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> Any Computer Expert here. =(, Need help..

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TSGentleman_League
post Yesterday, 10:14 AM, updated 8h ago

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So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH cry.gif

Here's the picture for some references:
user posted image
Ichibanichi
post Yesterday, 10:16 AM

Getting Started
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just rma
whyseej00
post Yesterday, 10:16 AM

On my way
****
sudah bukake, can go shop
Revamperz
post Yesterday, 10:16 AM

im freaking IN! ™
*******
maciam suda rosak

waranty claim saja laa
UnknownH
post Yesterday, 10:17 AM

Enthusiast
******
Just RMA that thing.
Boom Mortar
post Yesterday, 10:17 AM

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download more gc
TSGentleman_League
post Yesterday, 10:18 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:16 AM)
just rma
*
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
budi1413
post Yesterday, 10:18 AM

Regular
******
gpu kaput
Chanwsan
post Yesterday, 10:18 AM

Getting Started
**
Hardware issue already lo, can't do much without RMA.
TSGentleman_League
post Yesterday, 10:18 AM

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QUOTE(whyseej00 @ Mar 3 2021, 11:16 AM)
sudah bukake, can go shop
*
Im from penang, need cross state brother. It's frustrating it is cry.gif
skyblu3
post Yesterday, 10:19 AM

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RMA
alexander3133
post Yesterday, 10:20 AM

Regular
******
Update BIOS
Mixo Mania
post Yesterday, 10:20 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:14 AM)
So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally  cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH  cry.gif

Here's the picture for some references:
user posted image
*
What laptop brand? From the location and the way they service and insist don't want RMA, sounds like Illegear.
more2teayap
post Yesterday, 10:20 AM

~(-.-~)
*******
If it runs fine on intel graphics, just leave it be jer since you need to work. What laptop is this? it doesn't have door to door warranty service?
xPrototype
post Yesterday, 10:20 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
*
sei sohai shop

what shop is it
TSGentleman_League
post Yesterday, 10:21 AM

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QUOTE(UnknownH @ Mar 3 2021, 11:17 AM)
Just RMA that thing.
*
QUOTE(budi1413 @ Mar 3 2021, 11:18 AM)
gpu kaput
*
QUOTE(Chanwsan @ Mar 3 2021, 11:18 AM)
Hardware issue already lo, can't do much without RMA.
*
I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.
y500
post Yesterday, 10:21 AM

Casual
***
What brand?
budi1413
post Yesterday, 10:22 AM

Regular
******
QUOTE(y500 @ Mar 3 2021, 10:21 AM)
What brand?
*
maciam illegear
TSGentleman_League
post Yesterday, 10:23 AM

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QUOTE(more2teayap @ Mar 3 2021, 11:20 AM)
If it runs fine on intel graphics, just leave it be jer since you need to work. What laptop is this? it doesn't have door to door warranty service?
*
QUOTE(xPrototype @ Mar 3 2021, 11:20 AM)
sei sohai shop

what shop is it
*
I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems cry.gif

Not sure i could reveal the brand name in here, would i get into trouble?
bananadrew
post Yesterday, 10:23 AM

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i had this issue before, same exact one. except im on ryzen cpu.
i was trying some stuff and uninstall AMD software, then it caused this issue.

Reinstall AMD driver , update NVDIA driver then ok already.
im also using same brand
TSGentleman_League
post Yesterday, 10:24 AM

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QUOTE(alexander3133 @ Mar 3 2021, 11:20 AM)
Update BIOS
*
how should i do that? please help
chinti
post Yesterday, 10:25 AM

Tarak Drama, Kita Bikin Drama
******
why not ask the boss Prince J for help?
TSGentleman_League
post Yesterday, 10:25 AM

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QUOTE(Mixo Mania @ Mar 3 2021, 11:20 AM)
What laptop brand? From the location and the way they service and insist don't want RMA, sounds like Illegear.
*
cry.gif cry.gif
Fenix98
post Yesterday, 10:25 AM

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Remove and fresh reinstall drivers thats compatible...

Maybe one driver sajat taip
TSGentleman_League
post Yesterday, 10:26 AM

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QUOTE(chinti @ Mar 3 2021, 11:25 AM)
why not ask the boss Prince J for help?
*
Did tried to contact him, send it for several times. But problems came back after sometimes again.
taga
post Yesterday, 10:26 AM

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Buy macbook or thinkpad. Gaming laptop is not reliable at all.
bottomfrag
post Yesterday, 10:26 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:21 AM)
I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.
*
At this rate I think it's better you file a complaint to https://e-aduan.kpdnhep.gov.my/ since the shop is stress testing you.
TSGentleman_League
post Yesterday, 10:27 AM

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QUOTE(Fenix98 @ Mar 3 2021, 11:25 AM)
Remove and fresh reinstall drivers thats compatible...

Maybe one driver sajat taip
*
Yes tried that already. It impossible i had to do that everytime when im facing these right? I had an old Alienware for 6 years now i never encounter anything like this before.
chinti
post Yesterday, 10:27 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:26 AM)
Did tried to contact him, send it for several times. But problems came back after sometimes again.
*
Prince J please do something about this or just replace a new 1, Illegear's reputation is getting worse d

This post has been edited by chinti: Yesterday, 10:27 AM
TSGentleman_League
post Yesterday, 10:28 AM

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QUOTE(taga @ Mar 3 2021, 11:26 AM)
Buy macbook or thinkpad. Gaming laptop is not reliable at all.
*
Triggered already had been pulled brother. cry.gif cry.gif
Mixo Mania
post Yesterday, 10:28 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:26 AM)
Did tried to contact him, send it for several times. But problems came back after sometimes again.
*
Too bad illegear shut down their main lowyat thread in Notebook subforum. They only open if you ready to praise them.

tsk tsk tsk.
alexander3133
post Yesterday, 10:28 AM

Regular
******
QUOTE(Gentleman_League @ Mar 3 2021, 10:24 AM)
how should i do that? please help
*
State the laptop model here, /k can help find if there is any BIOS update for your laptop
Matatai
post Yesterday, 10:28 AM

New Member
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If pc keep problem then Shop can not refuse your claim la dei....

What shop is this so sohai one
TSGentleman_League
post Yesterday, 10:29 AM

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QUOTE(bottomfrag @ Mar 3 2021, 11:26 AM)
At this rate I think it's better you file a complaint to https://e-aduan.kpdnhep.gov.my/ since the shop is stress testing you.
*
Im not a person like to create these kind of chaos, i just want my laptop to be fixed sad.gif
s3polZ
post Yesterday, 10:29 AM

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how come got few asked for what brand and shop, TS didnt answer? hmm.gif
gymnewbie
post Yesterday, 10:29 AM

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have u tried using DDU to clean uninstall the driver and tried reinstall it again? if the problem still persist just rma the laptop..for sure hardware issue
zemega
post Yesterday, 10:30 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:14 AM)
So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally  cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH  cry.gif

Here's the picture for some references:
user posted image
*
QUOTE(Mixo Mania @ Mar 3 2021, 10:28 AM)
Too bad illegear shut down their main lowyat thread in Notebook subforum. They only open if you ready to praise them.

tsk tsk tsk.
*
Take the pictures of the stickers at the bottom of the laptop. That would have the necessary information to start diagnosing.

And when people said to update driver, they means download the drivers manually and not relying on Windows Update.
TSGentleman_League
post Yesterday, 10:30 AM

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QUOTE(chinti @ Mar 3 2021, 11:27 AM)
Prince J please do something about this or just replace a new 1, Illegear's reputation is getting worse d
*
QUOTE(Mixo Mania @ Mar 3 2021, 11:28 AM)
Too bad illegear shut down their main lowyat thread in Notebook subforum. They only open if you ready to praise them.

tsk tsk tsk.
*
is there anyway i able to get help? will i get fixed outside?
Mixo Mania
post Yesterday, 10:31 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
*
Many thought like you since many years ago when they start to delay due to "Stress Test".
Your problem may be fixed but I bet you they will continue this to all their future customers one.

QUOTE(s3polZ @ Mar 3 2021, 10:29 AM)
how come got few asked for what brand and shop, TS didnt answer? hmm.gif
*
Only one Laptop brand u need to service in KL damansara..The rest mostly in Lowyat area.
TSGentleman_League
post Yesterday, 10:32 AM

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QUOTE(alexander3133 @ Mar 3 2021, 11:28 AM)
State the laptop model here, /k can help find if there is any BIOS update for your laptop
*
QUOTE(Matatai @ Mar 3 2021, 11:28 AM)
If pc keep problem then Shop can not refuse your claim la dei....

What shop is this so sohai one
*
QUOTE(s3polZ @ Mar 3 2021, 11:29 AM)
how come got few asked for what brand and shop, TS didnt answer? hmm.gif
*
Its Illegear Selenite G series . Im running on Nvdia 2060
chinti
post Yesterday, 10:32 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(Gentleman_League @ Mar 3 2021, 10:30 AM)
is there anyway i able to get help? will i get fixed outside?
*
i highly advise u not to get it fixed outside, later illegear void ur warranty.
better cari prince j, it's his responsibility since its his company
melt
post Yesterday, 10:32 AM

Enthusiast
*****
QUOTE(Gentleman_League @ Mar 3 2021, 10:30 AM)
is there anyway i able to get help? will i get fixed outside?
*
only get it fix outside if you dont care about the warranty anymore
TSGentleman_League
post Yesterday, 10:33 AM

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QUOTE(gymnewbie @ Mar 3 2021, 11:29 AM)
have u tried using DDU to clean uninstall the driver and tried reinstall it again? if the problem still persist just rma the laptop..for sure hardware issue
*
QUOTE(zemega @ Mar 3 2021, 11:30 AM)
Take the pictures of the stickers at the bottom of the laptop. That would have the necessary information to start diagnosing.

And when people said to update driver, they means download the drivers manually and not relying on Windows Update.
*
Yes Ive tried DDU cleaning and re install , EVERYTIME when the problems came back. I just wanna stop this, its getting tiring. Its no suppose to be happening right?
Ichibanichi
post Yesterday, 10:34 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
*
Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.
ykean
post Yesterday, 10:35 AM

New Member
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1 to 1 exchange letew... if not complain at social media then see got any action or not
chinti
post Yesterday, 10:35 AM

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From: My Fantasy World
QUOTE(Ichibanichi @ Mar 3 2021, 10:34 AM)
Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.
*
lol its illegear, u wan refund? wait long long la
look at my signature to understand
bottomfrag
post Yesterday, 10:35 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
*
It's not about chaos but your rights as a consumer. If they feel that you're a pushover who won't take harsh action, why bother resolving your issue. Once the warranty period ends, they'll be singing a different tune.

Also suggest you keep records of your communication with them including those in the thread which they have closed in the notebook section. Take screenshots in case posts goes missing as they have in the past.

It's your laptop, your money, your call.
mcdonald13
post Yesterday, 10:36 AM

New Member
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most probably hardware issue if the problem keep coming back,
if they do not wish to help you claim warranty,
kindly go to tribunal as per others said
wolfx
post Yesterday, 10:37 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 10:34 AM)
Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.
*
I think nowadays if you viral it on social media is more effective than the small claims tribunal. That tribunal is quite toothless if you ask me.

TS, ask for RMA and if they dun wan layan.... threaten to viral it is more effective.
ZzZzCcCc
post Yesterday, 10:38 AM

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If reinstalling GPU driver canot fix mean GPU is not detected . U check tis china fella , he fix alot GPU+laptop problem .
Tis is juz 1 of the example of his videos
<-- no content -->
y500
post Yesterday, 10:38 AM

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QUOTE(chinti @ Mar 3 2021, 10:32 AM)
i highly advise u not to get it fixed outside, later illegear void ur warranty.
better cari prince j, it's his responsibility since its his company
*
this guy prince j ka..? hmm.gif


s3polZ
post Yesterday, 10:38 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:32 AM)
Its Illegear Selenite G series . Im running on Nvdia 2060
*
looks like hardware issue already.

if still in warranty, insist for RMA.
if they dont want, go report at tribunal. make sure bring all proof of warranty, history of repairs and proof that they dont want do RMA
nikholai
post Yesterday, 10:39 AM

New Member
*
not sure about ur brand illegear but worth a shot; have you check in the BIOS for a setting called hybrid graphics?

this issue happen to one of my HP laptop (quadro k5200M) and windows only detects the stupid intel HD graphics....so i went into bios and disable hybrid and force using discreet graphics.
chinti
post Yesterday, 10:40 AM

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From: My Fantasy World
QUOTE(y500 @ Mar 3 2021, 10:38 AM)
this guy prince j ka..? hmm.gif


*
dunno oh, dun care how he looks lik or wat.
all i noe is he is doing a shitty job jer
munak991
post Yesterday, 10:41 AM

ZONIC!
*******
QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
*
Contact official brand la, don't go shop d
Ichibanichi
post Yesterday, 10:41 AM

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QUOTE(chinti @ Mar 3 2021, 10:35 AM)
lol its illegear, u wan refund? wait long long la
look at my signature to understand
*
This is the most appropriate way to deal with shop whom very "degil" type.
Why wasting your energy pushing the wall?
You want to close this bitter chapter of your life and small tribunal court will assist you.
This kind of case usually the judge will side with you.
Coldf3ar
post Yesterday, 10:41 AM

Casual
***
Put executable furmark in flash drive. Go bk to them and on furmark. Use their demo unit to see the sane error pop up or not
y500
post Yesterday, 10:41 AM

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***
QUOTE(chinti @ Mar 3 2021, 10:35 AM)
lol its illegear, u wan refund? wait long long la
look at my signature to understand
*
lol the boss so lan c 1 ah.. sweat.gif sweat.gif sweat.gif

he really reply u that? "your $ with me either u wait or gtfo" macam lanpa grow on head tu.. sweat.gif sweat.gif sweat.gif
TSGentleman_League
post Yesterday, 10:42 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:34 AM)
Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.
*
QUOTE(chinti @ Mar 3 2021, 11:35 AM)
lol its illegear, u wan refund? wait long long la
look at my signature to understand
*
QUOTE(bottomfrag @ Mar 3 2021, 11:35 AM)
It's not about chaos but your rights as a consumer. If they feel that you're a pushover who won't take harsh action, why bother resolving your issue. Once the warranty period ends, they'll be singing a different tune.

Also suggest you keep records of your communication with them including those in the thread which they have closed in the notebook section. Take screenshots in case posts goes missing as they have in the past.

It's your laptop, your money, your call.
*
QUOTE(mcdonald13 @ Mar 3 2021, 11:36 AM)
most probably hardware issue if the problem keep coming back,
if they do not wish to help you claim warranty,
kindly go to tribunal as per others said
*
QUOTE(wolfx @ Mar 3 2021, 11:37 AM)
I think nowadays if you viral it on social media is more effective than the small claims tribunal. That tribunal is quite toothless if you ask me.

TS, ask for RMA and if they dun wan layan.... threaten to viral it is more effective.
*
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
Avex
post Yesterday, 10:42 AM

On my way
****
go to device manager and disable intel graphic. and only enable the nvidia.
all discreet graphics are usually some add on connected to the SoC board. if you know how to open, it is very simple to debug

This post has been edited by Avex: Yesterday, 10:44 AM
bumpo
post Yesterday, 10:43 AM

On my way
****
from ts reply, macam ts is push over destined to be walked over
it will ding dong till warranty period over then ts will cry in corner
chinti
post Yesterday, 10:44 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(y500 @ Mar 3 2021, 10:41 AM)
lol the boss so lan c 1 ah.. sweat.gif  sweat.gif  sweat.gif

he really reply u that? "your $ with me either u wait or gtfo" macam lanpa grow on head tu.. sweat.gif  sweat.gif  sweat.gif
*
nola, they din say that but thats the impression i get from all the stress test reply they gav to their customers
Coldf3ar
post Yesterday, 10:44 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
This kind of shop really cb. Bully noob.
mcdonald13
post Yesterday, 10:44 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
lol that reply,
such bad after service.
hurricane21
post Yesterday, 10:44 AM

Senior Probation
******
gpu upcar liao
EBBattlefield
post Yesterday, 10:44 AM

On my way
****
QUOTE(Gentleman_League @ Mar 3 2021, 10:21 AM)
I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.
*
KPDNKK kan ada
chinti
post Yesterday, 10:46 AM

Tarak Drama, Kita Bikin Drama
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From: My Fantasy World
QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
its under warranty, they hv to fix it until everything is ok or replace a new 1 for u
just go to their FB and comment until they fix it for u else like everyone else suggested, bring to tribunal court

This post has been edited by chinti: Yesterday, 10:47 AM
gymnewbie
post Yesterday, 10:46 AM

New Member
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QUOTE(Gentleman_League @ Mar 3 2021, 10:33 AM)
Yes Ive tried DDU cleaning and re install , EVERYTIME when the problems came back. I just wanna stop this, its getting tiring. Its no suppose to be happening right?
*
so...it is hardware issue confirm..face this problem before but with a pc..even if u tried to install the driver back it would't detect the gpu..and if it get detected and install there will be problem on device manager with "warning" symbols shown at the gpu driver
bottomfrag
post Yesterday, 10:46 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
Bro, you quoted me but what I advised you to do, you were reluctant to do cos you said you didn't want to "cause chaos". So you haven't tried everything.

I'm also not the only one here suggesting you to go pursue your consumer rights. Since the shop is not responsive and you are stuck with something you paid for already and can't use, what have you got to lose?
ykean
post Yesterday, 10:47 AM

New Member
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Junior Member
41 posts

Joined: Dec 2007
QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
damn.... pay expensive machine, get such after sales service. better buy international brand
Mixo Mania
post Yesterday, 10:48 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:42 AM)
Tried everything, ask for refund ask for 1 to 1 exchange (no avail)

they insist on my Laptop had issue

this is what they replied me since the last time i had send in rclxub.gif

user posted image
*
Let me just tell you that you're not the first.

Their "official" thread always got post kena delete one when someone complain about them. Ask you settle outside. Somore got one "higher up" mention if the situation resolve they should delete the past complain and not bring it up.

What you're experiencing now is a result of years of sweeping stuff under the carpet and customer unwillingness to lodge official complain coz they "don't want chaos".

