servers are currently unavailable due to a technical issue with the upstream datacenter in Mexico. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in South Africa currently unavailable

2021-01-14T23:14:00+00:00

The ProtonVPN servers in South Africa are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Part of ProtonVPN servers in Australia, Switzerland and United Arab Emirates unavailable

2021-01-09T14:31:06+00:00

As part of our continuous effort to optimize and keep our infrastructure updated, the servers AE#1-8, AU#9-12, and CH#14-18-TOR are retired and replaced by additional servers that we have recently introduced.

Technical difficulties with streaming services in the US

2020-12-18T14:06:00+00:00

We are experiencing technical difficulties with some of the US streaming services. Our team is already investigating and working on providing the best streaming experience for our users via ProtonVPN. In the meantime, we suggest checking and perform the steps from our streaming troubleshooting guide https://protonvpn.com/support/streaming-troubleshooting-guide;

We apologize for the inconvenience!

ProtonVPN servers in Mexico currently unavailable

2020-12-11T02:13:00+00:00

ProtonVPN servers in South America in maintenance mode

2020-12-10T17:59:11+00:00

Due to a technical issue with the upstream datacenter for ProtonVPN servers in parts of South America, some of the servers are currently unavailable. Affected countries include Argentina, Chile, Colombia, and Peru. We are investigating the situation and hope to restore the service soon. We apologize for the inconvenience.

Partial downtime of streaming services in the UK

2020-11-30T18:00:00+00:00

We are currently experiencing some ongoing technical issues with part of the UK streaming services. The services which are non-operational include Netflix UK, Amazon Prime UK, NowTV, ITV, Channel4, Disney+ UK.

We apologize for the inconvenience. We are working on resolving this issue as soon as possible.

ProtonVPN servers in Denmark currently unavailable

2020-11-27T17:11:31+00:00

Due to a technical issue with the upstream datacenter for ProtonVPN servers in Denmark part of our servers are currently unavailable. We are working with the provider to resolve the situation. We apologize for the inconvenience.

ProtonVPN servers in Mexico currently unavailable

2020-11-27T08:28:53+00:00

Due to an accident in the upstream ProtonVPN datacenter in Mexico, the ProtonVPN Mexican servers are currently unavailable. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.

Temporary service interruption for ProtonVPN streaming services in Germany

2020-11-18T09:49:00+00:00

Due to a necessary intervention on a component of the streaming infrastructure in Germany, streaming services in Germany might be interrupted for few minutes today around 11:00 CET. We apologize for the inconvenience.

ProtonVPN servers in South Africa overloaded

2020-11-02T09:45:52+00:00

Following political events in Tanzania, ProtonVPN servers in South Africa are currently overloaded. We are presently working towards provisioning more capacity in the region. If this is a possibility we advise users to use any other available server.

Issue with ProtonVPN Plan upgrade

2020-10-28T20:22:44+00:00

Due to a bug in the payment/accounting infrastructure of the Proton API, some users who are trying to upgrade their plan might see the operation as not successful. The problem has been identified and a fix is going to be applied as soon as possible. We apologize for the inconvenience.

Part of the ProtonVPN servers in Switzerland in maintenance mode

2020-10-19T15:51:21+00:00

In order to perform a network intervention in our Swiss datacenters, part of our ProtonVPN servers in Switzerland are currently in maintenance mode until tomorrow. We apologize for the inconvenience.

ProtonVPN servers in Japan partially in maintenance

2020-10-19T11:57:54+00:00

Following an upstream data center reorganization, some of the ProtonVPN servers in Japan are currently under maintenance. We apologize for the inconvenience.

ProtonVPN Taiwan server maintenance

2020-10-13T10:08:20+00:00

Following repetitive upstream networking issues with ProtonVPN servers in Taiwan, the servers are currently in maintenance mode, while upstream provider is investigating on a potential solution. At the same time we are working with other providers for having alternative servers in the same location. We apologize for the inconvenience.

ProtonVPN servers in Portugal in maintenance mode

2020-10-01T07:55:44+00:00

Due to a technical issue in the upstream datacenter in Portugal, ProtonVPN servers in Portugal are currently unavailable. We are working with the upstream support to restore the situation as soon as possible.

