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New CIO takes reins at SpartanNash

Arif Dar succeeds retiring David deS. Couch

Arif Dar has joined food distributor and retailer SpartanNash Co. as senior vice president and chief information officer.

SpartanNash said Dar takes over the CIO post effective today from David deS. Couch, who is slated to retire Feb. 2.

Arif Dar
Photo: SpartanNash

Dar comes to the company from household cleaning and consumer products manufacturer SC Johnson & Son Inc., where he had served as vice president and CIO since September 2013.

At Grand Rapids, Mich.-based SpartanNash, Dar will be responsible for enterprisewide IT, ensuring its alignment with business strategy and directing the design, development, operation and support of IT systems and programs. The company said his oversight includes enterprise architecture management, application management, security and risk management, and infrastructure and operations support management. Reporting to President and CEO David Staples, Dar also is charged with leading the IT team and leveraging technologies to drive a competitive advantage.

Before joining SC Johnson, Dar

was chief technology officer at Toronto-based Maple Leaf Foods and vice president and CTO at Berlin-based Bombardier Transportation. Prior to that, he served in various positions at General Motors, Tyco International and General Electric.

“We look forward to having Arif join the company, as his record of large-scale IT strategic planning and execution combined with his vision, collaborative leadership, supply chain experience and knowledge of the food distribution industry lay the foundation for success at SpartanNash,” Staples said in a statement. “During his tenure at SC Johnson, Arif’s cross-functional relationships throughout the business, empowering management style and ability to drive operating efficiencies with diverse technologies drove an improved customer experience, cost savings and sales growth.”

Couch has been CIO at SpartanNash since 2013 and was named senior vice president this past March. Previously, he had served as vice president of IT since 1996 and, for five years before that, as director of IT. He joined Spartan Stores in 1987 from Hewlett-Packard Corp.  

“Dave’s leadership has been key to our success,” Staples commented. “We thank Dave for his contributions to the company and wish him and his family all the best.”

SpartanNash distributes food and other grocery products to independent and chain retailers, corporate-owned supermarkets, and U.S. military commissaries and exchanges. The company also has fresh produce distribution and fresh food processing operations.

Currently, SpartanNash operates 160 supermarkets, mainly under the Family Fare Supermarkets, Martin’s Super Markets, D&W Fresh Market, VG’s Grocery, Dan’s Supermarket and Family Fresh Market banners. The 21-store Martin’s chain, with stores in northern Indiana and southwestern Michigan, was acquired in late November, and the transaction closed Dec. 31. The South Bend, Ind.-based retailer totaled over $450 million in sales for its fiscal year ended July 29. Its operations also include 17 in-store pharmacies, eight fuel centers, a Martin’s Express convenience store, a health system pharmacy and a hospital café.

Stater_Bros_supermarket-banner.jpg Stater Bros. Markets
Stater Bros.' scalable solution from Mercatus will run the gamut from the online shopping front end and fulfillment to payment and digital advertising.

Stater Bros. stamps brand on expanded online grocery service

Southern California grocer partners with Mercatus for end-to-end e-commerce platform

Stater Bros. Markets is expanding its online grocery presence under its own banner through a partnership with grocery e-commerce specialist Mercatus.

Plans call for Stater Bros. to assemble an end-to-end, scalable e-grocery platform — from the online shopping front end and fulfillment to payment and digital advertising — using solutions from Mercatus’s software-as-a-service (SaaS) platform and technology partners, Toronto-based Mercatus said Wednesday. The Southern California grocer operates 170 stores.

“Now more than ever, our customers are looking for the convenience of shopping online,” Pete Van Helden, CEO of San Bernadino-based Stater Bros., said in a statement. “We see this as an opportunity to build stronger relationships with our shoppers through an e-commerce journey that truly embodies our brand’s promise of excellence in food and service.”

The Mercatus solution will encompass a device-responsive online shopping site and an e-commerce mobile app enabling customers to shop Stater Bros.’ full range of products, including prepared meals and service-counter items like deli foods. Shoppers also will be able to choose from contactless curbside pickup or delivery and have the option to pay online with Supplemental Nutrition Assistance Program (SNAP) electronic benefits transfer (EBT) or EBT Cash benefits.

MercatusMercatus_online_grocery_front_end-laptop-smartphone.jpg

The Mercatus-developed online shopping site will be fully responsive for optimized browsing on any device and include an e-commerce mobile app.

Stater Bros. also will leverage Mercatus’ Enhanced Fulfillment capability, powered in tandem with ADC’s ShopperKit and Flybuy. With ShopperKit, the grocer can scale its digital shopping experience by managing all in-store fulfillment activities for online orders, maximizing operational efficiencies to spur growth and profitability, according to Mercatus. In addition, Flybuy’s geolocation technology will expedite fulfillment of pickup orders to curbside customers in two minutes or less.

“With the Mercatus platform, we’re excited to offer a wide range of services and options to make online shopping even more rewarding,” Van Helden added.

Those services also include Mercatus’ integrated digital advertising functionality. Powered in partnership with CitrusAd, the ad capability will allow Stater Bros. to include CPG brand advertising on its online grocery front end and generate additional revenue, Mercatus said.

Sylvain Perrier, president and CEO of Mercatus, noted that its platform will elevate Stater Bros.’ brand in the online grocery shopping experience and give the retailer more control over its e-commerce business.

“We want to thank Stater Bros. Markets for its partnership and welcome this iconic retailer to our roster of grocery retail clients,” Perrier comment. “We look forward to working closely with the team at Stater Bros. to roll out a differentiated online shopping offering that will give the grocer the ability to strengthen connections to its customers and improve contribution margin in the process.”

According to the latest Brick Meets Click/Mercatus Grocery Shopping Survey, U.S. online grocery sales totaled $8.4 billion in April, more than four times higher than pre-pandemic levels and up 16% versus April 2020. Monthly active users made an average of 2.73 online orders in April 2021, up from 2.68 orders a year earlier, while share of orders received via pickup and delivery rose six and three percentage points, respectively.