That's why they can happily send you message like this. If Dell, Lenovo, ASUS official CS send u these message confirm their brand hailat dy.
TSGentleman_League
post Yesterday, 10:48 AM

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QUOTE(y500 @ Mar 3 2021, 11:41 AM)
lol the boss so lan c 1 ah.. sweat.gif  sweat.gif  sweat.gif

he really reply u that? "your $ with me either u wait or gtfo" macam lanpa grow on head tu.. sweat.gif  sweat.gif  sweat.gif
*
QUOTE(Avex @ Mar 3 2021, 11:42 AM)
go to device manager and disable intel graphic. and only enable the nvidia.
all discreet graphics are usually some add on connected to the SoC board. if you know how to open, it is very simple to debug
*
Tried that too, running on graphics cards only (Nvdia) but i get black screen randomly, like kena 4D toto if he's in good mood i get to used it if not cry.gif
funnyTONE
post Yesterday, 10:48 AM

certified /k/ oldfag
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Senior Member
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QUOTE(Ichibanichi @ Mar 3 2021, 10:34 AM)
Don't allow???
OK...lets go the harsh way
tell them you want refund as the goods is not working as per your expectation.
If they don't refund, report your case to small tribunal claim.
The judge will happily side with you.

Remember safekeep all related documents and receipts.
*
Everyone is telling you just fight for your rights.
Illegear is pushing the responsibility on customer.
So you need to take it to tribunal claims.
Just pay RM5 and let them do the job for you.

Do this if you want proper service.
Ichibanichi
post Yesterday, 10:49 AM

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QUOTE(wolfx @ Mar 3 2021, 10:37 AM)
I think nowadays if you viral it on social media is more effective than the small claims tribunal. That tribunal is quite toothless if you ask me.

TS, ask for RMA and if they dun wan layan.... threaten to viral it is more effective.
*
becareful with the viral stuff.
base on TS case, a wrong wording will land him/her into legal hot soup. There is alot of grey area to countersue TS using legal means.
I no need to give you example as there is alot of suing case happen when badmouthing other ppl.
Most of us whom without legal assistance will get under pressure from this scumbag ppl.
Should TS is rich to spend moneh, consider it is a bad investment.
If no much moneh, small tribunal court is the way. Let it be a lesson. Get a more reputable brand next time.
y500
post Yesterday, 10:49 AM

Casual
***
QUOTE(chinti @ Mar 3 2021, 10:44 AM)
nola, they din say that but thats the impression i get from all the stress test reply they gav to their customers
*
this prince j macam abit shaddy 1.. always delete his old sales tered... hmm.gif hmm.gif
Avex
post Yesterday, 10:51 AM

On my way
****
QUOTE(Gentleman_League @ Mar 3 2021, 10:48 AM)
Tried that too, running on graphics cards only (Nvdia) but i get black screen randomly, like kena 4D toto if he's in good mood i get to used it if not  cry.gif
*
you only need to proof one way one last test to see if it is a hardware issue. if you know how to install linux and run it, you can just leave it on and see if it happens the same behavior as windows
mcdonald13
post Yesterday, 10:51 AM

New Member
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Newbie
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Joined: Nov 2012
QUOTE(Mixo Mania @ Mar 3 2021, 10:48 AM)
Let me just tell you that you're not the first.

Their "official" thread always got post kena delete one when someone complain about them. Ask you settle outside. Somore got one "higher up" mention if the situation resolve they should delete the past complain and not bring it up.

What you're experiencing now is a result of years of sweeping stuff under the carpet and customer unwillingness to lodge official complain coz they "don't want chaos".

That's why they can happily send you message like this. If Dell, Lenovo, ASUS official CS send u these message confirm their brand hailat dy.
*
agreed, those brand after service at least better than this so call what? illegal? shocking.gif

lol
Coldf3ar
post Yesterday, 10:51 AM

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478 posts

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QUOTE(Avex @ Mar 3 2021, 10:42 AM)
go to device manager and disable intel graphic. and only enable the nvidia.
all discreet graphics are usually some add on connected to the SoC board. if you know how to open, it is very simple to debug
*
mean it doesnt work how it supposed to be la right
really got something wrong with the notebook if you have to tweak here and there.


TS push the GPU to max infront of them. show the error to them. and open the same apps on their demo unit as well. if possible, lower gpu model.
melt
post Yesterday, 10:51 AM

Enthusiast
*****
you can file online if not mistaken for the tribunal claims nowadays
incubus_skj
post Yesterday, 10:52 AM

police report count: 3
******
oh my favorite company got a tered in /k liao? finally my posts won't get deleted for no reason by the mods for raising complaints???

already told you awal2 to ask for refund when they drag your laptop tapi you takmau. padan mukak no kesian for you

cukur they gave my friend back his money after failing to scam him. tered pun dah kena closed and locked. then only bukak back for one sohai customer to give good review then lock back.

dasar penipu scammer
Haters_Gonna_H8
post Yesterday, 10:52 AM

:hehe:
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Senior Member
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QUOTE(Gentleman_League @ Mar 3 2021, 10:14 AM)
So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally  cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH  cry.gif

Here's the picture for some references:
user posted image
*
no other way. just rma.
nikholai
post Yesterday, 10:52 AM

New Member
*
TS....run dxdiag and post here as reference as well

This post has been edited by nikholai: Yesterday, 10:53 AM
Ichibanichi
post Yesterday, 10:54 AM

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QUOTE(funnyTONE @ Mar 3 2021, 10:48 AM)
Everyone is telling you just fight for your rights.
Illegear is pushing the responsibility on customer.
So you need to take it to tribunal claims.
Just pay RM5 and let them do the job for you.

Do this if you want proper service.
*
Aiya.....
your message is for TS or replying my post
TS already in stress
Don't make him/her more confuse lar
chinti
post Yesterday, 10:55 AM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(Ichibanichi @ Mar 3 2021, 10:54 AM)
Aiya.....
your message is for TS or replying my post
TS already in stress
Don't make him/her more confuse lar
*
TS should hv asked for refund last time when we advised him to do so
now he is on his own d
melt
post Yesterday, 10:56 AM

Enthusiast
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Senior Member
810 posts

Joined: Jan 2007
QUOTE(incubus_skj @ Mar 3 2021, 10:52 AM)
oh my favorite company got a tered in /k liao? finally my posts won't get deleted for no reason by the mods for raising complaints???

already told you awal2 to ask for refund when they drag your laptop tapi you takmau. padan mukak no kesian for you

cukur they gave my friend back his money after failing to scam him. tered pun dah kena closed and locked. then only bukak back for one sohai customer to give good review then lock back.

dasar penipu scammer
*
which mods? whistleblower later kena ban whistling.gif
chinti
post Yesterday, 10:57 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(melt @ Mar 3 2021, 10:56 AM)
which mods? whistleblower later kena ban  whistling.gif
*
ore wa gundam desu!
TSGentleman_League
post Yesterday, 10:57 AM

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QUOTE(incubus_skj @ Mar 3 2021, 11:52 AM)
oh my favorite company got a tered in /k liao? finally my posts won't get deleted for no reason by the mods for raising complaints???

already told you awal2 to ask for refund when they drag your laptop tapi you takmau. padan mukak no kesian for you

cukur they gave my friend back his money after failing to scam him. tered pun dah kena closed and locked. then only bukak back for one sohai customer to give good review then lock back.

dasar penipu scammer
*
Hello Incubus, i did tried everything RMA one to one exchange or refund from the brunch manager itself. They insist, they said my laoptop is run perfectly, without a problem. I've had the conversation/ documents and everything, which lead me no choice since k/ asking me to go tribunal .

They had request Gdex to pick up from my house but after the last time i've sent it in they said they wont cover the courier for me cos my laptop is running fine =(
slimey
post Yesterday, 10:57 AM


*******
Just escalate to higher up
TSGentleman_League
post Yesterday, 10:57 AM

Getting Started
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QUOTE(chinti @ Mar 3 2021, 11:55 AM)
TS should hv asked for refund last time when we advised him to do so
now he is on his own d
*
i did ask for refund or 1 to 1 exchange but i was declined from the branch manager.
chinti
post Yesterday, 10:59 AM

Tarak Drama, Kita Bikin Drama
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Senior Member
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Joined: Aug 2008
From: My Fantasy World
QUOTE(Gentleman_League @ Mar 3 2021, 10:57 AM)
Hello Incubus, i did tried everything RMA one to one exchange or refund from the brunch manager itself. They insist, they said my laoptop is run perfectly, without a problem. I've had the conversation/ documents  and everything, which lead me no choice since k/ asking me to go tribunal .

They had request Gdex to pick up from my house but after the last time i've sent it in they said they wont cover the courier for me cos my laptop is running fine =(
*
how is tht fine when the problem still there?
they hire SPM grad as their IT technician ke?
u need to stand ur ground man, dun get push around
zemega
post Yesterday, 11:00 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:33 AM)
Yes Ive tried DDU cleaning and re install , EVERYTIME when the problems came back. I just wanna stop this, its getting tiring. Its no suppose to be happening right?
*
Please share the exact brand and model number. Maybe there's a lot more people have the same problem. Maybe it's a common problem for this model. Maybe your unit is a lemon unit.

People won't be able to zero in the problem if we don't know what's the specific model is.
Wazzzap
post Yesterday, 11:00 AM

Casual
***
I also have a similar experience, can't detect GPU and they say my Motherboard faulty, can't be fixed better to buy a new one.

But I wasn't satisfied with their service so I went to a specialist and they say it's not a Motherboard problem but it's the GPU. So he got it fixed and no problem now.

Never going to buy from this shitty company again. After-sales service is rubbish. They even charge for checking after the warranty period.
incubus_skj
post Yesterday, 11:01 AM

police report count: 3
******
Senior Member
1,634 posts

Joined: Feb 2009
QUOTE(melt @ Mar 3 2021, 10:56 AM)
which mods? whistleblower later kena ban  whistling.gif
*
siapa makan cili dia rasa pedas. my posts no see any reports or anything can suddenly go missing one. mod help them cover their tracks. i think maybe Se7en also dunno his mods tengah jaga bola orang lain


QUOTE(Gentleman_League @ Mar 3 2021, 10:57 AM)
Hello Incubus, i did tried everything RMA one to one exchange or refund from the brunch manager itself. They insist, they said my laoptop is run perfectly, without a problem. I've had the conversation/ documents  and everything, which lead me no choice since k/ asking me to go tribunal .

They had request Gdex to pick up from my house but after the last time i've sent it in they said they wont cover the courier for me cos my laptop is running fine =(
*
just go to the tribunal. you won't be the first one. already heard got ppl win them before

This post has been edited by incubus_skj: Yesterday, 11:12 AM
TSGentleman_League
post Yesterday, 11:02 AM

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QUOTE(chinti @ Mar 3 2021, 11:59 AM)
how is tht fine when the problem still there?
they hire SPM grad as their IT technician ke?
u need to stand ur ground man, dun get push around
*
Yes, I will report to tribunal since i was declined for refund and 1 to 1 exchange.

Thanks for the advice chinti
TSGentleman_League
post Yesterday, 11:03 AM

Getting Started
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QUOTE(incubus_skj @ Mar 3 2021, 12:01 PM)
siapa makan cili dia rasa pedas. my posts no see any reports or anything can suddenly go missing one. mod help them cover their tracks. i think maybe Seven also dunno his mods tengah jaga bola orang lain
just go to the tribunal. you won't be the first one. already heard got ppl win them before
*
yes i will, i will make it happen by this week. Thanks for the suggestion incubus
chinti
post Yesterday, 11:03 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(Gentleman_League @ Mar 3 2021, 11:02 AM)
Yes, I will report to tribunal since i was declined for refund and 1 to 1 exchange.

Thanks for the advice chinti
*
make sure u backup all ur conversation with them
TSGentleman_League
post Yesterday, 11:04 AM

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QUOTE(Wazzzap @ Mar 3 2021, 12:00 PM)
I also have a similar experience, can't detect GPU and they say my Motherboard faulty, can't be fixed better to buy a new one.

But I wasn't satisfied with their service so I went to a specialist and they say it's not a Motherboard problem but it's the GPU. So he got it fixed and no problem now.

Never going to buy from this shitty company again. After-sales service is rubbish. They even charge for checking after the warranty period.
*
so sad to hear, its getting frustrated especially u gonna WFH cry.gif
incubus_skj
post Yesterday, 11:05 AM

police report count: 3
******
QUOTE(Gentleman_League @ Mar 3 2021, 11:03 AM)
yes i will, i will make it happen by this week. Thanks for the suggestion incubus
*
ok then i suppork u TS bruce.gif bruce.gif bruce.gif
chinti
post Yesterday, 11:06 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(incubus_skj @ Mar 3 2021, 11:05 AM)
ok then i suppork u TS  bruce.gif  bruce.gif  bruce.gif
*
eh ur siggy tu apa stori? pm tepi
toiletwater
post Yesterday, 11:07 AM

Getting Started
**
Useless brand. I kena before too. Won't ever be buying from them.

Jy TS.
more2teayap
post Yesterday, 11:09 AM

~(-.-~)
*******
QUOTE(Gentleman_League @ Mar 3 2021, 10:23 AM)
I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems  cry.gif

Not sure i could reveal the brand name in here, would i get into trouble?
*
mhmm it does sound like it's illegear though, I guess you best bet is contact them and RMA jer, somewhat feels like it's a hardware issue.
corad
post Yesterday, 11:10 AM

Hard to see, the dark side is.
*******
illegear are just rebranded Sager notebooks right ? https://www.facebook.com/sagernotebook/

I remembered looking at them a long time ago for my 2nd Sager, and illegear were way more expensive ... even comparing to other OEM rebrands like xoticpc.

Apparently the price premium is for "local support" but if you're not getting it, then why pay the higher price for illegear.

As for GPU not being detected, as another forumer has pointed out try to disable hybrid graphics or check if you have a discrete GPU button to turn the graphics card on.

This post has been edited by corad: Yesterday, 11:11 AM
incubus_skj
post Yesterday, 11:11 AM

police report count: 3
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Senior Member
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QUOTE(chinti @ Mar 3 2021, 11:06 AM)
eh ur siggy tu apa stori? pm tepi
*
https://forum.lowyat.net/topic/5091801/+120

chinti testing

This post has been edited by incubus_skj: Yesterday, 11:13 AM
y500
post Yesterday, 11:11 AM

Casual
***
QUOTE(chinti @ Mar 3 2021, 11:06 AM)
eh ur siggy tu apa stori? pm tepi
*
can click the small little snapback button then direct jump to tered. user posted image
chinti
post Yesterday, 11:12 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(y500 @ Mar 3 2021, 11:11 AM)
can click the small little snapback button then direct jump to tered. user posted image
*
darn i din noe bout this function, thanks!
Mixo Mania
post Yesterday, 11:19 AM

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Joined: Feb 2019
QUOTE(Inorii @ Feb 27 2021, 02:39 PM)
Horrible customer service that changes your order without consent.

Timeline:
11 Feb 1AM: Ordered Onyx V Ryzen (RTX2060) from https://store.illegear.com/ready-to-ship/24...yx-v-ryzen.html

11 Feb 3PM: Contacted Sales Support to cancel order as I wanted the Onyx V (RTX3060) instead.
Sales Support upgraded my order with new invoice after top up.

24 Feb 5PM: No response after 2 weeks, contacted Sales Support about status of ETA. Sent me article to gizmodo about global chip shortage, and that my order would be delayed to April onwards. Told me to email billing support to cancel.

24 Feb 6PM: Emailed billing support to cancel order. Offers switching to intel by topping up RM500 as stock would arrive next week. I declined and wanted a full cancellation.

25 Feb 3PM: Billing support reverted my order to RTX2060 without my consent. I replied stating I do not want to revert it and wanted cancellation instead.

26 Feb 2PM: Billing support sent me a DHL tracking number with laptop being shipped already.
I replied again stating my intent.

26 Feb 3PM: Billing support justifies that since RTX3060 order could not be fulfilled within timeline, order has been reverted to RTX2060. I replied again stating my intent and to cancel the shipment.

26 Feb 4PM: I explained my conversation with Sales Support previously who told me to email billing for cancellation. Billing support instead states that cancellation is no longer possible as their machines are "made-to-order basis" as it was custom-configured product.

26 Feb 5PM: I explained the original order (RTX2060) was not customized at all, it was "ready to ship", "ready stock". I further clarified Sales Support was able to "upgrade" my order, so why was I bound by the "made-to-order basis" rule.

26 Feb 5PM: Billing support replied that they require "some time to prepare the ready-stock units (QC, stress-testing), as all orders are made-to-order basis, regardless of customizations performed / pre-configured specifications." Since they could not fulfill RTX3060 on time, they "reverted" my order to RTX2060 since stock is available which I did not consent.

26 Feb 6PM: I replied again stating my intent. Gets a canned response with snipet of Terms & Condition of "custom-configured product". I contacted Sales Support again who said they will escale the case to "PIC".

user posted image
*
Just to share experience of their customer service.

Ppl originally order 2060, ask upgrade to 3060. Illegear accept, then later suddenly send him the 2060 and say order fullfill dy.

p.s. I note this customer already retract the story but the poster below him still quoted the timeline before he redacted it.

This post has been edited by Mixo Mania: Yesterday, 11:20 AM
TSGentleman_League
post Yesterday, 11:21 AM

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Joined: Oct 2018
Whoever said i did not request for RMA, 1 to 1 exchange or refund, here's some screenshots that i gather.

Initially they approved and allowed me to send in new Laptop which 1 to 1 exchange but i have to send in to check, but end up they said its GPU faulty the replace me a new one (GPU NOT LAPTOP) so i get a new GPU (not sure its new, they dint change i also dont no lol).

yadayada then problems came back again, and look what the customer service reply.

user posted image
user posted image
user posted image
incubus_skj
post Yesterday, 11:21 AM

police report count: 3
******
Senior Member
1,634 posts

Joined: Feb 2009
QUOTE(Mixo Mania @ Mar 3 2021, 11:19 AM)
Just to share experience of their customer service.