Network performance issue with ProtonVPN regular and Secure Core servers in Switzerland

2020-09-30T17:14:53+00:00

We are investigating a networking performance issue affecting all our regular and secure core servers in Switzerland. We are trying to restore the situation as soon as possible.

Partial downtime of ProtonVPN UK and IT streaming services

2020-09-30T08:20:00+00:00

We are currently experiencing some ongoing technical issues with part of the UK and IT streaming services. The services which are non-operational include: BBC iPlayer, Amazon Prime Video UK, NowTV, ITV, Channel4, Rai TV, and Netflix IT

We are sorry for the inconvenience. We are working on resolving this issue as soon as possible.

Partial outage due to BGP Hijacking

2020-09-29T18:47:00+00:00

There is an ongoing BGP hijacking incident impacting the ProtonMail network. Connectivity to all Proton services is being impacted to varying degrees. Telstra is announcing our 185.70.40.0/24 subnet without authorization.

User data is secure, but some users may have issues connecting to ProtonMail, and some incoming and outgoing emails will be delayed. We have contacted Telstra, but unfortunately because BGP has no verification nor safeguards, the fix must be made by Telstra (this is a critical flaw in BGP which runs the entire Internet).

ProtonVPN servers in Taiwan currently unavailable

2020-09-29T09:34:56+00:00

Due to upstream hardware issues at the Data center, the ProtonVPN servers in Taiwan are currently unavailable. We are working to restore the situation with the provider as soon as possible. We apologize for the inconvenience.

Partial outage of the UK streaming services available via ProtonVPN

2020-09-29T09:32:00+00:00

We are currently experiencing some ongoing technical issues with some of the UK streaming services. The services which are non-operational at the time are Netflix UK and Disney Plus UK.

Our team is working on resolving this issue as soon as possible. We apologize for the inconvenience.

Partial downtime of ProtonVPN UK and IT streaming services

2020-09-18T13:10:00+00:00

We are currently experiencing some ongoing technical issues with part of UK and IT streaming services. The services which are non-operational include: BBC iPlayer, Amazon Prime Video UK, Disney Plus, NowTV UK iTV, Channelt4, and Rai Italy.

We are working on resolving this issue as soon as possible.

Mailbox outage for some users

2020-09-15T06:50:00+00:00

Partial outage of all mail services for about 20 minutes due to a temporary database issue. No data was lost and all services were restored within 20 minutes.

General Internet outage affecting various Proton services

2020-08-30T08:04:00+00:00

It appears that around 10:04 UTC, CenturyLink, the world's largest Tier 1 carrier went down, taking down with it most internet in Europe and many other locations around the world: https://www.thousandeyes.com/outages.

We have done some re-routing to avoid the bad routes, but CenturyLink is so large it's practically impossible to avoid them.

ProtonVPN servers in Colombia and Peru not available on Android client

2020-08-23T22:00:00+00:00

After the introduction of the new servers in Colombia and Peru, it has been reported that on certain devices this lead to crashes of the ProtonVPN Android client. For this reason the new servers in Colombia and Peru are currently no longer available for Android. A bugfix is being prepared and will soon be made available.

Users that had their app crashing are advised to erase the cache of the app or to reinstall ProtonVPN, to restore it to a functional status.

We apologize for the inconvenience.

ProtonVPN reorganization of Japanese servers

2020-08-20T07:52:00+00:00

In the next days we will proceed to a reorganization of ProtonVPN servers in Japan to ensure optimal server availability and bandwidth for high speeds and VPN performance. This means that some of our servers are currently under maintenance, while others may be retired. Unfortunately, we can't confirm specific timelines for when these servers will be back online - however we are working to ensure this happens ASAP. Meanwhile, we suggest you try connecting to one of our other Japanese servers.

Technical difficulties with Netflix UK over ProtonVPN

2020-08-19T07:05:00+00:00

Due to technical issues that we are investigating at the moment, Netflix UK is currently not fully operational. We apologize for the inconvenience and we are trying to restore the streaming service as soon as possible.

ProtonVPN servers in Taiwan in maintenance mode

2020-08-15T14:35:53+00:00

Following recurrent hardware issues in the upstream infrastructure of our servers in Taiwan, we are working with the provider to have the situation restored permanently as soon as possible. We apologize for the inconvenience.

