Past Incidents

We're conducting a short database intervention on Sunday, September 19th, 2021, between 9:00 - 9.30am GMT+2. During this time, sending emails will be delayed and you may be unable to use ProtonMail across all apps. The intervention should be complete within less than 15 minutes. We apologize for the inconvenience.

Users in New Zealand may face some issues connecting to local ProtonVPN servers. We are currently investigating the issue and will provide updates as soon as we have more information. In the meantime, please try to connect to servers in other countries. We apologize for the inconvenience.

We're conducting a short database intervention on Sunday, August 15th, 2021, between 8:30 - 9:00am GMT+2. During this time, you will be unable to access Proton services (specifically ProtonMail inboxes and Proton Calendar across all apps). The intervention should be complete within less than 20 minutes. We apologize for the inconvenience.

We're aware of some geolocation inconsistencies affecting our newly deployed servers in Ukraine and we are actively working with these GeoIP services into correcting this information on their end. It may take a few days for this information to propagate across all major services. We apologize for the inconvenience and we thank you for your patience.