Ppl originally order 2060, ask upgrade to 3060. Illegear accept, then later suddenly send him the 2060 and say order fullfill dy.

p.s. I note this customer already retract the story but the poster below him still quoted the timeline before he redacted it.
*
oh retracted post? Inorii you finally got your refund liao kah
acbc
post Yesterday, 11:22 AM

Look at all my stars!!
*******
On some laptop, the Nvidia only the HDMI port.
incubus_skj
post Yesterday, 11:28 AM

police report count: 3
******
Senior Member
1,634 posts

Joined: Feb 2009
user posted image

fuiyoh garangnye
chinti
post Yesterday, 11:30 AM

Tarak Drama, Kita Bikin Drama
******
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From: My Fantasy World
QUOTE(Gentleman_League @ Mar 3 2021, 11:21 AM)
user posted image
*
lol need to use all CAPS to reply to a customer?
such lousy customer support, not happy with the job then dun do la
friendly_ip
post Yesterday, 11:32 AM

Getting Started
**
QUOTE(Gentleman_League @ Mar 3 2021, 10:21 AM)
I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.
*
GG company solving own problem and not solving client problem mega_shok.gif
In the end self kena
samftrmd
post Yesterday, 11:37 AM

Interface 2037
******
Clearly its a mobo fault. I assume you didn't perform any undervolt or overclock activity right?
The nb still under warranty right? In that case just insist on warranty. Keep in mind warranty is not an one to one exchange.
Did they provide any prove of no fault found from their end to refuse warranty?
I please tell me you did not play on bed or turn down fan speed while under load.
funnyTONE
post Yesterday, 11:39 AM

certified /k/ oldfag
*******
Senior Member
2,811 posts

Joined: Apr 2006
QUOTE(Ichibanichi @ Mar 3 2021, 10:54 AM)
Aiya.....
your message is for TS or replying my post
TS already in stress
Don't make him/her more confuse lar
*
I'm quoting you as addon to your relevant post.
So hopefully TS will take note.

Back in 2019 when I was surverying a good gaming laptop, Illegear was among the top choices.
But eventually, I went with Lenovo as they offer more free gifts and better price.
Illegear only offer 'free' 16gb ram upgrade. What, they think 8GB is the standard for gaming laptop issit?

user posted image

Thank god I made the right choice and dodged a bullet.
TSGentleman_League
post Yesterday, 11:42 AM

Getting Started
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QUOTE(samftrmd @ Mar 3 2021, 12:37 PM)
Clearly its a mobo fault. I assume you didn't perform any undervolt or overclock activity right?
The nb still under warranty right? In that case just insist on warranty. Keep in mind warranty is not an one to one exchange.
Did they provide any prove of no fault found from their end to refuse warranty?
I please tell me you did not play on bed or turn down fan speed while under load.
*
No i did not, its on my stands all the time, cos i need to plug in my monitor, mostly im using my laptop for work and browsing only. hardly gaming maybe once in awhile.
Ichibanichi
post Yesterday, 11:46 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:21 AM)
Whoever said i did not request for RMA, 1 to 1 exchange or refund, here's some screenshots that i gather.

Initially they approved and allowed me to send in new Laptop which 1 to 1 exchange but i have to send in to check, but end up they said its GPU faulty the replace me a new one (GPU NOT LAPTOP) so i get a new GPU (not sure its new, they dint change i also dont no lol).

yadayada then problems came back again, and look what the customer service reply.

user posted image
user posted image
user posted image
*
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
kaiserreich
post Yesterday, 11:47 AM

Pendekar Papan Kekunci
*******
Sounds like hardware issue.
Probably need to reflow the GPU
chinti
post Yesterday, 11:47 AM

Tarak Drama, Kita Bikin Drama
******
QUOTE(Ichibanichi @ Mar 3 2021, 11:46 AM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
jeng jeng jeng jengggg
Coldf3ar
post Yesterday, 11:47 AM

Casual
***
give it to me let me check. then we go illegear bising there if you dare.
niaseng dunwan responsible pulak.
Sichiri
post Yesterday, 11:48 AM

Regular
******
its a laptop, just rma it
prolly the gpu chip need resoldering but thats not something end user can do.
kcchong2000
post Yesterday, 11:49 AM

New Member
*
saturday can go. Kan sudah cakap can interdistrict oredi
TSGentleman_League
post Yesterday, 11:49 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 12:46 PM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
QUOTE(chinti @ Mar 3 2021, 12:47 PM)
jeng jeng jeng jengggg
*
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
EBBattlefield
post Yesterday, 11:51 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:46 AM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
depends on computer.
but if only 1060 level, i has doubts.

user posted image

http://www.notebookreview.com/howto/how-to...graphics-cards/

This post has been edited by EBBattlefield: Yesterday, 11:52 AM
Matatai
post Yesterday, 11:52 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:21 AM)
Initially they approved and allowed me to send in new Laptop which 1 to 1 exchange but i have to send in to check, but end up they said its GPU faulty the replace me a new one (GPU NOT LAPTOP) so i get a new GPU (not sure its new, they dint change i also dont no lol).
They "changed" your laptop gpu? Is this even doable?
party
post Yesterday, 11:52 AM

Enthusiast
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Was lookin to buy lappie n someone suggest illegear. Welp..time to avoid.

Ts grow a ball n report to tribunal la
chinti
post Yesterday, 11:52 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
TSGentleman_League
post Yesterday, 11:53 AM

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QUOTE(kaiserreich @ Mar 3 2021, 12:47 PM)
Sounds like hardware issue.
Probably need to reflow the GPU
*
QUOTE(Coldf3ar @ Mar 3 2021, 12:47 PM)
give it to me let me check. then we go illegear bising there if you dare.
niaseng dunwan responsible pulak.
*
QUOTE(Sichiri @ Mar 3 2021, 12:48 PM)
its a laptop, just rma it
prolly the gpu chip need resoldering but thats not something end user can do.
*
@Coldf3ar i would love that, i wanted personally walk in and buat bising.. but MCO... makes me no choice


@Sichiri @kaiserreich Tried everything, they said GPU problem and exchange for me, end up problem came back and i ask for RMA or refund, they said cannot cos pc no problem LOL
killerpigglet
post Yesterday, 11:53 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
Reading thru ur comments, it's probably not software related as most software with DDU clean reinstall would solve most issues, either bios update which I doubt.


But most likely could be ur chipset gpu is dead itself. Illegear brand is not great with their cooling so I won't doubt it happens
Szzz
post Yesterday, 11:54 AM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
*
lol don't come crying in forum then if you don't want protect yourself
DValentine
post Yesterday, 11:55 AM

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QUOTE(funnyTONE @ Mar 3 2021, 11:39 AM)
I'm quoting you as addon to your relevant post.
So hopefully TS will take note.

Back in 2019 when I was surverying a good gaming laptop, Illegear was among the top choices.
But eventually, I went with Lenovo as they offer more free gifts and better price.
Illegear only offer 'free' 16gb ram upgrade. What, they think 8GB is the standard for gaming laptop issit?

user posted image

Thank god I made the right choice and dodged a bullet.
*
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif laugh.gif
corad
post Yesterday, 11:55 AM

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QUOTE(Ichibanichi @ Mar 3 2021, 11:46 AM)
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??
*
QUOTE(Gentleman_League @ Mar 3 2021, 11:49 AM)
im not really good in PC stuff, please tell me more about this.

please share icon_question.gif
*
possible with MXM GPU http://forum.notebookreview.com/threads/su...laptops.805136/

but as illegear mentioned every PC is "custom shipped" ie we are the middle man, you buy from us then we place order from Sager / Clevo ... I really doubt they would have GPUs just lying around laugh.gif

anyway TS, what's your laptop and OS specs ? maybe try downloading each driver yourself from the manufactures site instead of using the default bundle.
adren1
post Yesterday, 11:55 AM

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Buu dell and apple better no issue with the service
Mixo Mania
post Yesterday, 11:55 AM

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QUOTE(DValentine @ Mar 3 2021, 11:55 AM)
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif  laugh.gif
*
At least they're honest.

Illegear say 14 days but actually 8 weeks also. U see how many complain on the delay.
TSGentleman_League
post Yesterday, 11:57 AM

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QUOTE(Matatai @ Mar 3 2021, 12:52 PM)
They "changed" your laptop gpu? Is this even doable?
*
QUOTE(party @ Mar 3 2021, 12:52 PM)
Was lookin to buy lappie n someone suggest illegear. Welp..time to avoid.

Ts grow a ball n report to tribunal la
*
QUOTE(chinti @ Mar 3 2021, 12:52 PM)
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
*
Tribunal reporting in.


I dint know until i posted in k/, which they never changed anything for me. yikes. smile.gif
Coldf3ar
post Yesterday, 11:58 AM

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QUOTE(samftrmd @ Mar 3 2021, 11:37 AM)
Clearly its a mobo fault. I assume you didn't perform any undervolt or overclock activity right?
The nb still under warranty right? In that case just insist on warranty. Keep in mind warranty is not an one to one exchange.
Did they provide any prove of no fault found from their end to refuse warranty?
I please tell me you did not play on bed or turn down fan speed while under load.
*
thats the thing. he buy from illegear. illegear is the one who build the laptop. not others. thats mean they have to replace it by their cost. so now die die dunwan responsible
TSGentleman_League
post Yesterday, 11:58 AM

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QUOTE(Szzz @ Mar 3 2021, 12:54 PM)
lol don't come crying in forum then if you don't want protect yourself
*
well i did not try to make a fuss at first, i just want my PC to fixed and trying to be peaceful.

Well, i guess tribunal it is. I will lodge a report as soon as this week. thanks for the suggestion

And also im not really good at tech/PC, what they had to told me i just nodded and let them do the job and also as u guys said they has been dragging me around. I dont wish to be happen at the first place

This post has been edited by Gentleman_League: Yesterday, 12:00 PM
kaiserreich
post Yesterday, 12:00 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:53 AM)
@Coldf3ar i would love that, i wanted personally walk in and buat bising.. but MCO... makes me no choice
@Sichiri @kaiserreich Tried everything, they said GPU problem and exchange for me, end up problem came back and i ask for RMA or refund, they said cannot cos pc no problem LOL
*
QUOTE(Gentleman_League @ Mar 3 2021, 11:57 AM)
Tribunal reporting in.
I dint know until i posted in k/, which they never changed anything for me. yikes.  smile.gif
*
If opening up the laptop and remove heatsink does not void warranty, you can open up and check.
Usually got some flux residue if they did the GPU replacement.


I always watch this youtuber repair computers. Can learn a bit on how to spot stuff.
https://www.youtube.com/channel/UCgaTQ4N7-Q50UTLkYSHslCQ
DValentine
post Yesterday, 12:00 PM

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QUOTE(Mixo Mania @ Mar 3 2021, 11:55 AM)
At least they're honest.

Illegear say 14 days but actually 8 weeks also. U see how many complain on the delay.
*
this one lagi haram

say factory issue la apa la
TSGentleman_League
post Yesterday, 12:01 PM

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QUOTE(corad @ Mar 3 2021, 12:55 PM)
possible with MXM GPU http://forum.notebookreview.com/threads/su...laptops.805136/

but as illegear mentioned every PC is "custom shipped" ie we are the middle man, you buy from us then we place order from Sager / Clevo ... I really doubt they would have GPUs just lying around  laugh.gif

anyway TS, what's your laptop and OS specs ? maybe try downloading each driver yourself from the manufactures site instead of using the default bundle.
*
Thanks, i will quote this in my tribunal report. so much appreciated wub.gif
Ichibanichi
post Yesterday, 12:03 PM

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QUOTE(chinti @ Mar 3 2021, 11:52 AM)
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all
*
Google the website and look at TS lappy model.
Have choice of gpu between rtx2060 and rtx2070.
What i know about lappy industry is that manufacturer always integrate mobo and display chipset into same PCB board.
Illegear just order the configuration above as stock unit.
Lappy manufacturer will not go for discrete mobo and gpu as the design of cooling system very complicated.
I safely assume TS got scammed when being told they change a new gpu (TS, please watch in youtube for lappy dismantling, there are alot of video inside. I can say there is no lappy model and brand where the gpu can dismantle out and change with discrete gpu)
incubus_skj
post Yesterday, 12:03 PM

police report count: 3
******
oh kantoi lagi ah that penipu scammer company

GC built in mobo but lie to customer said already replaced GC? ahhahhahaha this part i also dunno

This post has been edited by incubus_skj: Yesterday, 12:03 PM
chinti
post Yesterday, 12:04 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 11:57 AM)
Tribunal reporting in.
I dint know until i posted in k/, which they never changed anything for me. yikes.  smile.gif
*
go contact again n ask for proof tht they did indeed change the gpu
coz from wat i understand its not possible unless changing the entire mobo
samftrmd
post Yesterday, 12:06 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
*
Did they provide any screen shot? If it has no problem on their side, is there any thing might be wrong on your side? Have you check during problem if the power adapter is plug in and has power? Did you use external monitor to confirm and did the issue only happen with external monitor?
Refusing warranty is not a small thing for me. So it is likely their tech is being honest with you.
If you have any screen shot, I recommend you to provide it to them and insist on warranty regardless of their diagnostic conclusion. But keep in mind warranty is not an one to one, so adjust your expectation.
If you have a second screen, I recommend to open a monitoring software during load such as hwmonitor to see if it overheat. Also disable auto restarts in advance system properties so that you can see the error code if any. Capture any prove on your side and you should be able to ask for a warranty. Provided you can wait. One to one after 5 months is not likely going to happen.

kopitiamtard
post Yesterday, 12:08 PM

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Read all the posts.... wow what a shitty company.
Thanks for the info, time to avoid "boutique" companies like this...

Actually, this type of company have very small modal only, they roll based on customer orders... when customer orders dries up (MCO), they will have cash flow problems...

This type of company need to die.
samftrmd
post Yesterday, 12:08 PM

Interface 2037
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QUOTE(Coldf3ar @ Mar 3 2021, 11:58 AM)
thats the thing. he buy from illegear. illegear is the one who build the laptop. not others. thats mean they have to replace it by their cost. so now die die dunwan  responsible
*
Warranty might not equals to a replacement. However, I would encourage ts to insists on warranty from the retailer.
incubus_skj
post Yesterday, 12:11 PM

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QUOTE(kopitiamtard @ Mar 3 2021, 12:08 PM)
Read all the posts.... wow what a shitty company.
Thanks for the info, time to avoid "boutique" companies like this...

Actually, this type of company have very small modal only, they roll based on customer orders... when customer orders dries up (MCO), they will have cash flow problems...

This type of company need to die.
*
small modal can afford to buy RM1mil sports car? brows.gif brows.gif brows.gif brows.gif
TSGentleman_League
post Yesterday, 12:15 PM

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QUOTE(samftrmd @ Mar 3 2021, 01:06 PM)
Did they provide any screen shot? If it has no problem on their side, is there any thing might be wrong on your side? Have you check during problem if the power adapter is plug in and has power? Did you use external monitor to confirm and did the issue only happen with external monitor?
Refusing warranty is not a small thing for me. So it is likely their tech is being honest with you.
If you have any screen shot, I recommend you to provide it to them and insist on warranty regardless of their diagnostic conclusion. But keep in mind warranty is not an one to one, so adjust your expectation.
If you have a second screen, I recommend to open a monitoring software during load such as hwmonitor to see if it overheat. Also disable auto restarts in advance system properties so that you can see the error code if any. Capture any prove on your side and you should be able to ask for a warranty. Provided you can wait. One to one after 5 months is not likely going to happen.
*
They did take picture while running on high graphic games / anything could possible running the GPU. Just that the problem did not came out on the spot, it came back after it send back to me.

I record everything with my phone every time the problem occur, i had plenty of videos i can send it to you if u want.
Blackscreen, GPU not detected etc.

Im not a hardcore user, just work and light gaming. Im just connecting my laptop to a 29inc samsung monitor ntg more.
what possibly would go wrong at my end.
Mixo Mania
post Yesterday, 12:15 PM

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QUOTE(incubus_skj @ Mar 3 2021, 12:11 PM)
small modal can afford to buy RM1mil sports car?  brows.gif  brows.gif  brows.gif  brows.gif
*
Make sense.

Illegear collect the money in advance.

When they buy from China probably on credit.

Judging from the delay they will only order from China once enough customer place.

Zero working capital needed since they already collect from customer first then only order.
samftrmd
post Yesterday, 12:15 PM

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QUOTE(kopitiamtard @ Mar 3 2021, 12:08 PM)
Read all the posts.... wow what a shitty company.
Thanks for the info, time to avoid "boutique" companies like this...

Actually, this type of company have very small modal only, they roll based on customer orders... when customer orders dries up (MCO), they will have cash flow problems...

This type of company need to die.
*
Have you read through any of the Asus, msi, global brand forums lol. What you expect from a local company that did not manufacture anything that they sell while even the international brands have so many complains.
I believe everything on the market has its purpose and reason to be there. One needs to understand what ones buy and what to expect.
I personally would not buy from these local brand. Didnt even know pc shops have boutique style retail before this.
Why ts don't buy from lowyat retailers? Sure they have complains too, but at least its cheaper right?
TSGentleman_League
post Yesterday, 12:16 PM

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QUOTE(incubus_skj @ Mar 3 2021, 01:11 PM)
small modal can afford to buy RM1mil sports car?  brows.gif  brows.gif  brows.gif  brows.gif
*
u wanna hang around if i happens to come over their HQ , i will come down personally.

I will treat u a nice meal too cool2.gif
funnyTONE
post Yesterday, 12:19 PM

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QUOTE(DValentine @ Mar 3 2021, 11:55 AM)
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif  laugh.gif
*
this one can't be helped.
I guess its stock problem is worldwide.
I already cancelled my ThinkPad order after 1 months of no progress.
Although they did offer me 7% rebate if I stick with the order and willing to wait.
incubus_skj
post Yesterday, 12:20 PM

police report count: 3
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QUOTE(Gentleman_League @ Mar 3 2021, 12:16 PM)
u wanna hang around if i happens to come over their HQ , i will come down personally.