ProtonVPN US servers high load

2020-08-05T19:15:00+00:00

Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/

Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.

Partial outage of ProtonVPN UK and IT streaming services

2020-07-26T23:21:00+00:00

We are experiencing some technical issues with part of UK and IT streaming services. The services which are non-operational include:

BBC iPlayer,
Amazon Prime Video UK,
NowTV UK
iTV, RAI,

are currently not operative.

We apologize for the inconvenience and we will try to restore the streaming service as soon as possible.

ProtonVPN maintenance of Secure Core Iceland and Sweden servers

2020-07-16T13:38:00+00:00

As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.

Maintenance mode for ProtonVPN servers in Argentina

2020-07-09T22:34:57+00:00

Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.

Partial outage of ProtonVPN UK and IT streaming services

2020-07-07T10:29:00+00:00

Due to some technical issues we are investigating, part of UK and IT streaming services including:

BBC,
Amazon Prime Video UK,
iTV, RAI,
Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

ProtonVPN Reboot Campaign

2020-07-06T14:46:00+00:00

As part of an effort to improve the performance and security of our servers we are proceeding to a global upgrade and reboot campaign that will involve progressively all ProtonVPN exits.

ProtonVPN UK#5-8 exits unavailable

2020-07-02T13:59:59+00:00

We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.

Authentication issues for certain versions of the ProtonVPN Windows client

2020-06-24T07:31:24+00:00

Following a Proton API update, certain ProtonVPN Windows clients are having issues in authenticating to Proton. The issue has been already identified and a fix is coming soon.

Authentication issue for ProtonVPN iOS (IKEv2) and macOS clients

2020-06-23T14:54:00+00:00

We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.

ProtonVPN Mexican servers under maintenance

2020-06-23T10:50:10+00:00

Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.

Partial outage of ProtonVPN UK and IT streaming services

2020-06-16T15:41:16+00:00

Due to some technical issues we are investigating, part of UK and IT streaming services including:

BBC,
Amazon Prime Video UK,
iTV, RAI,
Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

High load on ProtonVPN servers

2020-06-11T14:55:26+00:00

We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.

Performance issue for ProtonVPN servers in Taiwan

2020-05-26T21:59:57+00:00

We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.

ProtonVPN general performance issue for servers in US

2020-05-19T12:22:41+00:00

We are observing overall general performance degradation for the ProtonVPN servers in US. The issue is currently being investigated.

Maintenance of some of ProtonVPN servers in Japan

2020-05-11T22:43:00+00:00

In order to allow for an upstream hardware intervention which is necessary to solve certain performance problems we're having with part of our ProtonVPN servers in Japan, these servers are now in maintenance mode. They will be restored as soon as the intervention is complete. We apologize for the inconvenience.

ProtonVPN streaming support partially unavailable

2020-05-11T09:16:38+00:00

ProtonVPN streaming support for BBC, Channel4, ITV, Now TV, Amazon in the UK, and Netflix and RAI in Italy are currently unavailable. We're investigating the issue and work as fast as possible towards a resolution. We apologize for the inconvenience.

Part of ProtonVPN servers in New Zealand unavailable

2020-05-11T09:03:57+00:00

During reprovisioning of ProtonVPN servers in New Zealand, an unexpected upstream network malfunctionment happened. The servers are currently unavailable. We're in contact with the upstream support to resolve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in Israel unavailable

2020-05-10T21:45:23+00:00

Due to an unforeseen system issue as part of the ongoing global reprovisioning campaign the ProtonVPN servers in Israel are currently unavailable. We are in contact with the upstream provider to resolve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN Mexican servers performance issue

2020-05-04T12:06:43+00:00

We are experiencing notable network performance issues in the ProtonVPN servers in Mexico. We're investigating and working to restore the situation as soon as possible. We apologize for the inconvenience.

ProtonVPN Greek servers hardware issue

2020-05-04T11:34:00+00:00

Due to an upstream hardware issue in the ProtonVPN servers in Greece they are currently under maintenance. We are in contact with the upstream provider in order to get the problem fixed as soon as possible. We apologize for the inconvenience.

ProtonVPN South African server network issues

2020-04-30T21:54:20+00:00

Due to an upstream network issue by the provider of the ProtonVPN servers in South Africa, the servers are currently not available. We are in contact with the support to restore the situation as fast as possible. We apologize for the inconvenience.

