Updated: December 30, 2020
Neeva’s Privacy Policy (“Privacy Policy”) helps you understand how we collect, use and share your personal information and to assist you in exercising the privacy rights available to you. This Privacy Policy applies to personal information processed by us in our business and on our websites and applications (“Services”).
At Neeva, we firmly believe that a search engine that knows you can deliver a great experience while protecting your privacy. We take seriously the responsibility to protect your data and our commitment to make our Services better for you, our customer.
We wrote our privacy policy to reflect the rights we believe you, the user, should have. We want to be transparent about what we do to create a great search experience for you.
— Sridhar Ramaswamy, CEO
We collect three categories of information:
Information You Provide.
Account Creation. When you create a user account, we may ask to collect personal information like your name, email address, and/or phone number. We may collect payment information.
Communications with Us. We may collect your email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, apply for a job or otherwise communicate with us.
Connected Accounts. You may choose to connect other accounts such as your G Suite, Office 365, Slack or Dropbox accounts to our Services in order to increase the comprehensiveness of your search results. We will process the information we import as a result of those connections solely to provide the Services to you. Neeva's use of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not transfer information from connected accounts to other apps.
Your Contacts. We may collect information about your contacts from the accounts you choose to connect to our Services in order to provide Services to you such as showing in search results and suggestions when sharing content.
Spaces, Settings and Preferences. Information you choose to save in your “Spaces”, as a device or account setting, or as a preference. For example, a location explicitly set for a search or a preferred website.
Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide personal information.
Social Media Content. We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is governed by the privacy policy of the company providing them.
Information Collected Automatically.
We collect this information to provide the Services and improve them in order to continue to build a great product for our customers.
Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, location information, user settings, cookie identifiers, browser type and version, operating system or device, pages that you visit before using the Services. Information we collect may be associated with your accounts and the devices you use to access your accounts.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with, e.g. viewing the weather, and the frequency and duration of your activities, e.g. how long you viewed the weather.
Cookies and other Technologies. We may use cookies, local storage, and other technologies (“Technologies”) to automatically collect information, such as settings or preferences, through the Services. Technologies are small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Services. Most browsers allow you to block and delete cookies, specifically. However, if you do that, the Services may not work properly.
Information from Third Parties.
If you choose to login to our Service through a third party service such as Google, Apple or Microsoft, we may collect information about you from these services such as your name, email address and profile picture. We may use this information to help prevent fraud and to provide you with information about our Services.
Aggregated and De-identified Information.
We may aggregate or de-identify the information we collect. Aggregated or de-identified data is not subject to this Privacy Policy.
Information we collect through Technologies fall into the following general use categories:
We use your information to provide you with the Services and to continuously improve them. This means we use your information, for example, to:
We do not and never have sold consumers' personal information. We may share your personal information in the following ways:
With Service Providers. These providers perform services on our behalf and include:
Microsoft is one such provider where we may share limited personal information in order to make the Services available. You can read about their use of data in Microsoft's privacy policy.
With Your Consent. We may share information with your consent or as directed by you. For example, we may share content you direct us to share.
With Third Parties to Protect Us or Others We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Within our Corporate Group. We may share information with our subsidiaries (for example, wholly owned companies, such as a GmbH in Germany), which will be required to use your information as described in this Privacy Policy.
In the Event of Merger, Sale, or Other Asset Transfers. We may share some information, such as a list of Neeva customers, in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider.
The Services may contain links to other websites and applications. In addition, we may have a presence on third party blogs, forums, and social media pages. We are not responsible for your interactions on these websites and applications, and we encourage you to review their privacy policies.
General
You have certain choices about personal information stored in our Platform. Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us as described below. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes as described above.
Email Communications
If you receive an advertising or marketing email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving such emails.
Your Privacy Rights:
In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, please log into your account, or contact us as detailed below. We will process such requests without undue delay and in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request. We will verify your request by asking you to send it from the email address associated with your account or to provide information necessary to verify your account.
You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise choices on your behalf, please select an agent registered with the Secretary of State of your state of residence and provide evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. We do not discriminate based on the exercise of any privacy rights that you might have.
All information we automatically collect about you, such as your usage of Neeva’s Services like search history, will be deleted 90 days after it is collected by default, unless otherwise requested by you or required by law.
Data that you create within Neeva’s Services, like Spaces, or connect to Neeva’s Services, like your G Suite account, will be retained for your use of our Services until you delete them from your account or delete your account.
We retain other information you provide to us, such as your log-in and payment credentials, only as long as necessary to fulfill the purpose(s) for which it was collected, comply with applicable laws, comply with audits, and enforce our Terms of Service.
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well.
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
Our services are not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. While individuals under the age of 13 may utilize our service, you must do so only with the involvement, consent and supervision of your parent or legal guardian.
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
If we collected personal data from you under this Privacy Policy, we will not use it for unexpected purposes outside of those stated in this Privacy Policy without obtaining your explicit consent.
We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy we will notify you in Our Services and as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.
If you have any questions or if you wish to submit a request to exercise your rights, please contact us at:
Neeva, Inc.
100 View St, Suite 102
Mountain View, CA 94041
feedback@neeva.co