I will treat u a nice meal too  cool2.gif
*
unfortunately I'm based in Penang, still no interstate travel allowed bye.gif bye.gif
TSGentleman_League
post Yesterday, 12:22 PM

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QUOTE(incubus_skj @ Mar 3 2021, 01:20 PM)
unfortunately I'm based in Penang, still no interstate travel allowed bye.gif  bye.gif
*
Penang lang here thumbup.gif
Ichibanichi
post Yesterday, 12:22 PM

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QUOTE(samftrmd @ Mar 3 2021, 12:06 PM)
Did they provide any screen shot? If it has no problem on their side, is there any thing might be wrong on your side? Have you check during problem if the power adapter is plug in and has power? Did you use external monitor to confirm and did the issue only happen with external monitor?
Refusing warranty is not a small thing for me. So it is likely their tech is being honest with you.
If you have any screen shot, I recommend you to provide it to them and insist on warranty regardless of their diagnostic conclusion. But keep in mind warranty is not an one to one, so adjust your expectation.
If you have a second screen, I recommend to open a monitoring software during load such as hwmonitor to see if it overheat. Also disable auto restarts in advance system properties so that you can see the error code if any. Capture any prove on your side and you should be able to ask for a warranty. Provided you can wait. One to one after 5 months is not likely going to happen.
*
haiz....
based on TS post, he/she is not computer savvy.
All he/she want is that nVidia GPU is doing the graphic processing work instead off CPU internal GPU.
TS already given the seller sufficient time to resolve this issue but the problem still occur.
This mean seller side is not doing the warranty claim professionally.
Why TS need to take the liability to push hard his/her claim?
TSGentleman_League
post Yesterday, 12:23 PM

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QUOTE(samftrmd @ Mar 3 2021, 01:08 PM)
Warranty might not equals to a replacement. However, I would encourage ts to insists on warranty from the retailer.
*
Yes warranty, but what i can do when they insist my laptop is fine.

Only way Tribunal (that way)
chinti
post Yesterday, 12:24 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:22 PM)
Penang lang here  thumbup.gif
*
oh another penang lang, come come
we go yamcha n tok kok about prince j and illegear
samftrmd
post Yesterday, 12:24 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:15 PM)
They did take picture while running on high graphic games / anything could possible running the GPU. Just that the problem did not came out on the spot, it came back after it send back to me.

I record everything with my phone every time the problem occur, i had plenty of videos i can send it to you if u want.
Blackscreen, GPU not detected etc.

Im not a hardcore user, just work and light gaming. Im just connecting my laptop to a 29inc samsung monitor ntg more.
what possibly would go wrong at my end.
*
Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats.
It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end.
So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot.
For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu.
Coldf3ar
post Yesterday, 12:25 PM

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QUOTE(samftrmd @ Mar 3 2021, 12:08 PM)
Warranty might not equals to a replacement. However, I would encourage ts to insists on warranty from the retailer.
*
they still need to replace faulty part/pcs. its still a cost to them.
incubus_skj
post Yesterday, 12:26 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:22 PM)
Penang lang here  thumbup.gif
*
QUOTE(chinti @ Mar 3 2021, 12:24 PM)
oh another penang lang, come come
we go yamcha n tok kok about prince j and illegear
*
then can go yamcha in pg liao devil.gif

This post has been edited by incubus_skj: Yesterday, 12:26 PM
amir.asyraf
post Yesterday, 12:27 PM

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Illegear?

Oh yeah Illegear... Luckily mine is ok so far. Well except the fucked up SSD they installed in my laptop.

Even though I'm really happy with my Selenite, I would NOT recommend them.

This post has been edited by amir.asyraf: Yesterday, 12:29 PM
jamilselamat
post Yesterday, 12:28 PM

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I was gonna make another joke at TS' expense about asking for technical help on /k instead of the specialized technical threads already available(nobody posts there these days).

But eh... I know how panicked one can be when an expensive toy you bought suddenly malfunctions and seller refuse to bear responsibility.

But or course, /k will always be lowyat.net's front office. Even the top bar has shortcut direct to /k. lol
samftrmd
post Yesterday, 12:28 PM

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QUOTE(Ichibanichi @ Mar 3 2021, 12:22 PM)
haiz....
based on TS post, he/she is not computer savvy.
All he/she want is that nVidia GPU is doing the graphic processing work instead off CPU internal GPU.
TS already given the seller sufficient time to resolve this issue but the problem still occur.
This mean seller side is not doing the warranty claim professionally.
Why TS need to take the liability to push hard his/her claim?
*
Usually the dispute starts when customer ask for one to one on the spot. Warranty does not warrants an one to one in most cases in computer. Just a guess on my part. Otherwise, I do think ts should push for warranty.
Matatai
post Yesterday, 12:29 PM

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QUOTE(samftrmd @ Mar 3 2021, 12:24 PM)
Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats.
It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end.
So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot.
For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu.
*
Well...since they also claimed to have replaced the gpu ts might as well check it also....

If they lied about it then just claim and if they refuse

Lol.....just proceed tribunal on their ass.....
TSGentleman_League
post Yesterday, 12:30 PM

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QUOTE(samftrmd @ Mar 3 2021, 01:24 PM)
Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats.
It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end.
So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot.
For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu.
*
When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why. I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it.

Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side.
TSGentleman_League
post Yesterday, 12:33 PM

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QUOTE(jamilselamat @ Mar 3 2021, 01:28 PM)
I was gonna make another joke at TS' expense about asking for technical help on /k instead of the specialized technical threads already available(nobody posts there these days).

But eh... I know how panicked one can be when an expensive toy you bought suddenly malfunctions and seller refuse to bear responsibility.

But or course, /k will always be lowyat.net's front office. Even the top bar has shortcut direct to /k. lol
*
Yes its stressful too not just panicked. icon_question.gif
samftrmd
post Yesterday, 12:34 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:23 AM)
I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems  cry.gif

Not sure i could reveal the brand name in here, would i get into trouble?
*
If you have prove of fault, and they refuse warranty, I guess its only fair to disclose their name. But I suggest to only do it after you have aquire all services from them. You know what they say about annoying the people who handles your food right? lol
TSGentleman_League
post Yesterday, 12:34 PM

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QUOTE(samftrmd @ Mar 3 2021, 01:28 PM)
Usually the dispute starts when customer ask for one to one on the spot. Warranty does not warrants an one to one in most cases in computer. Just a guess on my part. Otherwise, I do think ts should push for warranty.
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QUOTE(Matatai @ Mar 3 2021, 01:29 PM)
Well...since they also claimed to have replaced the gpu ts might as well check it also....

If they lied about it then just claim and if they refuse

Lol.....just proceed tribunal on their ass.....
*
not gonna push around for warranty anymore, since the had declined my 1.1 exchange or refund. i will just stand my right to lodge a report.
chinti
post Yesterday, 12:35 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:30 PM)
When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why.  I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it.

Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side.
*
by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously
TSGentleman_League
post Yesterday, 12:35 PM

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QUOTE(chinti @ Mar 3 2021, 01:24 PM)
oh another penang lang, come come
we go yamcha n tok kok about prince j and illegear
*
lets do it, Boudior it is. Drinks on me.
TSGentleman_League
post Yesterday, 12:36 PM

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QUOTE(chinti @ Mar 3 2021, 01:35 PM)
by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously
*
please do bro, i wanna get it fixed asap.
rikimarumal
post Yesterday, 12:37 PM

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sh!t brand indeed, delay this delay that and then performance below expectation

better buy other gaming laptop
kopitiamtard
post Yesterday, 12:39 PM

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QUOTE(incubus_skj @ Mar 3 2021, 12:11 PM)
small modal can afford to buy RM1mil sports car?  brows.gif  brows.gif  brows.gif  brows.gif
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wayang only perhaps... similar to MLM people
liquidsny
post Yesterday, 12:39 PM

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Now i know why a top forumer there insist to buy other gaming brand but not illegear
samftrmd
post Yesterday, 12:39 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:34 PM)
not gonna push around for warranty anymore, since the had declined my 1.1 exchange or refund. i will just stand my right to lodge a report.
*
1 to 1 or refund after 5 months... hmm, seems unlikely. You know nuclear buttons are often a mutual thing right?
Since you mentioned they have prove the nb is OK to you before, maybe better to check again or send to a different shop for a second opinion. Even if you do want to push the nuclear button, do it with as much data on your hand as possible instead of acting on an emotional note.
amir.asyraf
post Yesterday, 12:40 PM

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ts you should rename this thread to include "Illegear" so if people search on Google they can see the complaints
teutonic
post Yesterday, 12:40 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:24 AM)
how should i do that? please help
*
Please. This is /k so people just post whatever they want but you should not flash your BIOS if you don't know what you're doing. If unsuccessful you won't start your device anymore.
wailam
post Yesterday, 12:41 PM

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oof... If TS buy from reputable brand like eg, Acer or Asus then confirm just send straight to HQ for replacement if reoccurring.
TSGentleman_League
post Yesterday, 12:42 PM

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QUOTE(samftrmd @ Mar 3 2021, 01:39 PM)
1 to 1 or refund after 5 months... hmm, seems unlikely. You know nuclear buttons are often a mutual thing right?
Since you mentioned they have prove the nb is OK to you before, maybe better to check again or send to a different shop for a second opinion. Even if you do want to push the nuclear button, do it with as much data on your hand as possible instead of acting on an emotional note.
*
I will send it to my local workshop for second opinion, im afraid if i touched anything my warranty to be void.

Thanks for your advice, i truly appreciate it. wub.gif
TSGentleman_League
post Yesterday, 12:44 PM

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QUOTE(amir.asyraf @ Mar 3 2021, 01:40 PM)
ts you should rename this thread to include "Illegear" so if people search on Google they can see the complaints
*
im a allowed to do that? Mod wont mega_shok.gif me right?


QUOTE(teutonic @ Mar 3 2021, 01:40 PM)
Please. This is /k so people just post whatever they want but you should not flash your BIOS if you don't know what you're doing. If unsuccessful you won't start your device anymore.
*
noted. Will look for more opinion from u guys. feel free to share.
kopitiamtard
post Yesterday, 12:44 PM

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QUOTE(chinti @ Mar 3 2021, 12:35 PM)
by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously
*
PM me the address, im also using laptop, incase anything happens it is good to have a repair shop

thanks
Eulm585
post Yesterday, 12:49 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:42 PM)
I will send it to my local workshop for second opinion, im afraid if i touched anything my warranty to be void.

Thanks for your advice, i truly appreciate it.  wub.gif
*
Don't send to other shop please. Later they got even more reason to reject warranty. Just keep sending them the laptop for warranty. After few times tell them your shit giving me too much problem change 1 to 1
amir.asyraf
post Yesterday, 12:49 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:44 PM)
im a allowed to do that? Mod wont  mega_shok.gif  me right?
noted. Will look for more opinion from u guys. feel free to share.
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no, why would they? Illegear don't own lowyat.net
bottomfrag
post Yesterday, 12:52 PM

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QUOTE(DValentine @ Mar 3 2021, 11:55 AM)
but now leloumo also haram la the delivery date

u customize all and see the date

wadapaq haram 8 weeks laugh.gif  laugh.gif
*
Reminds me of what happened in the company's main thread last year. So it was kind of the peak of stress test-gate and one of their fanboys posted the lenovo estimated delivery period as sometime this year. So it was about 6 months wait and they were making fun of Lenovo. So I replied that hey that's the difference between a company behaving responsibly and providing realistic delivery times compared to one that promises you a short delivery but then delays on you over and over again.

That reply disappeared not long after it was posted but the post making fun of Lenovo stayed. I thought it was that thread's TS working his magic so I ignored it. In Dec, another one of my posts went missing and this time I tilted and called them out. Turns out it was a staff who had deleted my comment and he restored my comment back saying it was deleted because it was an unrelated personal opinion. Mind you, we were discussing the company's business practices and customer service at the time.

So it got me thinking about that Lenovo comment way back when, if my comment was deleted because it was an unrelated personal opinion (I'm guessing here since I wasn't given an explanation), why was the post making fun of Lenovo not deleted at the same time?
bottomfrag
post Yesterday, 12:54 PM

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QUOTE(amir.asyraf @ Mar 3 2021, 12:49 PM)
no, why would they? Illegear don't own lowyat.net
*
Some staff behave like they do. See my reply above. By staff I mean forum staff tag.

This post has been edited by bottomfrag: Yesterday, 12:55 PM
party
post Yesterday, 12:57 PM

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QUOTE(bottomfrag @ Mar 3 2021, 12:52 PM)
Reminds me of what happened in the company's main thread last year. So it was kind of the peak of stress test-gate and one of their fanboys posted the lenovo estimated delivery period as sometime this year. So it was about 6 months wait and they were making fun of Lenovo. So I replied that hey that's the difference between a company behaving responsibly and providing realistic delivery times compared to one that promises you a short delivery but then delays on you over and over again.

That reply disappeared not long after it was posted but the post making fun of Lenovo stayed. I thought it was that thread's TS working his magic so I ignored it. In Dec, another one of my posts went missing and this time I tilted and called them out. Turns out it was a staff who had deleted my comment and he restored my comment back saying it was deleted because it was an unrelated personal opinion. Mind you, we were discussing the company's business practices and customer service at the time.

So it got me thinking about that Lenovo comment way back when, if my comment was deleted because it was an unrelated personal opinion (I'm guessing here since I wasn't given an explanation), why was the post making fun of Lenovo not deleted at the same time?
*
se7en

summon the greatest owner je to give comments. seems got staff/mod is covering up for them real good here.
amir.asyraf
post Yesterday, 12:58 PM

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QUOTE(bottomfrag @ Mar 3 2021, 12:54 PM)
Some staff behave like they do. See my reply above. By staff I mean forum staff tag.
*
eh just do it anyway

if they suspend ts or delete posts we can see they're doing these shady crap

Also ktards have been creating threads to witch hunt and criticize other ktards since forever and they're still here
samftrmd
post Yesterday, 01:00 PM

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QUOTE(chinti @ Mar 3 2021, 10:59 AM)
how is tht fine when the problem still there?
they hire SPM grad as their IT technician ke?
u need to stand ur ground man, dun get push around
*
Who in the right mind that has a degree want to work as a low pay tech lol. Of course techs in retail level are spm grads lar.
TSGentleman_League
post Yesterday, 01:00 PM

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QUOTE(bottomfrag @ Mar 3 2021, 01:52 PM)
Reminds me of what happened in the company's main thread last year. So it was kind of the peak of stress test-gate and one of their fanboys posted the lenovo estimated delivery period as sometime this year. So it was about 6 months wait and they were making fun of Lenovo. So I replied that hey that's the difference between a company behaving responsibly and providing realistic delivery times compared to one that promises you a short delivery but then delays on you over and over again.

That reply disappeared not long after it was posted but the post making fun of Lenovo stayed. I thought it was that thread's TS working his magic so I ignored it. In Dec, another one of my posts went missing and this time I tilted and called them out. Turns out it was a staff who had deleted my comment and he restored my comment back saying it was deleted because it was an unrelated personal opinion. Mind you, we were discussing the company's business practices and customer service at the time.

So it got me thinking about that Lenovo comment way back when, if my comment was deleted because it was an unrelated personal opinion (I'm guessing here since I wasn't given an explanation), why was the post making fun of Lenovo not deleted at the same time?
*
QUOTE(amir.asyraf @ Mar 3 2021, 01:58 PM)
eh just do it anyway

if they suspend ts or delete posts we can see they're doing these shady crap

Also ktards have been creating threads to witch hunt and criticize other ktards since forever and they're still here
*
that's real sad experience, tbh i would rather wait then getting a lemon one.


TSGentleman_League
post Yesterday, 01:03 PM

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QUOTE(samftrmd @ Mar 3 2021, 02:00 PM)
Who in the right mind that has a degree want to work as a low pay tech lol. Of course techs in retail level are spm grads lar.
*
so am i allowed to seek for second opinion? previous post that mentioned warranty will be void and they will blame it back at me.

rclxub.gif rclxub.gif rclxub.gif

Tribunal will still proceed.
chinti
post Yesterday, 01:04 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:36 PM)
please do bro, i wanna get it fixed asap.
*
QUOTE(kopitiamtard @ Mar 3 2021, 12:44 PM)
PM me the address, im also using laptop, incase anything happens it is good to have a repair shop

thanks
*
google search Gel Computer Centre, it is at the shoplot next to SJKC Min Sin, the shop run by the boss alone only
samftrmd
post Yesterday, 01:06 PM

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QUOTE(Wazzzap @ Mar 3 2021, 11:00 AM)
I also have a similar experience, can't detect GPU and they say my Motherboard faulty, can't be fixed better to buy a new one.

But I wasn't satisfied with their service so I went to a specialist and they say it's not a Motherboard problem but it's the GPU. So he got it fixed and no problem now.

Never going to buy from this shitty company again. After-sales service is rubbish. They even charge for checking after the warranty period.
*
Hmm, most nb gpu is soldered on to mobo, so its technically not wrong for the tech to say its mobo fault, unless its those detachable one.
And most retail shop tech operate on board level instead of component or circuit level. Means if gpu on mobo fault, they swap the mobo.
MystiqueLife
post Yesterday, 01:06 PM

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I believe the GPU is soldered to the motherboard, I had similar issue as TS with my laptop and I've sent it in for RMA.

Due to CPU and GPU being soldered, I had the motherboard replaced for free since it is still under warranty by Lenovo.

I am looking for a new laptop and is considering Level51 or Illegear, but thanks to this thread, I'll avoid both and go for retail brands instead to save the hassle and trouble.
bismaximus
post Yesterday, 01:07 PM

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Often times NVIDIA (and Radeon) updates and driver installation very finicky, suggest whenever updating close all apps and use the dedicated GPU. Dont skip updates, keep PC clean from dust and dont bodo, your PC will last 10 years no prob.

But gotta say my 10 week old Onyx V Ryzen has been solid. Great screen (not sure why people say its not good, compared to my external monitor seems same albeit slight color inaccuracy).
chinti
post Yesterday, 01:08 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:03 PM)
so am i allowed to seek for second opinion? previous post that mentioned warranty will be void and they will blame it back at me.

rclxub.gif  rclxub.gif  rclxub.gif

Tribunal will still proceed.
*
as for the second opinion, directly call them and ask whether will it void ur warranty first.
once confirm, whatsapp them black n white regarding the conversation to keep it as proof
but tbh ur current situation also mcm no warranty at all d lol
xPrototype
post Yesterday, 01:09 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:30 PM)
When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why.  I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it.

Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side.
*
Not recommending doing stuff that a laptop is supposed to do is like buying a sports car but better dont keep pressing the acceleration pedal lmaoooooooo

the shop is just being as ass and bullying you. i saw your other post saying you would proceed tribunal, pls do.
TSGentleman_League
post Yesterday, 01:09 PM

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QUOTE(bismaximus @ Mar 3 2021, 02:07 PM)
Often times NVIDIA (and Radeon) updates and driver installation very finicky, suggest whenever updating close all apps and use the dedicated GPU. Dont skip updates, keep PC clean from dust and dont bodo, your PC will last 10 years no prob.