Proton API issues

2020-04-27T14:14:43+00:00

We are experiencing some issues on the Proton API which are causing troubles in several Proton components and services. We are currently investigating, and apologize for the inconvenience.

ProtonVPN major infrastructure upgrade

2020-04-20T13:04:00+00:00

As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.

ProtonVPN Dutch servers network outage

2020-04-15T13:23:55+00:00

Due to an upstream network provider outage part of ProtonVPN servers in The Netherlands are currently unavailable. We are in contact with the provider to have this problem resolved as soon as possible. We apologize for the inconvenience.

Partial Proton outage

2020-04-11T00:25:00+00:00

Some users maybe be experiencing an outage where they are unable to access their accounts. We are currently looking into this issue and will share more information when we have it.

Partial Proton outage

2020-04-10T13:32:00+00:00

An issue has occurred where certain Proton accounts are temporarily unavailable. We are looking into the situation and will update as soon as we have more information.

Android < 5.0 clients no longer supported and Windows 7 issues for ProtonVPN and ProtonMail clients

2020-04-03T11:39:00+00:00

We have upgraded the security of our APIs. As a result, devices running Android versions older than 5.0 may no longer be able to use the ProtonMail or ProtonVPN app. Additionally, Windows 7 users running ProtonVPN apps earlier than 1.12 should update the app to the latest version.

ProtonVPN streaming in the UK currently affected

2020-03-26T08:22:00+00:00

Due to an upstream provider hardware failure, part of the usually supported streaming services in UK are currently not available, in particular Netflix. We apologize for the inconvenience, and we are working in order to restore the service as soon as possible.

ProtonVPN network maintenance for servers in Poland

2020-03-23T11:11:00+00:00

Due to upstream datacenter network maintenance part of our ProtonVPN servers in Poland are currently unavailable. We apologize for the inconvenience.

ProtonVPN Belgian servers maintenance

2020-03-23T10:49:22+00:00

Due to some upstream datacenter hardware maintenance some of the the ProtonVPN Belgian servers are currently in maintenance mode. We're sorry for the inconvenience.

ProtonVPN Windows and macOS client upgrading infrastructure non operative

2020-02-19T09:52:00+00:00

The automatic upgrading system of ProtonVPN Windows and macOS clients is currently not operative. This does not impact regular usage of the clients. While we're investigating the issue, updates can directly be downloaded from the website at https://protonvpn.com/download

ProtonVPN French servers in maintenance mode

2020-01-31T22:12:02+00:00

Due bandwidth issues affecting part of ProtonVPN French servers, the servers are in maintenance mode in order to allow the upstream data-center support to perform the necessary tests and resolution to the problems. We apologize for the inconvenience.

All Proton services partially blocked in Russia

2020-01-29T10:02:00+00:00

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

Download the TOR browser for your device here: https://www.torproject.org/download/
Install the TOR browser
Once the browser is installed, launch it and you will be able to access the Proton websites

ProtonVPN Netherland servers affected by network issue in Amsterdam

2020-01-27T14:46:51+00:00

Part of the ProtonVPN servers in the Netherlands are affected by a network issue in Amsterdam. We're monitoring the situation in order to understand when connectivity will be restored to its normality.

ProtonVPN South-African servers upstream network instability

2020-01-17T14:14:26+00:00

ProtonVPN South-African servers are currently suffering from networking instability from the upstream network provider. We are working with their support in order to resolve the situation as fast as possible. We apologise for the inconvenience.

ProtonVPN servers in Costa Rica unavailable

2020-01-15T16:10:40+00:00

ProtonVPN servers in Costa Rica are currently unavailable following a technical issue with the upstream network provider. We apologize for the inconvenience.

ProtonVPN issues on Hulu

2020-01-10T15:06:00+00:00

We've been reported that streaming Hulu is currently not possible through ProtonVPN. We're investigating the issue and will work on a solution. We apologize for the inconvenience.

Streaming issues on ProtonVPN UK Plus servers

2019-12-16T14:37:00+00:00

We're experience some issues in delivering streaming services on UK Plus servers affecting Amazon Prime Video, iTV and Channel4. We are working towards a resolution. We apologize for any inconvenience.

Streaming US Netflix partial outage on ProtonVPN US Plus servers

2019-11-29T18:21:00+00:00

We've been reported about troubles in streaming NetFlix over the US servers. We're investigating the issue, and apologize for the inconvenience.

Hardware issue on the ProtonVPN Swiss servers

2019-11-28T14:00:00+00:00

Due to an hardware issue, some of our Swiss rented servers are currently under maintenance, and we are waiting for upstream intervention. We apologize for the inconvenience.

Migration of ProtonVPN Swiss Secure Core entry servers

2019-11-21T09:00:00+00:00

At 10:00 CET on Thursday, Nov. 21, 2019, our Swiss Secure Core entry servers (and several exit servers) will be relocated to a different data center in Switzerland. The intervention will take place in three stages.

Stage 1: There will be roughly 1-2 hours of downtime for half of the Swiss Secure Core entry servers.
Stage 2: For a few minutes (no more than 15 minutes) all of the Swiss Secure Core servers will be disconnected.
Stage 3: There will be roughly 1-2 hours of downtime for the second half of the Swiss Secure Core entry servers.

We apologize for the inconvenience.

ProtonVPN Windows client authentication issue on Windows 7

2019-11-18T14:27:00+00:00

Following security strengthening of the ProtonVPN API endpoint, we've been reported about compatibility issues that affects authentication and other API interactions for ProtonVPN Windows client running on certain configurations of Windows 7. Installing KB2992611 should fix the issue. This dependency will be enforced in the next version of ProtonVPN Windows client.

ProtonVPN Reboot campaign

2019-11-18T07:04:00+00:00

Today we'll perform our regular reboot campaign in order to apply latest security patches and the global fix to the OpenVPN disconnection issue reported in the previous week. We're sorry for the inconvenience.

Small intervention on ProtonVPN US-UT servers

2019-11-09T22:09:00+00:00

A small intervention has been carried on the new US-UT servers that has caused OpenVPN connections to be temporary interrupted. We apologize for the inconvenience.

Proton Services Global Maintenance

2019-11-03T01:57:00+00:00

We will be conducting scheduled maintenance between 8-11AM Geneva time on Sunday, November 3rd. Some time during this time interval, all ProtonMail and ProtonVPN services will be temporarily unavailable for a couple minutes. We apologize in advance for any inconvenience and thank you for your understanding.

ProtonVPN Servers Maintenance

2019-10-15T11:04:00+00:00

In the next days we are running a campaign to further strengthen the security of our VPN servers. This implies temporary disabling servers in order to perform the necessary maintenance. We're sorry for the inconvenience.

ProtonVPN Windows Clients 1.8.1 crashes

2019-10-11T08:00:00+00:00

Following the release of new ProtonVPN servers in Serbia, all instances of the ProtonVPN Windows client version 1.8.1 crashed due to a bug. A hotfix is being deployed on the API side, but all users of the ProtonVPN Windows client version 1.8.1 are advised to update to the most recent version.

Upstream network connectivity issue

2019-09-30T22:43:41+00:00

There is a network incident with an upstream provider which appears to be preventing a portion of ProtonMail users from reaching our website. We are working with upstream network providers on resolving the issue.

Upstream network issue for Portuguese ProtonVPN servers

2019-09-08T18:15:00+00:00

Due to some upstream networking issue, connectivity to our Portuguese VPN servers is partially unavailable. We are trying to resolve the issue with upstream providers.

Planned maintenance

2019-09-07T05:24:00+00:00

Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.

Partial outage of ProtonVPN Secure Core Switzerland

2019-09-05T17:15:00+00:00

Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.

Short IKEv2 interruptions

2019-08-26T07:28:55+00:00

In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.

Partial Outage

2019-08-19T14:31:42+00:00

There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.

ProtonVPN website issues

2019-08-19T09:10:00+00:00

We've been reported about some issues affecting the ProtonVPN website and download of application functionality. Our infrastructure team is investigating.

Proton Storage issue impacting certain users

2019-08-16T16:25:37+00:00

A failure on one of Proton's backend storage devices is making the service unavailable for some users. We have identified the issue and are working on a fix.