But gotta say my 10 week old Onyx V Ryzen has been solid. Great screen (not sure why people say its not good, compared to my external monitor seems same albeit slight color inaccuracy).
*
always kept my PC up to date, whenever thats update im for sure wont be ignoring it.

I had another laptop its still running fine after 6 years, no such problems.
cempiang-x
post Yesterday, 01:09 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:14 AM)
So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally  cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH  cry.gif

Here's the picture for some references:
user posted image
*
nice wallpaper
TSGentleman_League
post Yesterday, 01:12 PM

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QUOTE(chinti @ Mar 3 2021, 02:08 PM)
as for the second opinion, directly call them and ask whether will it void ur warranty first.
once confirm, whatsapp them black n white regarding the conversation to keep it as proof
but tbh ur current situation also mcm no warranty at all d lol
*
QUOTE(xPrototype @ Mar 3 2021, 02:09 PM)
Not recommending doing stuff that a laptop is supposed to do is like buying a sports car but better dont keep pressing the acceleration pedal lmaoooooooo

the shop is just being as ass and bullying you. i saw your other post saying you would proceed tribunal, pls do.
*
Ive texted Illegear this morning, still waiting for reply. icon_question.gif icon_question.gif


Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?


oh and this time i have to bare the shipping cost. unsure.gif

This post has been edited by Gentleman_League: Yesterday, 01:15 PM
xPrototype
post Yesterday, 01:15 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM)
Ive texted Illegear this morning, still waiting for reply.  icon_question.gif  icon_question.gif
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
*
True gentleman, as per username biggrin.gif
TSGentleman_League
post Yesterday, 01:16 PM

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QUOTE(xPrototype @ Mar 3 2021, 02:15 PM)
True gentleman, as per username  biggrin.gif
*
gonna lodge a report to tribunal as well. dont worry.
incubus_skj
post Yesterday, 01:18 PM

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QUOTE(amir.asyraf @ Mar 3 2021, 12:49 PM)
no, why would they? Illegear don't own lowyat.net
*
can confirm that they macam own the tech corner thread punya

some legit negative posts about them, no reports pun will just go poof
chinti
post Yesterday, 01:18 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM)
Ive texted Illegear this morning, still waiting for reply.  icon_question.gif  icon_question.gif
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
oh and this time i have to bare the shipping cost.  unsure.gif
*
i think just send la n bare the shipping cost instead of keep on dragging this
but this time, ask for all proof of any parts changed, diagnostic report, etc
TSGentleman_League
post Yesterday, 01:19 PM

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QUOTE(chinti @ Mar 3 2021, 02:18 PM)
i think just send la n bare the shipping cost instead of keep on dragging this
but this time, ask for all proof of any parts changed, diagnostic report, etc
*
but i will still lodge a report to tribunal, i had enough. I will pull back the report after my laptop is working fine.
incubus_skj
post Yesterday, 01:23 PM

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QUOTE(party @ Mar 3 2021, 12:57 PM)
se7en

summon the greatest owner je to give comments. seems got staff/mod is covering up for them real good here.
*
u help me i help u, dapat free illegear laptop kut whistling.gif whistling.gif

or maybe beg for free laptop sleeve if help jaga their tered for them
samftrmd
post Yesterday, 01:24 PM

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QUOTE(Coldf3ar @ Mar 3 2021, 12:25 PM)
they still need to replace faulty part/pcs. its still a cost to them.
*
Other than labor, I would think the cost is bear by supplier or manufacturer. They just have to claim it from their supplier, so I don't see why they would refuse a warranty unless ts ask for one to one on the spot.
Matatai
post Yesterday, 01:24 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM)
Ive texted Illegear this morning, still waiting for reply.  icon_question.gif  icon_question.gif
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
oh and this time i have to bare the shipping cost.  unsure.gif
*
Prob got their tech in here reading your post

Try to keep you from blow the issues even bigger
renyyz
post Yesterday, 01:28 PM

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still remember i pernah go to their booth before. their amoi promoter really hggghhhh i almost buy.
but i see their built quality really cheap so its turn me off. lucky me.
Rusty Nail
post Yesterday, 01:28 PM

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*******
QUOTE(Gentleman_League @ Mar 3 2021, 01:19 PM)
but i will still lodge a report to tribunal, i had enough. I will pull back the report after my laptop is working fine.
*
Yes, please do. Kpdnkk is very helpful.

I got a few disputes ironed out by them.
anakkk
post Yesterday, 01:29 PM

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always go for dell tongue.gif
Dead_Arrow
post Yesterday, 01:29 PM

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TS, everytime got issue, record down with video.. as a back up proof ya. pls save it with date and time.
party
post Yesterday, 01:31 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM)
Ive texted Illegear this morning, still waiting for reply.  icon_question.gif  icon_question.gif
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
oh and this time i have to bare the shipping cost.  unsure.gif
*
Prince j must have read the thread but chosen silent coz realise himself will be in deep sh8t if kacau /k. N the staff covering for him sure shakin also cox cant delete threads in /k
samftrmd
post Yesterday, 01:34 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 12:30 PM)
When i was switching BIOS which is only running on GPU only, i did consult ILLEGEAR they said its not recommended it but they did not tell me why.  I suppose because it will running in backscene that's why they don't recommended it? im not sure im not really a tech guy, i just follow what instruction they had gave me and google information i could gather, that's it.

Power adapters are running fine, my monitor and laptop are newly bought just by the same time when my laptop arrived. i even changed my HDMI cable, change anything i could possibly do on my side.
*
For a gaming nb that has dual gpu, intel and nvidia, you should not need to manually switch it for it to work. Even if you can fix it by manually switch it in bios to nvidia only mode, it means something is wrong already.
I recommend you to just submit all your picture to them and formally ask for a warranty from supplier or manufacturer side. Sau that you insists on warranty even their side has no fault found. Just give them time to arrange replacement of the mobo if your gpu is not detachable one.
Since you have already spend so much time, I guess its just right if you push the nuclear button on this one. But do make sure there is nothing else you want from them, or other things that still can be bring to bear to resolve it.
budaken
post Yesterday, 01:35 PM

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QUOTE(incubus_skj @ Mar 3 2021, 12:20 PM)
unfortunately I'm based in Penang, still no interstate travel allowed bye.gif  bye.gif
*
QUOTE(Gentleman_League @ Mar 3 2021, 12:22 PM)
Penang lang here  thumbup.gif
*
QUOTE(chinti @ Mar 3 2021, 12:24 PM)
oh another penang lang, come come
we go yamcha n tok kok about prince j and illegear
*
hello from bayan lepas
budaken
post Yesterday, 01:38 PM

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QUOTE(chinti @ Mar 3 2021, 12:35 PM)
by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously
*
prangin or bj?
chinti
post Yesterday, 01:39 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(budaken @ Mar 3 2021, 01:38 PM)
prangin or bj?
*
Gel Computer Centre, shoplot next to SJKC Min Sin.
Ichibanichi
post Yesterday, 01:39 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:19 PM)
but i will still lodge a report to tribunal, i had enough. I will pull back the report after my laptop is working fine.
*
Not a wise decision as the seller already notify you for warranty claim.
Let give them the last chance.
If the issue is not fix after your lappy return (please insist they send you the warranty claim report), then only you proceed to tribunal.
The judge will be piss off if a date is fix for you to attend the court but you tell the judge the lappy is in process of warranty claim.

Best of luck this time.
The seller really need alot of it to find the actual cause and remedy it.
TSGentleman_League
post Yesterday, 01:40 PM

Getting Started
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QUOTE(Dead_Arrow @ Mar 3 2021, 02:29 PM)
TS, everytime got issue, record down with video.. as a back up proof ya. pls save it with date and time.
*
Yes I do take videos and date even pictures and everything.

Conversation and documents too.
samftrmd
post Yesterday, 01:45 PM

Interface 2037
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Senior Member
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From: Planet Earth
QUOTE(Eulm585 @ Mar 3 2021, 12:49 PM)
Don't send to other shop please. Later they got even more reason to reject warranty. Just keep sending them the laptop for warranty. After few times tell them your shit giving me too much problem change 1 to 1
*
Can one. Ask the shop to run diagnostic and temperature monitoring. Diagnostic can be perform without opening the nb. They dont even need to do very detail work, ts intention now is to push the nuclear button, so ts just need a diagnostic service receipt to help prove his case.
Also if another shop cannot find fault, then it could be the fault is on ts side. Which can help to narrow down the source of the issue.
Ultimately, I think the shop should at least try to send for warranty on their side before it comes to this...
TSGentleman_League
post Yesterday, 01:45 PM

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QUOTE(Ichibanichi @ Mar 3 2021, 02:39 PM)
Not a wise decision as the seller already notify you for warranty claim.
Let give them the last chance.
If the issue is not fix after your lappy return (please insist they send you the warranty claim report), then only you proceed to tribunal.
The judge will be piss off if a date is fix for you to attend the court but you tell the judge the lappy is in process of warranty claim.

Best of luck this time.
The seller really need alot of it to find the actual cause and remedy it.
*
I’m already given a lot of time, sending more then 4-5times by courier. I’m did patiently waited them to diagnosed and I did not rushed them to return I gave them time to check. Patiently .

If I give them one last chance , they will return as the old excuses “pc is working perfectly afte ddu cleaning and install driver” problem did solved on the spot, but problem came again after sent it back to me.

I understand they did cleaning my GPU and re-install it back, but in the future I have to do it again and again when the problem came? They are solving the problem but not the where does the problem came from.
Mixo Mania
post Yesterday, 01:48 PM

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QUOTE(incubus_skj @ Mar 3 2021, 01:18 PM)
can confirm that they macam own the tech corner thread punya

some legit negative posts about them, no reports pun will just go poof
*
Can attest to this. One time I post commenting about their past history record in late deliveries...

Poof hilang...

By then I know probably got Helang working behind the scenes.
budaken
post Yesterday, 01:50 PM

New Member
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QUOTE(chinti @ Mar 3 2021, 01:39 PM)
Gel Computer Centre, shoplot next to SJKC Min Sin.
*
wah very near to my house. thumbup.gif
samftrmd
post Yesterday, 01:51 PM

Interface 2037
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Joined: Nov 2007
From: Planet Earth
QUOTE(Gentleman_League @ Mar 3 2021, 01:03 PM)
so am i allowed to seek for second opinion? previous post that mentioned warranty will be void and they will blame it back at me.

rclxub.gif  rclxub.gif  rclxub.gif

Tribunal will still proceed.
*
It is always ok to get as much information as you can before making a decision, just ask the shop to run diagnostic test to check if it is OK or not without opening the nb.
Most shop would run typical diagnostic without plug in a second screen. Ask them to plug in a second screen, have hwmonitor and other monitoring software to diagnos. And provide print screen of test result. Could be done in a few hours, also you might want them to run it overnight. If problem didn't occur.

This post has been edited by samftrmd: Yesterday, 01:51 PM
halglory
post Yesterday, 01:52 PM

NEEDS MOAR OF IT
*****
user rosak, delete the user
chinti
post Yesterday, 01:54 PM

Tarak Drama, Kita Bikin Drama
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Senior Member
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Joined: Aug 2008
From: My Fantasy World
QUOTE(Mixo Mania @ Mar 3 2021, 01:48 PM)
Can attest to this. One time I post commenting about their past history record in late deliveries...

Poof hilang...

By then I know probably got Helang working behind the scenes.
*
user posted image
bismaximus
post Yesterday, 01:54 PM

New Member
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Joined: May 2014
From: Kuala Lumpur
QUOTE(Gentleman_League @ Mar 3 2021, 01:09 PM)
always kept my PC up to date, whenever thats update im for sure wont be ignoring it.

I had another laptop its still running fine after 6 years, no such problems.
*
From the looks of your image, seems like driver issue only (unlikely hardware, imo) and when you mentioned few weeks goes blank, seems like a driver thing (usually when updating it will flicker/blackscreen) also. Leave optimus enabled. Do you also have any third party app that might be causing this issues? Maybe some driver cleaning app (those are just garbage bloatware, crap antivirus, etc).

Also what model and spec?



samftrmd
post Yesterday, 01:55 PM

Interface 2037
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Senior Member
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Joined: Nov 2007
From: Planet Earth
QUOTE(Gentleman_League @ Mar 3 2021, 01:12 PM)
Ive texted Illegear this morning, still waiting for reply.  icon_question.gif  icon_question.gif
Updated: 3/3 1.00pm

I get a reply from Illegear, they request me to send in again for diagnose.

And they will cover warranty for me this time, what if they still never find out the problem after DDU the driver? i will back to square one?
oh and this time i have to bare the shipping cost.  unsure.gif
*
If still possible at this point, insists on a new mobo form them.
chickenshit36
post Yesterday, 01:56 PM

Casual
***
QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
*
U be nice then they just push u around. Can see it already.
budaken
post Yesterday, 01:57 PM

New Member
*
QUOTE(halglory @ Mar 3 2021, 01:52 PM)
user rosak, delete the user
*
the problem is between the product and the chair.
Azurues
post Yesterday, 01:58 PM

▲▲▲▲
*****
Illegear EleGiggle
Oltromen Ripot
post Yesterday, 02:00 PM

Casual
***
don't update bios.
send the laptop back as-is.

else later they find technicality to void their responsibility..
ken431256
post Yesterday, 02:00 PM

Getting Started
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Wow this tered gaining so much traction, good for you ts
Ichibanichi
post Yesterday, 02:01 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 01:45 PM)
I’m already given a lot of time, sending more then 4-5times by courier. I’m did patiently waited them to diagnosed and I did not rushed them to return I gave them time to check. Patiently .

If I give them one last chance , they will return as the old excuses “pc is working perfectly afte ddu cleaning and install driver”  problem did solved on the spot, but problem came again after sent it back to me.

I understand they did cleaning my GPU and re-install it back, but in the future I have to do it again and again when the problem came? They are solving the problem but not the where does the problem came from.
*
I understand your frustration.
all options and resources (may) fully utilize to fix the problem but the problem still occurred.
What I saying is give a last chance to the seller to honor the warranty claim.
If fail again then only lodge a dispute to tribunal court.
Don't worry, you can file in the courier charges as well to claim back from the seller (it is up to the judge). I have high confidence the judge will side with you and put a judgement to the seller to refund you + the courier charges.

The only risk I want to warn you is don't waste the judge precious time when the date court date is set and you tell different story to the judge. Straight to the claim you want refund for the product not working to your expectation. (FULL STOP). no but here but there.
You have all the evidence that all communication and warranty claim have been done with the seller but the issue is not solve. Based on this evidence you conclude you receive a defective product. (FULL STOP).

Nowdays I heard the tribunal cases has been concluded in fast and short period. Not like when it started, alot of backlog case.
Even my brother-in-law case within 2weeks being call in after the case being lodge. The judge immediate sentence the car washing company fault for damaging the engine during the car cleaning process. It cost him few thousand to fix the engine and the judge slapped the car washing company full price of the repair cost.

This post has been edited by Ichibanichi: Yesterday, 02:01 PM
huislaw
post Yesterday, 02:03 PM

Regular
******
https://cdn.appuals.com/wp-content/uploads/...7/4-10.jpg.webp
Is this service running when it happened ?
warpig
post Yesterday, 02:05 PM

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sometimes there is some optimization, ur game diff window mode will use diff graphic card also.
yhtan
post Yesterday, 02:36 PM

Look at all my stars!!
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From: lolyat

QUOTE(Ichibanichi @ Mar 3 2021, 02:01 PM)
I understand your frustration.
all options and resources (may) fully utilize to fix the problem but the problem still occurred.
What I saying is give a last chance to the seller to honor the warranty claim.
If fail again then only lodge a dispute to tribunal court.
Don't worry, you can file in the courier charges as well to claim back from the seller (it is up to the judge). I have high confidence the judge will side with you and put a judgement to the seller to refund you + the courier charges.

The only risk I want to warn you is don't waste the judge precious time when the date court date is set and you tell different story to the judge. Straight to the claim you want refund for the product not working to your expectation. (FULL STOP). no but here but there.
You have all the evidence that all communication and warranty claim have been done with the seller but the issue is not solve. Based on this evidence you conclude you receive a defective product. (FULL STOP).

Nowdays I heard the tribunal cases has been concluded in fast and short period. Not like when it started, alot of backlog case.
Even my brother-in-law case within 2weeks being call in after the case being lodge. The judge immediate sentence the car washing company fault for damaging the engine during the car cleaning process. It cost him few thousand to fix the engine and the judge slapped the car washing company full price of the repair cost.
*
I think TS most likely unable to get refund because he's been using for 5 months, most likely honour the warranty and seller reimburse back the cost of courier charges.


TSGentleman_League
post Yesterday, 02:54 PM

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QUOTE(bismaximus @ Mar 3 2021, 02:54 PM)
From the looks of your image, seems like driver issue only (unlikely hardware, imo) and when you mentioned few weeks goes blank, seems like a driver thing (usually when updating it will flicker/blackscreen) also. Leave optimus enabled. Do you also have any third party app that might be causing this issues? Maybe some driver cleaning app (those are just garbage bloatware, crap antivirus, etc).

Also what model and spec?
*
Selenite G, GTX 2060.

It will go blank screen during start up if I'm using running my BIOS with GPU ONLY. Just trying my luck to force resatrt a few times and it sometimes work.

It i run my BIOS in xHybrid mode (Intel GPU and NVDIA GPU) it cant detect my Nvdia GPU.

I don't have anything in my PC, Literally. I have steam/Gameloop and other game platform, i don't even bother to download games.

My works tuff are just Microsoft office, no software or rendering software.




QUOTE(Ichibanichi @ Mar 3 2021, 03:01 PM)
I understand your frustration.
all options and resources (may) fully utilize to fix the problem but the problem still occurred.
What I saying is give a last chance to the seller to honor the warranty claim.
If fail again then only lodge a dispute to tribunal court.
Don't worry, you can file in the courier charges as well to claim back from the seller (it is up to the judge). I have high confidence the judge will side with you and put a judgement to the seller to refund you + the courier charges.

The only risk I want to warn you is don't waste the judge precious time when the date court date is set and you tell different story to the judge. Straight to the claim you want refund for the product not working to your expectation. (FULL STOP). no but here but there.
You have all the evidence that all communication and warranty claim have been done with the seller but the issue is not solve. Based on this evidence you conclude you receive a defective product. (FULL STOP).

Nowdays I heard the tribunal cases has been concluded in fast and short period. Not like when it started, alot of backlog case.
Even my brother-in-law case within 2weeks being call in after the case being lodge. The judge immediate sentence the car washing company fault for damaging the engine during the car cleaning process. It cost him few thousand to fix the engine and the judge slapped the car washing company full price of the repair cost.
*
I wanted to call in Illegear today, talk to the manager personally but they dont have any hotlink direct to HQ, only service and sales.

Yes i understands, they asking me to send it in to diagnosed but I'm sure they will still said my GPU is working perfectly. till then, i will lodge a report to tribunal if the last chances and given.



QUOTE(yhtan @ Mar 3 2021, 03:36 PM)
I think TS most likely unable to get refund because he's been using for 5 months, most likely honour the warranty and seller reimburse back the cost of courier charges.
*
It doesnt matter, i just want my PC works perfectly and wont give me stress everyday just by turning it on and off.

If the wanted to refund, i will definitely order another alienware.
chinti
post Yesterday, 02:57 PM

Tarak Drama, Kita Bikin Drama
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Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(Gentleman_League @ Mar 3 2021, 02:54 PM)
Selenite G, GTX 2060.

It will go blank screen during start up if I'm using running my BIOS with GPU ONLY. Just trying my luck to force resatrt a few times and it sometimes work.

It i run my BIOS in xHybrid mode (Intel GPU and NVDIA GPU) it cant detect my Nvdia GPU.

I don't have anything in my PC, Literally. I have steam/Gameloop and other game platform, i don't even bother to download games.

My works tuff are just Microsoft office, no software or rendering software.
I wanted to call in Illegear today, talk to the manager personally but they dont have any hotlink direct to HQ, only service and sales.

Yes i understands, they asking me to send it in to diagnosed but I'm sure they will still said my GPU is working perfectly. till then, i will lodge a report to tribunal if the last chances and given.
It doesnt matter, i just want my PC works perfectly and wont give me stress everyday just by turning it on and off.

If the wanted to refund, i will definitely order another alienware.
*
just send it back one last time and see what they say
hope Prince J can solve it out for u
TSGentleman_League
post Yesterday, 03:00 PM

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Joined: Oct 2018
QUOTE(chinti @ Mar 3 2021, 03:57 PM)
just send it back one last time and see what they say
hope Prince J can solve it out for u
*
dah banyak last time bro HAHA biggrin.gif biggrin.gif

i will Gdex them tmr yawn.gif sad.gif sad.gif mega_shok.gif mega_shok.gif

Lampazhi
post Yesterday, 03:02 PM

Getting Started
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12 pages lulz.. got drama I missed? hmm.gif
incubus_skj
post Yesterday, 03:02 PM

police report count: 3
******
don't hold your breath and just prepare your tribunal evidence and paperwork. when they send back your working laptop that doesn't work then you can just proceed immediately liao
TSGentleman_League
post Yesterday, 03:04 PM

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QUOTE(incubus_skj @ Mar 3 2021, 04:02 PM)
don't hold your breath and just prepare your tribunal evidence and paperwork. when they send back your working laptop that doesn't work then you can just proceed immediately liao
*
Yes bro, definitely if product send back without taking any action.


Tribunal that way ---->
TSGentleman_League
post Yesterday, 03:07 PM

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QUOTE(Lampazhi @ Mar 3 2021, 04:02 PM)
12 pages lulz.. got drama I missed? hmm.gif
*
yes. my frustration page 12 cry.gif
xtreme~~
post Yesterday, 03:17 PM

Getting Started
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a while back i was thinking of buying illegear laptop, lucky i googled around for user review then end up buying a legion 5
TSGentleman_League
post Yesterday, 03:18 PM

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QUOTE(xtreme~~ @ Mar 3 2021, 04:17 PM)
a while back i was thinking of buying illegear laptop, lucky i googled around for user review then end up buying a legion 5
*
side step a bullet, good for u. thumbup.gif
blek
post Yesterday, 03:25 PM

Casual
***
QUOTE(y500 @ Mar 3 2021, 10:49 AM)
this prince j macam abit shaddy 1.. always delete his old sales tered... hmm.gif  hmm.gif
*
Means he do business one time only. Not seeking long term.
blek
post Yesterday, 03:25 PM

Casual
***
This morning check 1st page. Now 13page. What did I miss?
TSGentleman_League
post Yesterday, 03:29 PM

Getting Started
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QUOTE(blek @ Mar 3 2021, 04:25 PM)
This morning check 1st page. Now 13page. What did I miss?
*
Interesting story, read up. Will keep u guys posted soon
blek
post Yesterday, 03:33 PM

Casual
***
QUOTE(Gentleman_League @ Mar 3 2021, 03:29 PM)
Interesting story, read up. Will keep u guys posted soon
*
13pages but still no sign of Prince J
Is this how ppl do business?
knazlee
post Yesterday, 03:33 PM

New Member
*
Wah. I was considering to pull the trigger on the onyx v ryzen this few days. Lucky found this thread. Not gonna purchase it then with such shitty customer service
TSGentleman_League
post Yesterday, 03:38 PM

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QUOTE(knazlee @ Mar 3 2021, 04:33 PM)
Wah. I was considering to pull the trigger on the onyx v ryzen this few days. Lucky found this thread. Not gonna purchase it then with such shitty customer service
*
console.gif console.gif console.gif
budaken
post Yesterday, 03:39 PM

New Member
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Newbie
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Joined: Jan 2019
QUOTE(blek @ Mar 3 2021, 03:33 PM)
13pages but still no sign of Prince J
Is this how ppl do business?
*
apparently he was online.
conlanfirm he chose to stay quiet.
TSGentleman_League
post Yesterday, 03:39 PM

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150 posts

Joined: Oct 2018
QUOTE(blek @ Mar 3 2021, 04:33 PM)
13pages but still no sign of Prince J
Is this how ppl do business?
*
HHI, no sign of him today. Its Wednesday its their off day.

dont ask how i know brows.gif brows.gif

been sending too much parcel there lately.
funnyTONE
post Yesterday, 03:54 PM

certified /k/ oldfag
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Joined: Apr 2006
QUOTE(Gentleman_League @ Mar 3 2021, 01:45 PM)
I’m already given a lot of time, sending more then 4-5times by courier. I’m did patiently waited them to diagnosed and I did not rushed them to return I gave them time to check. Patiently .

If I give them one last chance , they will return as the old excuses “pc is working perfectly afte ddu cleaning and install driver”  problem did solved on the spot, but problem came again after sent it back to me.

I understand they did cleaning my GPU and re-install it back, but in the future I have to do it again and again when the problem came? They are solving the problem but not the where does the problem came from.
*
Just go and make the report.
At least it will allow you the experience of exercising your customer's right. In the future, you'll know what to do if another business is treating to like dirt without going through them too many times.

And yes, you can simply withdraw your report at any given time through the portal too.
NB01
post Yesterday, 03:56 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.cry.gif

They kepy doing the same thing when i send it in, but problems came back after weeks!
*
Ignore the sohai, send straight to SC.
TSGentleman_League
post Yesterday, 03:57 PM

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QUOTE(funnyTONE @ Mar 3 2021, 04:54 PM)
Just go and make the report.
At least it will allow you the experience of exercising your customer's right. In the future, you'll know what to do if another business is treating to like dirt without going through them too many times.

And yes, you can simply withdraw your report at any given time through the portal too.
*
Noted, i will send it in my laptop first and if i cant get claimed from warranty and the problem is not solved.

I will go for tribunal, till then if problem already solved i might just witdeaw my report, its depends on ILLEGEAR how he wanted to go with it.
bigmac999
post Yesterday, 03:57 PM

On my way
****
This is why better buy laptop from a reputable company
the price u pay a little more would be covering things like this
TSGentleman_League
post Yesterday, 03:58 PM

Getting Started
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QUOTE(NB01 @ Mar 3 2021, 04:56 PM)
Ignore the sohai, send straight to SC.
*
Its the SC itself, telling me which my laptop has no problem. Just User problem not laptop rclxub.gif rclxub.gif rclxub.gif rclxub.gif
TSGentleman_League
post Yesterday, 03:58 PM

Getting Started
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QUOTE(bigmac999 @ Mar 3 2021, 04:57 PM)
This is why better buy laptop from a reputable company
the price u pay a little more would be covering things like this
*
true that, lesson learned. Will stick to Dell/Alienware next time. cry.gif
bigmac999
post Yesterday, 04:00 PM

On my way
****
QUOTE(Gentleman_League @ Mar 3 2021, 03:58 PM)
true that, lesson learned. Will stick to Dell/Alienware next time.  cry.gif
*
yeah agreed

Dell/Alienware got top notch warranty cover thumbup.gif
teamjoker
post Yesterday, 04:06 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 03:58 PM)
true that, lesson learned. Will stick to Dell/Alienware next time.  cry.gif
*
Got mine couple months ago. Now reading this also my confidence level goes down lower....
Hope they can solve your problem this time. Don't know why is this so complicated. The support team didn't put in more effort to troubleshoot since the same issue arises so many times.
NB01
post Yesterday, 04:07 PM

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QUOTE(Gentleman_League @ Mar 3 2021, 03:58 PM)
Its the SC itself, telling me which my laptop has no problem. Just User problem not laptop  rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif
*
Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.
TSGentleman_League
post Yesterday, 04:08 PM

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QUOTE(teamjoker @ Mar 3 2021, 05:06 PM)
Got mine couple months ago. Now reading this also my confidence level goes down lower....
Hope they can solve your problem this time. Don't know why is this so complicated. The support team didn't put in more effort to troubleshoot since the same issue arises so many times.
*
Yup, after they replace my SSD which it fried for the first month of purchasing it.

This problem occur since then.

hmm hmm.gif hmm.gif
budaken
post Yesterday, 04:09 PM

New Member
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QUOTE(NB01 @ Mar 3 2021, 04:07 PM)
Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.
*
why not you go read back all 13 pages..
it's already talked about.
TSGentleman_League
post Yesterday, 04:10 PM

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QUOTE(NB01 @ Mar 3 2021, 05:07 PM)
Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.
*
i wish to show u the conversation, i cant find the thread anymore.


Sucubus and Chinti saw it, its at Netebook section.
amir.asyraf
post Yesterday, 04:11 PM

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***
nvm

This post has been edited by amir.asyraf: Yesterday, 04:12 PM
NB01
post Yesterday, 04:18 PM

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QUOTE(budaken @ Mar 3 2021, 04:09 PM)
why not you go read back all 13 pages..
it's already talked about.
*
Erm...adakah lu kesah TLDR.
incubus_skj
post Yesterday, 04:19 PM

police report count: 3
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QUOTE(knazlee @ Mar 3 2021, 03:33 PM)
Wah. I was considering to pull the trigger on the onyx v ryzen this few days. Lucky found this thread. Not gonna purchase it then with such shitty customer service
*
their customer service top notch. apa lj also can promise you before you buy

once you pay up, that's when your stress test starts. at first ready stock ada, later will tell you got 1000 pending orders so you slow slow wait la. apa upgrade pun boleh, in the end send you stock laptop after you wait for 1-3 months

but don't worry this is one of the stress tests they do for their customers free of charge whistling.gif whistling.gif
Lucas0323
post Yesterday, 04:20 PM

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QUOTE(NB01 @ Mar 3 2021, 04:18 PM)
Erm...adakah lu kesah TLDR.
*
Mau suap go 2nd page

This post has been edited by Lucas0323: Yesterday, 04:21 PM
incubus_skj
post Yesterday, 04:21 PM

police report count: 3
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Joined: Feb 2009
QUOTE(Gentleman_League @ Mar 3 2021, 04:10 PM)
i wish to show u the conversation, i cant find the thread anymore.
Sucubus and Chinti saw it, its at Netebook section.
*
can read your misadventures from the time you bought your laptop until your SSD kong until the GC issue

https://forum.lowyat.net/topic/4770178?auth...entleman_League

looks like your mobo might be a lemon. first SSD then GC

buying cheap laptop now we know what's the catch liao lor


reminding myself to get an ROG next time unsure.gif unsure.gif unsure.gif

This post has been edited by incubus_skj: Yesterday, 04:24 PM
TSGentleman_League
post Yesterday, 04:25 PM

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QUOTE(incubus_skj @ Mar 3 2021, 05:21 PM)
can read your misadventures from the time you bought your laptop until your SSD kong until the GC issue

https://forum.lowyat.net/topic/4770178?auth...entleman_League

looks like your mobo might be a lemon. first SSD then GC

buying cheap laptop now we know what's the catch liao lor
reminding myself to get an ROG next time  unsure.gif  unsure.gif  unsure.gif
*
OH HEY THANKS!

here's a little adventure for u guys to follow my path LOL.

From SSD > GC > user problem LOL biggrin.gif biggrin.gif biggrin.gif


Sorry it was 2 weeks after i received my laptop, unfortunately my SSD fried, after 2 months my GC/mobo or whatever it is rosak.

till then problem not solved.

user posted image
user posted image

This post has been edited by Gentleman_League: Yesterday, 04:31 PM
anakkk
post Yesterday, 04:33 PM

Enthusiast
*****
wow, just word and excel, pdf need to buy this kind of laptop? gulp
chinti
post Yesterday, 04:34 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(bigmac999 @ Mar 3 2021, 04:00 PM)
yeah agreed

Dell/Alienware got top notch warranty cover thumbup.gif
*
^this, dell customer service really geng.
if any problems and under warranty they straight send technician to ur house change the parts no questions ask
TSGentleman_League
post Yesterday, 04:36 PM

Getting Started
**
QUOTE(chinti @ Mar 3 2021, 05:34 PM)
^this, dell customer service really geng.
if any problems and under warranty they straight send technician to ur house change the parts no questions ask
*
Agree. no questioned asked and no capslock reply shakehead.gif
chinti
post Yesterday, 04:37 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(NB01 @ Mar 3 2021, 04:07 PM)
Wah lau..what brand again? Like this you better talk to upper manager level and threaten them with a consumer tribunal lawsuit.
*
illegear la boss, so many pages mentioned bout it d. even tag the boss d but no show
patienceGNR
post Yesterday, 04:38 PM

♥ Ride All Day ♥
******
The gpu is dead bro. Send it for warranty claims.
TSGentleman_League
post Yesterday, 04:44 PM

Getting Started
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Junior Member
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Joined: Oct 2018
QUOTE(patienceGNR @ Mar 3 2021, 05:38 PM)
The gpu is dead bro. Send it for warranty claims.
*
if it was so easy to be claimed ,they already did it for me.

I was told that my driver was not download properly, which they instructed me.

If these shits are not happening at the first place, why would i download the driver again?

user posted image
user posted image
user posted image



so u can see they are blaming me the problem , which i dont no how to install the driver at the first place.

This post has been edited by Gentleman_League: Yesterday, 04:44 PM
chinti
post Yesterday, 04:45 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(blek @ Mar 3 2021, 03:33 PM)
13pages but still no sign of Prince J
Is this how ppl do business?
*
how he close the thread in notebook section after tons of complains already show u how much he care d biggrin.gif
ZeaXG
post Yesterday, 04:47 PM

Casual
***
Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?
androidfans
post Yesterday, 04:50 PM

Getting Started
**
if i am the laptop owner, i will just ask tribunal help me take back all my money spend on the it ,ask the shop take back the faulty unit , how many times need to send in to warranty oh, never ending story

=(
chinti
post Yesterday, 04:51 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(ZeaXG @ Mar 3 2021, 04:47 PM)
Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?
*
im not expert but i used MSI gaming laptop b4 i bought Illegear last time
the MSI laptop still going strong other than outdated GPU meanwhile my Illegear mati n repaired d lol
customer service is ok, the service centre last time was at lowyat top floor not sure still same or not
hopes tht answer ur question
TSGentleman_League
post Yesterday, 04:52 PM

Getting Started
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Joined: Oct 2018
QUOTE(androidfans @ Mar 3 2021, 05:50 PM)
if i am the laptop owner, i will just ask tribunal help me take back all my money spend on the it ,ask the shop take back the faulty unit ,  how many times need to send in to warranty oh, never ending story

=(
*
never ending brother, ask for refund cannot, ask for GPU claimed end up today i found out that they never replace for me after k/ debunk the issue of replacing GPU.
bye.gif

TSGentleman_League
post Yesterday, 04:54 PM

Getting Started
**
Junior Member
150 posts

Joined: Oct 2018
user posted image


wooiii dont report first, wait till my case is solved icon_question.gif

since my post kena deleted at notebook section, so let me post here ask for k/ help.

dont nuke my post.. sad.gif

This post has been edited by Gentleman_League: Yesterday, 04:56 PM
chinti
post Yesterday, 04:54 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(Gentleman_League @ Mar 3 2021, 04:52 PM)
never ending brother, ask for refund cannot, ask for GPU claimed end up today i found out that they never replace for me after k/ debunk the issue of replacing GPU.
bye.gif
*
consider selling it at slight loss to illegal fanboys and buying a better brand laptop?
ZeaXG
post Yesterday, 04:58 PM

Casual
***
QUOTE(chinti @ Mar 3 2021, 04:51 PM)
im not expert but i used MSI gaming laptop b4 i bought Illegear last time
the MSI laptop still going strong other than outdated GPU meanwhile my Illegear mati n repaired d lol
customer service is ok, the service centre last time was at lowyat top floor not sure still same or not
hopes tht answer ur question
*
Thanks for sharing rclxms.gif
TSGentleman_League
post Yesterday, 04:59 PM

Getting Started
**
QUOTE(ZeaXG @ Mar 3 2021, 05:58 PM)
Thanks for sharing  rclxms.gif
*
if u wanna know about Alienware after sales service, i never called it in before LOL cos they running strong af. I just replace battery and good to go.
chinti
post Yesterday, 05:01 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(ZeaXG @ Mar 3 2021, 04:58 PM)
Thanks for sharing  rclxms.gif
*
QUOTE(Gentleman_League @ Mar 3 2021, 04:59 PM)
if u wanna know about Alienware after sales service, i never called it in before LOL cos they running strong af. I just replace battery and good to go.
*
another brand tht i used b4 is Gigabyte, dunno bout the customer service coz its freaking strong af also
bottomfrag
post Yesterday, 05:01 PM