ProtonVPN German servers intervention

2019-08-13T08:00:00+00:00

Due to an upstream server intervention the ProtonVPN German servers DE#1-4 will be unavailable today for 3 hours starting at 10:00 CEST.

Proton maintenance

2019-07-21T04:10:00+00:00

We are performing some maintenance on our storage systems this Sunday between 12-2PM Geneva time which may result in intermittent downtime of some number of minutes for certain users.

Part of the ProtonVPN Swiss Secure Core is currently unavailable

2019-07-07T09:00:00+00:00

Part of the Swiss Secure Core is currently unavailable due to networking issues. The incident is being investigated.

Connectivity issues to protonmail.com

2019-07-05T08:00:00+00:00

Due to an issue with one of our upstream DDoS protection providers, a very small percentage of users were unable to reach protonmail.com for several hours. The upstream provider has identified and fixed the issue. They are also working on making improvements to prevent this from happening again.

Thank you for your understanding.

ProtonVPN reboot campaign

2019-07-01T06:59:00+00:00

To ensure an optimal security level for our users, we are going to perform a reboot campaign on our ProtonVPN servers. Servers will reboot with downtime of approximately 5 minutes/ server. This means users will be gradually disconnected from the respective server.

There should be no issues with reconnecting after the reboot. However, if you're encountering issues reconnecting to the desired server, please contact us at https://protonvpn.com/support-form

We apologize for the inconvenience and we thank you for your understanding. The ProtonVPN Team

ProtonVPN Australia Server Maintenance

2019-06-15T15:07:00+00:00

Due to some work on our Australia servers, there may be connectivity issues where users are unable to connect to Australia servers. If you experience this problem, we recommend trying to connect manually to different Australia servers as manual connection may work while auto/quick connect could encounter issues. We expect this issue to be corrected by Monday at the latest.

Accounts temporarily unavailable

2019-05-10T07:56:00+00:00

Some user accounts are currently unavailable due to a back-end issue. Our engineering team is currently checking into the issue and will update as soon as we have more information.

ProtonVPN Russian servers shut down for maintenance

2019-04-29T07:00:00+00:00

Today, starting at 8:00 UTC the ProtonVPN Russian servers will be shut down for up to 48 hours to perform some necessary maintenance operations. Service on the Russian servers will resume as soon as the scheduled maintenance is over. Other servers will not be affected.

We apologize for the inconvenience and we thank you for your understanding.

If you have questions or encounter issues with the other ProtonVPN servers, please don't hesitate to contact us at protonvpn.com/support-form

Regards, The ProtonVPN Team

ProtonVPN Korean server shut down for maintenance

2019-02-20T16:18:00+00:00

The ProtonVPN Korean server will be shut down for a couple of days to perform a hardware intervention. Service on the Korean server will resume as soon as the scheduled maintenance is over. Other servers should not be affected.

We apologize for the inconvenience and we thank you for your understanding.

If you have questions or encounter issues with the other ProtonVPN servers, please don't hesitate to contact us at protonvpn.com/support-form

Regards, The ProtonVPN Team

ProtonVPN Servers Update

2019-02-19T07:00:00+00:00

To ensure an optimal security level for our users, we are performing a reboot campaign on our ProtonVPN servers. Servers will reboot one by one with downtime of approximately 2 minutes/ server. This means users will be gradually disconnected from the respective server. Maintenance will end on Wednesday, February 20th, 7 am UTC.

There should be no issues with reconnecting after the reboot. However, if you're encountering issues reconnecting to the desired server, please contact us at https://protonvpn.com/support-form

We apologize for the inconvenience and we thank you for your understanding. The ProtonVPN Team

ProtonVPN Connectivity Issues

2019-02-05T19:18:09+00:00

There are currently issues connecting to ProtonVPN servers. Our engineering team is currently looking into this and will update as soon as we have more information.

Planned Maintenance

2019-01-27T05:25:50+00:00

Between 6:30 and 9:30AM Geneva time today, there may be a few minutes of scattered downtime for certain users as we conduct some planned maintenance.

ProtonAPI Outage

2019-01-21T08:55:00+00:00

Between 9:55AM - 10:24AM Geneva time, the Proton API had an outage. All services are now operational and no emails or data were lost. We apologize for the inconvenience.