New Member
*
Junior Member
3 posts

Joined: Jun 2020
QUOTE(Gentleman_League @ Mar 3 2021, 04:54 PM)
user posted image
wooiii dont report first, wait till my case is solved  icon_question.gif

since my post kena deleted at notebook section, so let me post here ask for k/ help.

dont nuke my post.. sad.gif
*
Wait what? Your post about notebook got deleted in the notebook section?
incubus_skj
post Yesterday, 05:02 PM

police report count: 3
******
Senior Member
1,634 posts

Joined: Feb 2009
QUOTE(ZeaXG @ Mar 3 2021, 04:47 PM)
Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?
*
if you staying in KL then MSI ok la they have their service center at Lowyat

if in Penang like me then sien la. send to one of their agent office wait few weeks take back battery kong pula then have to send back to kl again for another 2 weeks
incubus_skj
post Yesterday, 05:04 PM

police report count: 3
******
Senior Member
1,634 posts

Joined: Feb 2009
QUOTE(Gentleman_League @ Mar 3 2021, 04:54 PM)
user posted image
wooiii dont report first, wait till my case is solved  icon_question.gif

since my post kena deleted at notebook section, so let me post here ask for k/ help.

dont nuke my post.. sad.gif
*
lai lai taking bets on who made the report brows.gif brows.gif

empire23 lucifah can see who reported? devil.gif devil.gif
chinti
post Yesterday, 05:06 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(bottomfrag @ Mar 3 2021, 05:01 PM)
Wait what? Your post about notebook got deleted in the notebook section?
*
shhhh u noe i noe la

user posted image
Jescon
post Yesterday, 05:07 PM

Casual
***
QUOTE(incubus_skj @ Mar 3 2021, 05:04 PM)
lai lai taking bets on who made the report  brows.gif  brows.gif

empire23 lucifah can see who reported?  devil.gif  devil.gif
*
Could it be... Ragnarok Online?
kingkingyyk
post Yesterday, 05:07 PM

10k Club
Group Icon
QUOTE(ZeaXG @ Mar 3 2021, 04:47 PM)
Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?
*
Just get Lenovo/Dell and upgrade to 4 years on-site warranty. brows.gif Peace of mind.
TSGentleman_League
post Yesterday, 05:07 PM

Getting Started
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Junior Member
150 posts

Joined: Oct 2018
QUOTE(incubus_skj @ Mar 3 2021, 06:04 PM)
lai lai taking bets on who made the report  brows.gif  brows.gif

empire23 lucifah can see who reported?  devil.gif  devil.gif
*
QUOTE(chinti @ Mar 3 2021, 06:06 PM)
shhhh u noe i noe la

user posted image
*
dont report me leh, just wanna get my laptop fixed mega_shok.gif
TSGentleman_League
post Yesterday, 05:08 PM

Getting Started
**
QUOTE(Jescon @ Mar 3 2021, 06:07 PM)
Could it be... Ragnarok Online?
*
that's my favorite game.. sad.gif
Ichibanichi
post Yesterday, 05:09 PM

Getting Started
**
Junior Member
271 posts

Joined: Nov 2008
QUOTE(incubus_skj @ Mar 3 2021, 05:04 PM)
lai lai taking bets on who made the report  brows.gif  brows.gif

empire23 lucifah can see who reported?  devil.gif  devil.gif
*
damage control
shoot the messenger
TS no working ethics exposing helang brand cut queue

owaiittttt........
bottomfrag
post Yesterday, 05:11 PM

New Member
*
QUOTE(Gentleman_League @ Mar 3 2021, 05:07 PM)
dont report me leh, just wanna get my laptop fixed  mega_shok.gif
*
Tell us about the deleted post of yours in the Notebook section.
blek
post Yesterday, 05:11 PM

Casual
***
QUOTE(Jescon @ Mar 3 2021, 05:07 PM)
Could it be... Ragnarok Online?
*
Nice. Drama beginning entering climax rclxm9.gif

This post has been edited by blek: Yesterday, 05:12 PM
Coldf3ar
post Yesterday, 05:12 PM

Casual
***
Junior Member
478 posts

Joined: Jul 2008
QUOTE(ZeaXG @ Mar 3 2021, 04:47 PM)
Any computer expert knows if MSI laptops are worth the money? Their customer service OK mou?
*
my msi already 7 years. now battery and screen issue. got 2 line, green and red on screen most probably cause by accident i had 3 years back. hinge also barai.

other than that, all good. super fast after change to SSD.

4800mq ftw.
TSGentleman_League
post Yesterday, 05:13 PM

Getting Started
**
QUOTE(bottomfrag @ Mar 3 2021, 06:11 PM)
Tell us about the deleted post of yours in the Notebook section.
*
Post 270 page 14 bro.
knazlee
post Yesterday, 05:14 PM

New Member
*
Junior Member
33 posts

Joined: Jul 2013
QUOTE(Gentleman_League @ Mar 3 2021, 04:54 PM)
user posted image
wooiii dont report first, wait till my case is solved  icon_question.gif

since my post kena deleted at notebook section, so let me post here ask for k/ help.

dont nuke my post.. sad.gif
*
Post about notebook, in the notebook section... Then kena report, its incorrect section.

Bravo
incubus_skj
post Yesterday, 05:16 PM

police report count: 3
******
QUOTE(Gentleman_League @ Mar 3 2021, 05:13 PM)
Post 270 page 14 bro.
*
which tered
CyrusWong
post Yesterday, 05:18 PM

Regular
******
format also still same issue

very likely hardware issue
bottomfrag
post Yesterday, 05:18 PM

New Member
*
Junior Member
3 posts

Joined: Jun 2020
QUOTE(Gentleman_League @ Mar 3 2021, 05:13 PM)
Post 270 page 14 bro.
*
Ok that's the content. Did you start a new thread and it got deleted or did you reply to an existing thread?

Did it just go missing or did you get a message from moderator/staff saying why it was deleted?
TSGentleman_League
post Yesterday, 05:19 PM

Getting Started
**
QUOTE(incubus_skj @ Mar 3 2021, 06:16 PM)
which tered
*
Leading him to my first post about my problem, k/ thread

This post has been edited by Gentleman_League: Yesterday, 05:19 PM
herrkolisch
post Yesterday, 05:21 PM

Getting Started
**
What a cuck, either too rich or fake story. Give me enough to compensate I'll smash their business and this will create enough hoohhaa that the public will side with you and their boss will be pressured to do something about it.
TSGentleman_League
post Yesterday, 05:22 PM

Getting Started
**
QUOTE(herrkolisch @ Mar 3 2021, 06:21 PM)
What a cuck, either too rich or fake story. Give me enough to compensate I'll smash their business and this will create enough hoohhaa that the public will side with you and their boss will be pressured to do something about it.
*
I hope it’s fake story, pictures and video for evidence.
AZIM@ILLEGEAR
post Yesterday, 05:24 PM

New Member
*
Junior Member
28 posts

Joined: Feb 2017
From: Team ILLEGEAR
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
herrkolisch
post Yesterday, 05:26 PM

Getting Started
**
QUOTE(Gentleman_League @ Mar 3 2021, 05:22 PM)
I hope it’s fake story, pictures and video for evidence.
*
Hard for me to relate. Roti canai that feels like cold slipper pun I marah the ane, you pulak kena bully for something you paid thousands for. At least now me, my family, friends, colleagues, whoever in my circle, have a brand in Malaysia to avoid like the plague.
ZeaXG
post Yesterday, 05:27 PM

Casual
***
Fuh, Illegear support also got account in /k... very nice
Haters_Gonna_H8
post Yesterday, 05:29 PM

:hehe:
*******
the plot thickens
chinti
post Yesterday, 05:33 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
just my 2sen. since the problem keep on recurring, has the hardware been checked instead of keep installing driver over n over again?
and what about the claim tht new gpu been changed for him or is tht a misunderstanding on his part?
if it's me i would b pissed as well to hv to send in the laptop so many times n still havent been fixed for good

This post has been edited by chinti: Yesterday, 05:34 PM
Szzz
post Yesterday, 05:35 PM

Getting Started
**
Junior Member
116 posts

Joined: Dec 2006
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
Your customer had the exact same problem after your fix in December. Your solution was to do the exact same thing? confused.gif confused.gif confused.gif . At this point you should have RMA'd the unit already but you didn't.

He also said he asked for RMA long ago. Why now when story go viral only act?
cHaRsIeWpAu^^
post Yesterday, 05:37 PM

Enthusiast
*****
Senior Member
856 posts

Joined: Jun 2006
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
you might be helpful, but in the end it doesn't solve the problem.

if im ts i will be much more frustrated than him.
TSGentleman_League
post Yesterday, 05:40 PM

Getting Started
**
Junior Member
150 posts

Joined: Oct 2018
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 06:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
RMA should be done the 2-3 time ive send it in, instead of telling me "i did not install the driver correctly", and just sending me back.

Things are kept back to square one, after you guys had done the DDU + intalling the driver back.

So i was told u guys has been replacing me a new GPU the 2nd time i've send it, did u guys changed the mobo together?

so i was told @ Ichibanichi Quote : =
please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??

@Chinti Quote : =
to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all

and to clarified, why my laptop is not recommended to switch running on dGPU only? It get backscreen when i switched my GPU in my BIOS, is that what suppose to be happening in a normal GPU?

This post has been edited by Gentleman_League: Yesterday, 05:48 PM
bismaximus
post Yesterday, 05:43 PM

New Member
*
Junior Member
45 posts

Joined: May 2014
From: Kuala Lumpur
Seems like a case of customer problem not service problem.

It is also likely a program (or virus) TS is unaware of that is causing a conflict in his(or her) system.

This post has been edited by bismaximus: Yesterday, 05:47 PM
bottomfrag
post Yesterday, 05:44 PM

New Member
*
Junior Member
3 posts

Joined: Jun 2020
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
So if you do the driver reinstall and everything works, will you do a root cause analysis to find out what went wrong? A recurring problem is not going to go away unless you fix the underlying issue. Will you check the hardware for defects or whether it is user induced software issue? Will you explain why a laptop that has a discrete GPU cannot run under dGPU setting?

If in fact it was a user issue, will you educate the user on how to install the drivers without an ALL FUCKING CAPS message or a "How I know I'm not the user" type of reply?

And why is it that despite the rigorous stress tests, there are so many issues being reported and not just by this one user?
PikachuM
post Yesterday, 05:45 PM

Getting Started
**
gpu rosak, time to change to RTX3090
stella_purple
post Yesterday, 05:45 PM

Casual
***
Last time bought a laptop from them, the CS and support damn lousy.

Better get dell alienware if really want to purchase some premium gaming laptop, as It's after sales service is great.

This post has been edited by stella_purple: Yesterday, 05:49 PM
Szzz
post Yesterday, 05:47 PM

Getting Started
**
QUOTE(bismaximus @ Mar 3 2021, 05:43 PM)
Seems like a case of customer problem not service problem.
*
So you saying user tamper with GPU drivers then send back to shop for fix. Repeat this three times?
bismaximus
post Yesterday, 05:49 PM

New Member
*
Junior Member
45 posts

Joined: May 2014
From: Kuala Lumpur
QUOTE(Szzz @ Mar 3 2021, 05:47 PM)
So you saying user tamper with GPU drivers then send back to shop for fix. Repeat this three times?
*
Not likely, but seems there may be something TS is doing that causes the drivers to go corrupt upon updates. Could be a 3rd party app? Could be a virus. Dealt with similar issue (based on pic from first page), driver reinstall solved (and stayed that way).

Edit: issue on an older Asus lappy.

This post has been edited by bismaximus: Yesterday, 05:50 PM
TSGentleman_League
post Yesterday, 05:55 PM

Getting Started
**
Junior Member
150 posts

Joined: Oct 2018
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 06:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
QUOTE(chinti @ Mar 3 2021, 06:33 PM)
just my 2sen. since the problem keep on recurring, has the hardware been checked instead of keep installing driver over n over again?
and what about the claim tht new gpu been changed for him or is tht a misunderstanding on his part?
if it's me i would b pissed as well to hv to send in the laptop so many times n still havent been fixed for good
*
QUOTE(Szzz @ Mar 3 2021, 06:35 PM)
Your customer had the exact same problem after your fix in December. Your solution was to do the exact same thing?  confused.gif  confused.gif  confused.gif . At this point you should have RMA'd the unit already but you didn't.

He also said he asked for RMA long ago. Why now when story go viral only act?
*
QUOTE(bottomfrag @ Mar 3 2021, 06:44 PM)
So if you do the driver reinstall and everything works, will you do a root cause analysis to find out what went wrong? A recurring problem is not going to go away unless you fix the underlying issue. Will you check the hardware for defects or whether it is user induced software issue? Will you explain why a laptop that has a discrete GPU cannot run under dGPU setting?

If in fact it was a user issue, will you educate the user on how to install the drivers without an ALL FUCKING CAPS message or a "How I know I'm not the user" type of reply?

And why is it that despite the rigorous stress tests, there are so many issues being reported and not just by this one user?
*
Here's is the one to one replacement i was 'told' by illegear

user posted image
TSGentleman_League
post Yesterday, 05:57 PM

Getting Started
**
Junior Member
150 posts

Joined: Oct 2018
QUOTE(bismaximus @ Mar 3 2021, 06:49 PM)
Not likely, but seems there may be something TS is doing that causes the drivers to go corrupt upon updates. Could be a 3rd party app? Could be a virus. Dealt with similar issue (based on pic from first page), driver reinstall solved (and stayed that way).

Edit: issue on an older Asus lappy.
*
after the last send it, my Laptop are just reformat by Illegear. Till then I never touched anything.


chinti
post Yesterday, 06:05 PM

Tarak Drama, Kita Bikin Drama
******
The problem that I see here is incompetent customer support and technician.

Yes, they did solve the problems. But they only solved it by giving a temporary solution, they did not find the root cause and eliminate it once and for all.

I guess all those weeks of stress testing are just bullshit.
cakoilembutgebu
post Yesterday, 06:13 PM

New Member
*
u sure it's not due to overheating issue? where do u normally place ur laptop? Try installing CPUID and monitor the temperature of your card
Rusty Nail
post Yesterday, 06:14 PM

Why am I still here?
*******
Senior Member
4,694 posts

Joined: Jan 2003
From: Petaling Jaya
QUOTE(chinti @ Mar 3 2021, 06:05 PM)
The problem that I see here is incompetent customer support and technician.

Yes, they did solve the problems. But they only solved it by giving a temporary solution, they did not find the root cause and eliminate it once and for all.

I guess all those weeks of stress testing are just bullshit.
*
stress testing the customer laugh.gif
bottomfrag
post Yesterday, 06:14 PM

New Member
*
Junior Member
3 posts

Joined: Jun 2020
QUOTE(Gentleman_League @ Mar 3 2021, 05:55 PM)
Here's is the one to one replacement i was 'told' by illegear

user posted image
*
It doesn't say the replacement was done though. It just said was requested. Since the tests came back ok, I don't think it was done, otherwise it would have been in the next column.
shirohamada
post Yesterday, 06:16 PM

Enthusiast
*****
Novidia.
Should have bought amd.
lawliet88
post Yesterday, 06:21 PM

Enthusiast
*****
any tldr version on which fella we should bash?
TSGentleman_League
post Yesterday, 06:30 PM

Getting Started
**
QUOTE(bottomfrag @ Mar 3 2021, 07:14 PM)
It doesn't say the replacement was done though. It just said was requested. Since the tests came back ok, I don't think it was done, otherwise it would have been in the next column.
*
was promised to replace a new GPU , refer to previous post. I've posted
TSGentleman_League
post Yesterday, 06:30 PM

Getting Started
**
QUOTE(cakoilembutgebu @ Mar 3 2021, 07:13 PM)
u sure it's not due to overheating issue? where do u normally place ur laptop? Try installing CPUID and monitor the temperature of your card
*
Nope, Checked its not due to overheat.
damnguy36
post Yesterday, 06:31 PM

New Member
*
mobo problem
SinzChan
post Yesterday, 06:38 PM

New Member
*
Junior Member
47 posts

Joined: Oct 2011
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
wow, basically you problem happened about 3 times and your "fix" is still the same then play witcher 3 for 4 days?

Insanity is doing the same thing over and over again and expecting different results. ----Albert Einstein
UnknownH
post Yesterday, 06:40 PM

Enthusiast
******
QUOTE(damnguy36 @ Mar 3 2021, 06:31 PM)
mobo problem
*
More like brand problem laugh.gif
PJng
post Yesterday, 06:40 PM

Look at all my stars!!
*******
Wow rarely see pc thread on k can reach 300 reply
hjffgjng
post Yesterday, 06:46 PM

Getting Started
**
Junior Member
219 posts

Joined: May 2017
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
woi gnti la gile

duit orang ni

ingat beli dengan pasir ke
achong09
post Yesterday, 06:47 PM

Enthusiast
*****
Junior Member
901 posts

Joined: Nov 2016
QUOTE(Gentleman_League @ Mar 3 2021, 10:14 AM)
So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks. bangwall.gif

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally  cry.gif

can anyone give me a hand with this? its kind of frustrating, had to WFH  cry.gif

Here's the picture for some references:
user posted image
*
Just reformat and reinstall back...
andrekua2
post Yesterday, 06:48 PM

Look at all my stars!!
*******
QUOTE(PJng @ Mar 3 2021, 06:40 PM)
Wow rarely see pc thread on k can reach 300 reply
*
More surprised that /k actually get decent reply.
Rusty Nail
post Yesterday, 06:48 PM

Why am I still here?
*******
QUOTE(PJng @ Mar 3 2021, 06:40 PM)
Wow rarely see pc thread on k can reach 300 reply
*
infacous company, sure many replies brows.gif
UnknownH
post Yesterday, 06:51 PM

Enthusiast
******
Senior Member
1,355 posts

Joined: Mar 2009
From: ME TO YOU
QUOTE(AZIM@ILLEGEAR @ Mar 3 2021, 05:24 PM)
Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.
*
SSD problem. Then recurring GPU problem yet to be solved. You guys got no tech team to actually fix the problem?
knazlee
post Yesterday, 06:54 PM

New Member
*
Junior Member
33 posts

Joined: Jul 2013
QUOTE(Gentleman_League @ Mar 3 2021, 05:55 PM)
Here's is the one to one replacement i was 'told' by illegear

user posted image
*
It seems they didnt do any replacement just reinstall drivers and blow the ports only

Thank god i didnt order from them. Time to get the gigabyte g5 instead or the msi gf65
lurkingaround
post Yesterday, 07:00 PM

Rule of Law
*******
.
Try this BIOS setting fix, .......

https://www.nvidia.com/en-us/geforce/forums...0driver-on-win/ - solved-having-issues-with-rtx-2060driver-on-win/

Main problem could be buggy Windows 10 from M$.
.
blek
post Yesterday, 07:06 PM

Casual
***
Junior Member
315 posts

Joined: Oct 2008
QUOTE(Gentleman_League @ Mar 3 2021, 05:55 PM)
Here's is the one to one replacement i was 'told' by illegear

user posted image
*
KEK, all the signature approved from same person? tongue.gif
redframelowyat
post Yesterday, 07:06 PM

Getting Started
**
Gpu problem but reformat ssd only🤦‍♂️
Lyu
post Yesterday, 07:09 PM

On my way
****
QUOTE(Gentleman_League @ Mar 3 2021, 10:21 AM)
I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.
*
Report consumer association
chinti
post Yesterday, 07:09 PM

Tarak Drama, Kita Bikin Drama
******
QUOTE(blek @ Mar 3 2021, 07:06 PM)
KEK, all the signature approved from same person?  tongue.gif
*
Lmao I did not notice that
TSGentleman_League
post Yesterday, 07:13 PM

Getting Started
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Junior Member
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Joined: Oct 2018
QUOTE(SinzChan @ Mar 3 2021, 07:38 PM)
wow, basically you problem happened about 3 times and your "fix" is still the same then play witcher 3 for 4 days?