The root cause is a critical bug in the MySQL software published by Oracle. This software bug was also responsible for a previous incident in December: http://protonstatus.com/incidents/20#update-21 This bug occurs intermittently and can lock entire MySQL instances, but while in this state, MySQL does not gracefully exit, but will continue to accept connections which hang.

Unfortunately, it took us some time to trace the problem within the MySQL software. Upon completion of that, we proceeded to upgrade all MySQL replica slave instances in our infrastructure. Unfortunately, we still didn't yet have sufficient time to implement the fix on the MySQL master instances. This operation was actually scheduled for this week, as it was waiting for critical security/reliability patching to take place on our network equipment first. Unfortunately we had bad luck and this morning the issue reoccurred on one of the master instances which didn't yet have the patch. Upon completion of the patching this week, we believe this particular critical MySQL bug should be resolved. We are monitoring this situation closely and will also communicate with the software vendor about this issue.

ProtonMail Bridge Outage

2019-01-15T17:37:04+00:00

ProtonMail Bridge is currently experiencing connectivity problems. We are investigating the problem and will report back as soon as we know more.

ProtonVPN Outage

2019-01-15T17:17:35+00:00

There is a problem authenticating and connecting to ProtonVPN servers. Our team is currently investigating the issue and will update when we know more.

Site Outage

2018-12-08T13:45:00+00:00

There is an error with the Proton backend. Our infrastructure team is currently investigating and we will report back when we have more information.

Issues with the Proton API

2018-11-26T07:56:46+00:00

The Proton API is experiencing issues. Our infrastructure team is currently investigating and will update when we have more details.

Incident with ProtonAPI

2018-10-31T20:12:52+00:00

An incident has occurred with the ProtonAPI. Our engineering team is investigating and we will update when we know more.

Network incident

2018-09-11T23:44:54+00:00

There is an upstream network incident, our team is currently investigating.

Incident with the Proton API

2018-09-11T08:17:40+00:00

We are experiencing some backend issues at this time and our infrastructure team is working on it.

Delays in incoming mail

2018-07-27T17:31:22+00:00

We are currently experiencing delays in incoming mail. Our engineers are checking and we will update with more information when it becomes available.

Downtime due to network issues

2018-07-25T05:29:00+00:00

A network issue has occurred due to unexpected maintenance upstream. Our team is working on restoring connectivity through a backup site.

Network issues due to DDOS

2018-07-02T17:30:00+00:00

Attacks might continue, but are being mitigated and the service is restored for all users. We've also made some hardware changes in our datacenter to improve resiliency.

We are constantly updating the first comment of the discussion found on our Reddit page here: https://www.reddit.com/r/ProtonMail/comments/8uu9t7/update_regarding_the_ddos_situation/

DDoS

2018-07-02T15:45:00+00:00

New attack has started and we are working on mitigation.

DDoS

2018-06-29T09:18:00+00:00

The Proton network is under DDoS attack. We are working with upstream providers to mitigate the attack.

Discussion can be found at our Reddit here: https://www.reddit.com/r/ProtonMail/comments/8uu9t7/update_regarding_the_ddos_situation/

Network incident

2018-06-28T12:34:00+00:00

There are ongoing attacks and issues with our network which may lead to intermittent connectivity problems.

Network incident

2018-06-27T06:30:39+00:00

The Proton network is under DDoS attack. We are working with upstream providers to mitigate the attack.

Network incident

2018-03-08T15:41:48+00:00

There is an attack against the Proton network. We are working on mitigation.

System Outage

2017-12-15T23:22:00+00:00

We are experiencing a system outage at the moment. The issue is understood and we are working on restoring services.

Problems with push notifications

2017-07-30T08:01:00+00:00

We are investigating a problem with our push notification infrastructure. Push notifications may be delayed or not going through at this time. The issue seems to be localized to iOS. We are actively investigating and will update when we have more information.

Partial Outage

2017-07-04T22:15:00+00:00

Mail apps were offline for a few minutes due to a partial outage.

Database Maintenance

2017-05-14T19:40:00+00:00

Some operations are temporarily unavailable for some users due to a brief database maintenance

Slow Loading

2017-05-07T03:10:00+00:00

Loading the webmail application was slow for 10 minutes during planned maintenance.