Insanity is doing the same thing over and over again and expecting different results. ----Albert Einstein
*
QUOTE(UnknownH @ Mar 3 2021, 07:51 PM)
SSD problem. Then recurring GPU problem yet to be solved. You guys got no tech team to actually fix the problem?
*
QUOTE(knazlee @ Mar 3 2021, 07:54 PM)
It seems they didnt do any replacement just reinstall drivers and blow the ports only

Thank god i didnt order from them. Time to get the gigabyte g5 instead or the msi gf65
*
Yup, i allowed them to stress test for few days. I dont mind, just let them take thier time as long they fix the problem

end up..

Kek,kena blame TS stupid cos dont no install driver
TSGentleman_League
post Yesterday, 07:14 PM

Getting Started
**
QUOTE(blek @ Mar 3 2021, 08:06 PM)
KEK, all the signature approved from same person?  tongue.gif
*
i dint notice that doh.gif

till date, im not sure they did the 1 on 1 GPU exchange for me, was told if change GPU must togather with my mobo.
stupiak07
post Yesterday, 07:17 PM

Getting Started
**
Copy out all your stuff then send in rma
enduser
post Yesterday, 07:20 PM

Enthusiast
*****
I hope they communicate properly with ts, admit mistake, stop the pr nightmare & not prolonged this issue.

It will only give bad image to them.
chinti
post Yesterday, 07:21 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(Gentleman_League @ Mar 3 2021, 07:14 PM)
i dint notice that doh.gif

till date, im not sure they did the 1 on 1 GPU exchange for me, was told if change GPU must togather with my mobo.
*
From ur documents it din show they exchange the GPU for u.

From azim reply also no GPU has been changed, basically they format and perform their stress test (running Witcher 3 for few days) on it only.

I'm not sure what promise has been made by them but if you got any black n white evidence on them promising to change the GPU then now is the best time to bring it out d.

And ya, the root of your problems still haven't been eliminated.

Seriously not sure if they even have a tech team for such issue or all their procedure is just formatting and hope everything will b fixed
NB01
post Yesterday, 07:34 PM

Getting Started
**
QUOTE(chinti @ Mar 3 2021, 04:37 PM)
illegear la boss, so many pages mentioned bout it d. even tag the boss d but no show
*
Illegal Gear

Nampak tak permainan dia? biggrin.gif
ken_hidaibuki
post Yesterday, 07:34 PM

Getting Started
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Junior Member
220 posts

Joined: Jan 2010
QUOTE(incubus_skj @ Mar 3 2021, 11:28 AM)
user posted image

fuiyoh garangnye
*
For the luls. Hye inkubus_skj
Matatai
post Yesterday, 07:37 PM

New Member
*
Junior Member
22 posts

Joined: Jun 2019
QUOTE(PJng @ Mar 3 2021, 06:40 PM)
Wow rarely see pc thread on k can reach 300 reply
*
QUOTE(andrekua2 @ Mar 3 2021, 06:48 PM)
More  surprised that /k actually get decent reply.
*
QUOTE(Rusty Nail @ Mar 3 2021, 06:48 PM)
infacous company, sure many replies brows.gif
*
Ts post in /k because his post in notebook section kena delete by helang....
tiggywombat
post Yesterday, 07:38 PM

Getting Started
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Junior Member
179 posts

Joined: Jul 2019
I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?
Matatai
post Yesterday, 07:45 PM

New Member
*
Junior Member
22 posts

Joined: Jun 2019
QUOTE(tiggywombat @ Mar 3 2021, 07:38 PM)
I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?
*
You must skip tldr isit?

Go read again from 1st page la dei
TSGentleman_League
post Yesterday, 07:47 PM

Getting Started
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Junior Member
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Joined: Oct 2018
QUOTE(chinti @ Mar 3 2021, 08:21 PM)
From ur documents it din show they exchange the GPU for u.

From azim reply also no GPU has been changed, basically they format and perform their stress test (running Witcher 3 for few days) on it only.

I'm not sure what promise has been made by them but if you got any black n white evidence on them promising to change the GPU then now is the best time to bring it out d.

And ya, the root of your problems still haven't been eliminated.

Seriously not sure if they even have a tech team for such issue or all their procedure is just formatting and hope everything will b fixed
*
user posted image


QUOTE(tiggywombat @ Mar 3 2021, 08:38 PM)
I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?
*
I did told them i will personally come down to KL if the problems occur, MCO laugh.gif

so i have to text them, since its their off days . i will send my laptop in by Firday.

btw, aint nobody have time to create drama here facts are there read up.

This post has been edited by Gentleman_League: Yesterday, 07:48 PM
teamjoker
post Yesterday, 07:49 PM

Regular
******
QUOTE(blek @ Mar 3 2021, 07:06 PM)
KEK, all the signature approved from same person?  tongue.gif
*
One man show?
Mixo Mania
post Yesterday, 07:49 PM

Getting Started
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Junior Member
52 posts

Joined: Feb 2019
QUOTE(tiggywombat @ Mar 3 2021, 07:38 PM)
I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?
*
Hello login first time in 2 months just to post this. Claims not illegear rep but somehow keeps track of what everyone is doing in illegear thread.

Let me just say if ts never open the thread he wouldnt have gotten the cs service attention if he didn't open the thread.
chinti
post Yesterday, 07:50 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(tiggywombat @ Mar 3 2021, 07:38 PM)
I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?
*
We dun bash for no reasons, all those that bash r customers that experienced the sucky service from illegear before.

If illegear customer service and after sales service was good, there won't be so many unhappy customers complaining until they close down their thread in the notebook section.

Or perhaps u could prove us wrong?

This post has been edited by chinti: Yesterday, 07:54 PM
tiggywombat
post Yesterday, 08:41 PM

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Joined: Jul 2019
QUOTE(Mixo Mania @ Mar 3 2021, 07:49 PM)
Hello login first time in 2 months just to post this. Claims not illegear rep but somehow keeps track of what everyone is doing in illegear thread.

Let me just say if ts never open the thread he wouldnt have gotten the cs service attention if he didn't open the thread.
*
Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol whistling.gif

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement
bigmac999
post Yesterday, 08:44 PM

On my way
****
Junior Member
600 posts

Joined: Jun 2014
From: Earth
QUOTE(chinti @ Mar 3 2021, 04:34 PM)
^this, dell customer service really geng.
if any problems and under warranty they straight send technician to ur house change the parts no questions ask
*
Haha their customer service actually mental
Had a motherboard change in my living room and boom works like brand new again less than a week lol

Ps
Damn was actually considering one of these illegear laptops recently luckily covid came and didn’t pull the trigger

This post has been edited by bigmac999: Yesterday, 08:49 PM
danielmckey
post Yesterday, 08:46 PM

Enthusiast
*****
Shutdown & Start computer. All will work perfectly.
alexkos
post Yesterday, 08:47 PM

Look at all my stars!!
*******
means gg d, come sell to ayam
Farlz_89
post Yesterday, 08:47 PM

Enthusiast
*****
Lol lucky me..before this i plan to buy this brand or D brand gaming laptop..but after take few consideration at the end im build the pc..oh hailed pc master race!!!
Joke a side tongue.gif ..hope ts & this company can resolve to something..if the problem still persist my advice is open tribunal case and option resolution either full refund/ 1 to 1 replacement.
but if im in ts place i will go for full refund, then go buy from another reputable brand..less hassle wink.gif

This post has been edited by Farlz_89: Yesterday, 08:48 PM
Mixo Mania
post Yesterday, 08:47 PM

Getting Started
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Junior Member
52 posts

Joined: Feb 2019
QUOTE(tiggywombat @ Mar 3 2021, 08:41 PM)
Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol  whistling.gif

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement
*
Lol you don't need to justify further more about how "neutral" you are in this. And yes forum function allows me to stalk you, you blow?

Gentlemen already upload the his side of story, as well as Rep from Illegear. There's already sufficient info we have gained to give our opinion and judgement. Just not the one that you wanted.

This post has been edited by Mixo Mania: Yesterday, 08:48 PM
TSGentleman_League
post Yesterday, 08:49 PM

Getting Started
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Junior Member
150 posts

Joined: Oct 2018
QUOTE(bigmac999 @ Mar 3 2021, 09:44 PM)
Haha their customer service actually mental
Had a motherboard change in my living room and boom works like brand new again less than a week lol
*
that's so nice aint it. flex.gif


QUOTE(Farlz_89 @ Mar 3 2021, 09:47 PM)
Lol lucky me..before this i plan to buy this brand or D brand gaming laptop..but after take few consideration at the end im build the pc..oh hailed pc master race!!!
Joke a side  tongue.gif ..hope ts & this company can resolve to something..if the problem still persist my advice is open tribunal case and option resolution either full refund/ 1 to 1 replacement.
but if im in ts place i will go to full refund and go for another reputable brand..less hassle  wink.gif
*
Before MCO i needed something easy to mobile, cos i was working in and out of the office so i decided to get a laptop. nod.gif nod.gif


TSGentleman_League
post Yesterday, 08:49 PM

Getting Started
**
QUOTE(alexkos @ Mar 3 2021, 09:47 PM)
means gg d, come sell to ayam
*
7k deal now HAHA
chinti
post Yesterday, 08:53 PM

Tarak Drama, Kita Bikin Drama
******
Senior Member
1,555 posts

Joined: Aug 2008
From: My Fantasy World
QUOTE(tiggywombat @ Mar 3 2021, 08:41 PM)
Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol  whistling.gif

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement
*
Sent in 3 times haven't fixed not enough?
Wan sent in how many times for same issue?
pandah
post Yesterday, 08:53 PM

On my way
****
the problem settled? got get changed?

newly bought should be entitled 1 to 1 mah.

to illegear don't burn your reps for 1 laptop lah.
mike86
post Yesterday, 08:54 PM

Enthusiast
*****
pray hard that my laptop would not have the same fate as TS.
despite >6months using, still scared the shit out of me if this happen
knazlee
post Yesterday, 08:55 PM

New Member
*
Junior Member
33 posts

Joined: Jul 2013
QUOTE(tiggywombat @ Mar 3 2021, 08:41 PM)
Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol  whistling.gif

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement
*
3 times is too many times bro for the same thing

Kalau sudah guna laptop for few years then mati, okay la. Ini within 6 month
Wymm
post Yesterday, 08:57 PM

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160 posts

Joined: Apr 2020
QUOTE(Gentleman_League @ Mar 3 2021, 11:21 AM)
Whoever said i did not request for RMA, 1 to 1 exchange or refund, here's some screenshots that i gather.

Initially they approved and allowed me to send in new Laptop which 1 to 1 exchange but i have to send in to check, but end up they said its GPU faulty the replace me a new one (GPU NOT LAPTOP) so i get a new GPU (not sure its new, they dint change i also dont no lol).

yadayada then problems came back again, and look what the customer service reply.

user posted image
user posted image
user posted image
*
Adoi boss this one i kena before

The problem is with that windows 10. Not all nvdia are compatible with ur windows 10 altho same hardware ( kinda confusing right? )

Remove ur current nvdia using ddu and do u have a driver finder something like that?
TSGentleman_League
post Yesterday, 09:01 PM

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150 posts

Joined: Oct 2018
QUOTE(pandah @ Mar 3 2021, 09:53 PM)
the problem settled? got get changed?

newly bought should be entitled 1 to 1 mah.

to illegear don't burn your reps for 1 laptop lah.
*
They are closed today, tmr i will personally text cs if i weather entitled for rma. ohmy.gif


QUOTE(mike86 @ Mar 3 2021, 09:54 PM)
pray hard that my laptop would not have the same fate as TS.
despite >6months using, still scared the shit out of me if this happen
*
Hopefully you're not on the same boat.

QUOTE(Wymm @ Mar 3 2021, 09:57 PM)
Adoi boss this one i kena before

The problem is with that windows 10. Not all nvdia are compatible with ur windows 10 altho same hardware ( kinda confusing right? )

Remove ur current nvdia using ddu and do u have a driver finder something like that?
*
Tried DDU and all, still no avail.

If Nvdia are not compatible with my window, then why illegear allowed me to specs it on the website sweat.gif


TSGentleman_League
post Yesterday, 09:02 PM

Getting Started
**
QUOTE(knazlee @ Mar 3 2021, 09:55 PM)
3 times is too many times bro for the same thing

Kalau sudah guna laptop for few years then mati, okay la. Ini within 6 month
*
cant imagine that if my laptop are out of warranty. sad.gif
mike86
post Yesterday, 09:12 PM

Enthusiast
*****
QUOTE(Gentleman_League @ Mar 3 2021, 09:01 PM)

Hopefully you're not on the same boat.
*
hopefully not, mine is lower end model, but also with RTX2060 sweat.gif
kesvani
post Yesterday, 09:21 PM

Getting Started
**
QUOTE(Gentleman_League @ Mar 3 2021, 10:18 AM)
Im from penang, need cross state brother. It's frustrating it is  cry.gif
*
PADAN MUKA love to buy online so much. Dont feel kecian at all
Avex
post Yesterday, 09:27 PM

On my way
****
i think it is windows 10 issue. not just TS facing it. i think this article explains something
https://www.dell.com/support/kbdoc/en-my/00...-continue-error

This post has been edited by Avex: Yesterday, 09:28 PM
TSGentleman_League
post Yesterday, 09:30 PM

Getting Started
**
QUOTE(Avex @ Mar 3 2021, 10:27 PM)
i think it is windows 10 issue. not just TS facing it. i think this article explains something
https://www.dell.com/support/kbdoc/en-my/00...-continue-error
*
done that by illegear. thanks for the opinion ! notworthy.gif
kyogre
post Yesterday, 09:42 PM

Getting Started
**
shittt... recommended someone to buy ill****r.
ABORT ABORT ABORT
andyng38
post Yesterday, 09:49 PM

Regular
******
Read all the posts and am feeling slightly angry for what TS has been put thru. Can only offer moral support. Give them a good fight for your rights, and may the consumer tribunal give you due justice!!
TheLoneWolf07
post Yesterday, 10:46 PM

New Member
*
i'm not an expert but i think your computer has covid
incubus_skj
post Yesterday, 11:14 PM

police report count: 3
******
wow came back after dinner and we reached pg20
bananabread
post Yesterday, 11:15 PM

Getting Started
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Junior Member
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Joined: Apr 2014
QUOTE(Gentleman_League @ Mar 3 2021, 10:29 AM)
Im not a person like to create these kind of chaos, i just want my laptop to be fixed  sad.gif
*
You can't get it fixed if you do not mention model and brand.

Go to manufacturer's website and wait for the next release of firmware, drivers, or other craps.

It looked like a crap model.
party
post Yesterday, 11:20 PM

Enthusiast
*****
Senior Member
701 posts

Joined: May 2013
QUOTE(tiggywombat @ Mar 3 2021, 08:41 PM)
Haiya, why you go stalk me, what if I work in same industry but from a different company? ahem, of course I keep track of what my competitors are doing lol  whistling.gif

I still think we shouldn't jump to conclusions, simply because we don't know the full story. All this time we hear Mr Gentleman's side of the story only... and he claims he already sent in 4-5 times but Azim said only sent in 3 times (1 of those is for Samsung SSD)?

That's why I ask Mr Gentleman to upload the full conversation history, from there we will know the full story and can make proper judgement
*
3 times not enuf? Need sent 666 times only consider is it. Work in it industry but bodo bangang. O ur actual identify is the staff tat helps them delete all unfavorable post but in /k no power is it.

Too bad no side income d.
bigmac999
post Yesterday, 11:27 PM

On my way
****
QUOTE(Gentleman_League @ Mar 3 2021, 08:49 PM)
that's so nice aint it. flex.gif
Before MCO i needed something easy to mobile, cos i was working in and out of the office so i decided to get a laptop.  nod.gif  nod.gif
*
gotta say tho
if the company still dont want to assist you its best you open up a tribunal case
might be worth the hassle nod.gif
ken431256
post Yesterday, 11:34 PM

Getting Started
**
10 pages aldxy TS, what's the latest update TL;DR
lurkingaround
post Yesterday, 11:47 PM

Rule of Law
*******
Senior Member
2,434 posts

Joined: Sep 2019
From: South Klang Valley suburb
QUOTE(incubus_skj @ Mar 3 2021, 04:21 PM)
can read your misadventures from the time you bought your laptop until your SSD kong until the GC issue

https://forum.lowyat.net/topic/4770178?auth...entleman_League

looks like your mobo might be a lemon. first SSD then GC

buying cheap laptop now we know what's the catch liao lor
reminding myself to get an ROG next time  unsure.gif  unsure.gif  unsure.gif
*
QUOTE(bananabread @ Mar 3 2021, 11:15 PM)
You can't get it fixed if you do not mention model and brand.

Go to manufacturer's website and wait for the next release of firmware, drivers, or other craps.

It looked like a crap model.
*


.
Please see above link = Illegear Selenite G 17.3" gaming laptop.
.
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